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Netcup vs Hostinger

Comparison
Compared options Visit Netcup Visit Hostinger
Pricing
0 hosting plans 14 hosting plans
Starting price $0.00 / month $1.39 / month
Free domain No Yes
Coupons No No
User Ratings
2.5
4.7
Reliability 2.7
4.7
Pricing 3.2
4.7
User Friendly 2.2
4.7
Support 2.1
4.7
Features 2.5
4.6
User Reviews
24 reviews 2383 reviews
Latest positive review
By far the best value and performance I've had
Daniel S,
9.2
I'm using their root servers (8GB DDR4 RAM) and never had any problems. The performance is just plain awesome and that one time I had a problem regarding the GDPR the support answered very fast and friendly.
To clarify, you d... More o need to have some knowledge on how to set up a server, but who is renting a server without that kind of knowledge anyways?
I never had any billing problems either. Of course you have to check the contract, but for VPS e.g. there is no minimum rental time, you can cancel the server after 10hrs of usage without any problem for example and only pay for those 10 hours.
Less
Good? service I am happy with this company
Ranu Jain,
10
Hello..
I buy a Plan for start-up my Business Good? deal and offers.... I Host This website here... Jankariseekho.in
I Reveal my site Check website Best ?? speed
Best Performance Thanku Hostinger
Latest negative review
Worst company ever - do not touch with a bargepole!
Very Disappointed,
4.0
TLDR; Pick someone else as your hosting provider and heed all the other negative reviews about this organisation. Learn from my own mistake and thoroughly do your homework. If what they offer sounds too good to be true, you c... More an bet that it is. Avoid doing business with netcup under any circumstances, no exceptions.
netcup came to me recommended as a company with excellent hosting and service. They have massively fallen short of that promise and have been an absolute nightmare to deal with. If you plan to chose them for your hosting needs, be prepared to spend an inordinate amount of time fighting about spurious charges, quibbling over semantics and waiting for delayed responses from their support team. That said, expect correspondence from them when you owe them money: your head will absolutely spin with the speed with which their email hits your inbox!
Hosting-wise the performance of their servers is reasonable but not the best that I've seen. For the most part, I've found it to be reliable although I've had lots of unresolved issues with other ISPs blocking mail originating from the netcup hosted server IP address range. And despite assurances to the contrary, this issue has never been adequately resolved by the netcup team, which is a nuisance and paints you in a very unprofessional light when you are a reseller and your own customers cannot send mail without it bouncing. If you need reliable email, route your email through a third-party.
Generally speaking, their service team is friendly although the only avenue available for support is email or calling their German support number. They do not offer a ticketing system like many of their competitors do, and email threads get very colvoluted with multiple agents providing support in varying levels of comprehendible English.
Expect most of their documentation to hit your desk in German - despite repeated requests to provide it in English. For the most part, however, Google Translate is your friend if you're prepared to put up with running everything through a translation service.
One of the biggest and most costly annoyances - and perhaps where they make up their margins on their low-cost hosting - is that payments can only be effected via a direct bank transfer or via Paypal. The former almost always results in some or other issue for which you will be charged. If you challenge or otherwise do not pay the unfair charges, expect threats of being handed over to one or collection agency. Based on other reviews, I have no doubt that they make good on their threats.
One final point and it's not something that I've ever had to deal with for any other hosting service I've purchased: if you plan to cancel any of their hosting services, be prepared to pay for a further two months. Netcup requires one full month notice and no matter how you spin this, it works out to two additional payments.
Less
Terrible TOS or offshore management
jose hernandez,
2.0
Terrible TOS or offshore management
August 24th, 2021
Service was OK for a few months, most of the tech support requests were answered with "Here is a page how to do it, do it yourself". Lucky I was able to make my own chang... More es.
We host reviews to businesses and people who work for government and the courts.
A dishonest party did not like that we listed their work info (which we copied from their work website)
Thus the dishonest party claimed we posted "private info of a person" to our pages (untrue, in fact this info is all over Google with Google reviews.
We sent screenshots and links to where this info was copied from
However Hostinger ignored us, did not respond, they just suspended our account, this happened several times for 2 domains, all the same complaint and issues. They claimed we violated their TOS and pointed to "terror" as what we did to this person.
We had no choice but to move our sites and domains, where "the next host had no problem". I think part of the problem is Hostinger staff have poor English ability so they did not understand what they were told and instead of trying to understand they just agreed with the dishonest party and suspended their own customers account.
We have written several emails and messages to ask for a refund for the unused services but they ignore us and come back with silly, "you are right" but we did what he had to do BS.
While they get most of their clients from low balling low prices, the custom Cpanel set up is a nightmare and used to stop you from migration away from them. Things are not in normal places and it's over complicated not better than Cpanel.
Once they know you're not happy they ignore you
Tip for consumers:
They will bill extra for each SSL, Not offer Tech support, instead send you to their document pages to figure it out on your own.
Premium Shared Hosting
.com
Auto renewal enabled
Active
12 months
2021-11-24
-13%
$107.88
More actions
Domain
Auto renewal enabled
Active
12 months
2021-12-12
$12.99
More actions
Domain Privacy Protection
Auto renewal enabled
Active
12 months
2021-12-12
-28%
$5.00
More actions
SSL Instal
Products used:
Premium shared hosting
SSL certs
Cloudflare Protection
Domain registration
Less
Shared Hosting
No
3 plans from $1.39 to $3.99
Under $4 No

Starter

$1.39 / MO
  • Space: 30 GB
  • Bandwidth: 1 TB
  • Panel: cpanel
  • Number of Sites: 1
View Starter plan
Under $8 No No
Over $10 No No
VPS
No
6 plans from $3.95 to $38.99
Under $4 No

plan 1

$3.95 / MO
  • Space: 20 GB
  • Bandwidth: Unlimited
View plan 1 plan
Under $8 No No
Over $10 No

plan 2

$8.95 / MO
  • Space: 40 GB
  • Bandwidth: Unlimited
View plan 2 plan
Cloud Hosting
No
3 plans from $9.99 to $69.99
Under $4 No No
Under $8 No No
Over $10 No

Startup

$9.99 / MO
  • Space: 200 GB
  • Bandwidth: Unlimited
View Startup plan
Website Builder
No
2 plans from $2.90 to $3.90
Under $4 No

Basic

$2.90 / MO
  • Space: 1 GB
  • Bandwidth: 3.07 GB
View Basic plan
Under $8 No No
Over $10 No No
Server Locations
1 of 6 4 of 6
North America No Yes
Europe Yes Yes
Asia No Yes
Oceania No No
South America No Yes
Africa & Middle East No No
Support Services
4 of 6 4 of 6
Live Chat No Yes
Phone Support Yes Yes
Email Support Yes Yes
Forum Support Yes No
Video guides No No
Knowledgebase Yes Yes
CMS support
0 of 9 5 of 9
WordPress No Yes
Managed Wordpress No No
Joomla No Yes
Drupal No Yes
Magento No Yes
Fantastico No No
Softaculous No No
PrestaShop No Yes
Zen Cart No No
OS Support
2 of 2 1 of 2
Windows/ASP.NET Yes No
Linux Yes Yes
Language Support
3 of 7 1 of 7
PHP Yes Yes
Java No No
Python No No
Node.js Yes No
Django No No
Perl Yes No
Ruby on Rails No No
Database Support
3 of 3 3 of 3
MongoDB Yes Yes
MySQL Yes Yes
PostgreSQL Yes Yes
Payment Types Support
2 of 6 3 of 6
PayPal Yes Yes
Credit Card Yes Yes
Moneybookers No No
Wire Transfer No No
Webmoney No No
Bitcoin No Yes
Second

Second

Winner

Winner