They have okay support team, but i... More have seen better support among other Indonesian hosting provider. Their support time have an outstanding response time but sometimes they didn't give you satisfactory answer.
All in all, i really recommend their Wordpress hosting, and I also recommend their reseller hosting package if you're just starting to build your own web hosting business (it's affordable). But, if you need more resource and more responsive server, i suggest you to try other provider (or you could try their jetvm service which i haven't tried yet). Less