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Hetzner Online vs InterServer

Comparison
Compared options Visit Hetzner Online Visit InterServer
Pricing
38 hosting plans 56 hosting plans
Starting price $1.96 / month $2.50 / month
Free domain No No
Coupons No 2 coupons
User Ratings
2.7
4.4
Reliability 2.6
4.4
Pricing 3.2
4.6
User Friendly 2.6
4.4
Support 2.4
4.4
Features 2.7
4.4
User Reviews
216 reviews 386 reviews
Latest positive review
I don't know what's wrong with these people here...
Beedslol Kuntus,
8.8
I don't know where to start and where to end, it's sad a good provider like this one gets buried down the hole by stupid people complaining about the verification issue, I mean, NONE of them actually have the real experience ... More of the service and just complain about the same thing.
Granted yes, there are issues with it. A lot of people are struggling to get past through it but their explanation as to WHY they do it is super logical and isn't a stupid reason just to annoy customers.
I mean. I am a person who WENT THROUGH the verification and actually used the service.
I honestly don't know where to start or where to end. To make it clear, much of the people in the VPS/Dedi industry DO NOT know that, WHEN you buy a unmanaged server YOU ARE RESPONSIBLE FOR ALL THE "SOFTWARE" AND CONFIGURATION PART OF IT. TOTALLY.
THE SUPPORT will not help you if you get locked out of your root account. IT IS NOT their issue, AND IT WILL NEVER EVER, EVER be their issue.
THIS applies to all companies who sell unmanaged VPS's and Dedi's, so sad seeing idiots who do not know how to use a Linux server and yet buy it and then complain.
With that cleared, I had nothing but just amazing experience. The Server I picked up from auction was a decent one, it's a Xeon E3-1245V5, had 64GB of RAM and two NVME SSD's. The SSD's were not super used either, they had decent life remaining.
It just worked... good. I had no issues.
So the time we only had to contact support was when we needed a 6TB drive. We asked support for upgrade options, and they replied, you could do 2x 2.5"/3.5" drives and a additional M.2 NVM can also be added.
We told them we just wanted a 6TB drive, and they kindly said to power off our server, and then reply to them when it's possible. We did so and they added the drive, in less than 20 ish miniutes and got it back up. It was a fresh drive, 70 hours or so only on it. So I was happy.
The drive used in question was a very reliable one too! It was quite a "old" model though, but it doesn't REALLY matter, the HGST 7K400's are amazing and very reliable.
The next time we had to contact them was when I softbricked the server. Because I was changing OS's as "CentOS Died", I actually moved all data to a storagebox I temporarily bought at Hetzner itself too, and then moved the files there, and then proceeded to install ubuntu. for some reason, the Debian rescue environment had issues and... soft bricked.
So their panel which they give to manage the admin features, only has these 3 options, simplified, they are just "pulse" of signal to the Power, and reset button.
The only thing I WISH they added was, "Hold the button for 5+ seconds", as you know, this will FORCE kill the server, and then you can start it back up. For some reason they just don't have it! I really wish they had it, in my case the server just softbricked, so giving it a ACPI signal to POWER OFF ain't gonna do anything is it? So the 3rd option had to be used that called a technician who'd check what went wrong with basic help, and then would force kill the server if needed.
It took quite a while, but we waited. After all a real guy needs to walk to our server and do his stuff so yeah, patience. We got a email saying that they have booted the system to rescue, and also noticed that the CPU Fan was bad too, so took some time to replaced it
Just, WOW. Just AMAZING. I really don't have much words, I did not even KNOW it was broken, I after then saw REALLY less ambient temps, which was so amazing. Never even knew.
Other than that, I guess the other things you can add is their Cloud server being so cheap is a hourly pay service. Which is actually "cloud" and not "VPS", you have a lot of features like private networking, and additional IP's, storage, and so much more, load balancers too. Their cloud panel is amazing.
I just have no more words. The pricing IS THE BEST in the industry, this is something I am not even going to talk about because you should see it with your own eyes.
Overall, this provider is just nothing short of amazing, only wish is if they did MORE locations, then wow. Who told Cheap doesn't mean Quality? Heh.
Less
Best web hosting provider
Md Injamam Ul Islam,
10
I used many hosting services in life but what I found Interserver is totally unbelievable. Their customer service is totally amazing. They deserve more than a 5★
Latest negative review
Terrible host who uses unethical billing
Christopher Hunt,
2.0
This host provided a problemas server. When they could not fix it I cancelled all services. Though cancellation was confirmed in my account, they continued billing me. I assumed this was a mistake and asked them to review my ... More cancellation date and refund the charges. Instead their customer service refused to even look at the proof I presented, and even though I asked them to make absolutely sure the account was cancelled In their system, they continued to bill me!! I refused to pay these new charges as well as old after cancellation. They immediately sent my bill to a collection agency AND continued to bill me! After looking into it I have found this is a common practice with Hetzner. Stay far away from them unless you don’t mind being extorted by criminals. That’s what they are. Less
The worst customer services ever
Ossama Salamah,
3.6
Since we migrated to Interserver.our emails are marked as spam with our recipients and I have contacted customer service several times without any solutions. I tried escalating but they don't have any escalation process. I t... More ried reaching to their leadership on LinkedIn but no one is responding. I don't recommend them at all Less
Shared Hosting
4 plans from $1.96 to $20.53 3 plans from $2.50 to $8.00
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Web hosting level 1

$1.69 / MO
  • Space: 2 GB
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Web hosting level 4

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Web hosting level 9

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6 plans from $4.79 to $61.29 46 plans from $6.00 to $160.00
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Under $8

CX10

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VPS1 - Linux

$6.00 / MO
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Over $10

CX20

$7.31 / MO
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VPS1 - Windows

$10.00 / MO
  • Space: 30 GB
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Dedicated Server
28 plans from $47.90 to $305.83 2 plans from $49.00 to $99.00
Under $4 No No
Under $8 No No
Over $10

EX40

$43.61 / MO
  • Space: 3.91 TB
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AMD RYZEN 3600X

$99.00 / MO
  • Space: 2 TB
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Resellers
No
5 plans from $19.95 to $69.95
Under $4 No No
Under $8 No No
Over $10 No

RS One

$19.95 / MO
  • Space: 80 GB
  • Bandwidth: 500.02 GB
  • Panel: cpanel
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Data Centers
1 of 6 1 of 6
North America No Yes
Europe Yes No
Asia No No
Oceania No No
South America No No
Africa & Middle East No No
Support Services
3 of 6 3 of 6
Live Chat No No
Phone Support Yes Yes
Email Support Yes Yes
Forum Support No Yes
Video guides No No
Knowledgebase Yes No
CMS support
4 of 9 6 of 9
WordPress Yes Yes
Managed Wordpress No No
Joomla Yes Yes
Drupal Yes Yes
Magento Yes Yes
Fantastico No Yes
Softaculous No No
PrestaShop No Yes
Zen Cart No No
OS Support
2 of 2 2 of 2
Windows/ASP.NET Yes Yes
Linux Yes Yes
Language Support
1 of 7 5 of 7
PHP Yes Yes
Java No No
Python No Yes
Node.js No No
Django No Yes
Perl No Yes
Ruby on Rails No Yes
Database Support
1 of 3 3 of 3
MongoDB No Yes
MySQL Yes Yes
PostgreSQL No Yes
Payment Types Support
1 of 6 3 of 6
PayPal No Yes
Credit Card Yes Yes
Moneybookers No No
Wire Transfer No Yes
Webmoney No No
Bitcoin No No
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