FastComet vs. WhoGoHost Limited 2019

me questions they answered me with lots of clarity. I am happy with the service i get from Whogohost and i will sure buy more hosting from them in the future. Great kudos to the team!

website is blank - white letters on white background (photos not migrated properly) and they say it's not returning any errors so it's fine. The 24/7 support consists of them telling me why they don't see a problem and why they can't do anything about it. The only competent people in this company are in the sales team - once you purchase you'r left with ticket-based support team that can't fix the simplest issue. Going back to previous hosting provider, left them cause I thought they were expensive. After Fastcomet happy to pay any money not to have to deal with them. If you care about your website and don't want to spend weeks migrating avoid this company.

I discovered while hunting around the backend to locate our EPP code to facilitate a domain transfer away from whogohost.
As you have eloquently stated, since our payment is insufficient – by a grand total of N904.76 and as such you are ready to terminate our hosting as stated in your email on 11/05/2019 (09:40), we will require the immediate refund of N18,095.24.
From my records, we are still good for hosting till 17/06/2019 and domain name till 19/02/2020 right?
So, kindly refund the above amount to enable me complete the domain and hosting transfer away from whogohost.
I fail to see or understand the logic in your adamant refusal to regularize the account over a 5% withholding tax, which I have explained to you will be remitted to the FIRS at the end of this month as we usually do for all other vendors and service providers we deal with. Tax receipts are issued by FIRS at their convenience and the same are forwarded to the relevant vendors and suppliers once we receive them.
Please see our bank details below and we expect a full refund of the sum of N18,095.24 by close of business tomorrow – Tuesday 14th May, 2019.
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Once we are done with this, I can then proceed with moving my personal domain and hosting away from you as well.
Thank you for your excellent and exemplary service.
Kind regards.
Ayodele Adeniran
+234 (0) 706 540 4397 | ayo.adeniran@le-connaisseur.com.ng
From: ayo.adeniran@le-connaisseur.com.ng
Sent: Monday, 13 May 2019 11:23 am
To: 'WhoGoHost Customer Billing Desk' ; 'support@whogohost.com'
Cc: 'Samson Adeleke' ; 'K. Bhavanishankar' ; 'info@the1spiritcompany.com' ; 'Raphael Uzor' ; 'Seun Disu'
Subject: RE: [Ticket ID: RBT-213-18601] FW: WHOGOHOST PAYMENT EVIDENCE
Importance: High
Good morning,
Thank you. We currently have a challenge with the info@the1spiritcompany.com account as despite several attempts, the email confirmation mail from you has not delivered to the account and hence we have been unable to verify the email.
Secondly, I received a phone call over the weekend confirming our payment, and a second phone call stating that our payment was insufficient – I tried to explain to your staff that we paid the billed amount, less the 5% withholding tax and once we receive the tax receipts from the FIRS after we make our returns and payments at the end of the month – the relevant receipt will be forwarded to you.
Her response was that our payment will then remain pending until you receive the said tax receipts. We all know that the FIRS does not issue receipts immediately and should either our web hosting/domain name get suspended, as happened a few weeks ago due to the consultants handling our account failing to renew on time (hence our wish to transfer ownership inhouse) – we will not be continuing with your services, will require a full refund of our monies, plus interest as well as damages for loss of service, as I see that our payment is still not reflected and our invoices are still showing as unpaid as at this morning.
Lastly, your policy apparently was recently changed to restrict email disk space to 1GB on the Pro Plus (25GB) Linux Shared Hosting which we are on, without properly informing us. Email accounts created at inception have unlimited – 25GB space, while the new accounts are now limited – and this is causing problems as mailboxes are getting to the 1GB limit within a week causing disruptions. We again have to pay additional monies to get more space as stated in the last mail received from you on this issue?
Kindly let us know if you intend to leave the invoices pending until you receive the tax certificates, so we can make adequate arrangements to forestall any interruptions to our services.
Thank you.
Kind regards.
Ayodele Adeniran
+234 (0) 706 540 4397 | ayo.adeniran@le-connaisseur.com.ng
From: WhoGoHost Customer Billing Desk
Sent: Friday, 10 May 2019 1:58 pm
To: ayo.adeniran@le-connaisseur.com.ng
Subject: [Ticket ID: RBT-213-18601] FW: WHOGOHOST PAYMENT EVIDENCE
Dear ,
Your payment has been confirmed.
We noticed that you have sent us an email from an unregistered email address. However, we have informed the registered client about this issue and we expect to get a response. Kindly contact the registered client for more details about this request.
Subsequently, please send your inquiries or issues about this domain/hosting/services from the registered email address of the client account where it is currently registered. We apologize for any inconveniences caused.
This is a security measure taken on every client account.
Kind Regards
--
Aderonke A
Billing Support
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Ticket ID: #RBT-213-18601
Subject: FW: WHOGOHOST PAYMENT EVIDENCE
Status: Answered
Ticket URL: https://www.whogohost.com/host/viewticket.php?tid=RBT-213-18601&c=NMmHLBy5