FastComet vs. MochaHost 2019

customer service. I honestly can't compare their service to any of those guys. I don't think I've EVER waiting more than 45 seconds to chat with a tech. YEP, 45 SECONDS!!! Also, they help with everything and the things the tech can't fix gets sent via a ticket and they answer just as fast. They are AMAZING!

ted acquiring a Mocha plan and an additional domain, with which I have no complaints.
The service has been very good and I would recommend it to anyone. Greetings.

when you need further help, things that go beyond basic support.
For example, I have a hosting plan with a domain. Then I decided to buy an extra domain pointing to the primary. During the renew, they charged me for the secondary domain, which was already paid. I contacted their support and the answer was that the invoice was correct. They just solved the problem after a couple days.
I also renewed ID domain protection, which wasn't applied til I manually check the whois 2 months after the renewal.
I also had problems with e-mail SMTP server. They took about a month to fix the problem with their "spam bot". In the meanwhile, all registering/store/password recovery mails wasn't being sent what caused me a lot of problems.
They also sell the plans as "unmetered traffic", what isn't true in fact. They offer 30-60-90 gb on their plan, but if you don't pay attention, you will need to pay extra money for an upgrade.
Their memcache solution worked only for 2 months. I don't know why but I already asked them to turn it on about 3, 4 times before simply ignore the function and leave my website without this function.
I also asked them, when I bought the secondary domain I mentioned, to leave it working with URL masking, what never worked. The domain only worked, after many requests, as a 301 forwarding.
So I just recommend this hosting provider if you have a small website or if you gonna use it for testing purposes. If you need more than the basics from support or if you are planning to run a business with them, forget about or you gonna have a headache

.I was assured my site would not be having the same issues I was having with IPage and that plan I was choosing would be capable of handling my site.
First off, if your current company does not use cPanel, as is with IPage(vDeck), then you're in for some trouble. Mocha Host will not help with installing the files, even though their front page says help with transfer and installing. I ended up with my site down for almost two weeks. I was told by Manager "Jim S."( apparently the only manager in the whole company) that I would have to install this myself. While in the middle of my install one of their techs uploaded the entire website and made it live.
While I was trying to make sure no duplicate files were there due to me uploading at the same time as the tech, Manager "Jim S." told me I did not know what I was doing and if I don't agree with them( meanwhile he apparently had no idea the tech was doing this) that they do not upload non-cPanel sites I need to cancel my service and find someone else. After I confirmed with the tech that the upload was done, I sent this email to "Jim S." and told him how this was being done and I wanted to speak with someone else since he did not know what was going on; he told me to find another company and said he would not respond to my ticket anymore.
If you need support for anything other than basic stuff, you're in trouble. They do not keep adequate error logs, nor do they actually offer support. When you contact support through either chat or support ticket, they will send you a long list of links to read. I was not getting data on CPU usage and data snapshots for over two weeks and was told" it's not real-time and not accurate anyways", along with "you don't really need them".
My site was consistently getting a 502 error over several days, and I researched the error logs I had access to( they have server logs with errors, but will not give them to you.) I could determine my browser and CloudFlare were not the issue. It was a direct issue with the server. I showed my data, screenshots and conclusions with the "Manger Jim S." and was told I was wrong, it was Cloudflare's issue. Even though I had proof it was a Mocha Host Server issue. I was also told that because I don't agree with them I could take my business elsewhere.
As I am writing this I received another email from "Manager Jim S." telling me to find another hosting company and he will closing my ticket and won't respond anymore.
DO NOT USE THIS COMPANY. POOR CUSTOMER SERVICE, TECHS ARE NOT PROFICIENT, MANAGERS ARE RUDE.