Long time customer
Laura Sedor,
I’ve been a customer of IONOS for years and am satisfied with the service I receive. If I have a problem, someone is there to assist personally shortly. The hosting is stable and easy to use.
| Compared options |  |  |
|---|---|---|
Pricing | 34 hosting plans | 5 hosting plans |
| Starting price | $0.50 / month | $8.95 / month |
| Free domain | Yes | No |
| Coupons | No | No |
User Ratings | 1.5 | 2.5 |
| Reliability | 1.5 | 2.5 |
| Pricing | 2.0 | 2.5 |
| User Friendly | 1.5 | 2.5 |
| Support | 1.5 | 2.5 |
| Features | 1.5 | 2.5 |
User Reviews | 361 reviews | 3 reviews |
| Latest positive review | |  Using them forever Bob Found, |
| Latest negative review |  Horrible Support Javad Ebrahimpour, My feedback is that your service / support is too poor, which I will publish as my review, more than a year ago I moved from another one to IONOS for a better price and when needed help realized the mistake I did so I am movi... More ng back to the previous one, paying a bit more expensive but I have the standard support. It would be good if one day IONOS educates its support team and takes care of customers as they deserve. I have read comments on different platforms (Twitter, YouTube, etc) and I am not the only one disappointed! So something is very wrong with your support team. Less |  Missing several basic features Paul Reid, I inherited a client that uses DollarHost. The first thing we needed to do was make some DNS changes, so into the cPanel I went. No good. There no DNS editing interface. You have to email support to make any changes, which is... More both slow and cumbersome. Changes are made next day, in my experience, but if you're trying to do something like an email hosting move, that's not ideal, since you usually want to do that and end of day on Friday - but since you can't do it yourself, and you can't be sure their support will get to it in a timely fashion, that makes things difficult. The next thing that happened was a file on the website mysteriously ended up as 0 bytes. It was a configuration file, so it caused a real problem. Once again, into the cPanel to grab the file from last night's backup. Oh - wait - there are no scheduled backups, and no way to do so. The only backup available was the one made by the previous administrator when the site was first set up. That's terrible! If you want regular backups, be prepared to log in and do it yourself every day. These are very basic features for a commercial web host. I could see if it was the hosting platform offered my a Managed Service Provider, where they do everything for you and manage it all - but this is a public web hosting company with a complete mess of a setup. Your account, cPanel, and mail management all have different logons, which further complicates things. It's as though someone cobbled together a bunch of bits and pieces in their basement and started charging people to use it. Less |
| Shared Hosting | 3 plans from $0.50 to $8.00 | 5 plans from $8.95 to $27.95 |
| Under $4 | Essential
| No |
| Under $8 | No | |
| Over $10 | No | |
| VPS | 5 plans from $2.00 to $18.00 | No |
| Under $4 | No | |
| Under $8 | No | |
| Over $10 | No | |
| Dedicated Server | 8 plans from $40.00 to $150.00 | No |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | |
| Cloud Hosting | 12 plans from $4.00 to $220.00 | No |
| Under $4 | No | |
| Under $8 | No | |
| Over $10 | No | |
| Website Builder | 3 plans from $1.00 to $10.00 | No |
| Under $4 | No | |
| Under $8 | No | |
| Over $10 | No | |
| SSL | 3 plans from $20.00 to $200.00 | No |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | |
| Data Centers | 0 of 6 | 1 of 6 |
| North America | No | Yes |
| Europe | No | No |
| Asia | No | No |
| Oceânia | No | No |
| South America | No | No |
| Africa & Middle East | No | No |
Support Services | 5 of 6 | 3 of 6 |
| Live Chat | Yes | No |
| Phone Support | Yes | Yes |
| Email Support | Yes | Yes |
| Forum Support | No | No |
| Video guides | Yes | No |
| Knowledgebase | Yes | Yes |
CMS support | 3 of 6 | 1 of 6 |
| WordPress | Yes | Yes |
| Joomla | Yes | No |
| Drupal | Yes | No |
| Magento | No | No |
| Softaculous | No | No |
| PrestaShop | No | No |
OS Support | 2 of 2 | 2 of 2 |
| Windows/ASP.NET | Yes | Yes |
| Linux | Yes | Yes |
Language Support | 5 of 8 | 0 of 8 |
| PHP | Yes | No |
| Java | Yes | No |
| Python | Yes | No |
| Node.js | No | No |
| Django | No | No |
| Perl | No | No |
| Ruby on Rails | Yes | No |
| ASP.NET | Yes | No |
Database Support | 1 of 3 | 0 of 3 |
| MongoDB | No | No |
| MySQL | Yes | No |
| PostgreSQL | No | No |
Payment Types Support | 0 of 6 | 1 of 6 |
| PayPal | No | No |
| Credit Card | No | Yes |
| Moneybookers | No | No |
| Wire Transfer | No | No |
| Webmoney | No | No |
| Bitcoin | No | No |
 Second |  Winner |
