EXCELLENT TECHNICAL SUPPORT PROVIDED BY DANIEL ... THANK YOU VERY MUCH
Eileen L. Gonzales,
Hostway vs ChemiCloud
| Compared options |  |  |
|---|---|---|
Pricing | 9 hosting plans | 11 hosting plans |
| Starting price | $6.95 / month | $2.98 / month |
| Free domain | No | Yes |
| Coupons | No | 2 coupons |
User Ratings | 1.8 | 5.0 |
| Reliability | 2.0 | 5.0 |
| Pricing | 2.0 | 5.0 |
| User Friendly | 1.5 | 5.0 |
| Support | 1.5 | 5.0 |
| Features | 2.0 | 5.0 |
User Reviews | 13 reviews | 533 reviews |
| Latest positive review | | Best support ever Tomislav Trgovac, Chemicloud has the arguably best client support. The live chat is always working, response time is almost instant and their support stuff solved all of my issues in no time in the past several years. I wouldn't change them for anything :)!! |
| Latest negative review |  The worst provider I have ever dealt with. Tech support is terrible. Barbra A Barbour, A customer of mine recently purchased web hosting services from Hostway, and it’s been a nightmare since the moment the purchase was made. The salesman repeatedly assured us that we would have Cpanel access, and it’s not even... More available. They assured we could install a shared SSL through them…..it turns out you can, so long as you email it to them every year and get them to install it. I don’t trust their ability to install it based on what I’ve seen so far though. From the very moment we purchased an upgraded plan, we hadn’t even logged onto the site yet, they took down our original website and hosed our email settings. In the middle of the business day. For several days I was unable to upload my index.html file, I had to send it to them and ask them to do it. The other files upload fine, just not the index file. At first they attempted to blame FileZilla for the problem, then finally got a workaround where I upload the file into my images folder, contact them, and they move it into the root directory. Not satisfactory, at all. I still am unable to edit my own htaccess file, and it doesn’t look like they care much about fixing that either. This started last Friday, and today is Tuesday. I have spent literally hours on the phone and in chat with them trying to get this ironed out, and as of 5pm Tuesday it still is not fixed. It takes as long to explain the issue as it does for them to look through their documentation for an answer, because they are not even minimally competent with the technical workings of a server. Maybe they do okay with Wordpress, I don’t know, but unless that’s your thing steer way way clear of this company. Less | Bad attitude when they know I m migrating server due to technical issues Shahbaz Khan, I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to know I m not going to continue first they asked to pay for the grace period ... More and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required. I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist. also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues. Personally, I would not recommend it to any of my clients. Less |
| Shared Hosting | 3 plans from $6.95 to $29.95 | 3 plans from $2.98 to $5.98 |
| Under $4 | No | Starter
|
| Under $8 | ||
| Over $10 | No | |
| VPS | 6 plans from $19.95 to $109.95 | 4 plans from $59.96 to $269.96 |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | ||
| Resellers | No | 4 plans from $7.49 to $17.49 |
| Under $4 | No | No |
| Under $8 | No | |
| Over $10 | No | |
| Data Centers | 1 of 6 | |
| North America | Yes | |
| Europe | No | |
| Asia | No | |
| Oceânia | No | |
| South America | No | |
| Africa & Middle East | No | |
Support Services | 4 of 6 | 5 of 6 |
| Live Chat | Yes | Yes |
| Phone Support | Yes | Yes |
| Email Support | Yes | Yes |
| Forum Support | No | No |
| Video guides | No | Yes |
| Knowledgebase | Yes | Yes |
CMS support | 4 of 6 | 6 of 6 |
| WordPress | Yes | Yes |
| Joomla | Yes | Yes |
| Drupal | Yes | Yes |
| Magento | Yes | Yes |
| Softaculous | No | Yes |
| PrestaShop | No | Yes |
OS Support | 2 of 2 | 1 of 2 |
| Windows/ASP.NET | Yes | No |
| Linux | Yes | Yes |
Language Support | 2 of 8 | 5 of 8 |
| PHP | Yes | Yes |
| Java | Yes | No |
| Python | No | Yes |
| Node.js | No | Yes |
| Django | No | Yes |
| Perl | No | Yes |
| Ruby on Rails | No | No |
| ASP.NET | No | No |
Database Support | 1 of 3 | 2 of 3 |
| MongoDB | No | No |
| MySQL | Yes | Yes |
| PostgreSQL | No | Yes |
Payment Types Support | 2 of 6 | 0 of 6 |
| PayPal | No | No |
| Credit Card | Yes | No |
| Moneybookers | No | No |
| Wire Transfer | Yes | No |
| Webmoney | No | No |
| Bitcoin | No | No |
 Second |  Winner |
