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Site5 vs BigCommerce

Comparison
Compared options Visit Site5 Visit BigCommerce
Pricing
13 hosting plans 3 hosting plans
Starting price $4.95 / month $29.95 / month
Free domain Yes No
Coupons No No
User Ratings
1.6
1.6
Reliability 1.5
1.0
Pricing 1.5
1.0
User Friendly 1.5
2.0
Support 1.5
3.0
Features 1.5
1.0
User Reviews
156 reviews 1 review
Latest positive review
Works great for me
Rodrigo Campos,
9.2
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
No reviews yet
Latest negative review
Absolute Trash Fire (Avoid At All Costs!!)
Myles Brock,
2.0
So I assume by the general consensus of the reviews hear you've got the gist already, but I thought I'd add my 2 cents to the pile anyway.
Site5 was OK a few years ago when it had (limited) phone support but still had some i... More ssues (it's native Wordpress Installer didn't work for example). Since it sold out to EIG a while back however it's been in a state of steady decline. There's been too many issues to list of late but here's a small sample:
- Not updating PHP on my server leading to one of my websites getting hacked
- the "WHM" area where all websites are accessed being housed on a domain with an outdated SSL again leaving it vulnerable
- Charging me for things I didn't order
- The Live Chat box glitches out if there's more than one tab open
- Continuous price hikes with no warning
As such the service has become something I wouldn't wish upon my enemies. There are some aspects that I like such as (limited) access to Cpanel and Max Upload Filesize of 1000mb on websites however generally speaking I'd suggest people avoid this platform like the plague. I can only imagine that inertia is what's allowing them to retain whatever is left of their customer base but it seems like it's only a matter of the time before the sink ships altogether. Anyway, glad to be done with them!!
Less
EXPENSIVE,they fall short in some features
Lauren Shivers,
3.2
If you plan to grow up your business, big commerce will charge you for your success. More sales, more charges. Another critical technical issue they have and they cannot resolve is the lack of drag and drop feature to sort it... More ems into each category, this is a KEY feature for stores with many items that need to be organized -displayed into different categories. in a fashion way. If you have an item that fits into 2 or more categories, the item will repeat the same position in those categories. cannot be arranged unless you start duplicating items. If you want to move up or down an item, you have to make a huge work on CSV format. Ridiculous. Another issue to take in the count is the lack of good apps, they do not offer the most popular. I think there are other good options out there before moving your e-commerce here and then face the issues. Once you grow up is hard to move. Less
Shared Hosting
3 plans from $4.95 to $11.95 3 plans from $29.95 to $299.95
Under $4 No No
Under $8

hostBasic

$4.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostBasic plan
No
Over $10

hostPro

$8.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View hostPro plan

Standard

$29.95 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: other
View Standard plan
VPS
7 plans from $55.00 to $325.00
No
Under $4 No No
Under $8 No No
Over $10

VPS2

$55.00 / MO
  • Space: 50 GB
  • Bandwidth: Unlimited
View VPS2 plan
No
Cloud Hosting
3 plans from $20.00 to $36.00
No
Under $4 No No
Under $8 No No
Over $10

Plus

$20.00 / MO
  • Space: 10 GB
  • Bandwidth: 102.4 GB
View Plus plan
No
Data Centers
4 of 6 1 of 6
North America Yes Yes
Europe Yes No
Asia Yes No
Oceania No No
South America Yes No
Africa & Middle East No No
Support Services
5 of 6 6 of 6
Live Chat Yes Yes
Phone Support Yes Yes
Email Support Yes Yes
Forum Support No Yes
Video guides Yes Yes
Knowledgebase Yes Yes
CMS support
4 of 6 3 of 6
WordPress Yes Yes
Joomla Yes Yes
Drupal Yes Yes
Magento Yes No
Softaculous No No
PrestaShop No No
OS Support
1 of 2 0 of 2
Windows/ASP.NET No No
Linux Yes No
Language Support
2 of 7 0 of 7
PHP Yes No
Java No No
Python Yes No
Node.js No No
Django No No
Perl No No
Ruby on Rails No No
Database Support
1 of 3 0 of 3
MongoDB No No
MySQL Yes No
PostgreSQL No No
Payment Types Support
2 of 6 2 of 6
PayPal Yes Yes
Credit Card Yes Yes
Moneybookers No No
Wire Transfer No No
Webmoney No No
Bitcoin No No
Second

Second

Winner

Winner