A2 Hosting vs. ServerCheap.NET 2019

2 exec whom I know. I purchased a triannual plan sight unseen for my client hosting.
There's a LOT of stuff that could be better. For starters, the WHM/CPanel setup does not allow for me to connect to my GDrive to back up the /home folder as my old ASO did. Also, I cannot quickly access PHPMyAdmin from the WHM level to get into multiple databases at once (good for importing data between accounts if there's a need).
I have my own set of custom nameservers set up that I cannot use for new accounts created because something is not configured correctly and it takes a couple of trips to the support ticket system to get the domain to point to the host. It's a major PITA when you've got several sites to build and want to get the domains resolving for things that depend upon the domain name, such as a WP install. Yes, "a couple of trips" because the "guru" who initially helps me ends up being the "trainee" and I have to make at least two trips for it to resolve correctly.
Many times I'm in the support chat and see "You are No. 1 in the queue" and then I get bumped back to No.3, then 2, then 1, then 2 again, etc. Not sure if this is a bug or a feature or a ploy by marketing to make me feel like "shoulda bought the "priority service package"...
I kinda wish I'd done more research before I so blindly trusted the word...of someone I trusted!
Probably gonna be moving again soon and getting a refund on the term I've not used so far.

harged twice by them (you can check the image in the link):
https://ibb.co/hrbRpn
So i decided to create a claim in Paypal, and it was approved, to revert one of the charges. Suddenly, i cannot access to my applications hosted in the VPS. I thought it was a maintenance window so i tried to access the management portal in servercheap.net. For my surprise, my account didn't exist.
Then, i contacted servercheap.net through his contact form, and half an hour later i got this email:
"Hello,
Your server has been deleted and your account closed. We do not do business with customer who open paypal payment disputes.
Regards
Nadya
Servercheap.NET Sales & Support
Like us on Facebook: https://facebook.com/servercheap.hosting
Follow us on Twitter: https://twitter.com/ServerCheapNET"
What kind of company is this? For filing a claim in Paypal they automatically deleted my server and my account, without considering the data i have there or applications. Why didn't they try to contact me first to solve the issue? If there was a misunderstanding i would happily reverted the claim or pay back if needed. This is the worst service i've received ever by a VPS company. I will never do business with them again. That's an unprofessional way to proceed. Delete customer information without letting customer know about it.