A Small Orange vs 20i

Comparison
Compared options Visit A Small Orange Visit 20i
Pricing
20 hosting plans 16 hosting plans
Starting price $2.92 / month $6.04 / month
Free domain Yes No
Coupons No No
User Ratings
1.8
3.8
Reliability 1.5
3.5
Pricing 2.0
3.5
User Friendly 2.0
4.0
Support 1.5
3.5
Features 2.0
4.0
User Reviews
34 reviews 6 reviews
Latest positive review
Very good experience. No downtime in last 3 months.
Ridwan Choudhury,
9.6
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... More etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Less
really like it
Rudi Dalchow,
9.6
Moved a few WordPress sites from customers over to 20i. Migration process was fast and easy, and really impressed by the control panel and free whmcs alternative they have. Saves me money and has less limitations.
Latest negative review
Never Buy
Alex A,
2.0
This is the worst hosting I have ever had. Don't ever buy their packages because they will turn your life into nightmare. I would rather give them 0 stars if possible here
Watch out for them when you make a complaint
Byron Rees,
2.0
Below is an account of my experience with 20i:
UPDATE 2: 20i are cancelling me today. Give me 30 days' notice to leave. Make sure you check your terms of service. Turns out you can't say anything bad about them in the public ... More domain and be a customer! Shocking service.
UPDATE: I've now been asked to remove my review as I've failed to address the questions in their complaint, the email came across to suggest that if I was staying as a customer it had to be removed! This isn't a knee-jerk reaction, your service is not up to standard and it isn't simple for us to transfer over 80 websites and servers to a new provider. My response is the 267 tickets raised over 2 years with regards to problems with the platform, as well as several emails to the previous head of customer service should be enough answer to why as a customer I am unhappy.
I'm not being paid to tell you everything that is wrong with your platform and it isn't my duty as a customer to do that. As iterated in my most recent email, I can count on 1 hand how many times I've been able to log into your platform and perform the action I needed to without a bug, error or need for me to contact customer service!
Totally shambolic approach that this company has to deal with negative feedback and suggestions. So unethical to be requesting your clients to remove a review when they are giving an accurate account of their experience with you. I had expected renewed faith in Simon's approach but unfortunately, it's pretty much the same old same old at 20i.
Ready to leave 20i!
They claim to be progressive hosts, that take on board feedback from customers but they don't.
We've been a reseller for quite a long time, but we continue to see the same continued stability issues with their platform. I mean we can't even deploy a VPS without having to contact them about some sort of problem with the control panel software. When I contact the person I was told to contact if I have any issues I get ignored. Not to mention a piece of technology that is paid for monthly in the way of their timeline backup system failed completely and required system admins to resolve the issue, leaving a website offline for almost 12 hours! We are now at a point where we are looking for alternative options for hosting as unfortunately 20i's software just isn't cutting it, and the support promised to grow us with them just hasn't materialised.
I'd like to echo the concerns of other clients and reviewers here too, 20i do contact you privately to instantly resolve the issues with the premise you'll "remove" your review of their service. I've several times had this issue, and posting a review is the only way to get their attention to resolving issues. I won't be removing this review though as they don't seem to have learnt or changed based on previous challenges.
Less
Shared Hosting
4 plans from $2.92 to $20.00 6 plans from $6.04 to $42.36
Under $4

Tiny

$2.92 / MO
  • Space: 512 MB
  • Bandwidth: 5.12 GB
  • Panel: cpanel
View Tiny plan
No
Under $8

Small

$5.00 / MO
  • Space: 5 GB
  • Bandwidth: 51.2 GB
  • Panel: cpanel
View Small plan

Startup

$4.99 / MO
  • Space: 10 GB
  • Bandwidth: 49.97 GB
  • Panel: other
  • Number of Sites: 1
View Startup plan
Over $10

Medium

$10.00 / MO
  • Space: 15 GB
  • Bandwidth: 153.6 GB
  • Panel: cpanel
View Medium plan

Premium

$8.99 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: other
  • Number of Sites: 2
View Premium plan
VPS
8 plans from $20.00 to $150.00 9 plans from $12.09 to $240.91
Under $4 No No
Under $8 No No
Over $10

1

$20.00 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View 1 plan

1 Core

$9.99 / MO
  • Space: 25 GB
  • Bandwidth: Unlimited
View 1 Core plan
Dedicated Server
8 plans from $99.00 to $275.00
No
Under $4 No No
Under $8 No No
Over $10

Xeon E3-1220 V2

$99.00 / MO
  • Space: 128 GB
  • Bandwidth: Unlimited
View Xeon E3-1220 V2 plan
No
Resellers
No
1 plan from $42.36 to $42.36
Under $4 No No
Under $8 No No
Over $10 No

Reseller Hosting

$34.99 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: other
View Reseller Hosting plan
Data Centers
1 of 6 6 of 6
North America Yes Yes
Europe No Yes
Asia No Yes
Oceânia No Yes
South America No Yes
Africa & Middle East No Yes
Support Services
5 of 6 4 of 6
Live Chat Yes Yes
Phone Support No No
Email Support Yes Yes
Forum Support Yes No
Video guides Yes Yes
Knowledgebase Yes Yes
CMS support
3 of 6 5 of 6
WordPress Yes Yes
Joomla Yes Yes
Drupal Yes Yes
Magento No Yes
Softaculous No No
PrestaShop No Yes
OS Support
2 of 2 2 of 2
Windows/ASP.NET Yes Yes
Linux Yes Yes
Language Support
3 of 8 7 of 8
PHP Yes Yes
Java No Yes
Python Yes Yes
Node.js Yes Yes
Django No Yes
Perl No Yes
Ruby on Rails No Yes
ASP.NET No No
Database Support
1 of 3 1 of 3
MongoDB No No
MySQL Yes Yes
PostgreSQL No No
Payment Types Support
2 of 6 1 of 6
PayPal Yes No
Credit Card Yes Yes
Moneybookers No No
Wire Transfer No No
Webmoney No No
Bitcoin No No
Second

Second

Winner

Winner