101Gen vs. DreamHost 2020

stomer service are very responsive and helpful.

ical support forced our online business to go elsewhere.
It began with unexpected servers crashes which quickly became daily and unresolvable. In about a week we dropped from years of stability to every-day troubleshooting to keep our site online.
And with each crash, we learn our server was running out of memory but tech support seemed less specific about the causes or instability. Instead, they chose to up-sell us on a new “Openstack” server deployment, promising better caching and performance -- at the same price.
We were thrilled with how fast we were operational on the new 'bionic' server but not happy to discover this upgraded server would actually cost us 35% more annually, that the memory configurations were no different, and ultimately the server crashes would continue.
For the next 10 weeks, we meticulously followed Dreamhost's advice to optimize our site build, to employ different caching strategies, to minify, to defer code, to better optimize images, and reduce page loading sizes.
We did everything required to get us to an A-rating with GTmetrix but the server crashes continued while Dreamhost offered us no effective assistance with resolving what became a maintenance nightmare.
The final straw was learning that DH tech support was aware of a bug in the new servers that prevented some MySQL DBs from restarting after a server crashes. When we migrated our site off of Dreamhost servers, they still hadn't isolated the problems or taken any ownership of them.