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Xilo offers high end hosting for all types of web hosting. They operate on a fully redundant system, which helps to minimize any downtime. They also use enterprise grade servers for all their hosting services, which is very important.
This company is not focused on one type of customer, and has good plans that will meet the needs of anyone from a personal blogger to a large corporation. Their standard set of features is going to be enough for most people, and there are quite a few extras that you can choose from too.
While they just started in 2008, they have grown to be a respectable hosting company for their European audience. Overall, this is a very good hosting option for anyone in their primary service area.
Uptime & Reliability
No obvious SLA or uptime guarantee available
Looking through their website, there is no obvious uptime guarantee or service level agreement, which is unusual. Despite this fact, however, there doesn’t seem to be any issues related to their reliability. Most people on their social media pages have commented on how stable their sites are, and even when people gave otherwise negative reviews, they often said that they were great when it comes to site uptime.
Available features are a step above the competition
When you look through each of the hosting packages you may notice that they are all on the higher end. You will also have access to some nice optional features if you happen to need them. In most cases, however, the standard packages will more than meet your requirements.
Some of the general features that customers will be interested in include the fully redundant network (including dual routers). They also have dual gigabit connections to each individual rack to help not only provide stability but also very high speeds.
Regarding the packages themselves, you can choose from shared, reseller, cloud and dedicated server options. The only place where there is some downside is in their dedicated server packages, which aren’t quite as powerful as some other hosting companies. For example, their top end one is only a 2.13Ghz quad core, where most companies offer hex core options at this level.
No 24/7 phone support available but ticketing system is responsive
When it comes to support, they don’t provide any 24/7 phone options which is unfortunate. They encourage you to use their ticketing system, which is part of your my XILO account page. Most people have agreed that this ticketing system is monitored closely and problems do get resolved rapidly, so overall their support is good.
Great pricing at each level
Xilo hosting offers very fair pricing at every package level. Even at these great prices, however, you don’t have to sacrifice on the quality of the hosting, which is nice. The entry level shared hosting is just 3.99 Euro’s per month and you can get an entry level dedicated server for under 70 Euros.
Nice hosting provided for just about any type of website
Overall there is not too much bad to say about this hosting provider. While they don’t stand out as the top of the pack in any one area, they do provide good hosting for just about anyone. They are a growing company and seem to be focused on continuing to provide a great service to all their customers today and long into the future.
Fully redundant network connections
Fast internal connections to each server rack
Ability for small sites to grow with easy upgrades
Highest end dedicated servers aren’t quite up to industry standards
Terrible experience with Xilo.net after having been a customer since 2014.
First, I requested a transfer of a .co.uk domain out of their service to move everything away to a different web host because their mail servers were too unreliable for a client of mine. It has been a month since making this request, with a request for an update after 2 weeks, and I have been completely ignored. The company offer no way to change the IPS tag via their client portal.
Secondly, I turned off auto-renewal for said service (the only way to cancel a service) with several weeks advance time to process this cancellation. Despite this, they continued to charge me for a full year with no way to request a refund on their website.
I regret being a customer of theirs for 9 years and wish I had chosen a different domain registrar and web host from the start, since now I have a host of issues to deal with caused by them, not least of which that they refuse to engage with my requests to transfer out domains so are effectively holding me hostage.
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