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4.1
Good
  • User Friendly
    4.1
  • Support
    4.1
  • Features
    4.0
  • Reliability
    4.0
  • Pricing
    4.2
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WebHostingPad Reviews and Expert Opinion

Pricing Range

Shared Hosting $1.99 - $5.99
VPS $29.95 - $49.95

Data Centers

Kim Greenwood

Pinned Review

Kim Greenwood,
4.8
I have been with WebHostingPad for about 6 years and their service has improved to an excellent standard from a few years ago. I currently have 3 hosting plans with them and have had others in the pas...Read Moret. Support requests are handled very quickly and I have never had an unresolved issue. No issues with uptime. Highly recommend!Less

Reviews

David Patterson
David Patterson from United States,

BUYER BEWARE- LOTS of downtime

1.0
I originally signed up with these guys 5 years ago for multiple smaller clients for our digital marketing agency.. after the first year we started having issues with random down times of the service.... they kept having to reset t...Read Morehe server..... I also noticed when I did speed tests the websites on their service were the slowest numbers I had seen with any other hosting company..... so if you want the slowest websites, more downtime than they promise, slow customer service, and auto renewal of your account you haven’t used in years... these are your guys LOL..... I would never recommend these people... for any service.!!

I use a cloud hosting package with another company and I’ve had wonderful speed and service for not much more.... do your research and don’t waste your time here!!
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Jamie Vance
Jamie Vance,
Appears this client called in and mentioned they moved hosting over 5 years ago. They also mentioned that they saw the email renewal notices which include cancellation instructions, however the cancellation process was disregarded...Read More. Since the cancellation was not submitted prior to the renewal the account was automatically renewed. Unfortunately, we don't offer refunds or pro-rated refunds on account renewals as stated in our terms of service.
https://www.webhostingpad.com/terms/billing/#money-back-guarantee
This review does not accurately describe our services as this client threatened to post a negative review unless we provided a refund.
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Muhammad Sohail
Muhammad Sohail from United Arab Emirates,

Best i got and the Lowest i paid

5.0
Webhosting pad is great webhosting to work with I am working with them from more than 9 years I have 3 different accounts with them i purchased other webhosting also from different vendors don't want to mention there name but the ...Read Moreexperience was not good and i have to return to webhostingpad. Still the greatest in Reliability, Pricing, User Friendly, the best part is support they are with you 24/7 and they are having all the features and you can chose them as per your needs. And even the private servers as per your requirements.
I recommend it. See you will face issues with every company but with them you will feel that they are with you in each and every way they can to try to help you in your needs.
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David Pepin
David Pepin from Canada,

Quick reply

4.8
I tried to connect to my webpage with filezilla to do some changes, but it seems that I had change my password and I tried a bit too many times. My domain was then taken offline to prevent attacks. I use the online chat of webhost...Read Moreingpad and within 5 minutes my domain was back online and they also sent me my login information by email. Super fast!Less
Les O
Les O from Mexico,

Avoid wasting time and $ with Webhostingpad.com

1.4
I sent support and other departments a message the other day about support not doing anything about my site not functioning properly. It was time for renewal and I have been a long-term customer, but was done with no-notice implem...Read Moreentations of changes which kept breaking my site year after year. I was ready to migrate away but their support department sold me on a much lower priced plan. I am beginning to think that support is the only department, run by young, inexperienced kids who do not understand the importance of customer service.

Since renewal on March 3rd, 2021 nothing except taking my money has been completed fully. Half of my emails are being forwarded, that's 1/2 and I offered to send in the headers so the issue could be resolved and investigated. I explained that I could not be verified by one bank but not my primary and was not aware if I was receiving the emails from the Veterans Administration regarding my 30 years of fighting them.

They had migrated me to a different server platform in 2019 which did not have domain email forwarding and I could not recreate the hundreds of email address rules to forward them individually.The quick fix was to move me back to cpanel server. ALL of my data is gone. SSL was set up by them and then is GONE. DNS changed, but following the migration is GONE. I create email accounts which disappear again and again. Filemanager works only sometimes.

Contacting a supervisor is impossible. I'm figuring out that support must be the only department because every email I sent to ant department support responds to. I've begun posting my experiences with the company's performance across social media. I need everything to work as it did or at least work in some consistent manner, my data restored, all of my support tickets since Mar 3, 2021 looked at and fixed, actually fixed; because it makes no sense to pay for non-functioning domain hosting.
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WebHostingPad
WebHostingPad,
I'm sorry you had a negative experience with our company. However, when I was looking at your most recent tickets, it looks like one of our managers personally looked into your case and confirmed that all the issues you listed in ...Read Morethe ticket have already been fixed. Our agents have already responded multiple times confirming the same. Please actually read the responses we sent to your emails before sending another message in listing the same issues that have already been resolved. Our agents have gone above and beyond the scope of our support to help you and there is nothing wrong with your account. If the issues are persisting on your end, you are welcome to contact support again, however every indication says that we resolved any issues with your account when you initially opened the ticket and there is nothing more to fix.Less
Alfredo Ramos
Alfredo Ramos from Mexico,

The right support

5.0
I like that when I submit a support ticket by email or request support over a chat session, the stuff is knowledgable and 98% of the time it is fixed right there on the spot, if it has to be escalated, they fixi my issues within a day and always got a confiamation/follow up email.
Steven Feldman
Steven Feldman from United States,

Surprise Billing from WebHostingPad without Notification

1.6
WebhostingPad billed my credit card for a 3 year web hosting automatic renewal. I did not know that this billing would happen. Their policies state that I was to receive e-mails 30 days before the renewal and 7 days before the r...Read Moreenewal to remind me of the upcoming charge and enable me to cancel. I received neither e-mail. Strangely they had no problem getting an e-mail to me after my credit card had been billed. I wonder if they did this intentionally to avoid having clients cancel because of Covid business closures? When I complained to the reps, the attitude amounted to "We have your money, end of story." Disputing the charge with the credit card company was unsuccessful, as I could not prove that I had not received those e-mails. I wonder if anyone else has had this experience with WebHostingPad?Less
WebHostingPad
WebHostingPad,
Hello,

I'm sorry you had a negative experience with our company. Hosting accounts are set to automatically renew to prevent interruptions of service. This was covered in the terms of service you agreed to when you signed up.

...Read More
We automatically send out emails notifying you of any upcoming charges. These emails state the service being renewed, the amount due, the date we would attempt to charge the card, and cancellation instructions if you did not want to be charged. I can assure you these emails were sent as they appear in our logs.

Unfortunately we cannot control whether clients receive our emails are not. We recommend clients whitelist our domain/email to prevent important messages from being sent to the spam folder or blocked by your email provider. Clients are responsibile for keeping up-to-date contact information.

We are not trying to trick our clients out of cancelling. We provide the cancellation instructions in all invoice notifications as well as in our terms. The chargeback processing center is an independent entity and we do not have any control over their ruling of the case.
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STEVEN FELDMAN
STEVEN FELDMAN,
All of my e-mail information was up to date and you had it. I always check my inbox primary folder, my social folder and my promotions folder. I find it very strange that after my credit card was charged, every e-mail that you s...Read Moreent to me arrived in my primary folder with no problem and the 2 notification e-mails somehow got lost. No way for me to prove that you did not send them, but perhaps do you have a way to prove that you did send them?Less
WebHostingPad
WebHostingPad,
We do have records in our system of all notifications/emails sent to your account. These logs show the date and time the emails were sent, as well as the content of the emails themselves. Due to privacy concerns, this is the most ...Read Moreinformation I can provide on this platform:

07/29/2020 06:03 [ Web Hosting Pad ] - Invoice Payment Reminder
07/06/2020 06:00 [ Web Hosting Pad ] - New Invoice Created

Sometimes spam filters or email providers will block certain messages they believe to be spam, including emails with financial information, the words "invoice" or "bill", or any currency symbol as so many phishing emails involve the same text. Subsequent emails would not necessarily contain the same information, which is why they may not be blocked.

We cannot control the individual behavior of these email services or spam filters, so we recommend that our clients whitelist us to prevent false flags on any of our messages.

I do apologize for any issues you experienced with us. I realize your case has been closed for a while, so I don't have any actionable solutions for your issue, but if you have recommendations on any ways we could improve our service or billing communication moving forward, you are welcome to submit feedback via the following form: https://www.webhostingpad.com/forms/feedback/

We do read all the feedback submissions we receive and take them into consideration.
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Jal (Steven) Feldman
Jal (Steven) Feldman,
My e-mail server is GMAIL and that is about as mainstream as you can get. I suggest that you take responsibility for my experience - which is that I was tricked into paying for a renewal that I did not want and that I would have ...Read Morecancelled had I been notified per your stated agreements. How am I supposed to know what I need to do to make sure I receive the e-mails that you stated in the contract you were going to send? No other companies I do business with have been unable to get important e-mails like that to me. I find in your replies the same lack of taking responsibility, lack of sympathy, unwillingness to acknowledge and correct wrong that was done, easy self-justification and basic attitude that "We have your money and there is nothing you can do about it" as I encountered when I talked on the phone to your representatives. I will never again do business with your company and recommend that anyone reading this also do not do business with your company.Less
Steven J Feldman
Steven J Feldman,
One more thing to add: the yearly Domaine Renewal notices (for about $15) have never gone to spam. Your explanations do not add up. Why would not 1 but 2 reminder e-mails fail to show up in my in-box to notify and remind about a $200 renewal?
STEVEN FELDMAN
STEVEN FELDMAN,
You should be and should have been doing the following considering the possibility for the problem I had ...... the info below is copied from the beginning of an online article about how to make sure your e-mail gets read:

"Has...Read More this ever happened to you?

You send out an important email, expecting to hear back quickly. But...time passes, and nothing. After a while, you start to wonder whether your recipient ever read the email. There's no way to tell if an email has been read, or is there?

Fortunately, there are actually two ways to tell whether an email has been opened and read:

Request a return receipt
Use an email tracking tool"

If the above shows that the e-mail was not received and read, you could reach out to the client with more e-mails and possibly a phone call.

As I said, you should have been and should be doing this. Do I think you are going to do this?? Absolutely not.
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fernando nilo
fernando nilo from Brazil,

Bad customer relationship

1.0
I payed for more than 10 years of hosting plan, and now when I want to change the hosting, they asked me to pay U$70 for backup, I didnt agree so they deleted the files. Its Not a trust company
WebHostingPad
WebHostingPad,
Hello,

I'm sorry you had a negative experience with our company.

Please note that you are able to take backups of your account for free at any time while it is active. Unfortunately your account had been suspended for being...Read More overdue on payment, and we do not reactivate overdue hosting accounts without payment or provide free hosting services here. It costs money to run our servers.

We do not delete files in this way. Files of suspended/overdue accounts are held for a period of 90 days before removal from the server.

You are welcome to ger in touch with us to discuss retrieval of your files, although please note we have already presented all available options to you, and we do not reactivate overdue hosting accounts without payment.
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Expert Review

Eliran Ouzan
Eliran Ouzan
Hosting Expert

Overview

WebHostingPad: Exciting Features for Small-to-Medium Websites

WebHostingPad hosts more than 300,000 domains worldwide. They offer their clients 99.9% uptime, solid hardware, lots of exciting tools, and a decent set of unlimited options: web storage, bandwidth, domains, MySQL database amounts and email accounts. The pricing policy can be as low as $1.99/month.

Why Choose WebHostingPad?

  • Important unlimited features
  • Intensified security
  • Low prices
  • Stable 24/7 Support

Want to know if WebHostingPad is right for you?

Let's check it out.

Read More
7.6
Good
Rated by Eliran Ouzan
  • User Friendly
    7
  • Support
    6
  • Features
    9
  • Reliability
    7
  • Pricing
    9

Uptime & Reliability

Questionable Uptime, Good Security

Just like many other companies, WebHostingPad promises that your project will run well 99.9% of the server functioning time. The analysis of their own website shows they're 99.98% online. This is quite a good result. However, a quick glance through any user forum will reveal that 40% of user reviews complain about the regular downtime and just as many users complain about unexpected suspensions. While they promise a compensation in case of long offline periods, there is no way to verify the claim.

Site security comes through the use of extra-secure datacenters located in Chicago, safe hardware, 24/7 server monitoring, and regular backups. Generally, WebHostingPad appears trustworthy.

Features

Plans Stuffed with Great Features

As mentioned, WebHostingPad has a nice set of unlimited features, includin bandwidth, disk space, MySQL databases, email accounts, hosted domains. All these are available without any limits; however, the fine print indicates that you will need to telephone the company to request more bandwidth as the need arises. It is always a good rule of thumb to go over the fine print very carefully when purchasing any hosting plan.

You also will get a free domain name, a website builder, and about $200 for marketing. The package looks really appealing, especially if you need to stick to a budget.

It is also worth pointing out that WebHostingPad has strong script support, great security scanners, and free customized error pages. However, you should bear in mind that many important tools like eCommerce widgets, SSL certificate, advanced spam filters, or advanced web stats are available only in the more expensive Power Plan Plus offers—which cost almost twice as much.

Feature Description
Disk Space You get unlimited hard-drive storage with each and every WebHostingPad plan.
Bandwidth You must call and request more bandwidth as the need arises.
Website Builder Their own free website builder is included into every plan.
Email Accounts No limits for emails and many related services. Webmail client is also included.
Shopping Carts Only OS Commerce Shopping Cart available through the more expensive package.
Stats Log files and website stats for everyone. Advanced stats are available for Power Plan Plus clients.
MySQL databases No limits for MySQL databases — host as many as you need.
FTP Account Can be managed through cPanel. I haven't found any info regarding limits.
Multiple Domains Yep, no limits again! This is specially great if you want to host several websites at once.

Support

Quick Responses

The support center of WebHostingPad seems to offer everything you may need: 24/7 live chat, email support, and phone lines. Many materials are also available for self-study. However, there are no educational videos, which could have been more convenient for some.

Additionally, many users complain that while customer support has a fairly fast response time, the quality of the actual support varies from par to poor.

  • 24/7 live chat
  • Toll-free phone number
  • 24/7 email support
  • Decent knowledge base
  • Poor News page
  • No blog or forum
  • No video tutorials
  • Poor support quality

Pricing

Nice Discounts for 2-Year Purchases

The pricing policy of WebHostingPad is decent. You can get a good set of features for the moderate price of $3.99. However, there's a really good way to save some cash: if you make a 2, 3, 4 or 5-year purchase, your discounts may reach 50%.

You will see some additional offers during the signup process, so make sure to look closely and avoid the extra costs. However, the extras they offer are quite nice if you need them. You can get domain privacy and faster hard drives for only 2$/month, so if you'd like to enable these services, don't hesitate. Don't forget about the 30 day money back guarantee offered by WebHostingPad.

User Friendly

Capable Datacenter

This web host's packages include cPanel, which is one of the most popular control panels for efficient web hosting management. It includes important tools to help you create and maintain a good website for your needs.

The actual WebHostingPad website is also quite convenient: the signup process is easy and all of the functions that you need are always at hand. However, many important features that will improve your website's user-friendliness are available only with the more expensive packages.

Summary

WebHostingPad is a solution for small-to-medium web projects. They offer you a great set of features and fantastic discounts for multi-year purchases. However, don't forget that they only have Shared and VPS plans, so if you make long-term orders these packages may turn out to be less than enough for your project in a couple of years.

Pros

    • Endless bandwidth, storage, etc.
    • Impressive support and security
    • Attractive prices
    • $200 Marketing bonuses
    • Free domain name included

Cons

      • Self-study materials could be better
      • Possible extra fees during sign-up process
      • Only Shared and VPS packages
      • Site maintenance drags uptime down
      • Unexpected suspensions
      • Poor support quality

WebHostingPad Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Power Plan Unlimited Unlimited cPanel Unlimited $1.99 7.8 Details
Power Plan Plus Unlimited Unlimited cPanel Unlimited $4.99 8.5 Details
WordPress Basic Unlimited Unlimited cPanel 5 $2.99 9.0 Details
WordPress Pro Unlimited Unlimited cPanel 10 $3.99 8.1 Details
WordPress Premium Unlimited Unlimited cPanel 25 $5.99 5.8 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Beginner 20 GB - 1 GB $29.95 8.1 Details
Professional 80 GB - 2 GB $34.95 9.6 Details
Premium 160 GB - 4 GB $49.95 8.1 Details

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