Web.com is not primarily a web hosting company, which makes it somewhat harder than normal to provide a really accurate review. They often integrate hosting with some of their other services, so in areas of price and features you may be getting a great deal, even if it doesn’t seem like it at first glance with the price itself.
When looking specifically at their web hosting services, they are well established and are a nice option for most simple sites. If you are using their small business website creation tools, it really makes sense to consider having them provide the hosting as well. For someone who is strictly looking for a web hosting company, however, this may not be the best option.
Uptime & Reliability
No statistics available, but great datacenter technology
Web.com doesn’t provide uptime statistics or guarantees, which is quite odd for a hosting company (even if it isn’t their main business). This makes it somewhat hard to determine just how reliable their services are. That being said, they do have a top of the line data center setup, which is monitored 24/7 for any type of issues.
Some users have reported excessive downtime and hosting errors when working with this company, but overall the user experience seems to be quite positive.
Endless list of additional features
Since web.com is not really focused on web hosting, their list of other services that they offer is seemingly endless. They are well known for their website design for small businesses, which is really how they made their name. One hosting related feature they do offer is a free year of domain name registration with the purchase of any of their hosting packages.
Along with the hosting, you will also get access to all their basic website creation tools, which are quite impressive. This is quite a bit more than just a typical free WordPress skin offer so if you are looking to make a really great looking site, this host might be an excellent choice..
They also offer a custom control panel for their users.
24/7/365 Technical Support by Phone
The support being offered by Web.com is one of their best selling points. They have continuous phone support, which is becoming a lot less common. You can also use their email based support, which is monitored 24/7 as well.
When you sign up for their services you also get a periodic webmaster newsletter, which actually gives you quite a bit of useful information on how to better run your site. Overall, their tech support is very respectable.
Nice Pricing for what you get
Again, due to the fact that they aren’t strictly (or even primarily) a web hosting company, it can be somewhat difficult to evaluate their prices for hosting. This is because you are really buying a full package of their services. If all you want is the hosting, the price may seem higher than it should, especially since they are only providing you with shared hosting services.
Once you factor in the additional features and services that they are able to provide, it really starts to become more attractive. For the price, you get a great website design, hosting, support and a variety of other services that will really make it worth your while.
Not bad if you’re using their other services
If you are going to be taking advantage of the services provided by web.com, it really makes sense to use their hosting as well due to the fact that it is typically bundled in. If all you need is a web host, however, it is likely best to go with someone else. The services they provide are quite nice, but if you’re not using them than they can end up just being confusing and distracting.
- Great additional features
- Well established company
- 24/7/365 live technical support
- Not their primary business
- No AdWords or BingAds credits offered
- Overpriced when looking strictly at hosting