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1.9
POOR
  • User Friendly
    1.9
  • Support
    1.6
  • Features
    2.0
  • Reliability
    1.7
  • Pricing
    2.3
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Visit TSOHost

TSOHost Reviews and Expert Opinion

Pricing Range

Shared Hosting $1.82 - $29.26
VPS $58.54 - $307.38
Dedicated Server $437.38 - $1,315.96
Cloud Hosting $1.82 - $29.26

Data Centers

Tracy Lots

Pinned Review

Tracy Lots,
4.8
I ran into an issue with TSO once and it was on a weekend. My site was still up, but I needed help with restoring a file. Unfortunately, they don't have an after hours phone number to call for tech ...Read Moresupport. I ended up using their ticketing system and it worked out, but I would much prefer a phone number.
Other than that I am thrilled with their hosting. I have only ever used one other hosting company, but this one is better. I'd say this is the ideal hosting option for those in the UK.
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Reviews

Unhappy soon to be ex-customer
Unhappy soon to be ex-customer from United Kingdom,

Just Shocking!

2.4
Was great as Vidahost but since the takeover their service is simply shocking. Mailserver is blacklisted by microsoft so forget getting email forwarded to any MS account. This has been ongoing for over a year now (at time of writi...Read Moreng) and all they say is "We are currently working towards a delist and will update this page as soon as we have more information" - 12 months plus and same excuse. I guess it is permanently blacklisted. Also, more recent issues with even sending mail just get "we will update this page once we have more information". Useless - AvoidLess
Martin Kemp
Martin Kemp from United Kingdom,

No SSL?! In Todays age!?

2.0
I personally dislike most review sites because they are biased on personal users experience (often being rare case). However, TSOhost have not implemented letscenrypt (SSL) properly and they admit to this fact - Please ask them, t...Read Morehey'll say. And I am not a special use case. I use wordpress and other basic php sites.Less
Kristian H
Kristian H from United Kingdom,

It is a real shame to have to write this review after being with TSO host since 2014

1.0
It is a real shame to have to write this review after being with TSO host since 2014. In that time I have seen the service go from good to extremely bad in terms of drop offs and technical issues.

Currently all of TSO host emai...Read Morels are blacklisted from Microsoft if you are using the cloud hosting platform...so what does that mean? Well if you or your clients wants to send emails to any Microsoft affiliated emails then all you will get is a bounce back which is absolutely shameful...guess how long this has been going on for? 28 DAYS! Guess how many emails I got of this issue.....0!

Even worse is that we are being punished for a few scammers work sending out bulk emails and then we are being told we have to pay more to get this sorted out using their dedicated CPANEL hosting!!! Oh and they also want you to pay an extra £50 for SSL as CPANEL does not offer letsencrypt! It just gets better doesn't it!

What an absolute farce!
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Matthew Cameron
Matthew Cameron from United Kingdom,

DO NOT EVER USE

1.0
An extra week of free hosting is absolutely useless when the hosting does not work...
Reviews below this one show the same issues, going back months.

I used to tell everybody about TSO host - I thought they were exceptional bu...Read Moret something has changed recently.

The last few weeks (according to them months) they have been having major issues with their cloud - to the point that they no longer offer it to new customers. They have also said in various conversations that they do not know when the problem will be fixed properly.

My website is having daily server errors, when it does finally load the speed is dreadful and making any changes to my WordPress website just ends in more crashes. The entire process of updating an unresponsive website and navigating their live chat has wasted days of my time.

The only solution TSO could offer me is paying extra money for their Cpanel service, they'd look at refunding the remainder of my current package all while they offered me a £0.73 rebate on the weeks of disruption.

As they have specifically said that they cannot guarantee uptime on my website and I am an online retailer, I have decided to move to another hosting company.

They are refusing to give any refund more than that £0.73 on a service I paid for and have yet to receive - even though I have months left on my package.

Service paid for, service was not received - some sort of refund is expected. I will be pursuing this further.

Do not use for any reason - even if they fix this issue, their customer service in relation to issues is somewhat laughable.
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Mark Williams
Mark Williams from United Kingdom,

AVOID TSOHOST!

1.0
Never ever use this company to host your website. You will regret it, I promise.

Their reliability is dreadful. Their support is awful. Website performance is sluggish. Security is lacking (my website has been hacked several ti...Read Moremes).

My latest issue - in a long line of issues - is my website being down for a full four days (and still remains down) due to them upgrading their server OS. If it hadn't been for me raising the issue of my website being unreachable it wouldn't even be in their support queue for receiving a fix.

If you want a reliable hosting platform then go elsewhere.
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Ewen Cameron
Ewen Cameron from United Kingdom,

TSO Host - Such a shame

2.8
Sorry TSO Host but i'm going to repeat most things already said - 6 years ago I started moving and adding websites to TSO Host, back then they were fast, quick and helpful. As of 2017 I really started to notice a difference, it ta...Read Morekes about 30 mins to get any support on the phone and if its anything complicated then you can forget about getting it sorted quickly. Cloud servers are really slow and cPanel servers are only slightly better.

Such a shame as I really thought I was on to a winner with TSO Host, now I am going to have to move all sites to another provider and really hope I can find someone decent as all the shared hosting providers seem pretty dire.... uuurrgh
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Bill Lauber
Bill Lauber from United Kingdom,

TSOHost bought out Daily co.uk

1.0
was many years with Daily without ever needed to call anyone just registered domains and managed the DNS.. TSOHost comes along and buys them out and in the 3 months they've made billing errors and renewal errors as well as any DNS...Read More changes, even after TTL does not show.. moving all my domains to GoDaddy :-(Less
Ashley Stevens
Ashley Stevens,
Please do not move to GoDaddy as they acquired Paragon, who own TSO. If you want an excellent supplier of hosting, try Stablepoint, the 2 guys who set it up, including Sal, were the guys who originally set up TSO and ran it when it was amazing.
Ashley Stevens
Ashley Stevens,
Please do not move to GoDaddy as they acquired Paragon, who own TSO. If you want an excellent supplier of hosting, try Stablepoint, the 2 guys who set it up, including Sal, were the guys who originally set up TSO and ran it when it was amazing.
Mark Wiltshire
Mark Wiltshire from United Kingdom,

Getting worse by the day

1.0
I have been a customer for over 5 years, but ever since paragon took over, their business practice and level of service has been getting lower every day.
Their servers had regular 'down time' with little or no updates on the stat...Read Moreus page.
Their wordpress hosting is SHOCKINGLY slow, and their customer support which was once excellent, is now frankly a waste of time, with scripted questions taking WAY too long to resolve simple queries
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אילת
אילת ,
מסימה איתך, לא מפרסמת חוו"ד נפרדת כיוון שלא מוכנה לאשר איסוף נתונים עליי, והתנאי הזה הוא הכרחי.
קשה מאוד להשיג שירות לקוחות בחברה. כשמקבלים - השירות גרוע מאוד ולא יעיל. באחרונה הם לא מגיבים בכלל לפניות באימייל.
בדף הפייסבוק של...Read More החברה הסירו את קטגוריית הביקורת כיוון שהייתה עמוסה בביקורות שליליות לגבי השירות.
צר לי, אבל עקב כך ממליצה להתרחק מהחברה הזאת ומשירותיה.
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אילת
אילת ,
שעות ארוכות נשרפו לי היום בניסיונות לתקשורת עם שירות לקוחות בחברה. חבל, שאינני יכולה להעלות ביקורת מסודרת. כל הפרטים כאן לא רלוונטיים, הם חסמו כל דרך ליצור איתם קשר דרך מייל. הפסיקו לתפקד בפייסבוק בגלל הביקורות נגדם. אין אפשרות זמ...Read Moreינה לקשר דרך האתר שלהם, אלא דרך הזמנת "כרטיס". הבעיה היא, שהכרטיס לא מקבל את פרטי הכניסה לאתר וכך הם מצליחים למנוע ממך להגיע לקבל תמיכה.
זאת ועוד, מחירי האחסון שמופיעים באתר - הם לא אלו שמופיעים בחשבונית שהם דורשים ממך לשם. כך יצא, שנכון לעכשיו נאלצתי לשלם סכום גבוהה יותר מהמוצהר אצלם.
זה לא נגמר: אחרי כעשר שעות ענה לי מישהו, בלי להזדהות, להודעה ששלחתי לדף הפייסבוק הנטוש. הוא אישר בכתב שאינם עונים יותר לאימיילים, רק "כרטיסים" באתר. כמו כן, הם לא מוכנים לקבל ביקורות מלקוחות, הם רואים זאת כ"אביוז".
אני מקווה, שתתקן את הפרטים ליצירת קשר. בטוחה שמי שסקר כאן (באנגלית) את החברה הזאת, היה משנה כיום את דעתו.
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אילת
אילת,
בהמשך לתגובה קודמת שלי: כעת גיליתי שהשירות הרע עוד הורע. אין דרך זמינה לשלוח הודעות אפילו באתר עצמו. נכנסתי לאתר כדי לשלם אחסון לשנה נוספת, ואז גיליתי כי החיוב שנדרש ממני לשלם איננו תואם את המחיר המפורסם באתר: הוא גבוה יותר! הסבר ...Read Moreלכך? אין. עם מי לדבר ולברר? אין!
אז שוב: ממליצה להתרחק מהחברה הזאת ולא להשתמש בשירותיה.
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Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Well established UK hosting company

TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too.  Established in 2003, they have plenty of experience and have been able to keep up with the changing technologies in the web hosting industry.  They are a mid-sized hosting company, with about 150,000 sites on their servers.

They have a wide range of hosting packages to choose from including shared, VPS, dedicated and a custom cloud hosting service they call ‘complex hosting.’  Each of these options will allow you to choose the right set of features for your specific site needs.

They don’t offer any unlimited plans, but the resources at each price point are going to be more than enough for most typical websites.

Read More
8.8
SUPERB!
Rated by Michael Levanduski
  • User Friendly
    9
  • Support
    8
  • Features
    9
  • Reliability
    10
  • Pricing
    8

Uptime & Reliability

Nice uptime guarantees with generous refunds for failing to meet SLAs

Most of the plans on this host provide a 99.9% uptime guarantee, and if they miss this target you will get a free week of service.  When you go up to dedicated server plans or other high end plan options, the guarantee goes up to 99.95%.

They also offer a four hour hardware replacement guarantee for their higher end hosting packages (specifically the dedicated servers and complex hosting options).  This is especially important for the dedicated servers where hardware failures can cause downtime.

All the servers are housed in a modern data center with physical security, redundant power options and many other great features.

Features

Nice features at every price point

They have a lot of different hosting packages to choose from, which can get a bit overwhelming for those who aren’t sure what they need.  That being said, however, they do have something for everyone.  Their four shared hosting packages allow you to choose between Linux or Windows (except the lowest package, which is Linux only).

They do have a reseller option, but unlike most other hosts, it isn’t its own package.  Instead it is just an option that can be added on to the cloud hosting plan (for an extra fee).  This will allow you to perform all the typically reselling options.  This is still not an unlimited plan, however, so you’ll need to keep an eye on the resources used by any customers.

Finally, they have a ‘complex hosting’ package that allows you to create a private cloud hosting solution that is set up specifically for your needs.  This is a nice option for those who are using their site for things like eCommerce or other very specific things.

Support

Limited phone support but fast responses 24/7

The phone support is only available 9AM-11PM GMT, which can be a concern for people who like to be able to call in with issues.  They do have a nice ticketing system that is monitored 24/7 and typically provide a very fast response time.  Their tech support teams have backup hardware for all their equipment so they can fix any of these issues right away.

Pricing

Average prices at every hosting package

There is really not much to say about their pricing other than you will be getting what you pay for (and maybe a little more).  They start out with a low cost entry level option and it moves up incrementally from there all the way to their dedicated or complex hosting packages.  There aren’t really any great deals, but you also aren’t going to feel like you’re over paying.

Summary

Excellent hosting for any UK website

Overall there is not too much bad that can be said of this hosting company.  They have nice, reliable services that will allow you to get up and running quickly and then keep your site up long into the future.  They also have great features for all types of websites.

Pros:

  • Great uptime guarantees
  • Wide range of great hosting packages
  • Support teams are located in the UK

Cons:

  • Telephone tech support is limited to 9AM-11PM GMT
  • Number of hosting packages may be confusing to newer webmasters

 

 

TSOHost Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Lite cPanel Hosting 512 MB 10.24 GB cPanel Unlimited $1.82 3.4 Details
Standard cPanel Hosting 2.5 GB 20.5 GB cPanel Unlimited $4.38 4.1 Details
Professional cPanel Hosting 10 GB 153.6 GB cPanel Unlimited $7.30 2.9 Details
Ultimate cPanel Hosting 100 GB 1 TB cPanel Unlimited $29.26 2.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Regular - Linux 20 GB 1 core 768 MB $58.54 9.6 Details
Large 40 GB 2 cores 1.5 GB $102.45 5.2 Details
Super Size 80 GB 4 cores 3 GB $146.37 3.7 Details
Super Size + 120 GB 6 cores 5 GB $234.19 3.7 Details
Powerhouse 160 GB 8 cores 8 GB $307.38 3.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Linux DS1 600 GB 1 core 16 GB $437.38 2.0 Details
Linux DS1+ 960 GB 1 core 32 GB $583.76 3.7 Details
Linux DS2 2.3 TB 2 cores 64 GB $876.82 3.7 Details
Windows DS1 600 GB 1 core 16 GB $437.38 3.7 Details
Windows DS1+ 960 GB 1 core 32 GB $583.76 3.7 Details
Windows DS2 2.3 TB 2 cores 64 GB $876.82 3.6 Details
Linux DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.7 Details
Windows DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.7 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Lite 512 MB - 0 B 10.24 GB $1.82 2.0 Details
Standard 2.5 GB - 0 B 20.5 GB $4.38 4.1 Details
Professional 10 GB - 0 B 153.6 GB $7.30 2.0 Details
Ultimate 100 GB - 0 B 1 TB $29.26 4.0 Details

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