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1.9
POOR
  • User Friendly
    1.9
  • Support
    1.6
  • Features
    2.0
  • Reliability
    1.7
  • Pricing
    2.3
Write Review
Visit TSOHost

TSOHost Reviews and Expert Opinion

Pricing Range

Shared Hosting $1.82 - $29.26
VPS $58.54 - $307.38
Dedicated Server $437.38 - $1,315.96
Cloud Hosting $1.82 - $29.26

Data Centers

Tracy Lots

Pinned Review

Tracy Lots,
4.8
I ran into an issue with TSO once and it was on a weekend. My site was still up, but I needed help with restoring a file. Unfortunately, they don't have an after hours phone number to call for tech ...Read Moresupport. I ended up using their ticketing system and it worked out, but I would much prefer a phone number.
Other than that I am thrilled with their hosting. I have only ever used one other hosting company, but this one is better. I'd say this is the ideal hosting option for those in the UK.
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Reviews

mr s
mr s from United Kingdom,

Used for Seven Years - great until a year ago

2.8
I have been a loyal customer for over seven years. Over the last year the reliability and support of their service has gone down hill.
The latest outage had my email and blog down for nearly a week. They were unable to explain wh...Read Morey this happened, nor how it was resolved. I don't run a business off their service, if I had I would have left immediately. Even so, having my email down for almost a week was very annoying. Their support offered me no restitution.

Avoid until they sort out their support and reliability issues.
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Timothy O'Leary
Timothy O'Leary from United Kingdom,

Unreliable 'pro' hosting, junk emails and phone calls from 3rd parties

1.6
This host is very unreliable - if you are a business or depend on your website professionally I would avoid TSO host. I have used them for just a month and have had several server outages with very little in the way of support.

...Read More
Secondly, since signing up I am receiving regular nuisance calls from third parties to my work phone number and email address (neither of which are on my webpage - I provided them to TSO host when signing up). It seems that this private information is not treated confidentially, so even if you don't care about reliable hosting, I would still avoid this provider.
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Marcos Anthony
Marcos Anthony from United Kingdom,

Once a Great provider that is now shambolic in every sense

1.6
I've been a long term customer of TSOhost for many years. They were once of the best internet providers in the UK for both service and support.
However over the last 12 months I have witnessed first hand how shambolic their custo...Read Moremer support has become. If you ring customer support, they will always tell you to open a ticket.
They state that they have 24hr e-mail support yet I have never ever had an urgent support ticket answered until after 9am the following day. I no longer believe that they have a 24hr customer support service despite TSO insisting that they do.

Without going into detail, I would recommend that if you are looking for a good reliable internet service with good support, then look elsewhere or you too may be writing a review just like this and your websites will still be down a month after you opened your first ticket.
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Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Well established UK hosting company

TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too.  Established in 2003, they have plenty of experience and have been able to keep up with the changing technologies in the web hosting industry.  They are a mid-sized hosting company, with about 150,000 sites on their servers.

They have a wide range of hosting packages to choose from including shared, VPS, dedicated and a custom cloud hosting service they call ‘complex hosting.’  Each of these options will allow you to choose the right set of features for your specific site needs.

They don’t offer any unlimited plans, but the resources at each price point are going to be more than enough for most typical websites.

Read More
8.8
SUPERB!
Rated by Michael Levanduski
  • User Friendly
    9
  • Support
    8
  • Features
    9
  • Reliability
    10
  • Pricing
    8

Uptime & Reliability

Nice uptime guarantees with generous refunds for failing to meet SLAs

Most of the plans on this host provide a 99.9% uptime guarantee, and if they miss this target you will get a free week of service.  When you go up to dedicated server plans or other high end plan options, the guarantee goes up to 99.95%.

They also offer a four hour hardware replacement guarantee for their higher end hosting packages (specifically the dedicated servers and complex hosting options).  This is especially important for the dedicated servers where hardware failures can cause downtime.

All the servers are housed in a modern data center with physical security, redundant power options and many other great features.

Features

Nice features at every price point

They have a lot of different hosting packages to choose from, which can get a bit overwhelming for those who aren’t sure what they need.  That being said, however, they do have something for everyone.  Their four shared hosting packages allow you to choose between Linux or Windows (except the lowest package, which is Linux only).

They do have a reseller option, but unlike most other hosts, it isn’t its own package.  Instead it is just an option that can be added on to the cloud hosting plan (for an extra fee).  This will allow you to perform all the typically reselling options.  This is still not an unlimited plan, however, so you’ll need to keep an eye on the resources used by any customers.

Finally, they have a ‘complex hosting’ package that allows you to create a private cloud hosting solution that is set up specifically for your needs.  This is a nice option for those who are using their site for things like eCommerce or other very specific things.

Support

Limited phone support but fast responses 24/7

The phone support is only available 9AM-11PM GMT, which can be a concern for people who like to be able to call in with issues.  They do have a nice ticketing system that is monitored 24/7 and typically provide a very fast response time.  Their tech support teams have backup hardware for all their equipment so they can fix any of these issues right away.

Pricing

Average prices at every hosting package

There is really not much to say about their pricing other than you will be getting what you pay for (and maybe a little more).  They start out with a low cost entry level option and it moves up incrementally from there all the way to their dedicated or complex hosting packages.  There aren’t really any great deals, but you also aren’t going to feel like you’re over paying.

Summary

Excellent hosting for any UK website

Overall there is not too much bad that can be said of this hosting company.  They have nice, reliable services that will allow you to get up and running quickly and then keep your site up long into the future.  They also have great features for all types of websites.

Pros:

  • Great uptime guarantees
  • Wide range of great hosting packages
  • Support teams are located in the UK

Cons:

  • Telephone tech support is limited to 9AM-11PM GMT
  • Number of hosting packages may be confusing to newer webmasters

 

 

TSOHost Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Lite cPanel Hosting 512 MB 10.24 GB cPanel Unlimited $1.82 3.4 Details
Standard cPanel Hosting 2.5 GB 20.5 GB cPanel Unlimited $4.38 4.1 Details
Professional cPanel Hosting 10 GB 153.6 GB cPanel Unlimited $7.30 2.9 Details
Ultimate cPanel Hosting 100 GB 1 TB cPanel Unlimited $29.26 2.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Regular - Linux 20 GB 1 core 768 MB $58.54 9.6 Details
Large 40 GB 2 cores 1.5 GB $102.45 5.2 Details
Super Size 80 GB 4 cores 3 GB $146.37 3.7 Details
Super Size + 120 GB 6 cores 5 GB $234.19 3.7 Details
Powerhouse 160 GB 8 cores 8 GB $307.38 3.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Linux DS1 600 GB 1 core 16 GB $437.38 3.7 Details
Linux DS1+ 960 GB 1 core 32 GB $583.76 3.7 Details
Linux DS2 2.3 TB 2 cores 64 GB $876.82 3.7 Details
Windows DS1 600 GB 1 core 16 GB $437.38 3.7 Details
Windows DS1+ 960 GB 1 core 32 GB $583.76 3.7 Details
Windows DS2 2.3 TB 2 cores 64 GB $876.82 3.6 Details
Linux DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.7 Details
Windows DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.7 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Lite 512 MB - 0 B 10.24 GB $1.82 2.0 Details
Standard 2.5 GB - 0 B 20.5 GB $4.38 4.1 Details
Professional 10 GB - 0 B 153.6 GB $7.30 2.0 Details
Ultimate 100 GB - 0 B 1 TB $29.26 4.0 Details

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