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1.8
POOR
  • User Friendly
    1.8
  • Support
    1.5
  • Features
    1.9
  • Reliability
    1.7
  • Pricing
    2.2
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TSOHost Reviews and Expert Opinion

Pricing Range

Shared Hosting $1.82 - $29.26
VPS $58.54 - $307.38
Dedicated Server $437.38 - $1,315.96
Cloud Hosting $1.82 - $29.26

Data Centers

David Willis

Pinned Review

David Willis,
5.0
I'm going to quick with my comment. All these negative reviews about TSO Host make no sense, whatsoever. Either they are bot related or the people using the (TSO Host) service are two sandwiches short...Read More of a picnic. Either way, something seems amiss.

I have used TSO Host for many years. Their customer service is amazingly friendly, informative and helpful. Problems/questions are answered and rectified very quickly.

I have no idea what these 'reviewers' are reviewing. I cannot agree with any of them!

Regards

David
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Reviews

Chris Nicholls
Chris Nicholls from United Kingdom,

Dreadful service

1.0
I was with Vidahost before TSO host took over and they have completely destroyed it. Ever since TSO host have taken over I have weekly issues with service. The web chat never works so trying to get help via live chat is useless, t...Read Morehe phones are always busy! ( I wonder why ) We host 4 websites with them and are now moving else wear.

Poor show TSO host I dont think you'll be round much longer if you cant sort your issues out.
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Mark Wiltshire
Mark Wiltshire from United Kingdom,

Getting worse by the day

1.0
I have been a customer for over 5 years, but ever since paragon took over, their business practice and level of service has been getting lower every day.
Their servers had regular 'down time' with little or no updates on the stat...Read Moreus page.
Their wordpress hosting is SHOCKINGLY slow, and their customer support which was once excellent, is now frankly a waste of time, with scripted questions taking WAY too long to resolve simple queries
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אילת
אילת ,
מסימה איתך, לא מפרסמת חוו"ד נפרדת כיוון שלא מוכנה לאשר איסוף נתונים עליי, והתנאי הזה הוא הכרחי.
קשה מאוד להשיג שירות לקוחות בחברה. כשמקבלים - השירות גרוע מאוד ולא יעיל. באחרונה הם לא מגיבים בכלל לפניות באימייל.
בדף הפייסבוק של...Read More החברה הסירו את קטגוריית הביקורת כיוון שהייתה עמוסה בביקורות שליליות לגבי השירות.
צר לי, אבל עקב כך ממליצה להתרחק מהחברה הזאת ומשירותיה.
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אילת
אילת ,
שעות ארוכות נשרפו לי היום בניסיונות לתקשורת עם שירות לקוחות בחברה. חבל, שאינני יכולה להעלות ביקורת מסודרת. כל הפרטים כאן לא רלוונטיים, הם חסמו כל דרך ליצור איתם קשר דרך מייל. הפסיקו לתפקד בפייסבוק בגלל הביקורות נגדם. אין אפשרות זמ...Read Moreינה לקשר דרך האתר שלהם, אלא דרך הזמנת "כרטיס". הבעיה היא, שהכרטיס לא מקבל את פרטי הכניסה לאתר וכך הם מצליחים למנוע ממך להגיע לקבל תמיכה.
זאת ועוד, מחירי האחסון שמופיעים באתר - הם לא אלו שמופיעים בחשבונית שהם דורשים ממך לשם. כך יצא, שנכון לעכשיו נאלצתי לשלם סכום גבוהה יותר מהמוצהר אצלם.
זה לא נגמר: אחרי כעשר שעות ענה לי מישהו, בלי להזדהות, להודעה ששלחתי לדף הפייסבוק הנטוש. הוא אישר בכתב שאינם עונים יותר לאימיילים, רק "כרטיסים" באתר. כמו כן, הם לא מוכנים לקבל ביקורות מלקוחות, הם רואים זאת כ"אביוז".
אני מקווה, שתתקן את הפרטים ליצירת קשר. בטוחה שמי שסקר כאן (באנגלית) את החברה הזאת, היה משנה כיום את דעתו.
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אילת
אילת,
בהמשך לתגובה קודמת שלי: כעת גיליתי שהשירות הרע עוד הורע. אין דרך זמינה לשלוח הודעות אפילו באתר עצמו. נכנסתי לאתר כדי לשלם אחסון לשנה נוספת, ואז גיליתי כי החיוב שנדרש ממני לשלם איננו תואם את המחיר המפורסם באתר: הוא גבוה יותר! הסבר ...Read Moreלכך? אין. עם מי לדבר ולברר? אין!
אז שוב: ממליצה להתרחק מהחברה הזאת ולא להשתמש בשירותיה.
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Local Publishing Ltd
Local Publishing Ltd from United Kingdom,

37 site down for almost three days and no end in sight.

1.0
Reseller hosting should be supported with urgency and consideration. We however have none.

Our site have been down for almost three days and there is now fix in sight.

When we finally get any kind of response from them - 12 ...Read Morehours later it does not help.

I don't care what the problem is with equipment, I pay for hosting of my domains and a 99.9% uptime promise. Get it fixed and start to show you care.
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Tony Bateman
Tony Bateman from Finland,

dreadful service

1.0
These guys don't know their arse from their elbow. If you have a website that provides an income and you want it reflect well on your business, don't have it hosted with TSO. Today we lost about €6000 in sales because of them. I a...Read Morem furious with them. Now I have to find a new dedicated server, but it simply can't be any worse than TSO host, I have been with them nearly 3 years and it simply isn't getting any better, the service is deteriorating. The uptime is ok, but whenever you ask support to do something, they break more stuff than they fix. Really amateurish.Less
Matthew Cameron
Matthew Cameron from United Kingdom,

DO NOT EVER USE

1.0
An extra week of free hosting is absolutely useless when the hosting does not work...
Reviews below this one show the same issues, going back months.

I used to tell everybody about TSO host - I thought they were exceptional bu...Read Moret something has changed recently.

The last few weeks (according to them months) they have been having major issues with their cloud - to the point that they no longer offer it to new customers. They have also said in various conversations that they do not know when the problem will be fixed properly.

My website is having daily server errors, when it does finally load the speed is dreadful and making any changes to my WordPress website just ends in more crashes. The entire process of updating an unresponsive website and navigating their live chat has wasted days of my time.

The only solution TSO could offer me is paying extra money for their Cpanel service, they'd look at refunding the remainder of my current package all while they offered me a £0.73 rebate on the weeks of disruption.

As they have specifically said that they cannot guarantee uptime on my website and I am an online retailer, I have decided to move to another hosting company.

They are refusing to give any refund more than that £0.73 on a service I paid for and have yet to receive - even though I have months left on my package.

Service paid for, service was not received - some sort of refund is expected. I will be pursuing this further.

Do not use for any reason - even if they fix this issue, their customer service in relation to issues is somewhat laughable.
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Ted Poole
Ted Poole from Australia,

TSO AVOID at ALL Costs - Was the best, now the worst hosting company.

1.0
Back in the day a few years ago TSO & Vidahsost were the benchmark of great hosting companies. Sadly these days they are just hapless. As they now have new owners, lets just call them a mega sized company that buys up hosting ...Read Morecompanies and runs them very poorly. The shared hosting is oversold (too many sites on one server) so your websites will be either dead slow or even time-out at times when loading at peak server loads. The support staff were in the past based in the UK and extremely good at their job, but now support are based in some European country like Romania or Ukraine, they even acknowledge this problem about slow hosting but no one does anything about it. Much better hosts about, don't think you will be getting UK quality hosting with TSO as you will NOT.Less
Bill Lauber
Bill Lauber from United Kingdom,

TSOHost bought out Daily co.uk

1.0
was many years with Daily without ever needed to call anyone just registered domains and managed the DNS.. TSOHost comes along and buys them out and in the 3 months they've made billing errors and renewal errors as well as any DNS...Read More changes, even after TTL does not show.. moving all my domains to GoDaddy :-(Less
Ashley Stevens
Ashley Stevens,
Please do not move to GoDaddy as they acquired Paragon, who own TSO. If you want an excellent supplier of hosting, try Stablepoint, the 2 guys who set it up, including Sal, were the guys who originally set up TSO and ran it when it was amazing.
Ashley Stevens
Ashley Stevens,
Please do not move to GoDaddy as they acquired Paragon, who own TSO. If you want an excellent supplier of hosting, try Stablepoint, the 2 guys who set it up, including Sal, were the guys who originally set up TSO and ran it when it was amazing.
Mark Williams
Mark Williams from United Kingdom,

AVOID TSOHOST!

1.0
Never ever use this company to host your website. You will regret it, I promise.

Their reliability is dreadful. Their support is awful. Website performance is sluggish. Security is lacking (my website has been hacked several ti...Read Moremes).

My latest issue - in a long line of issues - is my website being down for a full four days (and still remains down) due to them upgrading their server OS. If it hadn't been for me raising the issue of my website being unreachable it wouldn't even be in their support queue for receiving a fix.

If you want a reliable hosting platform then go elsewhere.
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Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Well established UK hosting company

TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too.  Established in 2003, they have plenty of experience and have been able to keep up with the changing technologies in the web hosting industry.  They are a mid-sized hosting company, with about 150,000 sites on their servers.

They have a wide range of hosting packages to choose from including shared, VPS, dedicated and a custom cloud hosting service they call ‘complex hosting.’  Each of these options will allow you to choose the right set of features for your specific site needs.

They don’t offer any unlimited plans, but the resources at each price point are going to be more than enough for most typical websites.

8.8

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    8

  • Features
    9

  • Reliability
    10

  • Pricing
    8

Uptime & Reliability

Nice uptime guarantees with generous refunds for failing to meet SLAs

Most of the plans on this host provide a 99.9% uptime guarantee, and if they miss this target you will get a free week of service.  When you go up to dedicated server plans or other high end plan options, the guarantee goes up to 99.95%.

They also offer a four hour hardware replacement guarantee for their higher end hosting packages (specifically the dedicated servers and complex hosting options).  This is especially important for the dedicated servers where hardware failures can cause downtime.

All the servers are housed in a modern data center with physical security, redundant power options and many other great features.

Features

Nice features at every price point

They have a lot of different hosting packages to choose from, which can get a bit overwhelming for those who aren’t sure what they need.  That being said, however, they do have something for everyone.  Their four shared hosting packages allow you to choose between Linux or Windows (except the lowest package, which is Linux only).

They do have a reseller option, but unlike most other hosts, it isn’t its own package.  Instead it is just an option that can be added on to the cloud hosting plan (for an extra fee).  This will allow you to perform all the typically reselling options.  This is still not an unlimited plan, however, so you’ll need to keep an eye on the resources used by any customers.

Finally, they have a ‘complex hosting’ package that allows you to create a private cloud hosting solution that is set up specifically for your needs.  This is a nice option for those who are using their site for things like eCommerce or other very specific things.

Support

Limited phone support but fast responses 24/7

The phone support is only available 9AM-11PM GMT, which can be a concern for people who like to be able to call in with issues.  They do have a nice ticketing system that is monitored 24/7 and typically provide a very fast response time.  Their tech support teams have backup hardware for all their equipment so they can fix any of these issues right away.

Pricing

Average prices at every hosting package

There is really not much to say about their pricing other than you will be getting what you pay for (and maybe a little more).  They start out with a low cost entry level option and it moves up incrementally from there all the way to their dedicated or complex hosting packages.  There aren’t really any great deals, but you also aren’t going to feel like you’re over paying.

Summary

Excellent hosting for any UK website

Overall there is not too much bad that can be said of this hosting company.  They have nice, reliable services that will allow you to get up and running quickly and then keep your site up long into the future.  They also have great features for all types of websites.

Pros:

  • Great uptime guarantees
  • Wide range of great hosting packages
  • Support teams are located in the UK

Cons:

  • Telephone tech support is limited to 9AM-11PM GMT
  • Number of hosting packages may be confusing to newer webmasters

 

 

TSOHost Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Lite cPanel Hosting 512 MB 10.24 GB cPanel Unlimited $1.82 3.1 Details
Standard cPanel Hosting 2.5 GB 20.5 GB cPanel Unlimited $4.38 4.0 Details
Professional cPanel Hosting 10 GB 153.6 GB cPanel Unlimited $7.30 2.6 Details
Ultimate cPanel Hosting 100 GB 1 TB cPanel Unlimited $29.26 2.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Regular - Linux 20 GB 1 core 768 MB $58.54 9.6 Details
Large 40 GB 2 cores 1.5 GB $102.45 5.2 Details
Super Size 80 GB 4 cores 3 GB $146.37 3.6 Details
Super Size + 120 GB 6 cores 5 GB $234.19 3.6 Details
Powerhouse 160 GB 8 cores 8 GB $307.38 3.6 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Linux DS1 600 GB 1 core 16 GB $437.38 2.0 Details
Linux DS1+ 960 GB 1 core 32 GB $583.76 3.6 Details
Linux DS2 2.3 TB 2 cores 64 GB $876.82 3.6 Details
Windows DS1 600 GB 1 core 16 GB $437.38 3.6 Details
Windows DS1+ 960 GB 1 core 32 GB $583.76 3.6 Details
Windows DS2 2.3 TB 2 cores 64 GB $876.82 3.6 Details
Linux DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.6 Details
Windows DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.6 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Lite 512 MB - 0 B 10.24 GB $1.82 2.0 Details
Standard 2.5 GB - 0 B 20.5 GB $4.38 4.1 Details
Professional 10 GB - 0 B 153.6 GB $7.30 2.0 Details
Ultimate 100 GB - 0 B 1 TB $29.26 4.0 Details

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