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1.9
POOR
  • User Friendly
    1.9
  • Support
    1.6
  • Features
    2.0
  • Reliability
    1.7
  • Pricing
    2.3
Write Review
Visit TSOHost

TSOHost Reviews and Expert Opinion

Pricing Range

Shared Hosting $1.82 - $29.26
VPS $58.54 - $307.38
Dedicated Server $437.38 - $1,315.96
Cloud Hosting $1.82 - $29.26

Data Centers

Tracy Lots

Pinned Review

Tracy Lots,
4.8
I ran into an issue with TSO once and it was on a weekend. My site was still up, but I needed help with restoring a file. Unfortunately, they don't have an after hours phone number to call for tech ...Read Moresupport. I ended up using their ticketing system and it worked out, but I would much prefer a phone number.
Other than that I am thrilled with their hosting. I have only ever used one other hosting company, but this one is better. I'd say this is the ideal hosting option for those in the UK.
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Reviews

Zack Pierson
Zack Pierson from United States,

No complaints from me

5.0
I love TSOHost because everything just works. I don't have to hassle with settings or open support tickets or anything. My site is always up and running and I don't have to worry about it. As far as I am concerned, this is the best hosting company in the UK.
Gregory Reed
Gregory Reed from United Kingdom,

Support has been excellent & service faultless

5.0
Perhaps I have a small/simple requirement & not vulnerable to the problems others are reporting but felt I should mention my very good experience.
I have a few domains & run my own www using wordpress. Been with TSOHost f...Read Moreor many years. Never any down time, I have asked a few questions over time & ticket response is usually within hours certainly 24hrs & once they start replying other replies on same ticket is within minutes. Just upgraded one site to httpS (from http) involved server change also, all within 24 hours (they say up to 3 days) however www was not working quite right after, a few small odd behaviour issues. In my haste to fix I accidentally updated a theme (which is not always a good idea) it massively messed up my www. Wordpress backups would not restore (not sure if due to new server or https). trying to restore a few times completely wiped out the whole www, no pages or anything. Chat & ticket support instant & many, many replies. They got the site working again but still in messed up theme. Only 1 cPanel auto backup as now new server. I could not get cPanel backup vault to restore (perhaps me). They did it within minutes & was working perfectly & back to normal. Long story I know but to explain the time they spent on my one problem was amazing & my subscription is tiny compared to many I guess.Less
Mikey Powell
Mikey Powell from United Kingdom,

Great support

5.0
I've been a customer of TSO for about 4 years now. They've been excellent throughout and their hosting support is the best I've known so it's sad to know people are having problems with them, but I would recommend them to anyone looking for decent hosting and great support for their website.
David Willis
David Willis from United Kingdom,

Flummoxed with the negative reviews of TSO Host.

5.0
I'm going to quick with my comment. All these negative reviews about TSO Host make no sense, whatsoever. Either they are bot related or the people using the (TSO Host) service are two sandwiches short of a picnic. Either way, some...Read Morething seems amiss.

I have used TSO Host for many years. Their customer service is amazingly friendly, informative and helpful. Problems/questions are answered and rectified very quickly.

I have no idea what these 'reviewers' are reviewing. I cannot agree with any of them!

Regards

David
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Fred
Fred,
What a twit. I'm a sandwich short of a picnic; interesting. I'm also a devops engineer with 35+ years IT experience; as a programmer, network engineer, SA, architect (of sorts), and I think that TSO are useless. The live supp...Read Moreort is ridiculous - an interesting use of the word "live", and rather unsupportive.Less
Tracy Lots
Tracy Lots from United States,

Great hosting with very few issues

4.8
I ran into an issue with TSO once and it was on a weekend. My site was still up, but I needed help with restoring a file. Unfortunately, they don't have an after hours phone number to call for tech support. I ended up using the...Read Moreir ticketing system and it worked out, but I would much prefer a phone number.
Other than that I am thrilled with their hosting. I have only ever used one other hosting company, but this one is better. I'd say this is the ideal hosting option for those in the UK.
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Lee Mac
Lee Mac from United Kingdom,

TSOHOST Reviews

4.8
The support is the best. Really polite, helpful and patient. If you are in the UK and want to find a hosting company you can call no matter what your issue. I recommend TSO HOST. :) I have 20 years website building experience.
Ted Poole
Ted Poole,
Seriously you must work for them? The support (is basically none) and is based in Bulgaria - the support with TSO is just horrible, just excuse after excuse. Cutting to the chase i do use them anymore - good luck if you think it's...Read More worth a try as they are part of Host Europe Group (HEG) which is owned by GoDaddy.Less
Scott
Scott,
No doubt you are on the payroll mate.
Strange coincidence how huge periods of downtime and server issues coincided with their livechat facility being unavailable.

The reviews on here speak for themselves and such poor service will be punished with a drop in sales.
Scott
Scott,
No doubt you are on the payroll mate.
Strange coincidence how huge periods of downtime and server issues coincided with their livechat facility being unavailable.

The reviews on here speak for themselves and such poor service will be punished with a drop in sales.
K. Scott
K. Scott from United Kingdom,

Worn Out

3.6
Spent over 2.5 hours today on a simple verification for my domain trying to set up Microsoft 365. Spoke to 4 different advisers, all advised seperate actions and blamed servers, pointing to wrong servers, C Panel incorrect configu...Read Moreration. Now I have to wait for 24 hours while my servers are 'repropogating'. The guys are super friendly - but something is amiss in TSO Hosting... I gave up with one of the advisers because even I knew he had no clue what he was doing.Less
Al ex
Al ex from United Kingdom,

No longer worth it

3.0
Great customer service, they will always try and help you out but with a set of cloud servers so bad you will become best friends with their support department.

I have done everything i can possibly do to speed up my websites b...Read Moreut the main problem sits with the server - pages have been known to take up to 20seconds to load!!

Yea, i run a couple of online stores - Not good. Money has definitely been lost.

But as i shop around for a new provider it seems that everyone is just as crap - i don't have the money and nor do i see the point in a dedicated server right now.

If you only have a blog then maybe these guys, but if you are relying on your site for income.... go elsewhere.
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Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Well established UK hosting company

TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too.  Established in 2003, they have plenty of experience and have been able to keep up with the changing technologies in the web hosting industry.  They are a mid-sized hosting company, with about 150,000 sites on their servers.

They have a wide range of hosting packages to choose from including shared, VPS, dedicated and a custom cloud hosting service they call ‘complex hosting.’  Each of these options will allow you to choose the right set of features for your specific site needs.

They don’t offer any unlimited plans, but the resources at each price point are going to be more than enough for most typical websites.

Read More
8.8
SUPERB!
Rated by Michael Levanduski
  • User Friendly
    9
  • Support
    8
  • Features
    9
  • Reliability
    10
  • Pricing
    8

Uptime & Reliability

Nice uptime guarantees with generous refunds for failing to meet SLAs

Most of the plans on this host provide a 99.9% uptime guarantee, and if they miss this target you will get a free week of service.  When you go up to dedicated server plans or other high end plan options, the guarantee goes up to 99.95%.

They also offer a four hour hardware replacement guarantee for their higher end hosting packages (specifically the dedicated servers and complex hosting options).  This is especially important for the dedicated servers where hardware failures can cause downtime.

All the servers are housed in a modern data center with physical security, redundant power options and many other great features.

Features

Nice features at every price point

They have a lot of different hosting packages to choose from, which can get a bit overwhelming for those who aren’t sure what they need.  That being said, however, they do have something for everyone.  Their four shared hosting packages allow you to choose between Linux or Windows (except the lowest package, which is Linux only).

They do have a reseller option, but unlike most other hosts, it isn’t its own package.  Instead it is just an option that can be added on to the cloud hosting plan (for an extra fee).  This will allow you to perform all the typically reselling options.  This is still not an unlimited plan, however, so you’ll need to keep an eye on the resources used by any customers.

Finally, they have a ‘complex hosting’ package that allows you to create a private cloud hosting solution that is set up specifically for your needs.  This is a nice option for those who are using their site for things like eCommerce or other very specific things.

Support

Limited phone support but fast responses 24/7

The phone support is only available 9AM-11PM GMT, which can be a concern for people who like to be able to call in with issues.  They do have a nice ticketing system that is monitored 24/7 and typically provide a very fast response time.  Their tech support teams have backup hardware for all their equipment so they can fix any of these issues right away.

Pricing

Average prices at every hosting package

There is really not much to say about their pricing other than you will be getting what you pay for (and maybe a little more).  They start out with a low cost entry level option and it moves up incrementally from there all the way to their dedicated or complex hosting packages.  There aren’t really any great deals, but you also aren’t going to feel like you’re over paying.

Summary

Excellent hosting for any UK website

Overall there is not too much bad that can be said of this hosting company.  They have nice, reliable services that will allow you to get up and running quickly and then keep your site up long into the future.  They also have great features for all types of websites.

Pros:

  • Great uptime guarantees
  • Wide range of great hosting packages
  • Support teams are located in the UK

Cons:

  • Telephone tech support is limited to 9AM-11PM GMT
  • Number of hosting packages may be confusing to newer webmasters

 

 

TSOHost Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Lite cPanel Hosting 512 MB 10.24 GB cPanel Unlimited $1.82 3.4 Details
Standard cPanel Hosting 2.5 GB 20.5 GB cPanel Unlimited $4.38 4.1 Details
Professional cPanel Hosting 10 GB 153.6 GB cPanel Unlimited $7.30 2.9 Details
Ultimate cPanel Hosting 100 GB 1 TB cPanel Unlimited $29.26 2.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Regular - Linux 20 GB 1 core 768 MB $58.54 9.6 Details
Large 40 GB 2 cores 1.5 GB $102.45 5.2 Details
Super Size 80 GB 4 cores 3 GB $146.37 3.7 Details
Super Size + 120 GB 6 cores 5 GB $234.19 3.7 Details
Powerhouse 160 GB 8 cores 8 GB $307.38 3.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Linux DS1 600 GB 1 core 16 GB $437.38 3.7 Details
Linux DS1+ 960 GB 1 core 32 GB $583.76 3.7 Details
Linux DS2 2.3 TB 2 cores 64 GB $876.82 3.7 Details
Windows DS1 600 GB 1 core 16 GB $437.38 3.7 Details
Windows DS1+ 960 GB 1 core 32 GB $583.76 3.7 Details
Windows DS2 2.3 TB 2 cores 64 GB $876.82 3.6 Details
Linux DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.7 Details
Windows DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.7 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Lite 512 MB - 0 B 10.24 GB $1.82 2.0 Details
Standard 2.5 GB - 0 B 20.5 GB $4.38 4.1 Details
Professional 10 GB - 0 B 153.6 GB $7.30 2.0 Details
Ultimate 100 GB - 0 B 1 TB $29.26 4.0 Details

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