I contacted them about becoming a reseller of their services (domains and hosting) as my provider of many years was closing down (AussieHQ).
Synergy wanted $99 upfront (registration) before I could even view their pricing!!! I ...Read Moredon't believe it is a good deal to pay a fee, if that fee is not being used towards initial purchases. I would have been fine with having that fee go towards the first few domain registrations - but no - they take your fee and keep it.
They do offer a rebate if you add 100 services in the first 30 days, but let's be honest - who is going to add 100 services in the first 30 days while you're still evaluating the service / company? Seems like the wrong business process to me and a bit over the top really - poor judgement from the management? Are they really that desperate they need to charge resellers a fee upfront?
I contacted them to query the above and the response was your typical arrogant, unfriendly and basically not interested reply. No explanation, no interest to discuss further.
As a result - I've moved to another provider and Synergy/Ventra will miss out on all of my business from over 300 customers.
How can they improve?
- Listen to their resellers
- Implement a policy to allow resellers to use fees towards purchases
- don't expect users to commit 100 services in the first 30 days (unrealistic)Less
Synergy wanted $99 upfront (registration) before I could even view their pricing!!! I ...Read Moredon't believe it is a good deal to pay a fee, if that fee is not being used towards initial purchases. I would have been fine with having that fee go towards the first few domain registrations - but no - they take your fee and keep it.
They do offer a rebate if you add 100 services in the first 30 days, but let's be honest - who is going to add 100 services in the first 30 days while you're still evaluating the service / company? Seems like the wrong business process to me and a bit over the top really - poor judgement from the management? Are they really that desperate they need to charge resellers a fee upfront?
I contacted them to query the above and the response was your typical arrogant, unfriendly and basically not interested reply. No explanation, no interest to discuss further.
As a result - I've moved to another provider and Synergy/Ventra will miss out on all of my business from over 300 customers.
How can they improve?
- Listen to their resellers
- Implement a policy to allow resellers to use fees towards purchases
- don't expect users to commit 100 services in the first 30 days (unrealistic)Less
