Their system marked my order as potential fraud (happens, I'm used to most WHMCS integrations doing this), but redirected me to the payment gateway (Bitcoin) anyway. I attempted to pay, but the payment wasn't recorded.
48 hours...Read More later, the support hasn't replied. They haven't credited my payment, and haven't refunded it either. I cannot begin to imagine how their after-sales service is going to be.Less
48 hours...Read More later, the support hasn't replied. They haven't credited my payment, and haven't refunded it either. I cannot begin to imagine how their after-sales service is going to be.Less
Leonardo,
This is not a customer of snel.com and so we also want to indicate that this review is unfounded.
Hamza Yousuf,
It took you nearly 2 years to reply to a review, and then state false facts on top of that. Good going!
Here's a screenshot of the emails. Notice the date the ticket was opened, and the date your team responded:
https://imgur....Read Morecom/HNtAs9R
Perhaps you won't be so keen to lie through the teeth going forward.
Good day!Less
Here's a screenshot of the emails. Notice the date the ticket was opened, and the date your team responded:
https://imgur....Read Morecom/HNtAs9R
Perhaps you won't be so keen to lie through the teeth going forward.
Good day!Less
Leonardo,
Hi Hamza,
Ok now I understand the reason that we couldn't find you as a customer. Our system is removing all data of persons/customers data (because of GDPR) that has not any active service, that was the reason that I couldn't ...Read Morefind you as a customer in our system.
As I can see the order was marked as possible fraud and yes, we didn't receive your Bitcoin payment in the first 4 days because of a problem with the Bitcoin provider (Now we are working with a better one, CoinPayments) we were working with at that moment. After that long waiting you have requested sus to refund and we have refunded the payment to your PayPal account.
I could only find a couple of tickets about your refund request, see the screenshots below. We have paid you back as it should be.
Screenshot 1: http://prnt.sc/mnlj7g
Screenshot 2: http://prnt.sc/mnljif
Screenshot 3: http://prnt.sc/mnljt3
Have a nice day!Less
Ok now I understand the reason that we couldn't find you as a customer. Our system is removing all data of persons/customers data (because of GDPR) that has not any active service, that was the reason that I couldn't ...Read Morefind you as a customer in our system.
As I can see the order was marked as possible fraud and yes, we didn't receive your Bitcoin payment in the first 4 days because of a problem with the Bitcoin provider (Now we are working with a better one, CoinPayments) we were working with at that moment. After that long waiting you have requested sus to refund and we have refunded the payment to your PayPal account.
I could only find a couple of tickets about your refund request, see the screenshots below. We have paid you back as it should be.
Screenshot 1: http://prnt.sc/mnlj7g
Screenshot 2: http://prnt.sc/mnljif
Screenshot 3: http://prnt.sc/mnljt3
Have a nice day!Less
