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1.9
POOR
  • User Friendly
    1.8
  • Support
    1.3
  • Features
    2.1
  • Reliability
    1.7
  • Pricing
    2.3
Write Review
Visit A Small Orange

A Small Orange Reviews and Expert Opinion

Pricing Range

Shared Hosting $2.92 - $20.00
VPS $20.00 - $150.00
Dedicated Server $99.00 - $275.00

Data Centers

Ridwan Choudhury

Pinned Review

Ridwan Choudhury,
4.8
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored...Read More my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.

It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.

Another good thing about ASO is their server name and user area interface is very unique and user friendly.

Hope ASO will remain consistent with their good service. Best wishes for ASO team!
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Reviews

Maggie T
Maggie T from United States,

Run away from A Small Orange

1.0
Long term customer. Cancelled some services and then they billed me for them at renewal. When i tried to call - there is NO phone support (there used to be). Did a chat and they said that they couldn't refund me because i'm an exi...Read Moresting customer - refunds only for new customers. What - but I never ordered the services. If they checked their chat logs they could confirm. Oh, and it doesn't appear they are in Austin (or in the US) anymore. STAY AWAY from ASO. They will charge you and then not reverse or refund you the charges.Less
kimbe f
kimbe f from United States,

worst company ever

1.0
Worst Hosting Company!
-No Customer support.....No Customer Support..... NO CUSTOMER SUPPORT......!!!!
-Tech Support on Live Chat are drones without the ability to help in any way, completely useless.
-My problem was that my em...Read Moreail stopped working. Their answer was to have a Senior Tech Email me....
I repeated, I believe about 6 times, that my email was not working so emailing me would not work and each time they would tell me that a Senior Tech would get back to me via Email.
-NO PHONE SUPPORT!!!!!

So I moved my site to a new host. On the phone with the New Host they were able to resolve the issue with the email, which apparently migrated with the Cpanel BU, in about 5 minutes.

If you do cancel, which you should run to do, make sure you replace your credit card info with a gift card info, perhaps one that has a $1 on it. That way if they try to bill you they can't. There is no way to delete your Credit Card info. Also make sure to tell them to DELETE ALL Billing and Credit Card Info.

My advise is to stay as far away from this company as possible. And for anyone who has had horrible dealings with them report them to the Better Business Bureau.
These guys should not be in business.

This company doesn't even deserve a 1, their's is a total Zero for ALL services. And NEVER should be a choice in the rating.
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H. M. O.
H. M. O. from United States,

Scam Hosting Company, Stay Away

1.0
I regret the day I chose a small orange as a hosting company. Throughout my year's contract, I had frequent server outages and downtime, causing me to lose clients. I tried to cancel my plan 17 days before before it renewed (becau...Read Morese duh, a small orange's hosting is HORRIBLE), but they charged my card several days later and refused to issue a refund. They are a complete scam, do not trust them with your credit card details. To add insult to injury, their 'recourse' was issuing a "site credit" that was LESS than what they charged on my card. Seriously - they are crooks and you can find a much better hosting company. Stay away.Less
Stephany
Stephany,
I had the EXACT same experience. This company is definitely making money by scamming customers through the automatic renewals. Why is it that the company can charge my bank card weeks before the domain's expiration/renewal pay dat...Read Moree, but as a customer I am not able to cancel before the expiration/renewal date? That makes no sense at all. The representative I spoke with told me that after the payment has posted they cannot refund, but they just chose a random date to withdraw funds from my account rather than sticking with the dates on my account. Do NOT use this company.Less
Vinay Chandra
Vinay Chandra from United States,

Cancellation Reason for ASmallOrange: Worse customer service ever!

1.0
During sign up the information provided was that I could enter the EPP number of the domain I want to transfer from GoDaddy after completion of sign up process.
When I returned the site was asking for $15 fee, which I was willing...Read More to pay BUT their web interface kept saying product not in the cart to complete transaction.
The chat agent opened a ticket. I opened a ticket but no response.
For such a simple thing when they are acquiring a new customer, they have such BAD customer service... I just cannot imagine what it will be like afterwards. And they do not have any phone number to call either.
ALSO, THEY SAID 90 DAYS MONEY BACK GUARANTEE AND NOW IT SAYS THIS ACCOUNT IS NON-REFUNDABLE... WOWOWOW.
I have NEVER experienced such bad customer service from anyone for new customers in my life.
Gosh!
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Dr David Cohen
Dr David Cohen from United States,

10 days, still no response to polite ticket. They do not give

1.0
We're generally brief and polite. After several days of no Welcome email, we asked for cancellation and refund. No response. So, we'll file chargeback request with credit card, and submit reviews. We highly (and respectfully) sugg...Read Moreest avoiding ASmallOrange. Sorry, we have many hosting accounts, ASmallOrange has been purely disappointing.Less
Brian Burns
Brian Burns from United States,

Heed The Bad Reviews

1.0
Signed up with ASO in 2014 when they were indeed small. They have since been acquired by EIG and, as reviews across the Internet will confirm, they are about the worst hosting company/domain registrar you could imagine. I had majo...Read Morer issues during my first WEEK, and ended up cancelling service (both online and by phone). ASO has continued to bill me annually (since 2014), and trying to resolve the issue has been like pulling teeth; in fact, I was billed another $50.00 today (PayPal has blocked ASO from further billing of my account - but I'm still out fifty bucks for nothing).

My strong advice: read and heed the bad reviews - these guys are crooks.
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Expert Review

Craig Timmins
Craig Timmins
Hosting Expert

Overview

One Web Hosting Solution That You Can't Miss

A Small Orange is definitely one of those unheard of web hosting companies, but don’t let that steer you away from them, because they are offer simple and clear hosting packages. What you get with A Small Orange is uncluttered and crystal clear information that provides a reliable service to its users. Prices range from just under $3 per month for the shared hosting option and up to $100 for dedicated, and A Small Orange also offer a full refund policy.

Read More
8.2
Good
Rated by Craig Timmins
  • User Friendly
    10
  • Support
    6
  • Features
    9
  • Reliability
    8
  • Pricing
    8

Reliability

Transparent About Uptime but Vague About Information

What do I say about the reliability? It’s fairly transparent but vague at the same time. By this I mean that they do offer information on uptime and data centres but don’t really go out of their way to provide historical data for uptime or in-depth information on servers etc. That’s not a massive issue though as they do guarantee 99.9% uptime with a page that shows server status details. A Small Orange also monitor their servers using CCTV, redundancy power systems which come in the form of a backup battery, and this is all powered by diesel.

Features

Features That Will Blow Your Mind!

There are some really good features available over at A Small Orange, and all shared hosting plans come with daily backups, an SSD driven hosting environment, and automatic script installation. However, the real selling point for me is that they offer unlimited POP3, MySQL, Mailing Lists, Email Forwarders, Sub-domains, and FTP Accounts, which is an offer that you won’t find on many hosting websites. For extra costs you can also buy more bandwidth for your plan, a premium support option, and you can also take out dedicated IP addresses for SSL sites.

Support

Support Options Let The Down

If one area of our review lets A Small Orange down its the support that they offer. It almost seems like they have been so busy perfecting every other angle of the business that they haven’t had time to bother about customer support. All of the support is outsourced, and the support workers work remotely. This can lead to a whole host of problems and what many customers have reported is that they haven’t been able to get sufficient advice or answers to some of the more technical questions. Support is 24/7/365 but live chat isn’t available over the weekend periods. You can get in contact by email and ticket system but there is absolutely no telephone support available.

  • 24/7/365 support
  • Email
  • Community Forum
  • Ticket System
  • Live chat only on during weekdays
  • Support team scattered across the USA
  • No telephone support offered

Pricing

Prices to Suit Anyone Requirements

There are a total of 5 hosting plans which range from Shared Hosting to Hybrid and Dedicated hosting, and everything in between. The prices and requirements can meet the needs of an individual or small company up to large enterprises. For the lowest paid plan you can pick yourself up a shared hosting account which can get your business up off the ground in no time. Reseller hosting starts at $15 per month whilst Business hosting and Cloud VPS hosting, both begin at $20 per month.

User-Friendly

One of The Best Web Hosting Sites Out There

The website itself is amazingly well designed, and everything is simply laid-out and accessible from the homepage. You can either select bundles or ‘find your perfect plan’ which lists all the plans available. There is no clutter, no needless content and images, it’s simple plain and just brilliant. CPanel comes with most plans but double check this before buying as it appears to be missing on some plans. CPanel is an excellent control panel tool for beginners and experienced users and just makes life easier when managing your site and hosting. This is one of my favourite web hosting sites to be on, I would actually say it’s a pleasure to navigate around.

Summary

A Strong Contender For One of The Best Shared Hosting Platforms

A Small Orange is a really great hosting solution for small to medium sized businesses, with the option to scale up. The user-friendly feel of the site and the clear service line-up is definitely a 10/10 for me as anyone from a basic Internet user to an advanced user can jump onto the site and feel comfortable in seconds. The plans are all nicely priced and offer some feature packed tools and options that can help you take control of your website. A refund policy and a 45-day money back guarantee are just more tempting reason to take out a hosting plan, with the only one big drawback being the lack of support.

Pros

  • User-friendly site
  • Great prices for small to large companies
  • Strong Features & Tools
  • Refund and 45-Day Money Back Guarantee

 

Cons

  • No telephone number
  • Live chat not available on weekends
  • Support staff are not located near data center

A Small Orange Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Tiny 512 MB 5.12 GB cPanel Unlimited $2.92 3.6 Details
Small 5 GB 51.2 GB cPanel Unlimited $5.00 2.4 Details
Medium 15 GB 153.6 GB cPanel Unlimited $10.00 3.6 Details
Large 30 GB 512 GB cPanel Unlimited $20.00 4.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
1 30 GB 1 core 1 GB $20.00 2.8 Details
2 50 GB 2 cores 2 GB $30.00 3.7 Details
3 75 GB 2 cores 3 GB $45.00 3.7 Details
4 100 GB 4 cores 4 GB $60.00 3.7 Details
5 125 GB 4 cores 5 GB $75.00 3.7 Details
6 150 GB 6 cores 6 GB $90.00 3.7 Details
7 150 GB 8 cores 8 GB $120.00 3.7 Details
8 200 GB 8 cores 10 GB $150.00 3.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Xeon E3-1220 V2 128 GB 4 x 3.10GHz 4 GB $99.00 3.7 Details
Xeon E3-1220 V2 1 TB 4 x 3.10GHz 4 GB $99.00 3.7 Details
Xeon E3-1230 V2 256 GB 4 x 3.30GHz 8 GB $135.00 3.7 Details
Xeon E3-1230 V2 1 TB 4 x 3.30GHz 8 GB $135.00 3.7 Details
Xeon E3-1270 V2 256 GB 4 x 3.50GHz 16 GB $175.00 3.7 Details
Xeon E3-1270 V2 1 TB 4 x 3.50GHz 16 GB $175.00 3.7 Details
2x Xeon E5-2620 512 GB 8 x 2.00GHz 32 GB $275.00 3.7 Details
2x Xeon E5-2620 1 TB 8 x 2.00GHz 32 GB $275.00 3.7 Details

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