Site5 Reviews and Expert Opinion

Based on 141 user reviews in 4 languages

Customer score for Site5

  • Reliability
    3.1 / 10
  • Pricing
    3.4 / 10
  • User Friendly
    3.1 / 10
  • Support
    2.6 / 10
  • Features
    3.3 / 10

Detailed Scores / Summary

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James S
  • Reliability6
  • Pricing4
  • User Friendly2
  • Support2
  • Features6

Terrible Customer Support

Service used: Shared - hostBasic
I have been unable to reach Site5 customer support for several days now to deal with a problem that is making my site inaccessible. Both their support tickets and chat support are non-functioning and they have no telephone support. Absurdly, unbelievably bad. Stay away.
James Upton
  • Reliability6
  • Pricing2
  • User Friendly4
  • Support2
  • Features4

Bait & Switch on Basic Hosting prices

Service used: Shared - hostBasic
By the way, they don't have monthly plans, even though their website promotes monthly prices, you have to pay yearly at least. We started off with the basic hosting plan for $83.40 USD/year, the next year they jacked it up to $155...Read More
Tom Wells
United States
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features2

After 16 years and nightmares now

Service used: Shared
After 16 years with Site5 and they sold out. The support and service is poor pathetic zero.
They now lie about their fixed problems.
I moved out ASAP. Hired a Fiver independent contractor and for $50.00 am now at a class act hos...Read More
jon eichorst
United States
  • Reliability4
  • Pricing2
  • User Friendly4
  • Support2
  • Features6

Don't do it. You will be sorry.

Service used: Shared
Was with IX hosting which migrated multiple accounts over to Site5. My needs are pretty straigh forward, so it's not like there was any complexity involved. Despite this, it was bad from the get go. Communication was very poor. Th...Read More

Typical Site5 Prices

Service Monthly Price Range
Shared Hosting $4.95 - $11.95 3 plans
VPS $55.00 - $325.00 7 plans
The Services & Prices are taken from

Site5 Expert Review 2020

Written by: Idan Cohen

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
Rated by Idan Cohen

Overview - Can't Beat the Services and Location Options is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.


Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.


This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited $4.95 2.5
Unlimited Unlimited $8.95 2.6
Unlimited Unlimited $11.95 2.4

VPS Hosting Plans

Plan Name Space RAM OS Price Score
50 GB 1 GB $55.00 2.0
75 GB 1.5 GB $80.00 2.0
100 GB 2 GB $105.00 2.0
155 GB 3 GB $150.00 3.1
200 GB 4 GB $170.00 3.1
300 GB 6 GB $250.00 3.1
400 GB 8 GB $325.00 3.1
A Free Domain is included when purchasing any hosting service from Site5
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45 day satisfaction guarantee with full money back.

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