Write Review
1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.7
Write Review
Visit Site5

Site5 Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $11.95
VPS $55.00 - $325.00

Data Centers

Fernando Lins

Pinned Review

Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your si...Read Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Ryan

Great performance, excellent support, nice benefits.

5.0
As a graphic designer by nature, I abhor super technical web stuff but have learned a bit thru the years. For one: the hosting providers you hear about the most GoDaddy / Hostgator are the worst and most unreliable. You are a byte...Read More in their scope of things: servers timing out, unnecessary load hangs and more expensive to boot. I really just had to float thru different reseller hosting plans thru the years until I started to know more tech-savvy people than I’ll every be.

Some programmer friends I’ve met over time recommended Site5 as being the best semi-managed reseller hosting vendor out there. So I looked up reviews online before jumping in and once I did, I dropped the tether on my other reseller. My performance is great on my sites; the WHM and ClientExec I use daily to manage accounts and invoicing. cPanel standard, not some infuriating bastardized version being peddled by other hosting companies.

Now I move my new clients to my hosting package and they are floored with the performance, which makes me look like a wizard and compliments my credibility. The times I’ve had issues, I’ve had prompt replies and great guidance. I’d hardily recommend Site5 to anyone who wants to host a site (except competitors :), with no reservations.
Less
Dave Sereni
Dave Sereni

Site 5 is a First Class hosting provider

5.0
I've been a happy Site 5 customer since January 2011. I just can't say enough about them. They are a first class hosting provider and they have a superb support staff. If you have a problem or question just submit a ticket to thei...Read Morer support staff and you can expect a courteous and complete answer shortly after your ticket is issued. I've never had any major issues and I can sleep soundly at night knowing that my 30 clients and I can count on them.Less
Stavros Zacharias
Stavros Zacharias from Cyprus,

Site5 quality and reliability is going downhill. I do not recommend it.

1.4
Site5 used to be an excellent hoster.

Since early last September Site5's server uptime and support have been terrible. I've got the feeling that whether the servers are working or not are not of their utmost concern and that th...Read Moree customers are a nuisance they should rather ignore.

I wouldn't recommend Site5 to anyone who cares about uptime and getting good support when needed. That is, I wouldn't recommend Site5 for anyone who cares about quality.
If you don't mind whether your website and email facilities may not be working for prolonged periods, and if you don't mind of not getting reliable support when a problem arises, then Site5 may be for you. But then again, for that level of quality I believe you can find a much cheaper hoster elsewhere.

I've read similar downturns for other hosters also, who, similarly to Site5, were acquired by the EIG conglomerate.

Thankfully, I've managed to move all my customers to another, non EIG, hoster and found my peace of mind again. I will cancel my reseller account with Site5 when it expires.
Less
Ben Waters
Ben Waters from Australia,

Pathetic. Terrible. Stop. Stay Away. Do Not Use.

1.0
5 Weeks Open Ticket. No Replies. Been A Customer For Over 5 Years. 2 Hours Ticket Replies Now Over 400 Hours. Read Reviews Everywhere. No One In THeir Right Mind Would Go There Now.
Mansoor Arif
Mansoor Arif from Canada,

Site from Awesome to Host from Hell

1.0
Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then l...Read Moreast year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters.

An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don't know anything and the support queue is very long.

After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that.

To the old owner... you suck for selling it out! Please open a new hosting business and share the name
Less
geseth
geseth,
Hi Mansoor - who did you end up moving to? I'm having the same issues, support is desperately slow to respond/react, so much so that I'm thinking about leaving Site5 too. Thanks
Marko Marko
Marko Marko from Bosnia and Herzegovina,

Get the Hell out of the way of this provider!!!

1.6
We started work with this provider before approx. 3-4 yrs and at the beggining we were 100% satisfied, The support was exellent, everything was perfect. We have reseler account with about 30 websites mostly wordpress based. But su...Read Moreddenly something happened with site5 and it's not recognizable any more. Servers are notably slower, and support is just crap. I have tons of opened tickets that never been resolved. Support is crap. Don't use site5 as you hosting provider.Less

Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

4.6
POOR
Rated by Idan Cohen
  • User Friendly
    4.5
  • Support
    5
  • Features
    4.5
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7 Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6 Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.2 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0 Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0 Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0 Details
VPS5 155 GB 4 cores 3 GB $150.00 3.1 Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8 Details
VPS7 300 GB 4 cores 6 GB $250.00 3.1 Details
VPS8 400 GB 8 cores 8 GB $325.00 3.1 Details

Check Similar Hosting Companies:

Web Hosting in Compare:

Select at least 1 more company to compare
Cancel Compare