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1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.7
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Site5 Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $11.95
VPS $55.00 - $325.00

Data Centers

Fernando Lins

Pinned Review

Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your si...Read Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Administrador Dominios
Administrador Dominios from Dominican Republic,

Shameless Business

1.6
We have been using Site5.com since 1996, as a small website design business we opted for the reseller account. For 24 months we have suffered the decline of its support and its service in general.

For more than a year, our CMS ...Read Morehas been indicating that the version of PHP 7.2.26 on our servers was out of date and that it would soon be obsolete and no longer supported.

Since then we have repeatedly contacted Site5 technical support requesting they to inform the date when they would update the PHP version. His answer was always not being able to guarantee when they would.

About 4 months ago we were informed that the servers would not receive the PHP update and that we would inevitably have to switch to a higher plan with a higher price. Which we opposed and started migrating our websites, which would take us several months.

Oh surprise, last month we received, without notice, an invoice with a 20% increase, when we claimed they informed us that we had to pay the adjustment.

We took opportunity and asked again if with the increase they would update the version of PHP to what again they brazenly answered us that we should change to a higher plan.

If this is not a shameless / scoundrel company, what can you call it?
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Sherwood P
Sherwood P from Viet Nam,

STAY AWAY!!! Scammers

1.0
Beware of their money back guarantee, I paid 12 months in advanced but my business was down so I cancel after 19 days using their hosting and they said they will not refund me. They steal over $300 from me :(.
Richard S Hervieux
Richard S Hervieux from United States,

They suck. See the below tech chat........ They forgot to repoint the DNS during the IX migration

1.0
• Tech Support: Website Issues qqq.williamfgrossfh.com does not work. Been down. I have a really irate customer. I fell asleep waiting over an hour for one of you slackers to even answer a live chat.
My Support Code: 508238-20725...Read More5
So now the wait begins........
www.williamfgrossfh.com
This belongs to a funeral home They cannot post visitation times because you people cANNOT EVEN KEEP A SITE UP
I love that your 15 minute clock takes over 45 minutes......
• M
Moulya joined
• M
Hello Richard, Thank you for contacting Live Chat. My name is Moulya.
• R
and........
?????
• M
Thank you for the support code.
Let me check your domains, Could you please be on hold for 3-4 minutes while I check this for you?
• R
why not....I have been trying all day to get someone
• M
I could see that domain is still pointing to old server due to which domain DNS is not getting resolved. Let me update the whole DNS for you and once it is updated, it will take 4-6 hours for the propagation and once the propagation is done, domain will work fine, Could you please be on hold for 3-4 minutes while I do this for you?
• R
why did this happen?
Please wait for the next available agentYou will be connected to an agent within 5 minutes...

• Since your account is migrated to us, there is a server change so we need to update the DNS to us.
• R
so how do you plan to deal with the customer I am losing because your company didnt do their job?
what are you going to do about the money I am losing bacause a customer is leaving?
what are you going to do about the bad review I have now online??
• M
I can understand Richard, I am sorry for the inconvenience caused. I have updated the DNS and domains should be working fine within 4-6 hours.
• R
so answer my questions.......rhis is a business
you didnt do your job
not you but the idiots you work for
you better have someone from that cartoon of a hosting company call me and tell me how they plan to take care of this
• fortunately I copied this conversation so I can post all over the world so everyone can beware of doing anything with such an incompetent company
you didnt send anything. I am looking ar every email I have received from you......nice try
who is the CEO of that cartoon? I am just going to let our attorneys feal with you
deal
you people are morally bankrupt
• M
Richard , I can totally understand your concern and I am just a chat agent and our migration team has taken care of it and we are pleased to help you in all the way possible. I will be passing your concerns to the migration team and let the management know about this and have them updated. We are sorry for the inconvenience this might have caused to you/
Also, now that the issue has been resolved, I would suggest you to verify the website after the propagation time and everything should be back to normal.
• R
I never gave permission for IX to give you anything.....I knew how terrible site5 is....if I knew ahead of time they were giving you my important files I would have moved them. Now you have ruined a customer relationship that was 10 years old
• M
Since the sudden shutdown of the servers on the IX servers has caused this drastic change in the situation and we are trying our best to have it resolved.
I can understand how you are feeling right now and I ask sorry on behalf of the IX and migration team.
Is there anything else I could assist you with today?
• R
well you should have thought about that before you bought the business. If you werent capable of handling it you never should have taken it on. I will be expecting a call form your mismanagement team. Meanwhile I am going to tell the world about your incompetence
Please wait for the next available agentYou will be connected to an agent within 5 minutes...
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Jeremy John
Jeremy John from United States,

Worst in the industry

1.0
These guys went from great to so bad it should be illegal. Constant problems, customer service tickets take over a week to get response. They've billed me four times for the same SSL certificate and refuse to refund. I've been a s...Read Moreite5 reseller for 12 years and they used to be amazing. The second they got bought out by the crooks that currently own them it all came crashing down. Don't stay away from them - run as fast as you can screaming your head off!Less
Dany Alicaba
Dany Alicaba from Philippines,

F*** this company!

1.0
They could not handle newsblog website. Their resources is very limited, our boss got piss of because our newsblog website always get crashed due to high visit. Also on their reseller plan, you cannot open your wordpress dashboard...Read More area, you have to wait and refresh after few minutes to open the dashboard. I regret purchasing their services plan.Less
Marion Lynk

A Total disgrace

1.0
I have been a customer with Site 5 for nearly ten years. I used their backstage area to manage domains for myself and my clients ( I built a few websites for customers) as well as family members and friends who needed help organis...Read Moreing domains.
From the backstage console, I could purchase, renew, cancel, and manage all the domains easily.

In the past six months the system has changed significantly. Now, domains are set by default on "auto renew". They now bill you direct to your card weeks before the renewal is due.
As I have quite a few domains I do need to know when payment is due. So I went in to the console to change the renewals to manual. When later I tried to pay for one of these, on checkout I was sent to at "select a hosting plan" page. You cannot renew your domain manually without purchasing hosting!!! Whether you need it or not.
I contacted live chat and they eventually sent me an invoice but I will be moving all my domains.
Their new system is nothing more than a cheap grab for money because you will be a) billed in advance whether you want it or not and b)unable to manually renew or purchase a domain without buying their dodgy hosting plans.

Really a disgraceful and sleazy way to treat customers.
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Nick Smith
Nick Smith from Australia,

Site5 are absolutely USELESS

1.0
Have several websites hosted with these guys and can verify their service is absolute shit.

Just finished dealing with their support after an issue their end led to 5 of my sites being down for 48 hours! I must have went throug...Read Moreh about 7 of them to get one guy who could fix the DNS cluster issue.

They used to be excellent until they got bought out, but now I will be moving to another company as soon as I can.

Side note - their interface is crap too.
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Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Read More
4.4
POOR
Rated by Idan Cohen
  • User Friendly
    4
  • Support
    5
  • Features
    4
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7 Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6 Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.3 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0 Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0 Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0 Details
VPS5 155 GB 4 cores 3 GB $150.00 3.1 Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8 Details
VPS7 300 GB 4 cores 6 GB $250.00 3.1 Details
VPS8 400 GB 8 cores 8 GB $325.00 3.1 Details

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