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1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.7
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Site5 Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $11.95
VPS $55.00 - $325.00

Data Centers

Fernando Lins

Pinned Review

Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your si...Read Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Agustin P
Agustin P from Brazil,

I loved Site5, now I hate site5

1.4
I have been a customer of site5 since 2013

It was the best one out there, no doubts about that, last year it became a disaster.

I run into uptime issues, DNS issues, and more. I keep them until last week.

Last month my si...Read Moretes were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it.

I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could't even respond which one it was.

I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with "your site is down", wtf? 99.9% uptome right?

And the front line support, man, they used to respond VERY fast, and they used to be good techincal people, now they take forever to respond, they don't seem to know what a domain is, they couldn't fix a DNS record if they life depended on it.

So basically, I hired a2hosting, it's too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I'm not running into problems with woocommerce and other scripts as I used to.

Bottom line: Don't hire Site5
Less
Stavros Zacharias
Stavros Zacharias,
Similar story here.

In June 2015 the company was sold to EIG and that worried me. My fears materialized in Aug 2016 when all the Site5 support staff was fired. With the first glitch in Sep 2016, I moved all my sites to a2hostin...Read Moreg (my second hoster). I've been using it for over a year (Reseller, VPS, and shared windows) and so far I am very satisfied. Customer support is very much what Site5 customer support used to be.

My advices to anyone:
1) Always register and manage yourself your domains at a reliable Domain Registrar. Do not register domains through your hoster.
2) If you can afford, or if your are a reseller, maintain accounts at two different and independent hosters. If one of them goes sour you may immediately move everything to your other hoster.
3) Keep being informed of developments at your hoster(s).
4) Always keep backups of your websites independently of your hoster.
5) Avoid all EIG hosting companies (there are lists at wikipedia, https://www.linux-depot.com/non-endurance-international-group-eig-hosting/, and http://researchasahobby.com/full-list-eig-hosting-companies-brands/).
6) Be wary of reviews which place EIG companies in their top ten list or grade them highly. They may either be ignorant or be funded by EIG.
Less
Stavros Zacharias
Stavros Zacharias from Cyprus,

Site5 quality and reliability is going downhill. I do not recommend it.

1.4
Site5 used to be an excellent hoster.

Since early last September Site5's server uptime and support have been terrible. I've got the feeling that whether the servers are working or not are not of their utmost concern and that th...Read Moree customers are a nuisance they should rather ignore.

I wouldn't recommend Site5 to anyone who cares about uptime and getting good support when needed. That is, I wouldn't recommend Site5 for anyone who cares about quality.
If you don't mind whether your website and email facilities may not be working for prolonged periods, and if you don't mind of not getting reliable support when a problem arises, then Site5 may be for you. But then again, for that level of quality I believe you can find a much cheaper hoster elsewhere.

I've read similar downturns for other hosters also, who, similarly to Site5, were acquired by the EIG conglomerate.

Thankfully, I've managed to move all my customers to another, non EIG, hoster and found my peace of mind again. I will cancel my reseller account with Site5 when it expires.
Less
Fernando Lins

Site5 takes care of my sites and domains so I don't have to

4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your site • Perfect uptime • Comprehe...Read Morensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Read More
4.4
POOR
Rated by Idan Cohen
  • User Friendly
    4
  • Support
    5
  • Features
    4
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7 Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6 Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.2 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0 Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0 Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0 Details
VPS5 155 GB 4 cores 3 GB $150.00 3.1 Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8 Details
VPS7 300 GB 4 cores 6 GB $250.00 3.1 Details
VPS8 400 GB 8 cores 8 GB $325.00 3.1 Details

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