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1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.8
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Fernando Lins

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Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your si...Read Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Lynn Bell
Lynn Bell from United States,

Site 5 - Scammers

1.0
They charge for services I did not receive. I contacted my credit card company and they removed the charges. Then Site 5 sends me a bill for the service again and adds a $25 fee for the credit card company dispute. In the meantime...Read More, I am current on the correct billing ($141/month). They suspend my account, lock me out of the VPS, all hosting in all my cpanel accounts go down. I finally agreed to pay every thing they wanted - feels like ransom - and they don't provide a way to make an online payment. Keep telling me to login - but they locked me out. No phone number to call, only a chat screen. These people are really, really, really bad.Less
Tom Williams
Tom Williams from United States,

Non-existent support! STAY AWAY!!!

2.6
I've been maintaining sites hosted with site5 for *years*. At first, their service and support were great. I started out maintaining a dental website and later helped a friend host two of her photography websites at Site5.

Over...Read More time, it took longer and longer for support tickets to get addressed. Since Sept. 2018, I haven't been able to contact technical support at all. They no longer offer phone support and no one responds to chat requests. I tried contacting them via email and was told to use the online chat system, which doesn't work.

From a pure hosting perspective, their service has been good. It's been stable and the server performance has been reasonable. However, if either of the sites we host with them now go down, I wouldn't have a way to contact support.

Lastly, the hosting cost now appears expensive, considering I can't contact technical support anymore. I'm in the process now of finding new website hosting.
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AJ Saveriano
AJ Saveriano from United States,
Moved from IX Web Hosting

Site5 is a sad, poorly operated company indeed

1.4
Forced to transfer to Sit5 from IX Web Hosting. Was NEVER notified. Had to discover what the heck was going on by myself. Migration was a nightmare. MANY websites were broken and FormMail didn't work at all. Seems that for FormMai...Read Morel to fucntion on their servers changes needed to be made in the configuration. Fine. However, don't you think THEY ought to make those changes or at the very least notify me that changes are needed? Many of my HTML pages call up PHP code. This has always word flawlessly for years on IX Web Hosting, and other Web Hosting companies. But not on Site5. But the real kicker is that Site5 Tech couldn't figure out why if wouldn't work and they NEVER DID!
I had to RE-CODE all my dozens of pages to eliminate the original code and replace it with standard HTML, which was not the original code's intention.
Sit5 Live Chat was pretty straight forward when I was first migrated to their operation (about May of 2018). Now when I try to start an online chat I am asked for my billing password (never had one from Site5 since I was a migration). And I can see further down on the online form that it wants to ask me what Hosting package I want to buy? What the hell? I just want to talk to someone. Now I am hearing that all phone support is being eliminated in the near future and only online Chat will be available. Well, they better get their act together quickly sine this new online chat doesn't seem to be a nice, simple straight froward option.
Trying to submit a Trouble Ticket just dumps me back to the "chat" feature, again asking for all kinds of stuff unrelated to the topic I need help with.
So I called phone support and was told that in the near future phone support will be the only method to reach Site5, confirming what I already knew.I was then told that all agents were helping other clients and that they would be with me shortly. Well, after a one (1) hour wait, I decided to play a game. I put my on speaker
and waited, while go about running my business. I wanted to see how long it would actually take before an agent came online. In the meantime I was "entertained" by endless and excessively loud "music". The results of test? After 3 hours and 45 minutes I gave up and hung up my phone.
3 hours and 45 minutes and no one came on the line. Only an occssional "..we'll be with you shortly". . AMAZING!!
Is this company trying to go out of business? Are these people serious?
I also think their Hosting price are too high, their Domain registration costs are too high and their service level is essentially zero. I am seriously think of switching to another Hosting service but I am frighted by the work I'll likely have to do. I seem to pay Site5 all the money but I am doing all the work .A Disaster company indeed.
Stay away.
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Jake
Jake,
I am having the same problems as you
Alejandro Luciano
Alejandro Luciano,
My experience is worse, yesterday they took down IXwebhosting servers and with them went my DNS and as result my email is down, tech support takes forever to answer and you have to fill the stupid billing account information page...Read More to reach a chat with someone who has no idea what is happening, After reaching them about 7pm yesterday and their indication that they solved the problem around midnight it is 11 hours later and still no DNS. Since the migration from IXWebhosting to SIte5 in May we have been down do to DNS problems three times, the last one yesterday. As of 10:45am today August 29 we have been down for 24 hours. Their only answer is the 'We are Sorry you are having problems" and "We are giving priority to your situation" but 11 hours what they call priority moves at the speed of molasses on a winter day.Less
Tom
Tom,
really bad! Our site is down today. They don't have a support phone line always chat only and it is not even working. I have moved my account to another company planning to do the same for this site also.
Mathieu D.
Mathieu D. from Canada,

Disappointing service

2.4
I pay since years and one of my account is temporary deactivated my account because a folder becomes too large because it is a backup of a site that we also have with them.
Their e-mails arrive in the spam box so you don't see th...Read Moreeir warning and they don't call you.
Pay a little bit more with another hosting company and you'll get more professionalism.
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Tom Elswick
Tom Elswick from United States,

I found a server in a box of Cracker Jacks! That must mean I'm computer engineer!

1.0
I had A LOT of problems with site 5 from day one, but here's what got me suspended. They started doing strange things with my billing. One month it would autopay, the next it wouldn't, then it would autopay for two months, then no...Read Moret autopay. Then the server kept dumping emails, and their security was atrocious and they crossed my account with someone else's and I was getting their emails and some of their data, and the other Web site owner was seeing my stuff. After speaking with the other Website owner, we were both frustrated and I called after a series of calls to deal with all that was going on.

Lucky for me, I got the absolute dumbest customer service rep they could find and she kept trying to convince me that the billing, the server dumb, the cross account with an entirely different Web owner were all my fault. Enter an email the next day, claiming that my account would be suspended for an issue that I had not responded to. The owner of the other Website contacts me and tells me he got a similar email. Now, we're both losing sales and I contact site5 again and they get my site back up, but for some reason, my SSL is no longer working..... So I contact them again through chat, I get the exact same stupid customer service rep, who again proceeds to tell me that this is all my fault. Now up until now, I've been as nice as can be with them. And I finally tell her I'm tired of her trying to say everything that's happened is my fault and I ask to speak to a supervisor. She proceeds to tell me that she is helping me, I proceed to tell her she is not helping me and I need someone who knows what they're doing with customers and their accounts because I'm tired of their mistakes costing me and my business money. She tells me she'll create a ticket at a higher level and someone will contact me.

The next day, I get an email telling me they are terminating my account for being rude to a customer service rep. I email them to ask how asking for a supervisor is being rude. I finally get the supervisor to speak to me and go through all the process of explaining all that's happening and he simply cannot understand what's causing the issue, so it must be my fault. I tell him I'm in communication with the other owner and I ask him to tell me how to split our accounts on the server. He tells me that's something the company does, and I say "exactly! So why am I getting the run around here." Then I ask what the records show about my auto pay and he says I've had autopay for two-years and he says that sometimes their servers haven't processed transactions and sometimes Websites get suspended for that. I ask how that's supposed to be my fault.

That night, I get an email telling me that they have reviewed the situation and agree that my account will be suspended for "frustrating their customer service agents."

So, bottom line. If it's their fault and they're stupid to solve the issue and you demand that they behave professionally and fulfill the terms of their services, they will terminate your account. I have no idea how this place stays in business. They have no clue how to deal with customers and I'm pretty sure it's a family of idiots running it who find their servers in boxes of Cracker Jacks and assume they know what they're doing.
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Pat Williams
Pat Williams from Canada,

migrated from host excellence to site5

1.0
our site migrated from Host Excellence to Site5. We received an email in January 2018 indicating that we would be moving and further announcements would be forthcoming. We received nothing more. In the spring I checked the site it...Read More had moved and it was down. Site5 indicated it couldn't be fixed at their end and I would have to incur the cost at my end. I said it was working fine up until migration and that it was unacceptable. I contacting billing asked for a refund on the remaining time left as well as for the time period beginning with the migration. They don't do refunds. I cancelled my contract and that was it. There is no logical reason to deal with Site5; do so at your own risk. If you do the research there are numerous hosting companies who will accommodate you professionally. Site5 is bordering on being a scam.Less
Tim Anderson

EIG are dedicated IP thieves.

1.0
I did not chose Site5, they took over my IX web server hosting account with a dedicated IP I had for over ten years. They stole my dedicated IP. I have reported the identioty theft to police and many other actions are proceeding a...Read Moregainst EIG the parent company of site5 and 100 other wrecked web servers. Here is the basis of my statement of claim. I am considering three offers from Boston based law firms to take a no win no fee breach of contract action against EIG. While Site5 mucked up the migration it is EIg who stole the dedicated IPs of all IX web hosting clients. I do not want to give them any stars at all, they totally shit.

 

MY LOSSES.
1. Breach of my web hosting contract.
2. Common theft of my dedicated IP 71.18.127.215
3. Identity theft of my dedicated IP 71.18.127.215
4. Lost Facebook and media shares from over 10 years.
5. Loss of a reliable mail server.
6. Loss of a reliable FTP server.
7. Loss of all server access logs.
8. Loss of Ten years of my work with 71.18.127.215
9. Loss of Five weeks of my time dealing with many Site5 call centre staff.

Site5 acting for EIG deleted IX purchased dedicated IP addresses, this wiped out a lot of the work of many old school IP based webmasters like me with a dedicated IP. So when your dedicated IP is stolen as it will be if EIG buys your server, among other things some steps you can take are:

ACTIONS TO TAKE AGAINST Site5 and EIG for IP THEFT
1. A Better Business Bureau Complaint. They have old stars pre EIG take-over
2. A fundamental breach of civil contract case for damages from loss of a dedicated IP.
3. Make a criminal police report of identity theft.
4. A general theft report and identity theft report to local police in the state of Burlington, Massachusetts for EIG. While they may use other companies to takeover web servers, EIG have control of all the dedicated IP they pilfer.
5. Request an anti trust investigation of price fixing and monopolistic behavior.
6. Post information everywhere, inform everyone what companies IEG has and what they are doing.
7. Contact your state congress representative, make it known to the law makers.
8. First Amendment breach complaints
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cherpitel
cherpitel,
i'm having a similar prob with site5 re my dedicated IP IX sites..... infurioratingly, i paid my yearly unlimited pro a week before i got notice of the acquisition. am interested in also pursuing action, as of now, for 3 days only...Read More my old IX email settings are working, i have no FTP access, nor at the moment can even access their control panel as they have altered settings but not updated me..... a note gets responded to in half a day....etc.....Less
Dark
Dark,
Same here. I was just force migrated to site5.com from ixwebhosting.com.
My static IPs are gone.
My access to manage my accounts was gone. (took 2 1/2 days and multiple messages/chats to get my admin access back).
My access t...Read Moreo my emails was gone (had to open a ticket with ixwebhosting to find out what happened).
My FTP configurations are gone (based on my IPs).
My Default Address/catchall is gone. site5 does not support this feature...

I was informed in January some upgrade was happening and that more information was to follow. I did not receive an email till after the migration was "complete" and could not get to my email without a ticket into ixwebhosting.
EIG seems to be buying hosting companies to run them into the ground. I hear that site5 was in the distant past a good host before they were bought.
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Roland Mayer
Roland Mayer,
Site5 was a good company until EIG made the takeover. This happened end of 2016. When the problems (server down / no support etc.) started, I started to investigate in internet, too. I learned about EIG this time, and that exactly...Read More the same happens always when the buy an other hosting provider (1-3 times a year):
Step one: throw all stuff, and put their own.
Step two: Put their own customer platform in production (then nothing works anymore)
Step three: Wait till a bunch of customers left to an other (EIG-) hosting provider. Try to be nice again then

That is not illegal. There is only one big problem: you can't cancel your account. I am still a customer for them, their books and for the stock market ...
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Tim Anderson
Tim Anderson,
The better reviews for EIG owned companies are legacy reviews from before EIG owned companies took over. Reviews for over 100 web server companies are well out-of-date. Since site5 took over, stole dedicated IPs and jacked up pric...Read Morees, I get thousands of wordpress hacking attempts on wp-login a day, but my site is not even a wordpress run site, it takes many hours of htaccess banning a day, then the next day thousands of hotlinking attempts. Many hours more htaccess banning and then phishing emails from site5 EIG account. shared62.accountservergroup.com

Not my site is attacked daily by thousands of IPs more than I had with my previous server. EIG took over like a bunch of thugs, now I have phishing destructive scams from site5

Yesterday there were 7MB of attack server raw access logs. It took me six weeks of arguing with site5 to even get site logs. I think they try and deny site logs as they are hiding what blackmail they are engaged in.

EIG and site5 do not give a shit about their customers, they employ people to attack their own customers from their own server to try and blackmail people to buy sitelock! Never seen such a bent dishonest company in my long life.

Tim Anderson
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Sean
Sean,
If you start a class action, I will be happy to get in on it. Please email me at onestooge at aol dot com. Thanks
Steve Sinn
Steve Sinn from United States,

I Do Not Recommend Using Site5 Hosting, EVER!

1.6
Many websites of ours migrated to site5 from IX. 27 websites and 38 emails are down (DNS error) and costing us a huge loss in business. Incompetent and unprofessional service. May be entitled to a refund as part of a class action lawsuit. Please let us know.
Tim Anderson
Tim Anderson,
Yes Steve, include me in that legal action. I am already getting quotes from Boston legal firms on no win, no fee, but paying in advance always gets you more of the settlement and they do not have an arrogant leg to stand on. Note...Read More my post and that while Site5 mucked up the migration deliberately to sell shit we did not need, it was EIG who pilfered our dedicated IP.s They are ones to sue for IP theft which just may also be a crime of identity theft, I have reported this to Burlington police, you might like to as well. We will crush these bastards, I will alone, some mates from IX web hosting would be even better. Contact me from my contact page on my website hereticpress.comLess
William Pitzer
William Pitzer,
I went to your website, but see no contact info
William Pitzer
William Pitzer,
I'm in, contact pitzer@williampitzer.net
Leta Martin
Leta Martin,
I totally agree! IX webhosting ditched us to this god awful place, now I'm in deep shit with clients websites down. The support is horrible, RUN from this company soon as you can. I cant stand that this has happened.
cherpitel
cherpitel,
3 days with no FTP, cPanel access after migration from IX -- dumb responses from their support ....yes, i'm interested in class-action suit - contact me
cherpitel
cherpitel,
contact me at s@sun4.com
Idan Cohen

Expert Review

Idan Cohen

Overview

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Read More
4.4
POOR
Rated by Idan Cohen
  • User Friendly
    4
  • Support
    5
  • Features
    4
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7 Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6 Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.3 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0 Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0 Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0 Details
VPS5 155 GB 4 cores 3 GB $150.00 3.2 Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8 Details
VPS7 300 GB 4 cores 6 GB $250.00 3.2 Details
VPS8 400 GB 8 cores 8 GB $325.00 3.2 Details

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