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1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.7
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Site5 Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $11.95
VPS $55.00 - $325.00

Data Centers

Fernando Lins

Pinned Review

Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your si...Read Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Sherwood P
Sherwood P from Viet Nam,

STAY AWAY!!! Scammers

1.0
Beware of their money back guarantee, I paid 12 months in advanced but my business was down so I cancel after 19 days using their hosting and they said they will not refund me. They steal over $300 from me :(.
Ken Dunn - Dunway Enterprises
Ken Dunn - Dunway Enterprises from Australia,

WARNING: Don't Use Site5 for Hosting!!

1.0
Don't Use Site5 - find yourself another site to host your domains with. My sites were merged to Site5 when they purchased IX web hosting. I wish that I had seen these reviews before the migration, I would have saved myself a lot o...Read Moref time, money & grief.

The migration occurred on June 26th. At first everything "seemed" okay. 1st my email stopped working. I figure it happened during the merge. I was lucky, got it back up again. However, I found out that within a few days all my sites would fail & disapear.
I spent days over the following weeks with chats, and support tickets trying to resolve the issues. The first time they fixed file permissions for sites and fixed some email setting. However, problems continued to happen over the next week.
Access denied for user...' error password, & email not accepted. I can't get into the cPanel or email or anything else.
I explained to the support through email & online chat over many hours, I posted copies of previous chats, screen captures.. etc. They tried to fix access to the client area, by modifying the permissions – but nothing changed.
I posted details again, and again. Requesting that the matter be resolved immediately, I know I am losing emails, and my business sites has been down for many days over the last few weeks.
Most times you don't even get replies to your requests for support. What I am about to do is find another host, and for them to migrate the accounts/sites.
I still have pre-paid hosting with Site5, and will request a refund of the balance, but I don't hold out much hope for that.
WARNING: If your hosting is with or by Site5, do yourself a favor and find someone else to host with. Save yourself the headaches.
Don't became another victim of the IXwebhosting – Site5.com debacle.
I received the following – canned response on just about every chat & email reply:
"I sincerely apologize for the inconvenience this might have caused. I have viewed your account and I was unable to find which application you are using and also, If you have any further questions, please feel free to contact us. We are available 24x7".

Here's the kicker – there is 'NO' way to contact them by phone & if you try contacting them via email: ***** NOTICE: Direct Email Ticket Creation Is Not Supported *****

AUTORESPONDER REPLY: Please be aware that your email has not been received. In an effort to improve our support and offer assistance even faster going forward, we’ve recently invested in our support teams and improved the overall structure.

Oh, you will (keep getting told) that the problems will be looked at by "senior admins soon". Believe me, It never happens.
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Rhea G
Rhea G from United States,

DO NOT USE Site5

1.0
DO NOT USE Site5!!!

I was previously with IX Web Hosting who moved my webites to Site5 WITHOUT prior notice. During the migration, they transferred all of my personal information to site5 without advising me.

To make it wors...Read Moree, as a result of the data migration, all of my websites went down for a considerable amount of time. The support was horrific. I could not gain access to my IX account as they had terminated it and because Site5 had not provided me with ANY information (login or cPanel or account information) I had absolutely no way of gaining access to my websites!!

After weeks of back and forth via emails trying to restore my account, I then found out my websites were going down again...all because they had not provided me with the information to update to new name servers!! It was absolute nightmare.

I eventually ended up terminating my account with Site5 and what I asked for a refund this was their answer:

"We will not refund you because your account was with IX Web hosting and not with us."

DO NOT USE them. They are scammers and will ruin the reputation and rankings you have built for your websites!!
Less
Mike M
Mike M,
I feel your pain - my sites were down for 3 weeks.

I have a new host now with stateside support and I’m back in business. Site5 was not adequately prepared for this migration and their parent company doesn’t care
Jeremy John
Jeremy John from United States,

Worst in the industry

1.0
These guys went from great to so bad it should be illegal. Constant problems, customer service tickets take over a week to get response. They've billed me four times for the same SSL certificate and refuse to refund. I've been a s...Read Moreite5 reseller for 12 years and they used to be amazing. The second they got bought out by the crooks that currently own them it all came crashing down. Don't stay away from them - run as fast as you can screaming your head off!Less
Pat Williams
Pat Williams from Canada,

migrated from host excellence to site5

1.0
our site migrated from Host Excellence to Site5. We received an email in January 2018 indicating that we would be moving and further announcements would be forthcoming. We received nothing more. In the spring I checked the site it...Read More had moved and it was down. Site5 indicated it couldn't be fixed at their end and I would have to incur the cost at my end. I said it was working fine up until migration and that it was unacceptable. I contacting billing asked for a refund on the remaining time left as well as for the time period beginning with the migration. They don't do refunds. I cancelled my contract and that was it. There is no logical reason to deal with Site5; do so at your own risk. If you do the research there are numerous hosting companies who will accommodate you professionally. Site5 is bordering on being a scam.Less
Steve Sinn
Steve Sinn from United States,

I Do Not Recommend Using Site5 Hosting, EVER!

1.6
Many websites of ours migrated to site5 from IX. 27 websites and 38 emails are down (DNS error) and costing us a huge loss in business. Incompetent and unprofessional service. May be entitled to a refund as part of a class action lawsuit. Please let us know.
Tim Anderson
Tim Anderson,
Yes Steve, include me in that legal action. I am already getting quotes from Boston legal firms on no win, no fee, but paying in advance always gets you more of the settlement and they do not have an arrogant leg to stand on. Note...Read More my post and that while Site5 mucked up the migration deliberately to sell shit we did not need, it was EIG who pilfered our dedicated IP.s They are ones to sue for IP theft which just may also be a crime of identity theft, I have reported this to Burlington police, you might like to as well. We will crush these bastards, I will alone, some mates from IX web hosting would be even better. Contact me from my contact page on my website hereticpress.comLess
William Pitzer
William Pitzer,
I went to your website, but see no contact info
William Pitzer
William Pitzer,
I'm in, contact pitzer@williampitzer.net
Leta Martin
Leta Martin,
I totally agree! IX webhosting ditched us to this god awful place, now I'm in deep shit with clients websites down. The support is horrible, RUN from this company soon as you can. I cant stand that this has happened.
cherpitel
cherpitel,
3 days with no FTP, cPanel access after migration from IX -- dumb responses from their support ....yes, i'm interested in class-action suit - contact me
cherpitel
cherpitel,
contact me at s@sun4.com
Pam S
Pam S from United Kingdom,

Site5 is horrible

1.0
Last week my websites were moved to site5 from hostexcellence.com as site5 have bought them out. Everything stopped working since then. There customer service just keeps on raising tickets. They are so crap that they dont even kno...Read Morew how to run/fix a perl script, how to give permissions etc etc etc and i dont have access. Unfortunately I renewed hosting service with hostexcellence 3 weeks back for next 2 years and iam still in old billing cycle. Still do are not willing me to refund for next cycle(which have not even started yet.). My websites have not worked for a single day since i moved to them and i cant see them working for next few months atleast as there are errors in every step and their servers dont seem to set up to handle anything and on top of that the customer service does not know what to do about it. If anyone is trying to take legal action against them then please let me know and i will join. They are not willing to refund as well.Less
tony
tony,
same thing happened to me! I've been offline for 48 hours now. Person who helped me yesterday was clueless, apparently after speaking with support person at site5 today. Will be moving on to Godaddy or other very soon.
paul beddows
paul beddows,
I am thinkign of forefeting about $200 in prepayment and moving. When you run a business, having the websites & emails screwed up fro almost a week is costly. I need to research a better host. ixwebhosting was great, fast & efficient.. These guys knuckles drag the gorudn when they walk.
jjs
jjs,
They can NOT even handle the simple migration from IX WebHosing that went out of business then they dumped all of my domains on this site5 company!!! I have contacted this company multiple times.They currently REFUSE to contact me...Read More about the issue and shut me out of their sad excuse of an online chat which is the ONLY method to contact them. That is VIA online chat that you type into. WHAT A CHEAP company!!! Online chat only. They can NOT even answer or help you out in their pathetic chat even if you waste a lot of time waiting to get connected.

I always have my registrar separate from any WebHosing company. While it took me several days I chose a reliable company who actually answers a phone call for help. They walked me through setting up my domains on their servers step by step on the phone. All I had to do was log into my separate registrar company and change the DNS values to the new webhost providers site. Nothing to it.

HEY SITE5, you are a bunch of trash who can not even perform a simple migration from IX WebHosting. I FOUND A COMPANY WAY BETTER THAN YOU!!!!! THEY ACTUALL USE A PHONE TO HELP A NEW CLIENT OUT!!!!!!
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Paul Beddows
Paul Beddows,
I am forfeiting the time I have left and moving my domains over one at a time to hostwinds. Their support seems good.
Tim Anderson
Tim Anderson,
Try the parent company who is mucking up web servers all over the world jjs, I emailed the CEO of EIG this morning to complain about their "migration" of IXP accounts. His name is Jeff Cox. The buck stops with him.
jjs
jjs,
So sad just to bad. I all ready moved ALL 30+ DOMAINS to a different web host provider shortly after the Site5 FAILED attempt at the migration. Site5 was totally useless to me via their pathetic chat. On another note one of them i...Read Moren the chat wanted me to email them a copy of my drivers license. Sounds like another questionable act on the part of Site5. I doubt that anybody is fool enough to email a copy of their ID overseas.

HEY Site5,,, YOU LOOSE!
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Leta Martin
Leta Martin,
Same thing here, what a bunch of crap!!
Tim Anderson
Tim Anderson,
Good luck Tony, but I have heard of godaddy sites going down when just a few dozen people access them. At least they are not owner by EIG. Some alternative companies to consider for web hosting who are not likely to be the shithead thieves that IEG companies are.
Tim Anderson
Tim Anderson,
Site5 refuses to restore my website hereticpress.com with the dedicated IP. Site5 recently purchased IXPwebhosting accounts in early 2018. In the migration they made hereticpress.com a subdomain, I cannot access any server logs, ...Read Moremy service is greatly reduced, no secure email server. This is a breach of contract. 14 years I had a dedicated IP with IXP and Site5 arrogantly deleted it. You would think that Site5 might want to retain an IXP client of 14 years standing but not so. Here is evidence of my dedicated IP and hosting account paid until 2020. dedicatedIP.png Avoid Site5 and all the companies owned by conglomerate EIG (which also owns HostGator, Bluehost and many others).Less
Paul Beddows
Paul Beddows,
same thing. I am curently axing them and moving to hostwinds
Marius Zulgis
Marius Zulgis from Malta,

From average to horrendous

1.0
My site was hosted by IX Webhosting for 10 years, who then waited for renewal in March 2018 before sending my business to site5 and one of the worst customer service experiences I have ever had the misfortune of going through. Fir...Read Morest of all, my email, hosted via G Suite, stopped working. The MX Records were correctly pointed at Google for ages with IX, but this stopped as soon as site5 got involved. A couple of support chats later (And an email for site5 "support" asking me to provide Google's MX Records so they can update!) and I had already decided to move to Dreamhost. Needless to say I have cancelled my account (TWICE, as the first time didn't work) and in spite of their boast of a 45-day money-back guarantee I've been informed that "Unfortunately, your account is not eligible for a refund." but you know what? I'm neither surprised nor bothered to pay twice for hosting as long as I get my business away from site5.Less
Orest
Orest,
Yes. I get the same response from Site5 about a refund. However, their policy is to provide those who have never had an account with them a 45 day trial. Unless you've had an account with them in the past, you are a new customer. I smell Class Action Lawsuit!
AND STAY AWAY FROM THESE THEIVES!!!
Pam
Pam,
Last week my websites were moved to site5 from hostexcellence.com as site5 have bought them out. Everything stopped working since then. There customer service just keeps on raising tickets. They are so crap that they dont even kno...Read Morew how to run/fix a perl script, how to give permissions etc etc etc and i dont have access. Unfortunately I renewed hosting service with hostexcellence 3 weeks back for next 2 years and iam still in old billing cycle. Still do are not willing me to refund for next cycle(which have not even started yet.). My websites have not worked for a single day since i moved to them and i cant see them working for next few months atleast as there are errors in every step and their servers dont seem to set up to handle anything and on top of that the customer service does not know what to do about it. If anyone is trying to take legal action against them then please let me know and i will join. They are not willing to refund as well.Less
Marius Zulgis
Marius Zulgis,
I have been with Dreamhost now since April 10, and everything has been working smoothly. My domain transferred to them on the 14th but my mail (Google Gsuite) had no downtime during the transfer, other than the two days of downtim...Read Moree caused by site5's incompetence. As per my earlier post Site5 flatly refused to refund the hosting fee. As we say here in Malta, they must be very hungry. So this year I had to pay for hosting twice, but the peace of mind is my reward. Less
Tim Anderson
Tim Anderson,
I had a similar experience Marius, 14 years of good service with IXP web hosting. Now the shithead conglomerate EIG (which also owns HostGator, Bluehost and many others) has taken over under the name of site5. We need to keep a li...Read Morest of sites they have to warn others. Site5 refuses to restore my website hereticpress.com with the dedicated IP. Site5 recently purchased IXPwebhosting accounts in early 2018. In the migration they made hereticpress.com a subdomain, I cannot access any server logs, my service is greatly reduced, no secure email server. This is a breach of contract. 14 years I had a dedicated IP with IXP and Site5 arrogantly deleted it. You would think that Site5 might want to retain an IXP client of 14 years standing but not so. Here is evidence of my dedicated IP and hosting account paid until 2020. dedicatedIP.png Good luck Marius I have made complaints to the BBB but am looking for a more honest web server. There is a list of the sites to be avoided somewhere listing all EIG site which are shit.Less

Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Read More
4.4
POOR
Rated by Idan Cohen
  • User Friendly
    4
  • Support
    5
  • Features
    4
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7 Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6 Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.2 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0 Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0 Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0 Details
VPS5 155 GB 4 cores 3 GB $150.00 3.1 Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8 Details
VPS7 300 GB 4 cores 6 GB $250.00 3.1 Details
VPS8 400 GB 8 cores 8 GB $325.00 3.1 Details

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