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1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.7
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Site5 Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $11.95
VPS $55.00 - $325.00

Data Centers

Fernando Lins

Pinned Review

Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your si...Read Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Tom Williams
Tom Williams from United States,

Non-existent support! STAY AWAY!!!

2.6
I've been maintaining sites hosted with site5 for *years*. At first, their service and support were great. I started out maintaining a dental website and later helped a friend host two of her photography websites at Site5.

Over...Read More time, it took longer and longer for support tickets to get addressed. Since Sept. 2018, I haven't been able to contact technical support at all. They no longer offer phone support and no one responds to chat requests. I tried contacting them via email and was told to use the online chat system, which doesn't work.

From a pure hosting perspective, their service has been good. It's been stable and the server performance has been reasonable. However, if either of the sites we host with them now go down, I wouldn't have a way to contact support.

Lastly, the hosting cost now appears expensive, considering I can't contact technical support anymore. I'm in the process now of finding new website hosting.
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Robin McCauley
Robin McCauley from United States,

RUN AWAY from this Company

1.0
My old hosting company was purchased by Site 5 in January. NOTHING BUT TROUBLE! Not only was my site and email down for two days after the transfer. One of my sites and it's email, keeps reverting back to the old company server in...Read Morestead of my new server. However, the "support" person on the chat line felt that I should be able to go to the old server and change the setting to point to the correct server. Which would have been fine. If I actually had access to the server and it's new address.

After going around and around with the "support person" and being told the the Supervisor was too busy to help me. He "begrudgingly" made the changes that needed to be made to fix my issues. Only took 1 minute to fix the issue but 15 minutes of begging for them to fix it.
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Peter Miller
Peter Miller from United States,

Catastrophic, no way to contact

1.0
I have 4 domains that were transferred from Lx Hosting to 5sites. in 2 words Catastrophic service Highly NOT recommended
1.emails not always were working
2.No support at all
3. No phone number to call
4.Billing charged me twice more that others include services I didn't asked
Ken Dunn - Dunway Enterprises
Ken Dunn - Dunway Enterprises from Australia,

WARNING: Don't Use Site5 for Hosting!!

1.0
Don't Use Site5 - find yourself another site to host your domains with. My sites were merged to Site5 when they purchased IX web hosting. I wish that I had seen these reviews before the migration, I would have saved myself a lot o...Read Moref time, money & grief.

The migration occurred on June 26th. At first everything "seemed" okay. 1st my email stopped working. I figure it happened during the merge. I was lucky, got it back up again. However, I found out that within a few days all my sites would fail & disapear.
I spent days over the following weeks with chats, and support tickets trying to resolve the issues. The first time they fixed file permissions for sites and fixed some email setting. However, problems continued to happen over the next week.
Access denied for user...' error password, & email not accepted. I can't get into the cPanel or email or anything else.
I explained to the support through email & online chat over many hours, I posted copies of previous chats, screen captures.. etc. They tried to fix access to the client area, by modifying the permissions – but nothing changed.
I posted details again, and again. Requesting that the matter be resolved immediately, I know I am losing emails, and my business sites has been down for many days over the last few weeks.
Most times you don't even get replies to your requests for support. What I am about to do is find another host, and for them to migrate the accounts/sites.
I still have pre-paid hosting with Site5, and will request a refund of the balance, but I don't hold out much hope for that.
WARNING: If your hosting is with or by Site5, do yourself a favor and find someone else to host with. Save yourself the headaches.
Don't became another victim of the IXwebhosting – Site5.com debacle.
I received the following – canned response on just about every chat & email reply:
"I sincerely apologize for the inconvenience this might have caused. I have viewed your account and I was unable to find which application you are using and also, If you have any further questions, please feel free to contact us. We are available 24x7".

Here's the kicker – there is 'NO' way to contact them by phone & if you try contacting them via email: ***** NOTICE: Direct Email Ticket Creation Is Not Supported *****

AUTORESPONDER REPLY: Please be aware that your email has not been received. In an effort to improve our support and offer assistance even faster going forward, we’ve recently invested in our support teams and improved the overall structure.

Oh, you will (keep getting told) that the problems will be looked at by "senior admins soon". Believe me, It never happens.
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Marko Marko
Marko Marko from Bosnia and Herzegovina,

Get the Hell out of the way of this provider!!!

1.6
We started work with this provider before approx. 3-4 yrs and at the beggining we were 100% satisfied, The support was exellent, everything was perfect. We have reseler account with about 30 websites mostly wordpress based. But su...Read Moreddenly something happened with site5 and it's not recognizable any more. Servers are notably slower, and support is just crap. I have tons of opened tickets that never been resolved. Support is crap. Don't use site5 as you hosting provider.Less
Steve Sinn
Steve Sinn from United States,

I Do Not Recommend Using Site5 Hosting, EVER!

1.6
Many websites of ours migrated to site5 from IX. 27 websites and 38 emails are down (DNS error) and costing us a huge loss in business. Incompetent and unprofessional service. May be entitled to a refund as part of a class action lawsuit. Please let us know.
Tim Anderson
Tim Anderson,
Yes Steve, include me in that legal action. I am already getting quotes from Boston legal firms on no win, no fee, but paying in advance always gets you more of the settlement and they do not have an arrogant leg to stand on. Note...Read More my post and that while Site5 mucked up the migration deliberately to sell shit we did not need, it was EIG who pilfered our dedicated IP.s They are ones to sue for IP theft which just may also be a crime of identity theft, I have reported this to Burlington police, you might like to as well. We will crush these bastards, I will alone, some mates from IX web hosting would be even better. Contact me from my contact page on my website hereticpress.comLess
William Pitzer
William Pitzer,
I went to your website, but see no contact info
William Pitzer
William Pitzer,
I'm in, contact pitzer@williampitzer.net
Leta Martin
Leta Martin,
I totally agree! IX webhosting ditched us to this god awful place, now I'm in deep shit with clients websites down. The support is horrible, RUN from this company soon as you can. I cant stand that this has happened.
cherpitel
cherpitel,
3 days with no FTP, cPanel access after migration from IX -- dumb responses from their support ....yes, i'm interested in class-action suit - contact me
cherpitel
cherpitel,
contact me at s@sun4.com
Agustin P
Agustin P from Brazil,

I loved Site5, now I hate site5

1.4
I have been a customer of site5 since 2013

It was the best one out there, no doubts about that, last year it became a disaster.

I run into uptime issues, DNS issues, and more. I keep them until last week.

Last month my si...Read Moretes were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it.

I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could't even respond which one it was.

I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with "your site is down", wtf? 99.9% uptome right?

And the front line support, man, they used to respond VERY fast, and they used to be good techincal people, now they take forever to respond, they don't seem to know what a domain is, they couldn't fix a DNS record if they life depended on it.

So basically, I hired a2hosting, it's too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I'm not running into problems with woocommerce and other scripts as I used to.

Bottom line: Don't hire Site5
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Stavros Zacharias
Stavros Zacharias,
Similar story here.

In June 2015 the company was sold to EIG and that worried me. My fears materialized in Aug 2016 when all the Site5 support staff was fired. With the first glitch in Sep 2016, I moved all my sites to a2hostin...Read Moreg (my second hoster). I've been using it for over a year (Reseller, VPS, and shared windows) and so far I am very satisfied. Customer support is very much what Site5 customer support used to be.

My advices to anyone:
1) Always register and manage yourself your domains at a reliable Domain Registrar. Do not register domains through your hoster.
2) If you can afford, or if your are a reseller, maintain accounts at two different and independent hosters. If one of them goes sour you may immediately move everything to your other hoster.
3) Keep being informed of developments at your hoster(s).
4) Always keep backups of your websites independently of your hoster.
5) Avoid all EIG hosting companies (there are lists at wikipedia, https://www.linux-depot.com/non-endurance-international-group-eig-hosting/, and http://researchasahobby.com/full-list-eig-hosting-companies-brands/).
6) Be wary of reviews which place EIG companies in their top ten list or grade them highly. They may either be ignorant or be funded by EIG.
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Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Read More
4.4
POOR
Rated by Idan Cohen
  • User Friendly
    4
  • Support
    5
  • Features
    4
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7 Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6 Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.2 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0 Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0 Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0 Details
VPS5 155 GB 4 cores 3 GB $150.00 3.1 Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8 Details
VPS7 300 GB 4 cores 6 GB $250.00 3.1 Details
VPS8 400 GB 8 cores 8 GB $325.00 3.1 Details

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