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1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.7
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Site5 Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $11.95
VPS $55.00 - $325.00

Data Centers

Fernando Lins

Pinned Review

Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your si...Read Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Myles Brock
Myles Brock from United Kingdom,

Absolute Trash Fire (Avoid At All Costs!!)

1.0
So I assume by the general consensus of the reviews hear you've got the gist already, but I thought I'd add my 2 cents to the pile anyway.

Site5 was OK a few years ago when it had (limited) phone support but still had some iss...Read Moreues (it's native Wordpress Installer didn't work for example). Since it sold out to EIG a while back however it's been in a state of steady decline. There's been too many issues to list of late but here's a small sample:

- Not updating PHP on my server leading to one of my websites getting hacked
- the "WHM" area where all websites are accessed being housed on a domain with an outdated SSL again leaving it vulnerable
- Charging me for things I didn't order
- The Live Chat box glitches out if there's more than one tab open
- Continuous price hikes with no warning

As such the service has become something I wouldn't wish upon my enemies. There are some aspects that I like such as (limited) access to Cpanel and Max Upload Filesize of 1000mb on websites however generally speaking I'd suggest people avoid this platform like the plague. I can only imagine that inertia is what's allowing them to retain whatever is left of their customer base but it seems like it's only a matter of the time before the sink ships altogether. Anyway, glad to be done with them!!
Less
Jorge Vergara
Jorge Vergara from United States,

NO NO NO!

1.2
Login page says "This site is restricted" I have tried to resolve the issue with 6 different support agents, spent more than 2 hours each time, and none of them has been able to help me out. Those guys are completely useless. Do yourself a favor and keep your stuff away from this host!
Stephan Mayer
Stephan Mayer from Ukraine,

Website offline, staff unable to restore or provide backups

1.0
I have been using site5 since 2016 for our website that focuses on German companies that want to enter the Chinese market. For more than a week now, our website is offline. Site5 is unable (or unwilling) to help. They literally sa...Read Moreid "the website is not going to load in the first place, so there is nothing we can do about it." WOW. Those people there are total amateurs.Less
Daniel B.
Daniel B. from Thailand,

Site5 had become a Joke

1.4
We have been with Site5 for 7years. And we started to move project by project to an other hoster.
The following start happening with our projects:

- Login stopped working
- You could not even reset the password (email not received)

I had the most frustrating time with the support.
Administrador Dominios
Administrador Dominios from Dominican Republic,

Shameless Business

1.6
We have been using Site5.com since 1996, as a small website design business we opted for the reseller account. For 24 months we have suffered the decline of its support and its service in general.

For more than a year, our CMS ...Read Morehas been indicating that the version of PHP 7.2.26 on our servers was out of date and that it would soon be obsolete and no longer supported.

Since then we have repeatedly contacted Site5 technical support requesting they to inform the date when they would update the PHP version. His answer was always not being able to guarantee when they would.

About 4 months ago we were informed that the servers would not receive the PHP update and that we would inevitably have to switch to a higher plan with a higher price. Which we opposed and started migrating our websites, which would take us several months.

Oh surprise, last month we received, without notice, an invoice with a 20% increase, when we claimed they informed us that we had to pay the adjustment.

We took opportunity and asked again if with the increase they would update the version of PHP to what again they brazenly answered us that we should change to a higher plan.

If this is not a shameless / scoundrel company, what can you call it?
Less
corn williams
corn williams from United States,

poor service and cannot get a person on the phone.

1.6
My organization has been trying to pay our hosting charge by check since January. The wrong address was listed in their records, then we sent a check to the second address but their billing department cannot seem to find the check...Read More. So, our site is down at a critical time of the year.
You can only communicate with this company thru chat and that's a joke.
We were with Host Excellence, which was a great company. Site5 sucks!!! Avoid them!!
Less
Akiko Baldridge-Hohn
Akiko Baldridge-Hohn from Germany,

SHADY, DECEPTIVE with Unannounced Price Increase

2.6
I've been hosting my website for 14 years there using the $5 per month plan since February 2007 ($120 every two years). No e-mail was sent announcing a price hike, just a bill that I was planning on paying one month early and luck...Read Moreily noticed in-time that it was 20% higher. NO WARNING and NO EXPLANATION. It looks to me like they were hoping everyone would have auto-pay on and notice too late when nothing could be done about it. I got in touch with Billing and they and claimed an e-mail got sent out. I triple-checked and there was no e-mail, only the invoice oddly two months early. They claim they need the money and I was like, I have a one-page website using less than 100 MB of space and have nearly zero visitors. It's a hobby handcoding HTML, so for what I have been paying for and barely use, they are making tons of money off of me for 14 years since all I have is a Virtual Server dynamically sized for what I use, which is barely nothing. The person in the chat talked to their manager to give me my old price for one time only. I waited 15 minutes. Then again LYING via omission: "Here's the updated invoice. We gave you two monhts free. Invoice still says $144 but with $12 discount, so is still $132." So, they offer to give me my old price of 120 and instead of being forthright and honest, they try to make like they are doing me a big deal by saying they gave me 2 months free usage. I caught him. At first I said thank you (for the two months free) but after looking closely, I was in the midst of responding and suddenly the chat ended (they hung up on me) after they asked anything else?Less
Kamil K
Kamil K from United Kingdom,

STAY AWAY !!!

1.0
They will trick you in to purchasing updated server so they can install ssl and will not do it, they will waste your time and in the end they won’t give you your money back !!! SiteGround did it in 3 days after a month of waiting for site 5.

Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Read More
4.4
POOR
Rated by Idan Cohen
  • User Friendly
    4
  • Support
    5
  • Features
    4
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7 Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6 Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.3 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0 Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0 Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0 Details
VPS5 155 GB 4 cores 3 GB $150.00 3.1 Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8 Details
VPS7 300 GB 4 cores 6 GB $250.00 3.1 Details
VPS8 400 GB 8 cores 8 GB $325.00 3.1 Details

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