Then went the servers. Either they've never bothered to upgrade their servers to meet the growing customer based, or they failed to take into account the growing complexity of websites and their greater demands on processor and memory resources, due to latest CMS, HTML5, JScript, etc., when planning their server upgrades. Whatever the reason, their servers are extremely slow and are constantly going down. My company website has always failed to make page 1 for our keywords for our local market, despite best efforts of local SEO experts. It wasn't until they discovered that it was the site's response time that was causing it, even though I had all the best cache and speed plugins, and my site was fully optimized twice! I tested it by hosting my site temporarily on a competitor's server, and it came up instantly, whereas it always took between 3-5 seconds for it to come up on Sibername's servers.
Working on my website is awful too. For one, their servers are so slow that everytime I hit the "Update" button (Wordpress), I have to wait approximately 10 seconds (I actually timed it) before it's ready again! But the worse, I have to say lately is how the servers are constantly going down. Almost every time I'm working on my website, the servers go down and I have to send them an email to fix them. I then get the usual response that their servers hit a "spike" in load.
You would think that would give them the message that they need to do some serious upgrading if the servers keep crashing due to normal load peaks! Last night I decided to pull an all-nighter to build and launch a new major revision to our site. After having done about an hour's worth, and being pumped full of coffee, the servers go down at 2AM. I can't go back to sleep of course, I'm fully caffeinated, so I send them an email for them to fix it. It's now 7AM and they're still down, and I still haven't gotten a reply, despite their promise of replying within 2 hours. How could a hosting company not have someone on-call at all times. Do their servers not send an email automatically when they go down? Mine does, and it's just for my personal home network!!!
The point is, I've given them literally over a dozen chances, but it's gotten to be just ridiculous now and I can't keep giving these guys my money when they are, in fact, causing me to lose money! Do yourself a favour, and look elsewhere, especially if your looking to host a site for your small business, or other commercial purposes where it is important that the site is up and meets at least the minimum response and load speeds that is necessary by Google and Bing.Less