SiberName Reviews and Expert Opinion
|Shared Hosting||$3.97 - $9.25|
Ca...Read Morell support and you get a call center in India reading a script.
Finally escalate to someone in Ottawa "Brent" and they are useless as well. Even gave the explanation "Sorry, but we can not let you take over the control and move the domain out of our registrar account as I am sure you will do at the first opportunity"
Well duh... with this type of support and business why would anyone want to use your services?
Next Stop ICANN to see what they can do about this rogue registrarLess
They lost the payment which I sent, didn't provide any service.
(I mad...Read Moree a payment by bank transfer as that was for Canadian company and so it's should be showed in accounting report. I can not pay just from my salary card or credit card)
I specially asked them to provide me IBAN for making transfer, but after the payment was made and I had SWIFT for proofing it, they just missed money and told that it had never came. Furthermore there's previous payment proof which was in 2018 and paid successfully.
After they suggested to ask my bank for money searching procedure which costs to much. I have an account in good well-known Swiss bank which never lose payments.
Also after they lost payment they told that they had never an option to pay by transfer. (But I'm attaching swift where are their details and screenshot for email where did they confirm, and in general an example of how they communicate in a boorish manner.).
Previous trial period was with permanent bugs, server problems, they are answering from time to time very long time after couple of reminders.
And they just added me to blacklist. Perfect!
NEVER USE Sibername IF YOU WANT TO HAVE YOUR NERVOUS SYSTEM IN NORMAL STATE.
P.S. all told I can proove by screenshotsLess
The technical help is 0 you won't get much help. it's...Read More more like: "I hear what you're saying but were sorry. let me know if they are anything else"Less
Then went the servers. Either they've never bothered to upgrade their servers to meet the growing customer based, or they failed to take into account the growing complexity of websites and their greater demands on processor and memory resources, due to latest CMS, HTML5, JScript, etc., when planning their server upgrades. Whatever the reason, their servers are extremely slow and are constantly going down. My company website has always failed to make page 1 for our keywords for our local market, despite best efforts of local SEO experts. It wasn't until they discovered that it was the site's response time that was causing it, even though I had all the best cache and speed plugins, and my site was fully optimized twice! I tested it by hosting my site temporarily on a competitor's server, and it came up instantly, whereas it always took between 3-5 seconds for it to come up on Sibername's servers.
Working on my website is awful too. For one, their servers are so slow that everytime I hit the "Update" button (Wordpress), I have to wait approximately 10 seconds (I actually timed it) before it's ready again! But the worse, I have to say lately is how the servers are constantly going down. Almost every time I'm working on my website, the servers go down and I have to send them an email to fix them. I then get the usual response that their servers hit a "spike" in load.
You would think that would give them the message that they need to do some serious upgrading if the servers keep crashing due to normal load peaks! Last night I decided to pull an all-nighter to build and launch a new major revision to our site. After having done about an hour's worth, and being pumped full of coffee, the servers go down at 2AM. I can't go back to sleep of course, I'm fully caffeinated, so I send them an email for them to fix it. It's now 7AM and they're still down, and I still haven't gotten a reply, despite their promise of replying within 2 hours. How could a hosting company not have someone on-call at all times. Do their servers not send an email automatically when they go down? Mine does, and it's just for my personal home network!!!
The point is, I've given them literally over a dozen chances, but it's gotten to be just ridiculous now and I can't keep giving these guys my money when they are, in fact, causing me to lose money! Do yourself a favour, and look elsewhere, especially if your looking to host a site for your small business, or other commercial purposes where it is important that the site is up and meets at least the minimum response and load speeds that is necessary by Google and Bing.Less
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