Non-existent support and beware of being over-charged or repeatedly charged despite cancelling your account
I briefly had their hosting service but when the contract came around for review, I decided to cancel and go with another provider. However, Planet Hippo did not want me to leave so they continued to access my credit card and charge me for an account I had closed. Thus far calling them, live chat and email support have failed. I am promised that they will "look into it" but the only response I receive from them is a statement stating that this medium level support ticket is closed. I agree whole heatedly with the recent reviewer that no one seems to read a support ticket because all you receive is a canned response. Seriously, isn't accessing a client's stored credit card information months, nay, nearly a year after they cancelled worthy of a considered response? Apparently, not in their case. All they have done is close the ticket and ignore it. My bank is having to step in.
Terrible company, the customer service staff are complete plonkers, You submit a ticket and if the response you receive is about 5% correct your onto a winner. I am not joking I swear they don't even read the tickets fully, I think they read the first line then the last line and guess the middle. This company is shocking their service has become terrible you really want to stay clear of them.
We use Planet Hippo for a variety of things but their reliable hosting is what takes the cake. we have been received a lot of support over the years for our web hosting needs and their response has always been quick and efficient!
Planet Hippo has provided hosting and support to our family of sites for years, they have provided excellent support and and offered not only solutions but also improvements to make our sites as good as they can be for our users.
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