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1.6
POOR
  • User Friendly
    1.6
  • Support
    1.5
  • Features
    1.6
  • Reliability
    1.6
  • Pricing
    1.8
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Visit One.com

One.com Reviews and Expert Opinion

Pricing Range

Shared Hosting $2.52 - $6.06
Douglas Taylor

Pinned Review

Douglas Taylor,
4.8
I have been with many hosting providers over the years. I find this hosting provider to be a bit of fresh air so to say. The straightforward simple approach may seem very basic but it is very user fri...Read Moreendly for both the novice and the professional. I have neer seen a website maker so easy to use. A true wysiwyg approach is how I discribe their website builder. No problems whatsoever have I seen,Less

Reviews

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Aamir Afridi
Aamir Afridi from United Kingdom,

Worst service in the planet

1.0
I paid £50 to them for their mistake. They said that we sent you an email which I never got. I had long conversation with them explaining that I never got email from them. They insist I have to pay. To protect my credit score I pa...Read Moreid them but they extremely rude bunch of people.
They said there is nothing we can do for you sir. You have to pay the money. They forwarded my details to debt recovery agency. I have to protect myself from getting bad credit score. The staff didn't listen to you. They just repeat the same thing that there is nothing we can do for you. You have to pay the money. They accept in written that I have to pay based on pure ASSUMPTION that I have got the email. I told them that I never got one. They keep insisting and I gave up and ending in paying them £50
Less
Rome Sundberg
Rome Sundberg from Sweden,

Scam Thieves

1.0
I came back from a holliday with a debt collector notice in my door step. It turns out they had auto renew my account with out me authorizing it 3 months before subscription expired. Bad business practice. They are charging me aro...Read Moreund 50 usd for the subscription fee and around 100 Usd for the debt collector fees.

avoid avoid avoid these site
Less
Inka, One.com
Inka, One.com,
Thank you for taking the time to review One.com.

According to our Terms of Business, an order needs to be cancelled 30 days prior to the renewal. We use auto-renewal to ensure the continuation of the order and the 30 days limit...Read More to guarantee that we have enough time to renew the tld with the registry before the actual renewal date.

Please know that we use a debt collection agency only as our last resource, in case we are not able to connect to the customer despite sending several reminders by mail and SMS.

In case you have any further questions, you can write to One.com Customer Care department at service@one.com and we will gladly take a look at the details of your order.

Best regards,
Inka, One.com
Less
Aamir Afridi
Aamir Afridi,
Oh shut up. Its not just me. You can see all your customers are suffering due to your f**king auto renewal policy. I don't know why you guys are f**king your own business.
John Lowe
John Lowe,
I HAVE SCREEN SHOTS OF THE CONVERSATION WITH THE ONLINE STAFF SAYING MY ORDERS ARE CANCELLED AND IVE HAD MY MONEY BACK USING PAYPAL CLAIM BUT THEY STILL WILL NOT ACKNOWLEDGE THE CANCELLATION
mr hollio
mr hollio from United States,

Buyer beware...!

1.0
BE CAREFUL! These guys will screw you given half a chance. They refused to acknowledge my cancellation until after the payment date so they could extorting money. Now they are trying to charge late fees on a notice they never sent to EXTORT MORE MONEY!
Dava
Dava,
Fully agree with you they have done the same to me.
The window they allow to communicate with them is so small
Douglas Taylor
Douglas Taylor,
Ya but what now? Did they make it right? If they did does this one star still apply?
Just curious...
Liz Reid
Liz Reid,
One.com have done exactly the same to me. What can we do about it?? They should not be allowed to get away with this. Is there someone overseeing them?
David Clark
David Clark from United Kingdom,

Avoid One - Worst Hosting Site I Ever Used - Ripoff!

1.0
They will get your money and make it as hard as possible for you to cancel and they will bill you with automated renewals that are not advertised and then threaten debt collection. When you talk to their support, which is an email...Read More called 'sales' they copy and paste the same abswer everytime.

As a Web developer I've used lots of providers. No other provider I've used gets you to scan a copy of a letter into them if you want to move your domain - dns settings/nameservers to other servrr, most have a button.

They will lock you in and rip you off!!

Avoid - I repeat avoid!!!! - can't stress that enough.
Less
Aamir Afridi
Aamir Afridi,
Exactly same thing happened to me. Did you end up paying the money. I hope with late fee. A**holes
Liz Reid
Liz Reid from United Kingdom,

ABSOLUTE SCAM

1.0
I strongly advise you not to use One.com because
- They do not allow you to cancel it
- They automatically renew it for one year despite several attempts to cancel it
- They charge you for this
- Then they send in the debt collector who harrasses you via emails and mobile phone calls.

Liz
Aamir Afridi
Aamir Afridi,
Oh God. Its not just me. Reading all these comments and all of them suffered due to their auto renewal policy and not allowing them to cancel. Each and every person here. One.com have no idea that how business they are losing due to their shity policies looking for short term profit.
Samm
Samm,
A con of a company. DO NOT USE ANY OF THEIR SERVICES. They are based in Dubai, they screw you and you can't protect yourself. Do NOT use them at any price.
You have been warned!
Make a complaint to ICANN at the following:

...Read Morehttps://forms.icann.org/en/resources/compliance/complaints/registrars/standards-complaint-formLess
Badr B
Badr B from Morocco,
Moved from GoDaddy

Just do not use their service .

1.0
You don't get your space instantly, you need to sign a form handwriting and wait 5 days , 18 century business, pillocks , never use this scammy company again with fake support from india, I just lost the plot with this company , y...Read Moreou sign the form to charge if you don't wanna renew and send it to the debt autority , be aware of this .Less
A One.com user
A One.com user,
Actually, I disagree. It took 5 minutes to set up the new domain and hosting, all done online, no antiquated forms, so I'm really not sure what you're talking about here.
Dominique A
Dominique A from United Kingdom,

Absolutely poor

1.0
Don't waste your time and money with one.com anyone but them. Customer service is poor all they care about is money and they are very blunt with their messages.
Inka, One.com
Inka, One.com,
Hi Dominique,
Thank you for your review, even though it is a bad one.

What you describe here really does not sound like the same One.com I am working for! It is really important for us that our customers receive the best possi...Read Moreble service. I am very sorry to hear that you have had a bad experience with our support. If what you say is true, I really want to take action on this!

Please contact me by writing to our Customer Care at service@one.com so I can research your case thoroughly.

Best regards,
Inka, One.com
Less
Jenny Saunders
Jenny Saunders from United Kingdom,

AVOID AVOID Technically legal EXTORTION. RIP OFF MERCHANTS Appalling customer service and very hard to cancel.

1.0
I've had the same problem as many others with difficulty cancelling a website I no longer want, because I didn't manage to achieve this within 30 days prior to expiry. First they doubled my bill since last year by adding a Premium...Read More website builder that I didn't want, I eventually managed to delete that additional service but couldn't cancel the auto-renewal from their control panel. There is no direct way to cancel the subscription, you have to use online chat. Then they have to email you a link to cancel. I sent 2 messages saying I wanted to cancel before the 30 days, but received no response, then when I finally got an answer after their 30 day deadline, was told that they had received my previous messages saying I wanted to cancel, but they didn't issue the link because I didn't specify which domain I wanted to cancel. I only have ONE domain, but even if I'd had many, surely any customer caring company would respond with 'Thank you, please could you confirm which domain? etc no they deliberately delay until they've got you by the small print and just keep pasting copies of the small print in answer to everything you ask. I now have to pay up front for a whole year of a service that I do not want and will never use, because in the end they only got 23 days notice! WTF do they need to do for 30 days?? You can sign up and use the package immediately, but it takes 30 days notice to cancel it? ie. do nothing?? I am now being charged £10 extra for not paying quick enough! I feel forced into paying up, but am extremely angry about it. I will never use One.com again and I highly recommend everyone else to steer clear. It has been very hard to write this review without use of mainly expletives!Less

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Overview

One.com: Focusing on Total Webmaster Experience

One.com is a well-established web host with over a million active customers and growing.  Their prices and hosting features are all quite competitive, though not necessarily the best of the best in any one area.  Where this company really seems to stand out is on the fact that they offer a full suite of great tools to help webmasters get up and running quickly and easily.

Their free website builder offers dozens of templates, which can be customized to meet your exact needs.  They even offer support for these features, which makes this an excellent option for anyone who wants a website, but really doesn’t know where to start.  The website builder will help you create and customize a fully functioning and personalized WordPress page that will have you publishing content in just minutes.

Another great perk to One.com hosting is that new customers who only need their basic hosting services will get a full year free.  After the initial year, this package is still only $1.89 per month for 15GB of hosting space, unlimited data transfer, personalized email accounts and more.

Read More
4.4
POOR
Rated by Michael Levanduski
  • User Friendly
    4
  • Support
    4
  • Features
    4
  • Reliability
    5
  • Pricing
    5

Uptime & Reliability

Actual 99.99% Uptime

One.com doesn’t really promote their uptime as a key feature like many hosting companies do, though they certainly could if they wanted.  It took a little digging, but rather than just offering a vague ‘uptime guarantee,’ they actually provided real stats.  Over the course of 979 days, they had a full 99.99% uptime for their customers.

This is higher than the 99.9% uptime that many hosts guarantee, and given the fact that this is from actual user experience, it is much more impressive.  In addition to straight uptime, they also offer the latest security features, which are frequently updated to help ensure your sites are protected from any threats.

While the uptime is clearly impressive, it does seem that there are the occasional errors and difficulties with their backend.  Multiple users had reported seemingly random errors when accessing the cPanel or other areas, though they all had their issues resolved quite quickly.

Features

Impressive Features List

You’ll find that One.com offers an extensive list of features to all their customers, no matter what level of service they purchased. They take pride in the fact that they can offer full packages that include web hosting, unlimited email, and great support.

One nice feature that isn’t often offered by hosting companies is the Bix solution, which comes included with every hosting package.  Bix provides webmasters with real-time synchronization, file sharing options, music streaming features and a suite of mobile access features.  This little bonus will not only allow you to offer your visitors a little something extra, but it can also make your life easier too.  The fact that it comes standard makes it all the more impressive.

When you sign up with hosting through One.com you will get the standard $75 in Google AdWords if you buy $25.  There are other hosting companies that offer more impressive ad coupons, but for most people that isn’t a major selling point anyway.  Still, it is certainly a nice little perk, especially for those who are just getting started.

Support

Live Support 24/7/365

This is a major selling point for One.com hosting packages.  The fact that they offer unlimited customer support 24 hours a day, 7 days a week is fairly rare in this industry.  This is web chat based support, but for almost all issues that is exactly what people want anyway.

This support is for technical issues only, of course, and doesn’t include things like web design help or other things that people might like.  The fact is, however, that when you’re looking for customer service from your hosting provider, technical support is really all you need.

Pricing

Free to Start. Cheap to Continue

For the entry level web hosting, you’ll be hard pressed to find a lower overall price.  To start with, you can get a full year for free with their entry level package.  Even after the year, you’ll pay less than $2 per month which is an excellent price.  As you move up in package size, the price goes up progressively, maxing out at $180.80 per month for a 2TB package.

One potential downside for those who are hoping that their website will become wildly successful is the fact that One.com doesn’t offer VPS or dedicated hosting packages.  All of their hosting is shared, which does present some limitations for sites that use a lot of resources.  For the vast majority of users, however, this won’t present a problem.

Summary

All in all, this is an excellent web hosting provider for most personal and small business type websites.  It is easy to use, and offers excellent support.  The one main complaint is that it just isn’t scalable in the event your website gains massive popularity.

Pros

  • Impressive List of Features
  • Excellent Uptime
  • Free First Year for Basic Package
  • 24/7/365 Customer Support

Cons

  • No VPS or Dedicated Server Options
  • Occasional backend errors

One.com Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Professional 100 GB Unlimited cPanel Unlimited $2.52 3.6 Details
Professional Plus 200 GB Unlimited cPanel Unlimited $3.53 3.2 Details
Business 500 GB Unlimited cPanel Unlimited $6.06 2.3 Details

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