Newtek Reviews and Expert Opinion

Based on 15 user reviews in 1 language
4.6
POOR

Customer score for Newtek

  • Reliability
    4.3 / 10
  • Pricing
    5.3 / 10
  • User Friendly
    4.5 / 10
  • Support
    4.5 / 10
  • Features
    4.3 / 10

Detailed Scores / Summary

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Kenton KUhn
Kenton KUhn
United States
  • Reliability4
  • Pricing8
  • User Friendly4
  • Support4
  • Features4
4.8

What's going on with New Tek

Service used: VPS
I have been with New Tek (and before that Crystal Tech) for many years. But I don't understand what is happening now. I have an ecommerce site that has been down for 19 hours. I've been on hold for over 5 hours (different calls) a...Read More
Cj
Cj
I am beyond stressed.. agree with you.. same experience! They won't answer the phone.. where else can we go for these services??
kenton kuhn
kenton kuhn
We have been down for 24 hours again - from Saturday into this morning and it continues. I did get someone to answer the phone at 2 am Denver time, but all he had was the company line. Their own website is back up now, but not...Read More
KM
KM
I have several sites with them and have not been able to get through by phone, text, email or chat. This is unacceptable. Everything has been down for over 19 hours and counting with no communication from them at all. I can't even...Read More
KM
KM
have you gotten any response from them? This is extremely stressful and the lack of communication is unacceptable.
Kirk nellis
Kirk nellis
We have been down for 24 hours and no response from newtek
Charlieh6
Charlieh6
Our email service stopped on Friday April 25 at 8:06 PM and nothing since then.its now April 27 and still no service or communication from Newtek.
Tyri Schiek
Tyri Schiek
We are in the same boat and going out of our minds. It's Sunday and no response.
If anyone hears from them, please post. I guess they either got hacked or something really major happened. Chapter 7?
charlieh6
charlieh6
email service came back up around 3 PM PST today 4/27/20. total outage 42 hours.
not a way to run a business.
Marcia
Marcia
I am still down and have not bee able to get through to anyone, how did you get back up?
charlieh6
charlieh6
emails just started coming in a few at first then a lager group followed. didn't do anything other than just re login.
Peter
Peter
I am done with Newtek. I need to transfer my domain to other webhosting. Does anyone know how to get the the EPP code or transfer key?
NO SERVICE!
NO SERVICE!
Today, May 3 @ 2:45 AM Eastern Time, I'm unable to connect to the "newtekwebhosting" server. I can't retrieve any emails nor can I connect directly to the company's website.

What happened now?!

All other complaints above are...Read More
NO SERVICE!
NO SERVICE!
NEWTEK connection was restored this morning at 5:58 AM Eastern Time. I just sent an inquiry to Newtek to find out what happened with their email and web server outage this morning. Waiting for an answer from them.

I may be taking my business TLD URL and jump to another email host.
NO SERVICE!
NO SERVICE!
Today, Newtek contacted me in response to my filed service-ticket. Support said, "updates were installed in order to prevent this recent event from ever happening again".

We'll see if other reliability issues manifest. Been a customer 12 years!
Wendy Caldwell
Wendy Caldwell
United States
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4

Do NOT recommend.

Service used: Cloud - Linux Small
I have been waiting on Newtek to resolve an issue for over 3 months - and I have had to call them each time I am looking for an update. They assure me that they'll have someone call me back same day, but then weeks go by and I don...Read More
Ramon Scott
Ramon Scott
United States
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features2
2.8

Horrible - Hacked multiple times on shared hosting, unable to close account

Service used: Cloud - Linux Small
Used them for hosting a static HTML web site - so no vulnerabilities on the site itself. Still had injection of code on static pages. Can only assume from shared hosting. Then unable to cancel the account despite multiple calls - had to dispute their charges and change credit card #...

Typical Newtek Prices

Service Monthly Price Range
VPS $39.95 1 plans
Dedicated Server $20.00 - $489.95 4 plans
Cloud Hosting $5.99 - $26.95 6 plans
The Services & Prices are taken from manage.newtekwebhosting.com

Newtek Expert Review 2020

Written by: Michael Lavnduski

Newtek Rating

  • Reliability
    7 / 10
  • Pricing
    6.5 / 10
  • User Friendly
    8 / 10
  • Support
    8 / 10
  • Features
    7 / 10
7.3
Rated by Michael Lavnduski
Expert

Expert Overview

Higher End Hosting in Arizona

Newtek markets themselves as a small business hosting company.  They are based out of Arizona in the USA and have quite a few different options available to their customers. In reality, I would argue that their hosting services are better suited for medium sized or regional businesses. Though they do have some shared hosting options it is really mostly for email hosting and not full hosting from what I can tell.

They do seem to do a good job with their hosting, but their website is poorly designed and somewhat confusing.  It almost looks like it was designed back in the late 1990's and hasn't had much of an update since then. Their site doesn't give much information about their company either, which many people would like to know about before signing up with their services.

Uptime & Reliability

Little Information Here

They don't provide any type of uptime guarantee.  They have little information about their data center.  The hardware they use seems good, though for many options it is not known what the hardware actually is. Overall, the reliability of this company is something of a mystery.

When researching for this review I wasn't able to find very many actual users who had written about their experience, which makes it hard to know with any certainty whether the hosting is stable or not.  It seems likely that if there were problems, people would have written about it, but I can't guarantee that.

Features

Limited Feature Information

Here is another example where this company doesn't provide very much information to their customers or potentail customers.  When you look at their list of hosting options they don't give much information.  Their small plan is a shared hosting service with 5 gigs of disk space and 200 gigs of bandwidth.  It limits you to 2 MySQL data bases and 25 email addresses.  Beyond that, however, there is no info.  What control panel is used?  What type of server is it on?  What about the data center?  These questions are left unanswered for all their hosting packages.

When you move up to their dedicated servers you will get some decent servers (and they actually give you some specs that you'll need).  For example, their higher end dedicated server is a dual Xeon E5-2620 processor running at 2 GHz.  It has 16 gig of ram and 50 gigs of bandwidth.  This isn't a bad server at all, though the price is quite high (which I'll get to in the following sections).

Support

Some Nice Support Options

Their support seems to be one of their stronger points, though even here it is not extraordinary.  You can get in touch with them through live chat or email and they seem to do a good job with getting issues addressed in a timely manor.  They also have a nice knowledgebase to browse through for self help and other assistance when you want it.

Pricing

Overpriced in many areas

The pricing for this company is quite high in most cases.  The shared hosting services, however, are right in line with what the industry charges for the most part, so this doesn't really apply to that.  For the dedicated servers, for example, you will pay $489.95 per month for their nicest option.  This is a lot even for dedicated servers.  While the specs on this server are nice, they aren't the highest end I've ever seen.

You can get some very nice discounts if you pre-pay for longer periods of time.  For example, for the high end dedicated server, which is $489.95 per month when you go month-to-month, it drops down to $279.95 per month when you pay for three years up front.  Of course, three year pre-payment is a long time.  It doesn't say whether or not your server will be upgraded during that three year period, but I would hope so.

Summary

Too Much of a Mystery

While this hosting company may provide good hosting (even if you'll have to pay a premium for it) there is just not enough information available to be able to recommend them to anyone.  They really should go through and redesign their website to provide updated information and all the details that customers will be interested in.

Pros:

  • Free Setup
  • Easy ordering

Cons:

  • Very limited information available about the company
  • Poorly designed website
  • No uptime guarantee
  • Prices
Read the full expert review Visit Newtek See plans & pricing

Newtek Prices, Plans & Features - 2020

VPS Hosting Plans

Plan Name Space RAM OS Price Score
Cloud VPS basic 40 GB 512 MB $39.95 3.4

Dedicated Server Plans

Plan Name Space RAM OS Price Score
Pentium D 80 GB 1 GB $20.00 4.6
Quad Core 500 GB 4 GB $189.95 4.6
Dual-Quad Core 1000 GB 8 GB $339.95 4.6
Dual-Hex Core 2.93 TB 16 GB $489.95 3.6

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
Linux Small 5 GB 0 B 200 TB $5.99 4.0
Windows Small 3 GB 0 B 200 TB $9.95 4.6
Linux Medium Unlimited 0 B Unlimited $9.99 4.6
Linux Large Unlimited 0 B Unlimited $10.99 10
Windows Medium 6 GB 0 B 800 TB $17.95 6.6
Linux large 10 GB 0 B 1.17 TB $26.95 4.6
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Server Locations

Scottsdale

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