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NetRegistry has been in business since 1997 serving customers in Australia and around the world. They claim that they have helped over 500,000 Australian businesses get online, which is quite an impressive number. Of course, not all of them will still be with the company, but none the less it shows that they have the expereince needed to get the job done.
They offer a variety of services including web hosting, domain registration, website creation and more. They also offer hosting options to meet most anyone’s needs. Their website is well designed and easy to navigate to find exactly what you need. As I looked through what existing and previous customers had to say about the company it was clear that most people are quite happy with them, which is always a good sign.
Uptime & Reliability
Very Stable Hosting
This is one of the strong points with this company. They do keep your sites up and running at all times. This is partly because of the fact that they incorporate cloud technologies into most of their hosting solutions and also because they use proven hardware configurations to avoid unnecessary downtime.
They have a 99.9% uptime guarantee, which is fairly standard for hosting, but from what I have been able to gather, they really have a much higher level of stability for their customers. They also have a 30 day money back guarantee in case you aren’t happy with them for any reason.
Good Quality Features
You’ll have access to a variety of different hosting solutions when you sign up with this company. They have cloud hosting that is quite affordable. With the cloud options you can start at an entry level option that still has more than enough for just about any site. They then expand the features for business and enterprise level hosting.
If you are looking for shared options, their cPanel based hosting is a great option to consider. This option starts with 5 gigs of storage and 10 gigs of bandwidth, which is enough for most sites. You can then grow your features from there based on your needs. Their premium solution has 50 gigs of storage and unlimited data transfer.
Their VPS products are on the higher end, and the prices reflect this. The VPS solutions do take advantage of the cloud technologies as well, which can ensure added reliability and other benefits. The entry level package has 1 gig of RAM, 2 CPU cores and 1 IP address included, along with all the other normal features. As you move up you can get more RAM, processors and IPs as they are needed.
Great Tech Support
The tech support team with this company is very good. They reply to tickets or live chat right away and have the skills and expertise to solve basically any problem. They also have a page dedicated to letting people know of potential problems, which is always nice. The site does have some documentation and other self-help style information so that you can learn more and avoid problems too.
Pricing Seems a Little High
The pricing from this company is higher than what I would expect for the features you get. For example, their VPS 1 package is $149.99 per month. For just one gig of RAM and 2 CPUs, that is a little out of line with the competition. Of course, their service and reputation is quite good, but still, that price is significantly higher than would I would expect. If they are offering something significant that can justify that price, they really haven’t made it clear.
Even with their shared hosting services you will pay more than would normally be expected. It is about $8 per month for an entry level hosting option. Other companies charge close to half that, which can add up over time.
Good Hosting for a Price
The hosting with this company is quite good. They use high end hardware and great support systems. Most of their customers seem very happy with the overall level of service they are getting. For companies that need a good quality host and price is not too much of a concern, this is a nice options.
Absolutely do NOT consider using net registries service. We have had nothing but trouble from the beginning. When we started our SEO campaign they hassled us to pay quickly to ensure a better deal then when they had the money we were forgotten about for 2 weeks, it was only because I made daily calls that we were eventually given an account manager. We decided to go with a local company and cancelled our website with them as we found out we were only renting the site! 3 months later we stopped paying the invoice. We paid for our email account so not to disrupt business , there response was to shut down our email!! You really will be doing yourself and your business a disservice by using them.
These guys are a disaster. I have not been able to send emails since 12 December. They transferred 70 c-panels that are now being read worldwide as spam. Everyone's out emails on these c-panels have been disabled. I have moved to another host provider, but now Netregistry won't unlock my domain name for my new provider. I cannot run a business like this. I am at my wits ends. Run. Run a mile.
We have been hosting with these guys for a while now and we have a web site which we spent a lot of money promoting via SEO. We also have a mission critical Support portal via their cpanel app, that we have spent a lot of time in setting up and which we get a lot of business via. We also use Wordpress via their cpanel for blogs and case studies. Suddenly last Friday our website and all our related apps display "Account Suspended". After an hour (not exaggerating) on the support line an agent picks up and tells us our website was moved to another server and we need to update our DNS record. After waiting an hour for the DNS to refresh it is still no working, so back to the support (after waiting time) and the IP they gave up was wrong. On the second attempt it worked, but only parts of our website is working and none of our applications. It is also extremely slow in loading. I have tried to explain that these applications are mission critical for our business, but after almost 4 days they are still not resolved. This host is NOT FOR MISSION CRITICAL applications. Maybe can be used for personal websites that can be down for several days, but then there are cheaper alternatives out there. We are currently looking to move to a professional hosting company.
We're a long term customer - more that 15 years. Website and emails went down last Wednesday at 3.45pm - called many time - 3 out of 4 calls fell dead. We simply were cut off. It's now MOnday - I've called twice - still no resolution or any indication of when it will be resolved. They don;t try to help us. It's really bad. My business is crippled!
I've just spent the last 2 days day trying to change details in my account profile (An account I've operated for 12 years) I can't begin to list all the details of the pure incompetence of Netregistry. Sent over 3 support cases in 4 days, Name renewal last week was another scam ++++++++ I'm not even able to transfer my Hosting to another company, Netregistery doesn't allow me to retieve the required information & doesn't answer my support inquiries, Its almost pointless calling support "Call centers"
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