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2.5
POOR
  • User Friendly
    2.5
  • Support
    2.4
  • Features
    2.4
  • Reliability
    2.3
  • Pricing
    2.9
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Data Centers

Nishat Mahmud

Pinned Review

Nishat Mahmud,
4.4
At first by checking the price I thought it won't be a god idea to switch from HostGator to Namecheap. But their features caught my mind and i took the decision to try them for a year. And it turned o...Read Moreut to be a good decision. I haven't faced any downtime till now. The WordPress loading speed is great. The site loading speed is also good. I have 83 contents, all contents contain media files. But still the website runs smoothly. I will suggest anyone to try Namecheap as a first web hosting for a year or so. Because while your website is low on data, you can easily run it on a slower web hosting. But it won't hamper your site's loading speed as it's not hampering mine.
Cheers
Less

Reviews

axar san
axar san from India,

Very Worst Service & fraud Company

1.0
yesterday i bought domain of vtechkeundo.com.au. debited amount from my account. after that i didnt show my domain in my account. after 20 minutes to talk with support executive she told me that domain is bought from another perso...Read Moren.

if domain is not available for sell so, how can you guys show the domain as a free domain?

Very very Worst Experience.

Spoiled my Day and My Time.

Also when i bought this domain so i have sent msg to my printer for use this domain in my visiting card and letter head.

so i again request to all that please do not buy anything in namecheap.com

This company is fraud and taken money. if i scold to customercare then after she returning my money back with cutted down some charges.

interesting thing is this domain is also available on this website.

please follow the attachment
Less
Stachko Anatolyi
Stachko Anatolyi from Slovakia,

Unlawfully banned domains

1.0
Competitors threw a fake complaint, and namecheap.com banned all domains for me, they don’t want to show the proof for each domain, because I know they’re wrong!

And this is the answer of their technical support:
"Hello,

Le...Read Moret us underline that we have grounds to believe that the domain names in question were registered for deliberate abusive activity.

Please be informed that the details of our investigation can not be disclosed. Hence, we are not able to provide you with the requested evidence, as it is our internal information.

Thank you for understanding."

I do not advise, since domains are banned just like that, wait until competitors write a complaint about you, and they ban you.
Less
Musa Bello
Musa Bello,
There should be room to sue a Hosting Company for such damages.
Tim P.
Tim P. from United States,

No support

1.6
Their support after they were hacked does not exist. After they sent out request to change all passwords for our account, we started getting rejections to our e-mail. I contacted support and placed a ticket, I had to jump through ...Read Morehoops before they would even think about looking into the problem. After hoop jumping they replied twice that they had resolved the problems. Not true! The e-mail were still being rejected. Their last reply I bothered reading stated "We think you problem is SFP is not custom for your domain and to contact the owners of the domain rejecting the mail for more information" . I did a simple test on a couple of "SPF checker" site to find out there was no SPF. As this domain was setup by them 2 years ago and we had no problems with SPF rejections until they were hacked, I wondered how the SPF entry was deleted. After a couple of weeks they did not even bother to do any thing to resolve the problem. I fixed the problem myself and will begin moving my servers and about 20 other customers to another host. What a vwaste of time dealing with poor or no support.Less
Kevin Daley
Kevin Daley from United States,

TOTAL DISASTER...AVOID AT ALL COSTS

1.0
I have used many hosting companies. I can say with all certainty that this is by far the #1 WORST hosting company of all. What adds insult to injury is that when PROBLEM DOES SURFACE THEY COMPLETELY IGNORE IT. We have sent numero...Read Moreus critical requests for help which have been completely ignored.

The only way to communicate with them is to deal with their underaged, under experienced Chat (bots) customer service people who take a 3 minute issue and turn it into a 45 minute disaster where you will have no resolution.

Do yourself a favor and simply move on to any other Hosting Company
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Felix D.
Felix D. from Ukraine,

just terrible

1.0
My account was locked without any reason for that... I have already created 2 tickets but I never got an answer from support

"Your account has been temporarily locked due to suspected fraud, a chargeback or some similar violati...Read Moreon of our terms of service." - This is what I have seen for the second week.

And for what? I just bought a domain, basic hosting and a SSL certificate - that's all !!

Where is the fraud here ??
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Frank Nites
Frank Nites from United States,

TOTAL SCAM COMPANY

1.0
I joined Namecheap because of the price. It seemed like an good provider. After some time past, about 2 months they changed. They billed me for renewal but didn't provide it. They attempted to come up with excuses but I kept catch...Read Moreing the lady in a lie. They never reimbursed me but stole my money. Confronting them didn't help they only retaliated. - I waited until I moved my domains off away from this company to say anything. They harass their customers - take it from me and all the others reporting them. Stay Away from NameCheap.comLess
André Pereira
André Pereira from Portugal,

BUSINESS EMAIL LOCKED DUE TO "FRAUDLENT" FLAG

1.0
BUSINESS EMAIL LOCKED DUE TO "FRAUDLENT" FLAG

Let me start by saying I've never left a bad review anywhere, never felt the need to do so, and understood things cannot always go well, sometimes it goes wrong and we have to try t...Read Moreo comprehend the other end, not just the client side.

A few days ago I set an email account for my business on this provider, and with the domain name paid arround 85USD. I paid this with a Revolut virtual card. Today in the midst of business email exchanges my account suddenly starts to ask for my password, and I insert it two times untill I start to think something must be wrong with the e-mail service. So I go to the website try to login and there I found my account was locked.
I try to go through customer service and explain to them that I can't have my business e-mail down because I was in the middle of business exchanges and right now it is affecting my business deeply. Everytime the answer is that Risk Management will get in touch with me and that it may take a little more time because right now they're having many tickets submissions. I imagine why they're having this much tickets submissions. Overall pretty bad experience, and you cannot simply lock someone out of they're business like this.

By the way, I wanted to give a 0 review but it isn't possible here.
Less
Bruno Mirchevski

Expert Review

Bruno Mirchevski

Last Update | September 2021

Monthly Update - September 2021

Hosting Plans Shared Hosting; WordPress Hosting; Reseller Hosting; VPS Hosting; Dedicated Servers; Migrations and Transfers
Top Features 100% Uptime Service Level Agreement (SLA); Use Of Latest Technology; Components With Multiple Redundancies; User-Friendly Interface; cPanel; Softaculous Installer For WordPress; Over 100 Single Click Apps; Single Contact Point For Billing And Support; Free Domain And Migration; Free Email Accounts In Every Plan; Free Automatic Backups Twice A Week; 30-day Money-back Guarantee
Customer Support Live Chat; Help Center; Ticketing System

During September, Namecheap:

During August, Namecheap:

Namecheap is the furthest you can go with associations! As the name implies, they provide names, and they do so “cheap.” And as you already know, names in web hosting refer to domains!

Read More

8
Good
Rated by Bruno Mirchevski
  • User Friendly
    8
  • Support
    8
  • Features
    8
  • Reliability
    7
  • Pricing
    9

Screenshots

You got it right, if you need an affordable domain, Namecheap is the go-to place. But that’s not where it ends. Namecheap goes far and beyond when it comes to its customers. The company offers Shared, WordPress, Reseller, VPS Hosting, Dedicated Servers, Migrations, and Transfers.

Namecheap is committed to delivering customer commitment, protecting privacy and freedom. It aims to provide the best domains at the best prices with the best service ever since its establishment in 2000. Now, let’s put all of it in numbers as the best indicator if you ask me.

The company has over 1,700 Namecheapers in over 18 countries, manages over 13 million domains worldwide, and has a 4.7 out of 5 overall satisfaction rate based on more than 1.5M verified Shopper Approved reviews.

Customers around the globe trust Namecheap, and there’s no doubt about it. But the question for today is, do I? I’ll put all strings aside and provide you with a firsthand review regarding Namecheap’s service, features, support, and reliability. Let’s hop right into it!

Getting Started with Namecheap

Way to go, Namecheap! What an impressive welcome. I will not lie; I love the site.

Namecheap is one of the top domain name registrars as an affordable and reliable domain and hosting option. And they make this clear as soon as you visit their site.

You can immediately spot their offers for registering or transferring a domain name.

screenshot of Namecheap home page

If you choose to register, you can enter data and ‘Search’ for availability or use the Beast Mode. In the Beast Mode, you can enter various specifications, such as price range, or filter TLDs according to niches.

screenshot of Beast Mode

If you scroll a bit down on the home page, you will also get to the plans, even though you can access them from the Top Menu as well. Here, you can choose between Promos, Domains, WordPress, Hosting, Security, and Apps.

Namecheap always points out the top deals so that customers can further benefit from their services. At the point of my registration, the company offered free domains, 99 cent domains, and many price discounts on different plans. However, these offers continually change so that I wouldn’t stick to this information.

screenshot of Domain page

In Domains, you can find the most popular domains. Namecheap further classifies its offers into Transfer sales, New launches, or Best price categories.

Domain Selection page screenshot

The company also offers free trials within the WordPress hosting plans. In hosting, you can find plans on sale, free trials, and free domains. The same applies to the remaining two categories, Security and Apps.

Now, let’s go shopping!

You can find Domain Name Search, Domain Transfer, New TLDs, Bulk Domain Search, Personal Domain, Marketplace, Whois Lookup, PremiumDNS, and FreeDNS in Domains.

screenshot of drop menu of Domain

Shared Hosting, WordPress Hosting, Reseller Hosting, VPS Hosting, Dedicated Servers, and Migrate to Namecheap are part of Hosting in the Top Menu.

You can migrate to WordPress or go for Managed WordPress Hosting. I will leave the rest of the options for later on in the review.

I will go for the shared hosting option, as usual. It’s the cheapest one after all!

Namecheap offers three different Shared Hosting plans, Stellar, Stellar Plus, and Stellar Business.

screenshot of Shared hosting plans

At this point, you can choose between three data center locations, the US, UK, or Europe. Also, you can select a monthly plan, an annual one, or one for two years.

Once again, we can spot the hosting providers’ rule of thumb – the longer the term, the better the discount. Consequently, if you know what you are looking for and can commit with resources, you might as well purchase the yearly or 2-year plan. However, there’s a catch!

Namecheap only provides you a discount on the initial purchase. The price increases at renewal, but they are transparent about it (even though the letters are a bit small and pale, a good ‘detective’ can spot them).

All shared hosting plans come with a domain name, unmetered bandwidth, free website builder, domain name and privacy protection, free automatic SSL installation, free Supersonic CDN, 30-day money-back guarantee, and free under 24 hours website migration.

The differences between Stellar, Stellar Plus and Stellar Business lie in the number of websites, SSD, and AutoBackup & Cloud Storage. Furthermore, Stellar Plus and Business plan come with a free .com domain.

Another thing worthy of mention is the price changes regarding the data centers. While the locations in the US are cheaper, you will have to pay more for the UK and EU, which is quite unfortunate if you live there. See, the closer you are to a data center, the better the speeds. So, if this is your priority, you might as well have to pay a bit extra.

I chose the Stellar monthly plan with a data center in the US to test what Namecheap has to offer at its core.

screenshot of Stellar hosting plan

Once you click on ‘Get Started,’ you will get to the following screen.

In the ‘Domain Name Connection,’ you need to connect a domain to your hosting plan. Here, you can choose between a new domain name or an existing one. You can also check the disk space, bandwidth, and the number of websites you get with your purchase.

I already have a domain name that I usually use for all testing purposes, so, once again, I’ll do the same.

screenshot of Domain name Conection page

I clicked on Existing Domain Name, which required me to sign in to Namecheap. So, I pursued it.

screenshot of Domain name Conection page (Existing Domain Name selected)

When I clicked on Sign In, I got to the following screen. At this point, you can enter your credentials if you have a Namecheap account. If not, like in my case, you will need to create an account. It’s all fast and easy, so worry not; it will only take you a few seconds.

You need to enter your username, password, first, last name, and email, and you’ll be good to go.

screenshot of Login/Signup page

Next, you need to enter your domain so that Namecheap can connect it to the hosting. Once again, the process took seconds.

Connect site hosting page screenshot

At last, you will see the following screen, showing you that Namecheap has set the structure in place.

finding a domain name page screenshot

So, you can once again check your purchase and click add to cart. The provider will then transfer you to the following screen. Here, you can once again check whether all is how it’s supposed to be.

Order Confirmation page screenshot

For instance, in Bulk Settings, you can choose whether eligible services should automatically renew before the expiration date or not.

screenshot of Bulk Settings drop menu

You can also check or modify the time for the plan – one month, a year, or two years. Right next to it, there’s the button to auto-renew. They might have forced this option a bit too much, but at least they are fully transparent regarding their offers, which I must admit, I like.

screenshot of the billing period selection page

Now, onto the fun part! If you scroll a bit down, you will find several add-ons to improve your site further, such as SSL, VPN, EasyWP WordPress, and Professional Email.

screenshot of Improve Your Site

Usually, web hosting providers include a free SSL, so I wouldn’t say I like this too much. Worse yet, the price increases at renewal.

As for the VPN, Namecheap provides a free trial in the first month, after which you will have to pay for the service. It’s the better alternative, as it lets you, the customer, test whether you need a VPN and how it will work for your needs.

More precisely, Namecheap offers three different VPN plans – monthly, 1-year, and 3-year VPN plan.

One thing to look out for at this point is the initial discount. For instance, Namecheap advertises a 100% discount on the monthly plan. However, that’s essentially the free trial, after which you will pay for the service. The same applies to the rest of the plans, offering a discount exclusively on the first purchase. In other words, the price increases at renewal.

screenshot of hosting plans

EasyWP WordPress allows you to launch and host your WordPress site in less than 30 seconds. It also includes a free SSL, easy backups, and a simple dashboard with a strong security layer. If you go for this option, you can also skip on the paid SSL, as it’s included for free in the EasyWP.

I have already added a web hosting plan in my basket, as you can see. Now, as for the professional email, Namecheap once again provides you a free trial. You can test how the feature works for your business during this time and then decide whether to add it to your plan or not.

screenshot of the cart

After I checked everything, I confirmed my order. See, Namecheap also provides the option for a promo code, but unfortunately, I don’t have one at the moment. So, I will have to go for the full price. On the bright side of things, it’s an affordable one.

Once you click ‘Confirm Order,’ you’ll get to the Account Contact Information form.

Here, you need to enter First and Last Name, Address, City, State/Province, Zip/Postal Code, Country, Phone Number, Fax Number, and Email Address.

screenshot of account contact information

If you check the box ‘I’m registering on behalf of a company,’ Namecheap will also ask for your Company Name and Job Title.

screenshot of account contact information ("i'm registering on behalf of a company" selected)

You can fill out all information and click ‘Continue,’ which will take you to pay.

Namecheap provides options to pay by card, Paypal, or Account Funds. I’ll go for the first option.

screenshot of Payment method

As soon as you enter the card info, you can once again check your billing address. At this point, you can also add it as your default account contact or add a new contact.screenshot of Receipt Details tab

At last, you can adjust the renewal settings for your purchase by ticking the boxes in the section.

screenshot of Renewal Settings for Your Purchase tab

Once you finish with Billing, you will get to the fourth step of the process, order. Here, you can edit your order details, either update your shopping cart or change payment details.

screenshot of the "Order" tab

Once you check all details and information, including the Terms and Agreements, you can click on Pay Now.

screenshot of the payment details

And that’s all about it! You are finished with the registration process.

One thing I like when it comes to Namecheap is its dedication to customers. As soon as you place your order, they thank you for it and ask for feedback.

screenshot of the "Thank You for Your Order" tan

Setting Things up at Namecheap

First things first, let’s review the Dashboard.

You can find yourself a new domain (possibly using the Beast Mode) or check your active plans here. As you can see, I have one functional product.

Furthermore, you can top up your account balance or turn on the two-factor authentication straight from here, in the Dashboard.

screenshot of the Dashboard

If you click on Manage, it will redirect you to the Domain List, which is essentially a shortcut to some important actions you can take into your account.

The Domain List consists of Domain, Products, Sharing and Transfer, and Advanced DNS sections.

In Domain, you can find PremiumDNS, Private Email, or Domain Contacts.

screenshot of the Domain List tab

The Products tab lists all your Namecheap products. You can filter according to Status (Active, Alert, Grace, or Expired), Flags (Trial and Blocked), or Others (New).

Furthermore, you can manage your products or access the cPanel.

screenshot of the Products tab

An alternative way to get to the cPanel is using the Hosting List tab. Here, you can find the button ‘Go to cPanel.’

screenshot of the Hosting list

And here we are! If you are at least a bit into hosting services, you certainly recognize the standard form. Yet, I will further elaborate for the first-time users.

The cPanel is one of my favorite features in a hosting provider, as it comes with incredible ease of use yet many options.

Namecheap provides ten standard sections within the cPanel. However, it takes things to another level, as it also adds the tab ‘Exclusive for Namecheap Customers,’ allowing for a superior and unique customer experience.

Let’s get into more details.

In Email, you can Email Accounts, Forwarders, Email Routing, Autoresponders, Default Addresses, Mailing Lists, Track Delivery, and Global Email Filters. And that’s just halfway through. Here, you can also set Email Filters, Email Deliverability, Address Importer, Spam Filters, Calendars and Contacts, Email Disk Usage, E-mail FAQ, and E-mail Client Setup.

screenshot of the cPanel panel

Next, Files covers File Manager, Directory Privacy, Disk Usage, Web Disk, FTP Accounts, Backup, Backup Wizard, Git Version Control, and Inodes Usage.

screenshot of the files panel

Databases are all about phpMyAdmin, MySQL Databases, its Database Wizard, and FAQ.

c

Domains cover add-on, subdomains, aliases, redirects, Zone Editor, Dynamic DNS, and FAQ. I have to mention it; I like how Namecheap further facilitates the user experience by adding a frequently asked questions (FAQ) section in each subcategory.

screenshot of the Domains panel

Metrics generally provide you with all the needed information and analytics regarding your account. Here, you can find Visitors, Errors, Bandwidth, Raw Access, Awstats, and Resource Usage.

screenshot of the Metrics panel

Security covers SSH Access, SSL/TLS, Manage API Tokens, Hotlink Protection, Leech Protection, SSL/TLS Status, and Two-Factor Authentication.

screenshot of the Security panel

The software section consists of WP Manager by Softaculous, PHP PEAR Packages, Optimize Website, Application Manager, Softaculous APPs Installer, Setup Node.js App, Select PHP Version, Setup Python App, Setup Ruby App, and PHP FAQ.

screenshot of the Software panel

In Advanced features, you can manage Cron Jobs, Indexes, Error Pages, and find the Virus Scanner.

screenshot of the Advanced panel

Preferences provide access to Password and Security, Change Language or Style, Contact Information, and User Manager.

screenshot of the Preferences panel

The Softaculous Apps Installer is divided into two sections, Scripts, and Categories.

Scripts consist of WordPress, Joomla, AbanteCart, phpBB, SMF, WHMCS, Open Real Estate, MyBB, Dolphin, pH7CMS, Laravel, OpenCart, Concrete5, and Oxwall.

In turn, Categories cover Blogs, Micro Blogs, Portals/CMS, Forums, Image Galleries, Wikis, Social Networking, Ad Management, Calendars, Gaming, Mails, Polls and Analytics, Project Management, E-Commerce, ERP, Guest Books, Customer Support, Educational, DB Tools, Music, RSS, File Management, Others and Libraries.

screenshot of the Softaculous panel

Now, sure I saved the best for last.

Exclusive for Namecheap customers covers Jellyfish Spam Protection, Google Apps, Namecheap SSL, CodeGuard, Website Builder, Contact Support, Namecheap Knowledgebase, and Manage Shell.

screenshot of the Exclusive for namecheap customers panel

I’m not finished with the cPanel yet. On the right side of your screen, you can find two additional sections, General Information, and Statistics.

General Information displays the Current User, Primary Domain, Shared IP Address, Home Directory, Last Login IP Address, and Theme.

screenshot of the General Information

You’ll get to the following screen if you click on the blue button with the tool emoji. Here, you can view the SSL status of your domains.

screenshot of the SSL/TLS status

In turn, if you click on Server Information, you will find details, such as Hosting Package, Server Name, cPanel Version, Apache Version, PHP Version, or MySQL Version. It also displays the Architecture, Operating System, Shared IP, Path to Sendmail or Perl, Perl Version, and Kernel Version.

screenshot of the Server information

Under General Information, you can see the Statistics. It shows how close you are to reaching your hosting plan’s full potential or, say, limits. It portrays information such as File Usage, Disk usage, MySQL Disk Usage, PostgreSQL Disk Usage, Bandwidth, Addon Domains, Subdomains, Email Accounts, Mailing Lists, Auto responders, Forwarders, Email Filters, FTP Accounts, MySQL Databases, CPU Usage, Entry Processes, Physical Memory Usage, IOPS, I/O Usage, and Number Of Processes.

screenshot of the Statistics

And that’s a wrap-up. Well, at least with the cPanel. Back to the Dashboard!

As you can see, I haven’t set the Private Email feature. it comes with a Domain-Based email, Anti-Spam protection, Email & File Storage, and POP3/IMAP/Webmail access. Furthermore, you can get two months for free.

screenshot of the Private Email

In SSL Certificates, you can find the ID, Name, Status, term, and time remaining for your SSL.

screenshot of the SSL Certificates tab

Apps display the application you have activated on your plan. See, I have none. So, let’s hop to the store to see what Namecheap has to offer.

screenshot of the "Get some apps" tab

I clicked on ‘Get some apps.’ The next thing I see is this unique shop.

screenshot of the Apps page

Namecheap provides both free and paid apps.

Supersonic CDN, EasyWP, Namecheap VPN, Logo Maker, Namecheap Uptime Monitoring, and Canvas are free apps.

However, you’ll have to pay for the Site Maker, Validation.com, Google Workspace, Business Card Maker, Strikingly, Hosting, Weebly, Ghost Machine, and Namecheap Legal.

Finally, Profile (within the Dashboard) consists of Personal Info, Security, Billing, Tools, and Inbox.

screenshot of the Profile menu

Personal info covers Name, Username, Primary Email, All Addresses, and Social media.

Security is divided into Access (Password, Two-Factor Authentication, and Support PIN) and Recovery & Alerts (Recovery Settings, Security Alerts, and Incoming Invitations).

What I liked the most about this section is the support PIN, as it continually changes. You can also choose to refresh it any time you see fit manually.

screenshot of the Security tab

Billing provides for a comprehensive view of all Account Funds, Payments, Apps Payments, and History.

In Account Funds, you can check or top-up your balance, withdraw Marketplace Earnings or Affiliate Commissions.

screenshot of the Billing tab

Both the Payment and Apps Payments sections refer to your payment methods. Here, you can edit, add a new card to your account.

screenshot of the Payment tab

At last, History covers all Orders, Transactions, Apps Orders, and Apps Transactions you had with Namecheap.

screenshot of the History tab

In Tools, there are four subsections, Organization, Notifications, Advanced, Business & Dev Tools. Organization divides your domains into groups for easier management. You can manage the notifications sent by Namecheap in the second subcategory. Then, you can preset domain contacts and DNS/host records for use with new domain registrations in Advanced. And finally, you can use Business & Dev Tools to manage your involvement in Namecheap’s Affiliate Program, API Access, Reseller Program, and Domain Marketplace.

Inbox, the last tab from Profile, contains messages from Namecheap regarding your account and other services.

screenshot of the Inbox tab

Performance, Speed, and Uptime

Namecheap offers a monthly Uptime Guarantee for its hosted services. If the provider fails to meet this Guarantee, you will be eligible for a cycle prolongation for the time the service was unreachable. More precisely, Reseller and VPS accounts come with 99.9%, while Shared, Business & Dedicated Server Accounts come with a 100% uptime guarantee.

Enough with the theory; let’s see how it works in practice. Namecheap provided for a 99.96% uptime average for the last year. In other words, the provider had some outages. Still, it delivered a decent number.

The same applies to its speed. While there are faster hosting providers on the market, Namecheap provided for average, proper load time. Better yet, they are continually working to improve these indicators, thus improve the user experience.

You can choose between US, UK, or European servers. The rule of thumb is, the closer the data center, the faster the server. However, you will have to pay an extra dollar if you choose UK or EU, which is a bit unfortunate.

Also, you can benefit from SSD (solid-state drive) storage, which is essentially faster than traditional drives.

Level of Support at Namecheap

Namecheap provides many ways to contact their support team if you need help or encounter an issue with your hosting plan. More precisely, you can use their comprehensive help center, ticketing system, or 24/7 available live chat.

The Help Center is indeed a one-stop solution. Here, you can find the Knowledgebase, Guru Guides, Blog, How-To Videos, and Status Updates.

screenshot of the Help center

The Knowledgebase is utterly comprehensive. It covers all different aspects of Namecheap’s service. So, you are very likely to find what you have been looking for. Moreover, there is the FAQ section, introducing some aspects from customers’ perspectives.

Apps, EasyWP, How-To Videos, General & Support, Checkout & Billing, Domains, Domain Privacy Protection, Domain Transfers, Hosting, Email service, SSL Certificates, My Account, Affiliates, API & Resellers, Legacy Products, PremiumDNS are all sections within the Knowledgebase.

screenshot of the knowledgebase

The Guru Guides introduce a different perspective with deeper-level expertise from Namecheap’s in-house professionals. In this section, you can find the Affiliate Marketing, Expert Advice, Expert Insights, Getting Started, Online Marketing, Parents, Product general, Products, Apps & Deals, Security, Students, and Tutorials categories.

Furthermore, you can filter – Beginner or Advanced level, depending on your knowledge and needs.

screenshot of the Guru Guides

The blog displays the top articles Namecheap’s resident bloggers on business, tech, and more. You can also learn from the how-to videos, being the best solution for beginners. At last, you can check the current status of your server.

Namecheap further facilitates your experience since it allows you to learn by product. Using this option, you can select your product/service and find all you need to know about it.

screenshot of the Domains tab

Sure, there is a lot of data here. However, you still might not find what you are looking for. If that’s the case, you can either submit a ticket or chat with a live person. Also, Namecheap likes to hear what its users have to say, so feel free to leave feedback.

screenshot of the Contact us page

Here’s how the ticketing system looks and works. First, you need to choose a department. Then, you enter General Information, User Ticket Creation, Account Ownership Verification, Your Message, tick a few boxes, and click Submit.

At first, it seemed fast and easy. But honestly, Namecheap requires too much information at this point. You need to enter your domain name, user name, hosting package, Namecheap username, support PIN, even though you are logged in to your account. I have seen more straightforward forms in my career for sure.

submiting a ticket page screenshot

Now, onto the live chat. I will contact a live agent to ask for a refund.

Namecheap offers a rock-solid 30-day money-back guarantee. You can test out their products during this period and back out while it’s not too late if you don’t see them fit. And that’s exactly what I did. Don’t get me wrong; I was satisfied with the service. But at the end of the day, that’s what I do. I test web hosting providers with a single goal – to provide you, my followers, with an honest firsthand review.

However, keep in mind, extra add-ons such as server management, dedicated IP address, and licenses are non-refundable. As I have none, I will get a full refund of my resources.

Once I clicked on Live Chat Support, I got to the following screen.

screenshot of the live chat

I entered all information, as requested, and clicked on Start Chat.

The live chat agent got into the chat in less than a minute, which is excellent. However, I got the following response. They asked me to use the ticketing system. Is there a point in having a live chat to redirect users onto the ticketing system?

screenshot of the live chat (start conversation)

I sure don’t like how their system works. But I had to fill out the request. The next thing I saw is this message.

screenshot of the request received message

Namecheap offers priority support with VPS Hosting or Reseller Plans. I’m not sure where I stand with this one, as I have a shared hosting plan. But I guess they have to justify paying more, one way or the other.

Security and Backups

Namecheap is dedicated to the constant improvement of privacy, security, and integrity. These are indeed the areas that set Namecheap apart from its competitors, ultimately making it the better alternative.

First, Namecheap has the best hardware and software firewalls combined with a highly technical in-house security system. It comes with Leech Protect, CodeGuard, Virus scanners, Hotlink protection, WhoisGuard, and SSL Certificates.

Leech Protect is a unique feature that allows you to limit the number of logins that can occur in 2 hours. So, you can protect your site from brute force attacks with it.  CodeGuard provides monitoring, backup, and restoration services. And WhoisGuard hides your name, address, email, and contact number from third parties such as hackers, spammers, or marketing entities to protect your data.

Here, I would also mention two-factor authentication, the VPN service, personal privacy, and browsing protection. Furthermore, you can use the TOTP - Time-based One-Time Password feature. It allows you to use one-time passwords generated by an application, such as Google Authenticator, to protect your account.

PremiumDNS is yet another noble feature. This protection transfers your domain to a PremiumDNS platform with 100% DNS uptime and DDoS protection at the DNS level. It includes security technology DNSSEC (DNS Security Extensions). In turn, it protects you from malicious third parties who attempt to redirect site visitors to “imposter” sites.

The best thing about the backup is that Namecheap provides them for free. More precisely, the provider performs two backups per week. You can always request a copy of this data. However,  you can also choose to complete one independently.

Specific Features of Namecheap

Done with all specifications and details, we get to my favorite question. Why should you go for Namecheap than any other provider on the market? Here are several features that make its products distinct and valuable.

  • 100% Uptime Service Level Agreement (SLA)
  • Use Of Latest Technology
  • Components With Multiple Redundancies
  • User-Friendly Interface, Standard cPanel
  • Softaculous Installer For WordPress
  • Over 100 Single Click Apps
  • Single Contact Point For Billing And Support
  • Free Domain And Migration
  • Free Email Accounts In Every Plan
  • Free Automatic Backups Twice A Week
  • Flexibility And Scalability Without Contracts

Summary

If I had to describe Namecheap with one word, I would go for decent. It provides for average uptime and speed, meaning there are both better and worse performing competitors. However, if you consider the pricing, you might as well understand its value.

Namecheap is affordable all over. It comes with cheap shared hosting and lots of freebies. Better yet, it’s user-friendly. Even beginners can easily navigate the cPanel and find all they need in it. Still, it’s not much, as Namecheap seems to lack some advanced features.

Now, even though it provides for free domain and migration, Namecheap is once again limited in this regard. After the first year, the renewal prices increase. So, you will have to pay an annual fee for the domain, otherwise advertised as free. I’m not too fond of the lack of transparency, which I have to say, I stumbled upon.

Namecheap managed to amaze me with its wide offer of security-enhancing features. They seem to value the privacy and safety of their clients. Furthermore, Namecheap continually updates its list of top-level extensions. In turn, you can rest assured, you will always pick from interesting extensions instead of the popular .com.

At last, I would say they need some improvement in terms of customer support. While I must praise their comprehensive Knowledge Base with almost all hosting-related information you might ever need, Namecheap might need to work on their ticketing system. It takes so much time to fill the form out (find all names, usernames, and codes). It’s always better to go for the more straightforward solution. Furthermore, I didn’t get the best impression from the live chat agent, and they don’t offer phone support.

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Namecheap pros

  • Free Domain And Migration
  • Cheap Products/Services
  • Lots Of Freebies Included In Packages
  • User-Friendly cPanel
  • Comprehensive Knowledge Base
  • Excellent Security Features
  • Updates To TLDs

Namecheap cons

  • Hidden Fees And Renewal Rates
  • Downtime And Speed Issues
  • Lacks Advanced Features
  • No Phone Support

FAQ

Is Namecheap Trustworthy?

Namecheap is the leading domain registrar accredited by ICANN. The company was founded in 2000. Its team has managed over 13 million domains worldwide, generating a 4.7 out of 5 overall satisfaction rate based on over 1.5 million verified Shopper Approved reviews.

Is Namecheap Really Cheap?

Yes, Namecheap is currently one of the cheapest web-hosting providers on the market. Its shared hosting plans are more affordable than getting a single domain name with another provider. In other words, Namecheap can meet the budgets of different customers worldwide.

Where Are Namecheap Servers Located?

Namecheap has three data centers in the USA, the UK, and Europe. Their shared hosting servers, VPS carriers, and dedicated servers are located in Phoenix, Arizona, while the UK servers are located in Timico’s data center close to Nottingham, in the Midlands.

How Do I Enable cPanel On Namecheap?

First, you need to access your Namecheap Account Panel. Then, select Domain List with “All Products” view, hover over the Hosting icon, select “Manage” from the drop-down menu, and click “Go to cPanel.”

Is NameCheap Good For Domains?

As far as affordable domain names go, Namecheap is the best on the market. Not only does it grant cheap domain names, but it also adds many freebies to the mix. Furthermore, Namecheap provides reliable hosting services to over 1.5 million websites of all shapes and sizes worldwide.

Namecheap Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Stellar 20 GB Unlimited cPanel 3 $1.58 4.0 Details
Stellar Plus Unlimited Unlimited cPanel Unlimited $2.68 5.1 Details
Stellar Business 50 GB Unlimited cPanel Unlimited $4.80 3.8 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Pulsar 40 GB 2 cores 2 GB $8.88 4.9 Details
Quasar 120 GB 4 cores 6 GB $15.88 4.9 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Xeon E3-1230 v5 480 GB 4 x 3.40GHz 8 GB $48.88 4.9 Details
Xeon E-2236 480 GB 6 x 3.40GHz 32 GB $79.88 2.4 Details
Dual Xeon Silver 4208 1 TB 8 x 2.10GHz 64 GB $159.88 4.9 Details

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