Uptime & Reliability

99% uptime guarantee with few customer complaints

You’ll get a 99% uptime guarantee, though what type of credits you get if it drops below this point is unclear.  Most companies today are offering at least 99.9% guarantees too, which makes this one not quite as good.

Despite the questionable guarantee, however, they do provide a good, reliable hosting option to people who are running simple sites.  You don’t want to run a major corporation or even a mid-sized business here, but for personal blogs or entry level sites, you shouldn’t have any issues.

Features

Standard shared hosting features with very few extras

There is nothing really standing out in their feature list to speak of.  That being said, however, there are no features that are really missing either.  When it comes to basic web hosting on a shared server, they give you what you need.

One nice feature is their web stats option, which is provided on all packages.  While it doesn’t give any information that you couldn’t get from Google Analytics or another similar service, it is nice to have it built right in.  This is especially true for newer webmasters.

Support

Good support when you need it

They don’t specifically say when they have technical support available.  Their main toll free number is only active during the day, as is their main email contact.  They do have an online ticketing system that you can use, but it is not immediately clear when they will get back to you.  When you do get in touch with someone, their technicians seem to be skilled and able to resolve most issues quickly and easily.

Pricing

High base price that drops with longer agreements

The base price for their lowest shared hosting plan is $6.99 per month, but that drops down to $4.99 if you pay for a year up front.  If you need an SSL certificate, that costs another $9.99 per year on their first two packages, but it is included in their highest option.

They do have a full 30 day money back guarantee available, which is always nice to see.

Summary

Simple hosting tailored just for basic sites

While you certainly can’t compare this hosting company to many of the others out there, they aren’t trying to compete for the same business.  They want to give entry level webmasters a simple place where they can buy a domain and do the hosting all at once, and that is what they’ve done.  No huge benefits here, but no problems either.

Pros:

• Simple hosting packages
• Responsive support for both technical and customer service issues
• Easy hosting when you buy a domain name from name.com

Cons:

• Limited to shared hosting options
• Web hosting is not their primary business
• Hosting is not scalable to larger sites