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Primarily a domain name registration company, but also offering shared hosting
Name.com is one of the larger domain name registrars in the market. In addition to this, however, they also offer several shared hosting packages to their customers. They don’t offer anything beyond shared hosting, but for those who only need this type of hosting, they do provide a high quality service.
Their hosting comes with all the standard features you would expect including MySQL databases, the ability to manage email addresses and spam protection. The speed of their hosting is surprisingly high, especially for shared hosting. This is an indication that they don’t overload their servers like so many shared companies seem to do these days.
Unlike some companies that offer hosting as a secondary business, Name.com seems to actually have put some effort into this service. They keep their hardware and software up to date and provide nice support for their hosting customers.
Uptime & Reliability
99% uptime guarantee with few customer complaints
You’ll get a 99% uptime guarantee, though what type of credits you get if it drops below this point is unclear. Most companies today are offering at least 99.9% guarantees too, which makes this one not quite as good.
Despite the questionable guarantee, however, they do provide a good, reliable hosting option to people who are running simple sites. You don’t want to run a major corporation or even a mid-sized business here, but for personal blogs or entry level sites, you shouldn’t have any issues.
Standard shared hosting features with very few extras
There is nothing really standing out in their feature list to speak of. That being said, however, there are no features that are really missing either. When it comes to basic web hosting on a shared server, they give you what you need.
One nice feature is their web stats option, which is provided on all packages. While it doesn’t give any information that you couldn’t get from Google Analytics or another similar service, it is nice to have it built right in. This is especially true for newer webmasters.
Good support when you need it
They don’t specifically say when they have technical support available. Their main toll free number is only active during the day, as is their main email contact. They do have an online ticketing system that you can use, but it is not immediately clear when they will get back to you. When you do get in touch with someone, their technicians seem to be skilled and able to resolve most issues quickly and easily.
High base price that drops with longer agreements
The base price for their lowest shared hosting plan is $6.99 per month, but that drops down to $4.99 if you pay for a year up front. If you need an SSL certificate, that costs another $9.99 per year on their first two packages, but it is included in their highest option.
They do have a full 30 day money back guarantee available, which is always nice to see.
Simple hosting tailored just for basic sites
While you certainly can’t compare this hosting company to many of the others out there, they aren’t trying to compete for the same business. They want to give entry level webmasters a simple place where they can buy a domain and do the hosting all at once, and that is what they’ve done. No huge benefits here, but no problems either.
Simple hosting packages
Responsive support for both technical and customer service issues
Easy hosting when you buy a domain name from name.com
I am a 54 y/o man that runs a painting company in NJ. I also do web sites for clients part time. I have been a name.com customer for well over 8 years. I currently have 63 domains with them and had 63 associated web sites hosted on their servers.
On 01-27-2017, I received an email from Name.com which states: “The hosting for yourdomain***.com has been suspended. It was suspended because we received a verifiable spamming complaint. More specifically, info@yourdomain***.com” And this suspension came with no warning. To add, I have no idea what “verifiable spamming complaint” even means, as I am the last person in the world that would send spam.
I immediately called Name.com to find out (what in gods name), was wrong with my account. I spoke on the phone with one of their employees at great length. She stated, “your account has been permanently suspended for spamming”. I explained to her that I was in no way responsible for any form of spamming @mydomainname. I suggested that someone must have hacked into their system and sent email from my account. No one has access to my computer but me as I live alone, so spamming did not happen on my end. She stated, “there is nothing I can do, your hosting account has been permanently suspended”. And she gave me the feeling that she believed I was lying.
The end result - 63 of my web sites went offline, at the flip of Name.com’s incompetent hands, and they offered no solution. Name.com (on a whim), has forced me to seek web hosting with a different company, and has caused loss of monies, loss of time and has caused much unnecessary stress and inconvenience. I will have to spend an estimate of 7 days, setting up 63 domains on a new server and uploading data for my 63 web sites.
I have found Name.com to be an Irresponsible, incompetent, unprofessional, unreliable and unfair service. This company has given me an unnecessary workload and has caused a major inconvenience in my life. I’d also like to add that on September 5, 2016 - I paid in full $203.88 for a (1) year hosting plan with Name.com and was forced to pay for a new hosting plan on January 25, 2017 with a different company. I have been sickened by this unprofessional company.
I have contacted my credit card company to do a chargeback and hopefully get my money refunded. However, the stress and inconvenience this has caused outweighs the expense.
Hi Anthony (I'm not good in english, buy I'll try...) Maybe any of your sites had bad programmed contact form. That may cause abuse from hackers and spammers. You should check that, because it could cause you trouble in your new host too.
I bought a domain name last year and was unhappy with their customer service, so planned to transfer it. I noted the renewal date on my calendar. Three weeks before, I get an email it auto-renewed weeks before the expiry date. I have used about 5 domain name providers since 2001 and this has never once happened. Of course, their horrible customer service would not refund my card and pointed to 20 pages of fine print. If they were sorry for the inconvenience, as they claimed, they'd simply have refunded my card.
I will take my business to dreamhost. They are an excellent company who aren't out to rip off their customers.
ZERO Customer Support (Lost time, money & data with Name.com)
We purchased domain and emails from Name.com, bad decision. We end up changing supplier, which was a pain for the business but it was best solution in the end. Emails not working, lost data due to hosting...and unable to fix it with them. There is no support, always they reply with same email, no chat or call center available. Dont Use
I received an email from them that they were going to refund some money from a domain backorder that I paid for in 2012. I just received this info in October of 2016. When I went into my account to place the refund back in my credit card, it was impossible to do and very confusing. So I emailed them for assistance. They said: "I attempted to refund the account credit back to the credit card that was used for the original purchase, however it failed. Since the order was placed in 2012, we received an error from your bank stating the refund could not be processed, therefore we will not be able to provide a refund back to the original payment method.
You can use the account credit towards any future purchases. I do apologize for the inconvenience. Please let me know if you have additional questions." I told them of course they can't refund the credit card because it expired. It is November 2016, the order was placed in 2012. I also asked if they can refund it to my paypal account. Also I didn't have any further products with them just prior to this. I had transferred them all or didn't renew any of them this year. After much back and forth with them to have them put it in my credit card they NEVER did nor tried to. As of right now I still have not been paid back what is owed. I know that it is not impossible.
Name.com domain panel nameserver changing is very worse
I transfer 100 domains to name, but when I change nameserver it is not beeing propagated, 7 days later after changing nameverver on name.com domain panel, WHOIS was still indicating previous hosting company IP / name / location Therefore your site will stay off during those days. Really bad domain nameserver change service
A Swaggering Abuser in Completely Contempt of Rules and Standards
I transferred 90% of my domains to another registrar early this year because of name.com's lack of reliability and functionalities, and planned to transfer the rest to google.com when it graduates from its beta phase as a domain registrar.
One month later, I became to receive "Renew now to avoid service disruption" hoax notifications from name.com on domains that were already under another registrar's management. In their emails, name.com threatened that the whois "Privacy Service" would expire within 24 hours, but I could renew them at $0 with name.com.
Those were the domains that had nothing to do with name.com any more, and their records should have been deleted the moment when they were transferred away from name.com.
All the emails that I sent requesting name.com to stop its hoaxs just went nowhere. Each time, they made a pology after a delay, and then continued its abusive as usual.
I had enough. On September 7, 2016, I decided to transfer all the domains away from name.com. Yet, there was another big surprise - my account was blocked by name.com's newly updated "Domain Name Registration Agreement." Without clicking the "Accept" button, I could not use the domain management tools, including lifting the privacy service, unlock the domains and obtain the auth codes so that I could transfer the domains away to another registrar.
While I was very busy these days, I was forced to spend a significant amount of time to deal with this gorssly abusive perpetrator. As of this date of September 20, 2016, 13 days after I requested the transfers, all the domains are still held up by name.com.
As I wait on hold for the umpteenth time, I am regretting my choice to go with name.com. Closing my email account as it is taking days and days and days for them to transfer to google mail. Was going to edit my website this morning, but that is down as well. No one ever answer your questions in a way that makes any sense - either via email or when you do actually get to talk to someone. My clients were completely frustrated as they were emailing me but getting NO bounce back as I was not receiving. STAY AWAY. If they had 0 stars as an option below - I would choose that. .5/10
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