Name.com Expert and User Insights by Name.com Customers
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Primarily a domain name registration company, but also offering shared hosting
Name.com is one of the larger domain name registrars in the market. In addition to this, however, they also offer several shared hosting packages to their customers. They don’t offer anything beyond shared hosting, but for those who only need this type of hosting, they do provide a high quality service.
Their hosting comes with all the standard features you would expect including MySQL databases, the ability to manage email addresses and spam protection. The speed of their hosting is surprisingly high, especially for shared hosting. This is an indication that they don’t overload their servers like so many shared companies seem to do these days.
Unlike some companies that offer hosting as a secondary business, Name.com seems to actually have put some effort into this service. They keep their hardware and software up to date and provide nice support for their hosting customers.
Uptime & Reliability
99% uptime guarantee with few customer complaints
You’ll get a 99% uptime guarantee, though what type of credits you get if it drops below this point is unclear. Most companies today are offering at least 99.9% guarantees too, which makes this one not quite as good.
Despite the questionable guarantee, however, they do provide a good, reliable hosting option to people who are running simple sites. You don’t want to run a major corporation or even a mid-sized business here, but for personal blogs or entry level sites, you shouldn’t have any issues.
Standard shared hosting features with very few extras
There is nothing really standing out in their feature list to speak of. That being said, however, there are no features that are really missing either. When it comes to basic web hosting on a shared server, they give you what you need.
One nice feature is their web stats option, which is provided on all packages. While it doesn’t give any information that you couldn’t get from Google Analytics or another similar service, it is nice to have it built right in. This is especially true for newer webmasters.
Good support when you need it
They don’t specifically say when they have technical support available. Their main toll free number is only active during the day, as is their main email contact. They do have an online ticketing system that you can use, but it is not immediately clear when they will get back to you. When you do get in touch with someone, their technicians seem to be skilled and able to resolve most issues quickly and easily.
High base price that drops with longer agreements
The base price for their lowest shared hosting plan is $6.99 per month, but that drops down to $4.99 if you pay for a year up front. If you need an SSL certificate, that costs another $9.99 per year on their first two packages, but it is included in their highest option.
They do have a full 30 day money back guarantee available, which is always nice to see.
Simple hosting tailored just for basic sites
While you certainly can’t compare this hosting company to many of the others out there, they aren’t trying to compete for the same business. They want to give entry level webmasters a simple place where they can buy a domain and do the hosting all at once, and that is what they’ve done. No huge benefits here, but no problems either.
Simple hosting packages
Responsive support for both technical and customer service issues
Easy hosting when you buy a domain name from name.com
Reliable, excellent customer service, user-friendly for newbies
I bought one domain as per recommendation by a business coach. I was hoping the experience would be less painful than another company. And it was, The user interface is easily navigable, for a newbie that is a blessing! and customer support was prompt, professional and knowledgeable.
This is the worst customer service ever! I have been a name.com client for over 15 years, many projects and domain names with this provider. More than a month ago, a problem arose with the provider through no fault of mine, and I completed everything on time, and my account was blocked. The support service cannot solve anything, they send it to the abuse service, which does not answer anything. In live chat, support cannot solve anything either. Wrote on social networks - no answer. Apparently, with you there is only one way out - to go to court. Login: hoochieman Ticket #2345947
Hello Yan, We are sorry to hear about your experience and appreciate your business over the years. Our support team does not have access to the information needed in order to assist with compliance matters. Please continue to work with our compliance team regarding any concerns surrounding your account status.
very ugly service. They cant solve my issue (hosting setting not work) and dont give me any answer.
Ticket ID: #2344221
its a pity that i take my time for this hosting.
Live chat is not wor only stupid bot, very hard speak in chat with support. And they change my webpage. dont use this hosting!!!!
Hello Oleksandr, We are very sorry to hear of your experience and apologize for any frustration. We have reviewed your support tickets - 404 errors can be tricky at times and may need a website developer to further review your content and coding. We offer various hosting products that may be better suited for your needs here: https://www.name.com/hosting-solutions. We are more than happy to further assist!
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