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4.4
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    4.4
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  • Reliability
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  • Pricing
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MochaHost Reviews and Expert Opinion

A few words from MochaHost

Years ago, our founders realized that many online service providers lacked the skills and vision needed to provide truly integrated, holistic, and flexible online solutions. In addition, these mavericks realized that many businesses were paying far too much money for far too little results.

That's why in 2002 they launched MochaHost - The Online Central.

MochaHost special...Read Moreizes in providing professional hosting, web design, e-commerce, and Internet promotion services.

At MochaHost, we believe that the key to success is to provide professional services and support, at a well balanced price.
Become a part of our community today and experience the difference!
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MochaHost HomePage Screenshot
Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $1.95 - $6.21
VPS $7.98 - $44.98
Dedicated Server $19.00 - $169.00

Availability

100% Uptime

Data Centers

Mureed alAttar

Pinned Review

Mureed alAttar,
4.6
I have been with MochaHost - Mocha2 (Linux) G5 Reseller Plan since 05/07/2016, it is a year and a half now, and I satisfied with the service and the great support team. The package in comparison to ot...Read Moreher hosting companies has some features will not even get in another place like: Mocha Load Protection, Never Reboot Protection, Lightning Fast Guarantee and they give you 180 days money back guarantee. They claim that they have a 100% Uptime Guarantee but the service get down or more than 3 hours and no one even told us about that or even gave us a indemnity! i really do not why. I surprised when i told that reseller plans has no lifetime discounts as other plans on the same company, and I wonder why don't they support Let's Encrypt on their reseller plans.

But although my experience is not too long in this reseller plan but I have tried them with vps to my friend and as always the support team is incomparable and have well-informed team, ticket support and live chat, they can solve any problem as fast as they can.

Mureed alAttar
WSDirector.com
Facebook: http://2lo.in/visit/fb.me/alAttarMurid
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Reviews

M sarkar
M sarkar from India,

A big lie

1.6
These people are a big lie. I'm so frustrated by their behavior today. They promised a fixed renewal amount for lifetime since 1st renewal and got the same at my 1st renewal but today when I try to renew for another year, they ju...Read Morest changed the price and it is higher than they promised. Even their customer service representatives are so unprofessional, I never got satisfied with their answered because they actually know nothing. I'm so surprised that how you can cheat customers this way?
Don't trust them, don't expect anything positive from customer service. Got worst experience ever in my life.
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MochaHost
MochaHost,
Dear Client,

Thank you for sharing your experience! Since MochaHost takes all of our clients feedback very seriously, can you please reach out via e-mail to "sqa@mochahost.com"?

Since our "LifeTime" discount does effectively...Read More lock your hosting package price, our managers are very eager to review your case and see what was the exact situation that occurred. We will be awaiting your e-mail, thank you!

Best regards,
MochaHost
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M sarkar
M sarkar,
I didn't talk about lifetime discount! I said I got discount while purchasing the subscription only and with an agreement of a fixed renewal amount for next renewals. I purchased the plan for around $54 or so and supposed to be a ...Read Morerenewal amount of $83 from second year onward. I renewed last year for $83 with a domain name. But this year your system asking $88 for no reason, even without the domain name. Why do you charge me higher whether I fixed my renewal amount for $83 as per your agreement? And your rude and unprofessional customer service representative says anything without logic.
This is how you lie.
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MochaHost
MochaHost,
Hello,

We would love to review your complaint in details! As we mentioned, our Management is hoping to receive an e-mail from you to our Service Quality Assurance department at - "sqa@mochahost.com"

Without reviewing your su...Read Morepport interactions and account, we have no way to comment on your feedback in any meaningful way. We hope to hear from you soon via the provided e-mail address.

Regards,
MochaHost
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M Sarkar
M Sarkar,
Well, I have sent a mail in details including all payment and invoice numbers as per your request above.
I'm copying here the same below;
I have purchased Business 1y (Linux) G28 with a free domain (storycraftbiz.com) for 1 yea...Read Morer on 2nd Sept. 2019 in a discounted price of $41.70, invoice Number: 814174.
At that time I was offered to fix my yearly renewal amount by $83.40 per year for the whole package including the domain name.
Next year 2020 I renewed my whole package by paying $83.40, Invoice 1034105 sent on 07/07/2020.
Few days ago I transferred my domain to somewhere else and the domain is not active now in MochaHost.
Yesterday I tried to renew my hosting subscription and found that you are asking to pay $88.20.
Now my questions:
1. Why the renewal fees increased when it was fixed at the time of purchasing?
2. Why do I pay more for the 3rd year renewal even when the domain is not active?
3. Why do you show different price and promise a fixed renewal amount from next year renewal at the time of purchase and suddenly you increase the amount after 2 years, and your unprofessional customer service representatives say that they can do nothing at all?
4. Why the inactive domain (already transferred month ago) still attached in my account?
5. Why your customer representative says that he cannot remove the inactive domain when I requested yesterday and supposed to handle this request after 4 hours when someone else would join duty as per him but still not deleted?
6. Would you like to check all my info and correct my renewal fees and remove the inactive domain name from my account so that I can think to continue?
7. Would you like to let me know why I have to face this kind of harassment and waste time this way?
8. Why yours customer representatives are so unprofessional?
I will be waiting for your response.
Thank you.
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E J R
E J R from United States,

A Complete Waste of Time and Money

1.0
UPDATE - MochaHost tech support is unable to make MS Outlook 2019 work with the email server on either of the sites they are hosting for me. (As "proof" that MS Outlook 2019 works, they actually showed me screenshots of it suppose...Read Moredly working with a DIFFERENT email client from another software publisher. I have filed a formal complaint of fraud with the FTC through its website). I have been trying to set up two sites with this host over a week now. Their tech support is the absolute worst I have ever encountered. They provide virtually no help with setup. I can't get strait answers from them on where or how to upload files or transfer domains. They have a phone, but never answer it or reply to voice messages. They claim to have chat support, but their chat window never loads (if you are using a secure browser). When I complain, they insist that it is working and never check it or try to remedy the problem. Their replies to my email messages -- when they bother to reply at all -- are unresponsive to the questions asked. Either they bear little relation to the issue that I brought to their attention, or the questions are simply ignored. It seems like, when I submit a ticket on their web site, they sometimes just go in and mark it as "closed" without ever addressing the issue. And, to top it off, I think they're playing games with their pricing. I was led to believe that the plan I selected would end up costing about half what I was paying with my previous host. It has turned out to be only negligibly cheaper (a significant loss, in fact, if deduct the cost of the time they have wasted) and basically no tech support or any way to get my sites up and running. I've been dealing with web hosting companies for over 30 years and never encountered one that has been this bad right from the outset. I would have given it a score of zero, but 2 out of 10 appears to be the limit that I am allowed to post.Less
Tunde kadiri
Tunde kadiri,
This is the worst hosting company I have ever seen. They behave like gang stars. Shot your site down at will without any respect for your business. Any business minded person should stay clear from them.
EJR
EJR,
Did you find another host? If so, which company? Are they any good?
MochaHost
MochaHost,
Dear Edward,

We always appreciate our customers sharing their experiences, both positive and negative alike! We also try our best to follow-up and even share our side of the story as well.

Both our Support staff and Managers...Read More have been involved in active communication regarding your experiences. We have provided numerous times results, screenshots, 3-rd party audits and all other possible information, all trying to prove to you that your services are in fact working as intended.

We can assure you that thousands of our clients use "MS Outlook" and have had zero issues configuring it both with, and without our assistance. If needed, we are perfectly happy to share here as well all of the relevant parts of our communication, along with all of the information and results that were sent to you regarding the issues you were seeing on your end.

Best regards,
MochaHost
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EJR
EJR,
Nearly all of your initial responses turned out to be false. It took you days to respond to my complaints. You only remedied them after I proved to your that you were wrong. Your "proof" that Outlook worked was from another email ...Read Moreclient. You didn't actually fix the Outlook until yesterday, after being publicly shamed for it. And, now that it's working, it's horribly slow. Furthermore, I just received my VISA statement and found that you charged me significantly more for one of the domain transfers than your invoice, buy link, and sale confirmation said they cost. And your company STILL refuses to reply to the email messages I have been sending you from the email account provided by my ISP. We are so done. If you don't refund what I have paid you by the time I have found another hosting company, or give me any trouble transferring the domains, I will post online so other potential customers see how you handle problems.Less
EJR
EJR,
Correction. I just spoke with my bank. There was a bit of screw up with the printed invoice. MochaHost did correctly bill for the domain transfer. (Though their price is higher than the quotes I have been getting from their compet...Read Moreitors. The only way I'll know for sure is to see if whoever I go with honors it.)Less
Zaza Software Developer
Zaza Software Developer from Egypt,

MochaHost is Poor. Avoid

3.0
For at least 2 months, I've been having repetitive problems with MySQL database hosting, which kills the entire hosting account and makes clients fly away from my service, and also makes me lose a lot of search rank on Google.

...Read MoreMochaHost don't seem to do any effort to shoot the problem or nail it down, but rather tend to reset or restart the service or servers, so things would work relatively okay for a short while, then quickly deteriorate again.

You will also see "Scheduled Server Maintenance" emails and notes a bit toooo often--don't know where the 99.99% uptime promise has gone!!

What I like, though, about MochaHost service is the free SSL certificates feature, which is not available to many other hosting vendors.
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N AG
N AG from Singapore,
Moved from MechanicWeb

Got cheated with their Anti spam Spamexperts Package

1.0
They told me its activated on the account and then when i sent them technical proof asking for details if it is activated , they went missing. Then I complained and moved to another hosting provider. I asked for refund and they sa...Read Moreid we have terms that you cannot take refund. I have reported them to the bank for customer abuse and fraudulent transaction. Their customer service is very rude and changed after they know I found the truth about this company.Less
MochaHost
MochaHost,
Dear Customer,

Since MochaHost deeply cares about feedback left from our clients, we carried out a full investigation based on your review. It seems that your support tickets show no clear communication about any specific issue...Read Mores you experienced with "SpamExperts". Our Staff has asked you repeatedly for information on exactly what seems to be wrong with your service, and gave you the steps how to access your Control panel for the service in question. We have not received any clear details whatsoever from your end to this day.

We are always ready to help, we just need to know what seems to be the actual issue. Please note that the "SpamExperts" service you ordered was 100% provided and available for use. All details on it's usage were also provided a few times over. MochaHost remains at your disposal via your account, please feel free to reach out and let Us know how we can assist you.
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Zaza Web Developer
Zaza Web Developer,
How many times per week or per day does it take to report the EXACT SAME PROBLEM in order to get it fixed and stop it from happening over and over again?
MIKE
MIKE,
Saw a website www.mochahostscam.com but no content ! Maybe too much scam done that's why website has come up !
Greg Scott
Greg Scott from United States,
Moved from GoDaddy

They mangled my domain name

1.4
as their first step and wanted me to go through a various steps to fix it. I cancelled immediately and asked for a refund. They then keep arguing it is my fault when the first email from them had the correct information before t...Read Moreheir system (probably with code completion) mangled the letters, dropping one.Less

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

MochaHost Expert Review

MochaHost was launched in 2002 with affordable yet flexible hosting plans as its guiding star. Since then, the company has gone on to become a top choice for users that want budget-friendly prices but are unwilling to compromise on hosting features.

Our MochaHost review revealed that the company’s comprehensive plans give you a lot of value for the cost of subscription. It’s not only developers that have a lot to gain from MochaHost’s featureful plans. Beginners are also given a lot of tools to help settle into web hosting with ease. With a rare 100% uptime guarantee and super-fast load times, MochaHost is a web hosting solution to watch.

Pros and Cons

Pros:

  • Enjoy a lifetime discount that lets you renew your plan at the initial price you paid – or for less.
  • Keep your website running consistently thanks to MochaHost’s Never Reboot Protection.
  • Hit the (web hosting) ground running with a free website builder and free website transfer help.
  • Get the help you need quickly from MochaHost’s tech experts via 24/7 live chat, ticketing and phone callbacks.
  • Protect your website with 24/7 network monitoring, RAID 10, firewall and malware protection.
  • Take MochaHost out for a test drive with a 180-day risk free guarantee – if you’re not happy with your plan, you get the remaining months’ payments refunded.
  • Use ultra-fast load speeds to move up the Google SEO ranks and expand conversions.

Cons:

  • The wide selection of MochaHost plans can be confusing for newcomers.
  • While the company’s core prices are very low, for customers that require add-ons the costs can accumulate.
  • MochaHost’s basic plans are really meant for light traffic. If your traffic starts to pick up – you’ll have to scale to a costlier plan.

Pricing and Payment Methods

Among the world’s many affordable web hosting providers, MochaHost stands out as being exceptionally cost-effective. Part of this is due to the company’s LifeTime Discount, which covers most MochaHost products and means that your renewal prices will be the same or less as the initial price you paid. Moreover, if you use a MochaHost coupon, you can likely reduce your total payments quite a bit.

MochaHost offers cloud, reseller, VPS, and dedicated hosting, with most cloud hosting plans optimized for CMS, Java, and e-commerce platforms. The company’s most basic cloud hosting plan, Soho, starts at $1.95 a month and covers hosting for one website, unlimited bandwidth and storage space, unlimited email accounts and SSL certificates.

However, if you want access to slightly more advanced features – the company’s website builder or 1-click app installation – you’ll have to upgrade to MochaHost’s business cloud package. Reseller plans start at $9.47 and include the WHM control panel, free SEO tools, the website builder and a choice between Linux or Windows servers.

Users that require or prefer more privatized servers can choose from MochaHost’s feature-rich VPS or dedicated packages. The starter VPS package with a Linux server, Ristretto4, is from $7.98 monthly and gives you 40 GB disk space, smartphone support, and even a newsletter or email marketing app.

MochaHost’s dedicated Linux cloud servers start with Altura-3 at $19.00 monthly and offer 50 GB SSD storage space as well as letting you choose between managed and unmanaged servers. We were definitely impressed with MochaHost’s very low prices, though we would advise users to read the fine print – some features listed are actually add-ons and can bump your signup prices.

Ease of Use

There are a lot of things going for MochaHost. Beginners can do well for themselves with the company’s website builder and unlimited email accounts. Clear explanations of each plan’s features on the MochaHost website are complemented by the company’s expansive knowledge base, which provides easy-to-follow instructions for both billing and technical issues.

We would be remiss if we didn’t mention MochaHost’s developer pack, which addresses the majority of the advanced tools we look for in a hosting provider. An intuitive PHP selector tool gives you a choice of 6 PHP versions to configure, manage and adapt your PHP extensions and applications. The 50 MySQL accounts that come with even the most basic cloud hosting plan gives you a lot of flexibility for managing your web content.

Load Times and Reliability

MochaHost has really put a lot of effort to provide the best of the best when it comes to uptimes and load times, and it shows. The company’s Never Reboot Protection updates servers without having to power them down, and this in part accounts for MochaHost’s 100% uptime guarantee – a rarity in today’s web hosting landscape. Our months of tests were able to confirm upwards of 99.99% uptimes, placing MochaHost at the pinnacle of hosting reliability.

As far as load speed goes, MochaHost has several different factors, including SSD drives with caching boosts, geo optimization and state of the art servers contributing to its incredibly fast load times. The result? Over our months of testing under different traffic conditions, MochaHost’s load times averaged between 850-1000ms, half or less than Google’s recommended hard limit of 2s.

Features

On the whole, MochaHost provides the features we like to see. Beginners are empowered to dive into the thick of things with the company’s intuitive website builder, a 1-click installer for over 450 apps directly from the MochaHost cPanel, and free website transfers. You can also easily build your online business up with unlimited email accounts and free SSL accounts.

Developers also have it good with MochaHost. We liked how the company let us customize our back-end with different programming languages, and how easy it was to choose a PHP version with MochaHost’s advanced PHP selector. Both beginners and advanced users can benefit from a range of security features, such as malware and spam monitoring, and weekly automatic backups.

A word of caution: some standout MochaHost features are only available after an upgrade – if you stick with MochaHost’s most basic plans, you may not have access to all of the dazzling features the company has to offer.

Customer Support

One of the things that we really enjoyed about MochaHost was the detailed information they provide about the different features that come with each plan. Instead of leaving hosting newbies to frantically Google these unfamiliar concepts, MochaHost takes pains to explain what your getting – and why it’s important.

Live agents are available 24/7 via live chat, but you can open a ticket through the website or call MochaHost’s toll-free number to receive a callback. The company’s large step-by-step video tutorial library walks beginners through different setup procedures, and its knowledge base also includes written guidance for more advanced users.

User Reviews

Our expert reviews don’t take web hosts’ marketing for granted – we test each host over a period of months to see if they actually live up to their hype. After reading our analysis, explore our user reviews to discover whether MochaHost makes the grade.

Conclusion

On the whole, we were impressed with how well MochaHost balanced its affordability with featureful packages. Beginners have access to the types of tools and support that make the initial plunge into web hosting less daunting. Developers are also home safe with features like support for various programming languages and MySQL extensions.

The name of the MochaHost game is choice, and the fact that you can have three tiers to choose from within each plan, as well as choices between Linux and Windows servers and a variety of servers optimized for different popular platforms, really sealed the deal for us. With MochaHost you do get what you pay for, and it’s important to scroll through your plan to ensure you’re signed up for the features you really wanted.

That said, MochaHost is constantly innovating to deliver better consistency, speed, support, and safety for your website, which is something that strongly resonated with us.

MochaHost Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Soho - Linux Unlimited Unlimited cPanel 1 $1.95 8.4 Details
Business - Linux Unlimited Unlimited cPanel Unlimited $3.48 9.0 Details
Soho - Windows Unlimited Unlimited cPanel 1 $2.48 8.2 Details
Business - Windows Unlimited Unlimited cPanel Unlimited $3.98 8.9 Details
Mocha - Linux Unlimited Unlimited cPanel Unlimited $5.59 8.6 Details
Mocha - Windows Unlimited Unlimited cPanel Unlimited $6.21 8.2 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Ristretto4 40 GB 1 x 1.20GHz 512 MB $7.98 8.7 Details
Core 20 GB 1 x 2.40GHz 1 GB $9.95 9.7 Details
Perfetto1 60 GB 1 x 2.40GHz 2 GB $9.98 8.6 Details
Perfetto2-R2 80 GB 1 x 2.40GHz 2 GB $13.48 9.4 Details
Perfetto2 80 GB 2 x 2.40GHz 2 GB $14.98 9.4 Details
Perfetto1-R2 60 GB 1 x 2.40GHz 1 GB $18.17 8.0 Details
Perfetto3-R2 100 GB 2 x 2.40GHz 2 GB $17.98 5.8 Details
Perfetto3 100 GB 2 x 2.40GHz 3 GB $19.98 4.8 Details
Perfetto4-R2 150 GB 2 x 2.40GHz 4 GB $22.48 4.4 Details
Perfetto4 150 GB 3 x 2.40GHz 4 GB $22.48 6.5 Details
Perfetto5 200 GB 4 x 2.40GHz 4 GB $26.98 9.4 Details
Perfetto5-R2 200 GB 4 x 2.40GHz 6 GB $26.98 8.7 Details
Perfetto6-R2 250 GB 4 x 2.40GHz 8 GB $31.48 10 Details
Perfetto6 250 GB 4 x 2.40GHz 6 GB $35.98 6.6 Details
Perfetto7-R2 300 GB 6 x 2.40GHz 10 GB $40.48 8.7 Details
Perfetto7 300 GB 4 x 2.40GHz 8 GB $44.98 9.2 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Altura-3 50 GB 1 x 2.40GHz 2 GB $19.00 8.7 Details
Altura-3 100 GB 2 x 2.40GHz 4 GB $30.00 8.7 Details
Ankola-3 100 GB 2 x 2.40GHz 4 GB $24.00 5.8 Details
Ankola-3 100 GB 2 x 2.40GHz 6 GB $35.00 10 Details
Barista-3 200 GB 4 x 2.40GHz 6 GB $47.00 2.0 Details
Barista-3 200 GB 4 x 2.40GHz 8 GB $52.00 8.0 Details
Barahona-3 300 GB 6 x 2.40GHz 8 GB $64.00 8.7 Details
Barahona-3 300 GB 6 x 2.40GHz 10 GB $69.00 8.7 Details
Matari-3 400 GB 8 x 2.40GHz 10 GB $81.00 9.6 Details
Matari-3 400 GB 8 x 2.40GHz 12 GB $86.00 8.7 Details
Moshi-3 500 GB 10 x 2.40GHz 12 GB $98.00 6.4 Details
Moshi-3 500 GB 10 x 2.40GHz 14 GB $103.00 8.7 Details
Moshi-4 600 GB 12 x 2.40GHz 16 GB $120.00 8.7 Details
Moshi-4 600 GB 12 x 2.40GHz 18 GB $125.00 8.7 Details
Moshi-5 700 GB 14 x 2.40GHz 20 GB $127.80 8.7 Details
Moshi-5 700 GB 14 x 2.40GHz 22 GB $147.00 2.0 Details
Moshi-6 800 GB 16 x 2.40GHz 24 GB $164.00 8.8 Details
Moshi-6 800 GB 16 x 2.40GHz 26 GB $169.00 8.7 Details

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