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MochaHost Reviews and Expert Opinion

A few words from MochaHost

Years ago, our founders realized that many online service providers lacked the skills and vision needed to provide truly integrated, holistic, and flexible online solutions. In addition, these mavericks realized that many businesses were paying far too much money for far too little results.

That's why in 2002 they launched MochaHost - The Online Central.

MochaHost special...Read Moreizes in providing professional hosting, web design, e-commerce, and Internet promotion services.

At MochaHost, we believe that the key to success is to provide professional services and support, at a well balanced price.
Become a part of our community today and experience the difference!
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MochaHost HomePage Screenshot
Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $1.95 - $6.21
VPS $7.98 - $44.98
Dedicated Server $19.00 - $169.00

Availability

100% Uptime

Data Centers

Mureed alAttar

Pinned Review

Mureed alAttar,
4.6
I have been with MochaHost - Mocha2 (Linux) G5 Reseller Plan since 05/07/2016, it is a year and a half now, and I satisfied with the service and the great support team. The package in comparison to ot...Read Moreher hosting companies has some features will not even get in another place like: Mocha Load Protection, Never Reboot Protection, Lightning Fast Guarantee and they give you 180 days money back guarantee. They claim that they have a 100% Uptime Guarantee but the service get down or more than 3 hours and no one even told us about that or even gave us a indemnity! i really do not why. I surprised when i told that reseller plans has no lifetime discounts as other plans on the same company, and I wonder why don't they support Let's Encrypt on their reseller plans.

But although my experience is not too long in this reseller plan but I have tried them with vps to my friend and as always the support team is incomparable and have well-informed team, ticket support and live chat, they can solve any problem as fast as they can.

Mureed alAttar
WSDirector.com
Facebook: http://2lo.in/visit/fb.me/alAttarMurid
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Reviews

David M. Higgins II
David M. Higgins II from United States,
Moved from iPage

Don't waste your time of money

1.0
After spending several weeks discussing my options and Mocha Host capabilities with the sales agent, I decide to go with them.I was assured my site would not be having the same issues I was having with IPage and that plan I was ch...Read Moreoosing would be capable of handling my site.

First off, if your current company does not use cPanel, as is with IPage(vDeck), then you're in for some trouble. Mocha Host will not help with installing the files, even though their front page says help with transfer and installing. I ended up with my site down for almost two weeks. I was told by Manager "Jim S."( apparently the only manager in the whole company) that I would have to install this myself. While in the middle of my install one of their techs uploaded the entire website and made it live.

While I was trying to make sure no duplicate files were there due to me uploading at the same time as the tech, Manager "Jim S." told me I did not know what I was doing and if I don't agree with them( meanwhile he apparently had no idea the tech was doing this) that they do not upload non-cPanel sites I need to cancel my service and find someone else. After I confirmed with the tech that the upload was done, I sent this email to "Jim S." and told him how this was being done and I wanted to speak with someone else since he did not know what was going on; he told me to find another company and said he would not respond to my ticket anymore.

If you need support for anything other than basic stuff, you're in trouble. They do not keep adequate error logs, nor do they actually offer support. When you contact support through either chat or support ticket, they will send you a long list of links to read. I was not getting data on CPU usage and data snapshots for over two weeks and was told" it's not real-time and not accurate anyways", along with "you don't really need them".

My site was consistently getting a 502 error over several days, and I researched the error logs I had access to( they have server logs with errors, but will not give them to you.) I could determine my browser and CloudFlare were not the issue. It was a direct issue with the server. I showed my data, screenshots and conclusions with the "Manger Jim S." and was told I was wrong, it was Cloudflare's issue. Even though I had proof it was a Mocha Host Server issue. I was also told that because I don't agree with them I could take my business elsewhere.

As I am writing this I received another email from "Manager Jim S." telling me to find another hosting company and he will closing my ticket and won't respond anymore.

DO NOT USE THIS COMPANY. POOR CUSTOMER SERVICE, TECHS ARE NOT PROFICIENT, MANAGERS ARE RUDE.
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MochaHost
MochaHost,
Dear David,

Thank you for the feedback on this issue. I am sorry that you are not satisfied with our service. I was able to review both of the cases you are mentioning and in both of these cases we tried to help and explain the...Read More issues from our side the best we can, multiple members were involved and it seems that we are just not fit for your needs and expectations.

We do not offer free migration from non cPanel accounts, we have never advertised such feature. We (multiple team members from multiple departments) have also tried to explain the limitation with CloudFlare, and the fact that without logs (which CF does not provide unfortunately) we are unable to provide further assistance and pin point the issue you are experiencing.

It is unofrtunate situation, but sometimes things do not work out between a vendor and a client, and this is why we recommend that you look into another hosting provider which can provide you with better service. We wish you good luck and all the best with your future hosting needs.

Dave C - MochaHost Customer Service Advocate
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David Higgins
David Higgins,
Amazing you couldn't help with my account when I contacted you, but you're on here less than 1 hour after my review published, responding to it... and on top of that you could find all the info on my account with not information r...Read Moreegarding my account.. That's some great detective work. My review stands and I will be removing my site from your services as soon as I can. Don't know when that will be exactly, but I will be. The customer service is terrible.Less
Joshua Hughes
Joshua Hughes from Australia,

My New Favourite Hosting Provider - MochaHost

5.0
After looking for hours for a hosting provider that can support my requirements, I found my way to MochaHost. Within just a few minutes of looking around, I knew that this site would do perfectly for me.

I'm not the most experi...Read Moreenced person when it comes to using cpanel and the likes, but all of my issues were resolved within just minutes, whether it be over support tickets and email, or MochaHost's live chat.

I'm astounded by the low prices, with them that low, anyone could have a website in just a few hours. I'm very happy with the features provided as well: MochaSupport staff preconfigure your server and make sure everything is a breeze for the client.

There's only one thing I can criticize, and that would be some of the cPanel and WHM tutorials. They were still easy enough to follow, but they look just a little bit older than they could be.

I appreciate the time that they've taken to help me, and I'm happy that I chose MochaHost.

Thank you, Joshua.
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Isaac Underhill
Isaac Underhill

Mediocre, always dealing with problems.

2.4
Advertise unlimited e-mail; but cap 200 at e-mail per hour. You can run into this quickly with shared hosting plans, they don't have any way to investigate which domain or e-mail account is the account that is maxing out. So if yo...Read Moreu resell service to several clients, one client can take down e-mail for all your clients.

Mochahost upgraded servers, but left it to their clients to migrate all e-mails and website data to new servers.

Another time e-mail went down, they changed the IP address of the e-mail server; but didn't change the DNS settings on their servers... took 5-6 support requests to get that resolved.

IMAP mail syncing is throttled, if you have an inbox larger than 1GB you will likely experience delays in receiving e-mail.
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MochaHost
MochaHost,
Dear Isaac,

I am sorry that you are not satisfied with our service. We do not offer unlimited emails per hour service, or mass email support and do not advertise such feature, and I am not aware of any provider offering this on...Read More a shared plan.

Unfortunately on the plan on which you are hosted, automatic email migration is not possible and that is limitation of the control panel and the actual email server. We do have other packages that offer such migrations.

If you need further assistance with any specific tickets you can contact our support and request escalation to L2, we should be able to look into the email causing issues, or your IMAP concern

Sincerely,
Jim S.
Account Services Specialist
MochaHost
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Scott Baker
Scott Baker from United States,

MochaHost is the Host I didn't know I wanted

5.0
I have been a long-time customer of another hosting company. They were acquired by EIG and have been going downhill ever since. The kicker was when I was no longer able to receive critical e-mail due to the host server being used ...Read Morefor spam. The support became unresponsive shortly after I provided them with their overly onerous information requirements (they thought I'd give up).

So after researching other hosts who aren't part of EIG I went with MochaHost. No pricing surprises. No hidden gotchas in the TOS.

Transferring to MochaHost was quick and painless. All of the features that were not working on my previous host miraculously just work, faster and better.

As for support I haven't needed much, but when I received an automated support e-mail the online chat support was able to answer my question in just a couple minutes. No run-around. No asking for the same information multiple times. No kidding.

You can't go wrong trying them. You can get your pro-rated money back for 180 days. Take that EIG!
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Nouman Aslam
Nouman Aslam from Pakistan,

FRAUDS ALERT!!! They do not refund as they say they will if not satisfied in 1 month

1.0
I purchased there Dedicated cloud and used it for 1 week but wasn't really happy with it so claimed the refund.
They said it will be refunded within 7 working days. After a few days I received a text messagefrom my bank and an em...Read Moreail from
MochHost.com saying the refund has been made. I got happy but after a few seconds I revived another SMS from my bank saying
that the same amount was charged again from my card that was refunded. After checking with my bank and account statement, I came to know the mochaHost.com took the refunded money back.
I got disappointed and contacted MochaHost they said we have refunded the money and did not charge anything and never gave my
money back
Please all out there be aware of this fraud they are doing.
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MochaHost
MochaHost,
Dear Client,

I am sorry that you have experienced this hassle. I have checked your case with our billing department and in fact your refund has been processed by our bank on July 17th 2018 as addressed in ticket ID: KQM-496703....Read More We could not locate a 2nd charge - we have talked to our bank about this issue and there are no extra charges for the same or other transactions processed through the card you have provided.

We recommend that you initiate a reversal of the fee that you believe is double directly from your credit card company or your bank.

Sincerely,
Jim S. - Account Services Specialist @ MochaHost
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Nouman Aslam
Nouman Aslam,
Now after posting this review I have got my money back by an apology from MochHost on 23/07/2018.
This is how you guys work seriously. I have contacted your representatives so many time and all they had to say was that We have re...Read Morefunded your amount and didn't charge any.
And I am getting the money back today after this review I have posted here.
Seriously disappointed!!!

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MochaHost
MochaHost,
Dear Client,

I am glad that you have received your refund. A refund can take several days once it has been initiated. Your refund as per our billing department feedback and mine has been processed on the 17th - not yesterday an...Read Mored is not related due to your review . Good luck with your new hosting venture!

Sincerely,
Jim S. - Account Services Specialist @ MochaHost
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Jorge Reyes Vázquez
Jorge Reyes Vázquez from Mexico,

My relationship with Mochahost...

3.6
I am a client of yours for about 5 years with packages (Business Win, Business Linux, Business Tomcat ) for 5 domains and I have had experiences of all kinds. Generally good.
However, where I had a lot of problems was in the inst...Read Moreallation of applications (magento, wordpress) for the Business Win_2012 package. ALWAYS there were errors in the installations and I had to go with other provider.
Currently the email service presents problems in the stability of the service.
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Abdurazaq Habibi

about Free Domain

4.8
we have hosted our website from approximately 5 years and also introduced Mochahost to many of our friends and they also hosted their websites with your servers, the other companies giving multi discounts or other bonuses to their...Read More customer but this is the first time that we receive an email that you will give us the lifetime free domain, we hope it done soonLess

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

MochaHost Expert Review

MochaHost was launched in 2002 with affordable yet flexible hosting plans as its guiding star. Since then, the company has gone on to become a top choice for users that want budget-friendly prices but are unwilling to compromise on hosting features.

Our MochaHost review revealed that the company’s comprehensive plans give you a lot of value for the cost of subscription. It’s not only developers that have a lot to gain from MochaHost’s featureful plans. Beginners are also given a lot of tools to help settle into web hosting with ease. With a rare 100% uptime guarantee and super-fast load times, MochaHost is a web hosting solution to watch.

Pros and Cons

Pros:

  • Enjoy a lifetime discount that lets you renew your plan at the initial price you paid – or for less.
  • Keep your website running consistently thanks to MochaHost’s Never Reboot Protection.
  • Hit the (web hosting) ground running with a free website builder and free website transfer help.
  • Get the help you need quickly from MochaHost’s tech experts via 24/7 live chat, ticketing and phone callbacks.
  • Protect your website with 24/7 network monitoring, RAID 10, firewall and malware protection.
  • Take MochaHost out for a test drive with a 180-day risk free guarantee – if you’re not happy with your plan, you get the remaining months’ payments refunded.
  • Use ultra-fast load speeds to move up the Google SEO ranks and expand conversions.

Cons:

  • The wide selection of MochaHost plans can be confusing for newcomers.
  • While the company’s core prices are very low, for customers that require add-ons the costs can accumulate.
  • MochaHost’s basic plans are really meant for light traffic. If your traffic starts to pick up – you’ll have to scale to a costlier plan.

Pricing and Payment Methods

Among the world’s many affordable web hosting providers, MochaHost stands out as being exceptionally cost-effective. Part of this is due to the company’s LifeTime Discount, which covers most MochaHost products and means that your renewal prices will be the same or less as the initial price you paid. Moreover, if you use a MochaHost coupon, you can likely reduce your total payments quite a bit.

MochaHost offers cloud, reseller, VPS, and dedicated hosting, with most cloud hosting plans optimized for CMS, Java, and e-commerce platforms. The company’s most basic cloud hosting plan, Soho, starts at $1.95 a month and covers hosting for one website, unlimited bandwidth and storage space, unlimited email accounts and SSL certificates.

However, if you want access to slightly more advanced features – the company’s website builder or 1-click app installation – you’ll have to upgrade to MochaHost’s business cloud package. Reseller plans start at $9.47 and include the WHM control panel, free SEO tools, the website builder and a choice between Linux or Windows servers.

Users that require or prefer more privatized servers can choose from MochaHost’s feature-rich VPS or dedicated packages. The starter VPS package with a Linux server, Ristretto4, is from $7.98 monthly and gives you 40 GB disk space, smartphone support, and even a newsletter or email marketing app.

MochaHost’s dedicated Linux cloud servers start with Altura-3 at $19.00 monthly and offer 50 GB SSD storage space as well as letting you choose between managed and unmanaged servers. We were definitely impressed with MochaHost’s very low prices, though we would advise users to read the fine print – some features listed are actually add-ons and can bump your signup prices.

Ease of Use

There are a lot of things going for MochaHost. Beginners can do well for themselves with the company’s website builder and unlimited email accounts. Clear explanations of each plan’s features on the MochaHost website are complemented by the company’s expansive knowledge base, which provides easy-to-follow instructions for both billing and technical issues.

We would be remiss if we didn’t mention MochaHost’s developer pack, which addresses the majority of the advanced tools we look for in a hosting provider. An intuitive PHP selector tool gives you a choice of 6 PHP versions to configure, manage and adapt your PHP extensions and applications. The 50 MySQL accounts that come with even the most basic cloud hosting plan gives you a lot of flexibility for managing your web content.

Load Times and Reliability

MochaHost has really put a lot of effort to provide the best of the best when it comes to uptimes and load times, and it shows. The company’s Never Reboot Protection updates servers without having to power them down, and this in part accounts for MochaHost’s 100% uptime guarantee – a rarity in today’s web hosting landscape. Our months of tests were able to confirm upwards of 99.99% uptimes, placing MochaHost at the pinnacle of hosting reliability.

As far as load speed goes, MochaHost has several different factors, including SSD drives with caching boosts, geo optimization and state of the art servers contributing to its incredibly fast load times. The result? Over our months of testing under different traffic conditions, MochaHost’s load times averaged between 850-1000ms, half or less than Google’s recommended hard limit of 2s.

Features

On the whole, MochaHost provides the features we like to see. Beginners are empowered to dive into the thick of things with the company’s intuitive website builder, a 1-click installer for over 450 apps directly from the MochaHost cPanel, and free website transfers. You can also easily build your online business up with unlimited email accounts and free SSL accounts.

Developers also have it good with MochaHost. We liked how the company let us customize our back-end with different programming languages, and how easy it was to choose a PHP version with MochaHost’s advanced PHP selector. Both beginners and advanced users can benefit from a range of security features, such as malware and spam monitoring, and weekly automatic backups.

A word of caution: some standout MochaHost features are only available after an upgrade – if you stick with MochaHost’s most basic plans, you may not have access to all of the dazzling features the company has to offer.

Customer Support

One of the things that we really enjoyed about MochaHost was the detailed information they provide about the different features that come with each plan. Instead of leaving hosting newbies to frantically Google these unfamiliar concepts, MochaHost takes pains to explain what your getting – and why it’s important.

Live agents are available 24/7 via live chat, but you can open a ticket through the website or call MochaHost’s toll-free number to receive a callback. The company’s large step-by-step video tutorial library walks beginners through different setup procedures, and its knowledge base also includes written guidance for more advanced users.

User Reviews

Our expert reviews don’t take web hosts’ marketing for granted – we test each host over a period of months to see if they actually live up to their hype. After reading our analysis, explore our user reviews to discover whether MochaHost makes the grade.

Conclusion

On the whole, we were impressed with how well MochaHost balanced its affordability with featureful packages. Beginners have access to the types of tools and support that make the initial plunge into web hosting less daunting. Developers are also home safe with features like support for various programming languages and MySQL extensions.

The name of the MochaHost game is choice, and the fact that you can have three tiers to choose from within each plan, as well as choices between Linux and Windows servers and a variety of servers optimized for different popular platforms, really sealed the deal for us. With MochaHost you do get what you pay for, and it’s important to scroll through your plan to ensure you’re signed up for the features you really wanted.

That said, MochaHost is constantly innovating to deliver better consistency, speed, support, and safety for your website, which is something that strongly resonated with us.

MochaHost Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Soho - Linux Unlimited Unlimited cPanel 1 $1.95 8.4 Details
Business - Linux Unlimited Unlimited cPanel Unlimited $3.48 9.0 Details
Soho - Windows Unlimited Unlimited cPanel 1 $2.48 8.2 Details
Business - Windows Unlimited Unlimited cPanel Unlimited $3.98 8.9 Details
Mocha - Linux Unlimited Unlimited cPanel Unlimited $5.59 8.6 Details
Mocha - Windows Unlimited Unlimited cPanel Unlimited $6.21 8.2 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Ristretto4 40 GB 1 x 1.20GHz 512 MB $7.98 8.7 Details
Core 20 GB 1 x 2.40GHz 1 GB $9.95 9.7 Details
Perfetto1 60 GB 1 x 2.40GHz 2 GB $9.98 8.6 Details
Perfetto2-R2 80 GB 1 x 2.40GHz 2 GB $13.48 9.4 Details
Perfetto2 80 GB 2 x 2.40GHz 2 GB $14.98 9.4 Details
Perfetto1-R2 60 GB 1 x 2.40GHz 1 GB $18.17 8.0 Details
Perfetto3-R2 100 GB 2 x 2.40GHz 2 GB $17.98 5.8 Details
Perfetto3 100 GB 2 x 2.40GHz 3 GB $19.98 4.8 Details
Perfetto4-R2 150 GB 2 x 2.40GHz 4 GB $22.48 4.4 Details
Perfetto4 150 GB 3 x 2.40GHz 4 GB $22.48 6.5 Details
Perfetto5 200 GB 4 x 2.40GHz 4 GB $26.98 9.4 Details
Perfetto5-R2 200 GB 4 x 2.40GHz 6 GB $26.98 8.7 Details
Perfetto6-R2 250 GB 4 x 2.40GHz 8 GB $31.48 10 Details
Perfetto6 250 GB 4 x 2.40GHz 6 GB $35.98 6.6 Details
Perfetto7-R2 300 GB 6 x 2.40GHz 10 GB $40.48 8.7 Details
Perfetto7 300 GB 4 x 2.40GHz 8 GB $44.98 9.2 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Altura-3 50 GB 1 x 2.40GHz 2 GB $19.00 8.7 Details
Altura-3 100 GB 2 x 2.40GHz 4 GB $30.00 8.7 Details
Ankola-3 100 GB 2 x 2.40GHz 4 GB $24.00 5.8 Details
Ankola-3 100 GB 2 x 2.40GHz 6 GB $35.00 10 Details
Barista-3 200 GB 4 x 2.40GHz 6 GB $47.00 2.0 Details
Barista-3 200 GB 4 x 2.40GHz 8 GB $52.00 8.0 Details
Barahona-3 300 GB 6 x 2.40GHz 8 GB $64.00 8.7 Details
Barahona-3 300 GB 6 x 2.40GHz 10 GB $69.00 8.7 Details
Matari-3 400 GB 8 x 2.40GHz 10 GB $81.00 9.6 Details
Matari-3 400 GB 8 x 2.40GHz 12 GB $86.00 8.7 Details
Moshi-3 500 GB 10 x 2.40GHz 12 GB $98.00 6.4 Details
Moshi-3 500 GB 10 x 2.40GHz 14 GB $103.00 8.7 Details
Moshi-4 600 GB 12 x 2.40GHz 16 GB $120.00 8.7 Details
Moshi-4 600 GB 12 x 2.40GHz 18 GB $125.00 8.7 Details
Moshi-5 700 GB 14 x 2.40GHz 20 GB $127.80 8.7 Details
Moshi-5 700 GB 14 x 2.40GHz 22 GB $147.00 2.0 Details
Moshi-6 800 GB 16 x 2.40GHz 24 GB $164.00 8.8 Details
Moshi-6 800 GB 16 x 2.40GHz 26 GB $169.00 8.7 Details

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