Write Review
4.2
Good
  • User Friendly
    4.3
  • Support
    4.0
  • Features
    4.3
  • Reliability
    4.0
  • Pricing
    4.3
Write Review
Visit Masterweb

Masterweb Reviews and Expert Opinion

Data Centers

Ridho Nastainullah

Pinned Review

Ridho Nastainullah,
4.4
My first ever time in website hosting company, and I don't think I could choose a better option. Masterweb has successfully provided a very good customer service that has been really helpful in taking...Read More care of problems, 24/7. Never once a problem I encountered lasted more than a day, since it's quickly handled by their support team. I have no doubt in choosing Masterweb for my future web-hosting needs.Less

Reviews

Nabila Kirana
Nabila Kirana from Indonesia,

Good Price & Very Reliable

5.0
I only bought a domain in Masterweb because it was relatively cheaper than other registrars. I was confused to setup so that my domain was connected to GitHub, but thanks to the help of the customer service, especially the Technic...Read Moreal Support section, my website was finally accessible as well, and I got new knowledge. Thank you for the helpLess
Salsabila Cendani
Salsabila Cendani from Indonesia,

Best Services

5.0
VPS
First time hosting, i choose Masterweb as my hosting provider, because many people say that Masterweb is very good. First impression for this hosting company is amazing, their customer service is fast and accurate, fixed some of m...Read Morey problems. the server quality is very good, worth the price. I hope Masterweb will be better and better in the future.Less
Andi Mahesa
Andi Mahesa from Indonesia,

Best Hosting I've Ever Used

5.0
Fast response, fast services and best support. Over 2 years using my website powered by Masterweb. Everything I get problems Masterweb's staff can handle that. Masterweb has fast hosting at low prices. Success for Masterweb, Thanks
Ryan Mandala
Ryan Mandala from Indonesia,

Best Services

5.0
VPS
Masterweb have a wonderful team who are comprised of people who are eager to give fast response everytime I face a problem. Thank you for the great service. I highly appreciate it.
Kreasindo Graha
Kreasindo Graha from Indonesia,

Thanks For Your Services, Succes Masterweb

4.8
VPS
Best service, fast response, best price, super cooperative and if you have any problem just chat the staff and they'll fix that straight away, also customer service super friendly, as a user I'm happy with their services. I have a lot of good experiences with Masterweb. Thank you!
Aditya Rahman
Aditya Rahman from Indonesia,

Best VPS Hosting

4.8
VPS
To be honest, I just want to go to 2 years using hosting from here, and so far there are no difficult obstacles that I have encountered, if there is one, I immediately chat the admin, and the response is fast, the obstacles are qu...Read Moreickly resolved, just don't regret using hosting from this host. Very powerful. Success for Masterweb.Less
Riani Adinda
Riani Adinda from Indonesia,

Best Customer Services

4.8
VPS
Best customer service, fast response and really good at helping. When i got a problem in website, Masterweb CS served me so well and fixed my problem very fast. Crazy cheap hosting, amazingly reliable, and lots of perks. Good job guys, keep it going.. !!
Miranda Saskia
Miranda Saskia from Indonesia,

Spectacular VPS Hosting

4.8
VPS
I am very satisfied using Masterweb's services. In addition to the services and features that are okay, fast, the most important thing is support from the best CS. Very helpful .. Served fast, assisted, at any hour. Until my web error was helped to finish normal again. Success for Masterweb

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Largest Hosting Company in Indonesia

Masterweb has been in business since 2004 providing reliable hosting to customers in and around Indonesia.  They offer shared hosting, VPS solutions, dedicated servers and colocation services to their customers.  In addition to the hosting, they also offer online marketing services, website builders, domain name registration and more.  The site is written in Indonesian and while it is possible to translate it, the result is not that great.  Things are still difficult to read, which makes it so those not from Indonesia may want to look else ware for hosting.

Read More
7.8
Good
Rated by Michael Levanduski
  • User Friendly
    7
  • Support
    8
  • Features
    8
  • Reliability
    7
  • Pricing
    9

Uptime & Reliability

Limited Information on Stability

When looking through their site I couldn’t find much information about the stability of their services.  They don’t have an uptime guarantee that I could find, and most of the package details didn’t include hardware names or other details.  I didn’t find anyone complaining about the hosting being unstable, but this could be due to the language barrier since most users who write reviews for Masterweb would do it in Indonesian.

Features

Simple Hosting Options

You’ll find that this company likes to keep things simple.  When looking at their shared hosting options, for example, there are three total choices and they only list a few features for each one.  Things like unlimited bandwidth and email accounts, limited options for disk space and free setup.  If you want more information, you will need to scroll down for a more detailed guide of what they have to offer.

When you move up to their VPS solutions you will have even less information in their main section, but it is available closer to the bottom so you can get it if needed.  The VPS solutions can have 10-30 gigs of disk space and 128meg to 1 gig of RAM.

Their dedicated servers are more powerful than the VPS, though not really by too much.  Oddly, they provide less information about their dedicated servers than they do their shared or VPS options.  Each server really just states that it includes unlimited bandwidth and the network connection speeds.  To get more details you have to go through the ordering process, which is somewhat inconvenient.

Support

Easy to Reach Tech Support

From what I have been able to gather, this company offers easy to reach tech support that is there for you 24/7.  They really seem to care about their customers and getting them the help that they need.  Whether you’re just starting a personal blog or you need to run a site for your small business, this company can certainly help you along the way.

Pricing

Prices in Native Currency

All the prices are listed in the native currency of Indonesia.  When putting them through a currency converter you will find that the prices are quite competitive.  Many packages are actually very low cost and the entry level hosting option is actually free (though you only get 1 meg of disk space).  No matter which type of hosting you need, you’ll find that it is very affordable.

User Friendly

User Friendly Hosting

The hosting with this company is going to be easy to understand.  Most of what they offer is shared hosting that can be set up and running in just minutes.  The higher end hosting options are also easy to understand, even if they don’t always provide you with all the information you would like.  Most people don’t necessarily want to know the technical details of their hosting so that may not be a bad thing.

Summary

Good Indonesian Hosting

The hosting with this company is pretty good overall with some minor concerns.  They have become the number one hosting company in Indonesia, which is a good indication of the quality of their hosting services.  If you’re looking for hosting in Indonesia, this is a good option to consider.

Pros:

  • All Types of Hosting Available
  • Nice Extra Services
  • Free Hosting Option

Cons:

  • Limited Information on Packages
  • No Very High End Hosting

Check Similar Hosting Companies:

  • Starting price
    $2.95 /MO
    Rating
    Money Back   45 Days
    Coupons3
    9
    Locations
    Add to Compare
    FastComet Awards
  • Starting price
    $10.00 /MO
    Rating
    Money Back   30 Days
    Coupons2
    12
    Locations
    Add to Compare
    Cloudways Awards
  • Starting price
    $1.99 /MO
    Rating
    Money Back   Anytime
    Coupons3
    3
    Locations
    Add to Compare
    A2 Hosting Awards

Web Hosting in Compare:

Select at least 1 more company to compare
Cancel Compare