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MacHighway Reviews and Expert Opinion

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MacHighway is the web hosting company for Mac users, by Mac users. Launched in 1997, MacHighway's mission is to provide superior service and support to the Mac based community of web owners. With competitive pricing and features, MacHighway is the quality and affordable shared web hosting solution.
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Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $2.95 - $6.95

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Susan Fitzmaurice

Pinned Review

Susan Fitzmaurice,
I have been using MacHighway since it was ItsaMac. I am not a computer geek. I think their customer service is EXCELLENT. They have walked me through things that were my errors and saved my but, They ...Read Morehave helped me resolve issues with other companies (which ended up being their accounts- so they did have a vested interest.) I recommend them to people all the time. No one has ever come back to me with complaint. I love these guys! I will say though, I have noticed that the last two times I have contacted them they were a little less forthcoming with help that wasn't directly MacHighway (Wordpress.) I was disappointed when a (female) support person said, "I'll help you with this time, but we really only offer MacHighway support." Yea, I get it, and I understand, but I don't have to like it.Less


Nisa and John N.
Nisa and John N. from United States,

End of the highway

Hosted 3-4 websites over the years with Machighway but leaving now. Original group of employees was highly recommended on Mac forums as polite, helpful. But that was a long time ago. Now, customer service is uneven, unhelpful. Had...Read More some minor tech issues but latest was them charging my credit card without authorization. Paid one invoice and then despite me checking box to delete card, they somehow charged it for a completely different product -one of these 'we keep your credit card on file' scams. They claim you can't delete your card by the way-sleazy.

Could have been resolved with a quick call. But 4 weeks went by w/ no reasonable explanation and claims of missing my emails (interesting given they run system). Smug remarks from Stacey in billing that no refund was coming, this is how they operate so I should so what is best for me. So I did a chargeback and am moving all sites. Found many better options.”
Hi John,

I apologize for the troubles and any inconveniences this may have caused. We are looking into the tickets and communications to ensure we handle all customer complaints appropriately. I do see a ticket confirming you w...Read Moreere able to get your money back for this latest instance. Again, I am sorry about your negative experience. Thank you for the feedback.Less
" I do see a ticket confirming you were able to get your money back for this latest instance."

Yes, but not thanks to anything you did. I did a chargeback through Visa. Encourage everyone who experiences this to do the same, Machighway hates it.
Steve Dubinsky
Steve Dubinsky,
v similar story here - if you don’t mind my asking, who’d you move to? now researching my exodus! thx v much
Dena Gitterman
Dena Gitterman from United States,

Poor reliability and customer service - a good company gone bad

I had originally signed up with this company back when they were Itsamac and Chris and Tyler were running it as a local (Denver) company. Was a really good company. Last year it was sold and while they didn't inform customers (and...Read More Chris and Tyler's name are still on their site "about the company" although they left.) I found out soon afterwards because our website and email switched servers and started having all sorts of problems. We moved our website elsewhere but decided to leave email with MacHighway, so that if we had a problem with new web host at least email wouldn't be impacted. Initially we had lost emails/outages once a month or so. Then in late October they began to have major issues with our server where email was out days (or even weeks) at a time. Might come back for a few hours and then would go down again. While they brought back some phone service, the reality is that the Tier one workers who respond to calls either know nothing or have no access to do anything. So took multiple tickets to hear they were having a series of DDOS attacks (which another customer service person denied). Either way, every contact I was told things would be up and running in a day or two and never happened. After two weeks, as this is business account and we were having serious customer issues, I decided to move to another host. Then I found out that the back up function in c-panel has been disabled and only they can back up email files. Since we had multiple employee accounts in email and I didn't want to go through the hassle of getting everyone to manually transfer their own account, I requested a backup file. A week later (and some nudging phone calls) I finally got one except they set it up with wrong permissions so that no one other than the person who created the file could download it. I immediately put in another ticket. After several days no response I had a friend who works in IT go into my account and copy the problematic code, write the correct permission code and submit that with ticket. A week later, still not hearing back (and now we were nearly four weeks without reliable or consistent email), I called and got a helpful Tier One person who was quite shocked that my ticket was being essentially ignored, and said he'd put in a nudge. (Tier one responders are generally quite nice but doesn't do much good.) Days passed and still no reply so I took the 12 hours to have our entire staff do manual transfer, and got our emails out of there. A few days later (and two weeks after request) they did take the 5 seconds to change the code so we could download this now very dated and useless backup file. I have put in a call to request a refund as we had pre-paid for service we no longer want and as they violated their contract in terms of terrible reliability, lack of communication and lack of responsiveness to my ticket. Between lost customer revenue and lost employee time having to do manual transfer, we were out ten times the money we were asking to be refunded, fyi. (They supposedly get back to tickets in 24 hours, but my general turn around time was one to two weeks.) They said they'd put in a special request to do a very partial refund (i.e. return one third of unused time) although I haven't seen it come through and our account is actually still open though I put in a request to close it a week ago. So sad that this formerly excellent company has gone down the tubes with new management.Less
Hi Dena,

I want to apologize for the troubles you had with your services and email. I did see a recent email/ticket under your account was replied to. If you have any other questions or concerns please do not hesitate to contact us. Good luck!
Good to know. That explains all the trouble I am having with them. Time to switch!

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

US Based Hosting for MAC Users

MacHighway.com is a U.S based web hosting company offering a variety of web management services and solutions. Their highly trained team of professionals specialize in web hosting services for any size business. Since their launch in 1997, Machighway has been providing superior service and support to Mac based companies and web owners. Known for their affordable pricing plans and service options Machighway has become the reliable source for mac based hosting solutions in the mac community.



Rated by Michael Levanduski

  • User Friendly

  • Support

  • Features

  • Reliability

  • Pricing

Uptime & Reliability

Stable and Energy Efficient

MacHighway.com not only provides high quality hosting services but they also offer reliable and energy safe hosting solutions. MacHighway.com guarantees 99.9% uptime on all accounts or the next month is free. MacHighway believes in renewable energy and going green. By partnering with Renewable Choice Energy, Machighway is able to offer wind powered electricity and power that helps produce a more efficient way of operating sever space.

MacHighway.com also  provides 24/7 customer support 365 days out of the year. They offer a full support system full of useful resources to help you install applications and scripts. You can find answers to frequently asked questions and browse popular articles on how to set up or create accounts within your dashboard.


Focused on MAC Users

With MacHighway.com you can choose between three comprehensive web hosting packages. Each plan varies in disk space and features as well as bandwidth. Disk space ranges from 10GB-Unlimited. Each plan comes with unlimited Bandwidth and Free 1 click web app installers. Included in their hosting packages is free add on applications such as WordPress and Joomla. As a member you get access to their full management control panel, 24/7 unlimited support  along with unlimited MySQL databases and much more.

MacHighway.com also offers domain management services. You can secure your brand by registering a domain for as little as $8.45/year. With Machighway you can easily check if your domain is available. They have over 50 popular domain extensions to choose from such as .com, .net, .org and more. All vary in pricing and are build annually. If you purchase a hosting package through Machighway then you can receive a domain extension for free.


Good quality tech support

MacHighway.com offers a number of ways in which they can be contacted. If you’re in need of assistance right away you can talk to a live specialist via toll free number or by live chat. Machighway.com also accepts questions via email and support ticket. They are available 24 hours a day, 7 days a week. MacHighway also has a support center where you can find useful resources to a number or frequently asked questions and tutorials.

They do have some documentation on their site for self-help but it doesn’t go to in depth so it will be only of limited use for most users.


Very Reasonable Prices

MacHighway.com has a very competitive pricing structure. They are known in the mac community for their quality and affordable shared web hosting solutions. Their hosting packages range in price from $2.95-$6.95. All plans are billed on a month to month billing cycle. They also have a sitebuilder plan as low as $4.95 a month. You can build a great looking website in minutes using their easy to build and drop website templates.

Whats so great about Machighway.com is that there is no set up fees to register and there is a 30 day money back guarantee if you are not fully satisfied with their services. Upon registering with Machighway.com you will see firsthand how transparent their guarantees and contracts are.


Nice Hosting if you Love Macs

MacHighway.com is a reliable and trustworthy solution to web hosting services. Their team of highly trained professionals have 20 years of combined experience in web management. MacHighway.com was designed by Mac users for mac users with a mission to provide excellent customer service and high quality hosting solutions at affordable prices. Machighway.com is not only known for their competitive pricing plans but also for their reliability.

They offer an abundance of resources and tools to help their users navigate through their control panel while Machighway helps to secure their site and maximize their performance. Machighway.com also has a variety of security features so you can remain confident that your website is in good hands. With a number of satisfied customers it’s safe to say that Machighway.com might be a good fit for all your website needs. Try them out today for 30 days and if you’re not fully satisfied with their services you can simply cancel at anytime.


  • 24/7 Tech Support
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  • 30 Day Money Back Guarantee


MacHighway Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Small 10 GB Unlimited cPanel Unlimited $2.95 2.4 Details
Medium Unlimited Unlimited cPanel Unlimited $4.95 3.4 Details
Large Unlimited Unlimited cPanel Unlimited $6.95 2.5 Details

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