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1.8
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.9
  • Reliability
    1.5
  • Pricing
    2.4
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MacHighway Reviews and Expert Opinion

A few words from MacHighway

MacHighway is the web hosting company for Mac users, by Mac users. Launched in 1997, MacHighway's mission is to provide superior service and support to the Mac based community of web owners. With competitive pricing and features, MacHighway is the quality and affordable shared web hosting solution.
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Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $2.95 - $6.95

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Susan Fitzmaurice

Pinned Review

Susan Fitzmaurice,
4.8
I have been using MacHighway since it was ItsaMac. I am not a computer geek. I think their customer service is EXCELLENT. They have walked me through things that were my errors and saved my but, They ...Read Morehave helped me resolve issues with other companies (which ended up being their accounts- so they did have a vested interest.) I recommend them to people all the time. No one has ever come back to me with complaint. I love these guys! I will say though, I have noticed that the last two times I have contacted them they were a little less forthcoming with help that wasn't directly MacHighway (Wordpress.) I was disappointed when a (female) support person said, "I'll help you with this time, but we really only offer MacHighway support." Yea, I get it, and I understand, but I don't have to like it.Less

Reviews

Myrna Silva
Myrna Silva from United Kingdom,

Excellent service from a decent provider. .

5.0
VPS
When my email didn't work, I talked to a person right away and he worked through my problem. It's an excellent service from a decent provider. .
LJ Caswell
LJ Caswell from United States,

Gone way downhill

2.8
It seems unless you are only looking for something simple and never need tech help then Mac Highway isnt for you. If you actually need a hosting plan and company with real tech help and customer support no longer bother with Mac H...Read Moreighway. Ever since they were sold its really been a struggle to get issues resolved.

I've been a client of MH for many years and when they were smaller they cared more. They were so very helpful any time we had any questions at all and our issues were often resolved within a day or so. Now its been days and two of my quite real issues are still unresolved and it also seems like they try to do everything in their power to either place the blame on the client or pass it off onto a 3rd party. One issue was faulty billing (they blamed me) - I receive the reminders and invoices and pay them in full immediately as I am reminded but somehow one service was not sent and I didnt realize I was paying for a service I had not used ever - in fact its associated domain had expired 3 years earlier. They blamed me for not using their reminder to pay to cancel service when I explained I only received reminder notices on all the rest of my services but this one. I dont even see how thats possible,.

Another issue is I purchased another domain name last week and ever since my cell phone, email and texting have been non stop bombarded with spammers and sales callers. I have purchased several domains over the years with several companies and this is a first. Its literally all night and all day 7 days a week. Annoying and rude. Of course no call from MH even though I requested one.

Another current issue is that I decided to try their trial free offer to use Weebly on my new domain which I wished to be a sub domain to another site. Someone did manage to assist me with that - attaching the two - (Tim I believe) and he was quick to help and very polite and patient - however when the graphics didnt show up - again the blame was placed upon me or weebly - all I did was follow their articles on how to use the software. When I wrote about the problem again someone overnight (Silvester) made changes which did make those graphics appear - however - he also covered up our original site and only 3 of the pages worked on the new one which wasnt to be public just yet. It took until last night for Zack to help me put up the SITE DOWN page. Now I am stuck. I cannot update either site. It says - access denied. AND still not a word from anyone for over 24 hours on that ticket.

Only a couple people have been any real help this week and at least helped me to get a SITE DOWN page placed on our still not operable website. My list of issues is too long to list here but I am working on migrating all domains and hosted sites elsewhere even if it costs me more. Its sad because they really did used to be the perfect solution for all of our needs. I will really miss working with them but those days are long gone since the sale....I am not worth their resources it seems. I must be too time consuming and it seems they prefer soccer mom with her cupcake recipe page.

Just understand your needs and if too complicated go elsewhere. I am sorry to have to post a non positive review. Normally I review places I like. This time its a company I used to like.
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MacHighway
MacHighway,
Hi LJ,

This does not sound like a good experience at all and I apologize for that. If you reopen your ticket with a good time to reach you we will contact you via phone to go over your issues and concerns. Again, I do apologize for the troubles and inconveniences.
LJ
LJ,
SO I did as requested and reopened the ticket - asked for help - received none. The support techs gave me the runaround and never resolved my many issues - so I left.

Now they refuse to refund my pre paid account money. Its onl...Read Morey due to poor customer service and all the above issues why I left. It was a huge PIA so not something I wanted to do but their quality and level of support forced it.

MH no longer allows users to post on their FB page since the sale of the company - My guess is that the page would be too full of complaints - They are quite happy to steal peoples money and feel good about how they operate a business. THIS is why we left! After many years of excellent customer service and support they now care only about the money. All other companies refund in full or partially unused credits on pre-paid hosting packages - only MH doesn't. THIS is not good business - no timely replies on email or tickets - yet the money gets taken quickly doesnt it. I've been trying to cancel all my services for 3 weeks - still pending....I pre paid in hopes things would get better - they are worse than ever - I left and moved all domains and sites and am quite happy now except I lost a BUNCH of pre paid payments on their table...seems they prefer online complaints to happy customers. Maybe had they been more attentive to long time customers they would not have lost so excellent ones - all they want are those who use very little of their time, easy customers who dont really need much so they just take the money and do no work....Shame MH!
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Patti Marshall
Patti Marshall from United States,

AVOID. Worst ever

1.0
Go with anyone else. The server is ALWAYS down. My website and email cannot be accessed. I am trying to run a business and losing money! I sent two emails and have had no response. Have they shut down and left the country?
Patti Marshall
Patti Marshall,
It just occurred to me...it seems that are able to somehow keep their OWN website up, but not mine. Go figure...
MacHighway
MacHighway,
Hi Patti,

I am sorry you are having issues with your website. We definitely do not want to hear this. I am having trouble finding an account or any tickets using your name. Can you send me your domain name or ticket number so I can look into this right away? Thank you!
Patti
Patti,
710161
MacHighway
MacHighway,
Thank you for the ticket number. I do see that specific ticket was replied to just a few minutes after you put it in. Did you not get the reply or are you having additional issues? Please update the ticket with additional information and we'll be sure to get it resolved for you. Thank you again.
Ralph E Taylor
Ralph E Taylor from United States,

Servers Down?

2.4
On March 27, 2017, I tried uploading revised pages to my website, hosted by Mac HIghway. The FTP utility reported a connection error; it oculdn't find the server. I tried finding the company website by pGoogle; the page was not av...Read Moreailable. I sent an e-mail to support; not answer yet.

The good news is my site is still up. It'can't be mainteind but it's up.:
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MacHighway
MacHighway,
Hi Ralph,

I am sorry for the troubles. I do not see a ticket in for you so I wanted to confirm you were going to the correct site as it should definitely be up and running when accessing it.

http://www.machighway.com/

We ...Read Moreare going to reach out via phone to see if we can walk you through any issues you may be having.Less
Thomas Gapen
Thomas Gapen from United States,

I'm going to call it horrible.

1.8
I've been with this company for years but since around 2015 they went off a cliff. Email hardly ever works. Always having issues with security certificate on iPhone and desktop. My domain inexplicably went dark. Support was able t...Read Moreo fix it but they told me it was a "known issue." Seriously?
Sadly, I'm going to migrate over to something (anything) else.
Less
MacHighway
MacHighway,
Hi Thomas,

We will be reaching out to you today to get this figured out and reassure you of our services.

Thank you!
Thomas Gapen
Thomas Gapen,
Well, you did call once. I was unable to take the call and your voicemail said to call Andrew back but the number was the main support number and the person who answered too me they "could not tranfer" me to Andrew. He said he cou...Read Moreld get a message to him and I asked him to do that. I also sent an email to the address Andrew left in the voicemail but days went by and no call back.
I'm sad to be leaving because I've been with this company since it was launched as ItsaMac. But as George Harrison said, "All things must pass."
I suspect MacHighway will pass as well because they are terrible now. Stay away. Run away screaming in fact.
Goodbye.
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William Rater
William Rater from United States,

Terrible Level 2 support

2.0
on Feb 28 2017 at 6PM got a message Security certificate expired. Finally gave up and cancelled service.

Tried to remove Email Address from My iPad but couldn't because the address was installed by a script and the address was marked in some manner and therefore preventing me from deleting
MacHighway
MacHighway,
Hi William,

I am sorry for the inconvenience the certificate issue caused you. We certainly understand that email is extremely important and being without it can cause great concern. Please let us know if you need anything else.

Good Luck!
William Rater
William Rater,
I still can't understand why the problem was not resolved, as it was caused by an "expired security certificate". I am still having to change my email address on websites and some sites take as 20 minutes.

By the way I haven't ...Read Moreheard any thing about a prorated rebate since, I am not able to have a seamless experience.Less
Jim Beam
Jim Beam from Canada,

Terrible Service Tech support

1.8
Initially very good, but in 2015 I began to have issues. email down, slow etc. Then my sites were hacked. They were of no help, tech support took days to resolve if at all. Finally left and I'm thrilled with GoDaddy. Great tech support, instant chat and easy to set up.
MacHighway
MacHighway,
Hi Jim Beam. I am very sorry for the troubles you had with our hosting. I am unable to find your account to review your tickets specifically. Thank you for your past business and good luck with your new hosting provider.
Dena Gitterman
Dena Gitterman from United States,

Poor reliability and customer service - a good company gone bad

1.8
I had originally signed up with this company back when they were Itsamac and Chris and Tyler were running it as a local (Denver) company. Was a really good company. Last year it was sold and while they didn't inform customers (and...Read More Chris and Tyler's name are still on their site "about the company" although they left.) I found out soon afterwards because our website and email switched servers and started having all sorts of problems. We moved our website elsewhere but decided to leave email with MacHighway, so that if we had a problem with new web host at least email wouldn't be impacted. Initially we had lost emails/outages once a month or so. Then in late October they began to have major issues with our server where email was out days (or even weeks) at a time. Might come back for a few hours and then would go down again. While they brought back some phone service, the reality is that the Tier one workers who respond to calls either know nothing or have no access to do anything. So took multiple tickets to hear they were having a series of DDOS attacks (which another customer service person denied). Either way, every contact I was told things would be up and running in a day or two and never happened. After two weeks, as this is business account and we were having serious customer issues, I decided to move to another host. Then I found out that the back up function in c-panel has been disabled and only they can back up email files. Since we had multiple employee accounts in email and I didn't want to go through the hassle of getting everyone to manually transfer their own account, I requested a backup file. A week later (and some nudging phone calls) I finally got one except they set it up with wrong permissions so that no one other than the person who created the file could download it. I immediately put in another ticket. After several days no response I had a friend who works in IT go into my account and copy the problematic code, write the correct permission code and submit that with ticket. A week later, still not hearing back (and now we were nearly four weeks without reliable or consistent email), I called and got a helpful Tier One person who was quite shocked that my ticket was being essentially ignored, and said he'd put in a nudge. (Tier one responders are generally quite nice but doesn't do much good.) Days passed and still no reply so I took the 12 hours to have our entire staff do manual transfer, and got our emails out of there. A few days later (and two weeks after request) they did take the 5 seconds to change the code so we could download this now very dated and useless backup file. I have put in a call to request a refund as we had pre-paid for service we no longer want and as they violated their contract in terms of terrible reliability, lack of communication and lack of responsiveness to my ticket. Between lost customer revenue and lost employee time having to do manual transfer, we were out ten times the money we were asking to be refunded, fyi. (They supposedly get back to tickets in 24 hours, but my general turn around time was one to two weeks.) They said they'd put in a special request to do a very partial refund (i.e. return one third of unused time) although I haven't seen it come through and our account is actually still open though I put in a request to close it a week ago. So sad that this formerly excellent company has gone down the tubes with new management.Less
MacHighway
MacHighway,
Hi Dena,

I want to apologize for the troubles you had with your services and email. I did see a recent email/ticket under your account was replied to. If you have any other questions or concerns please do not hesitate to contact us. Good luck!
Pat
Pat,
Good to know. That explains all the trouble I am having with them. Time to switch!

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

US Based Hosting for MAC Users

MacHighway.com is a U.S based web hosting company offering a variety of web management services and solutions. Their highly trained team of professionals specialize in web hosting services for any size business. Since their launch in 1997, Machighway has been providing superior service and support to Mac based companies and web owners. Known for their affordable pricing plans and service options Machighway has become the reliable source for mac based hosting solutions in the mac community.

8.6

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    8.5

  • Support
    8.5

  • Features
    8

  • Reliability
    9

  • Pricing
    9

Uptime & Reliability

Stable and Energy Efficient

MacHighway.com not only provides high quality hosting services but they also offer reliable and energy safe hosting solutions. MacHighway.com guarantees 99.9% uptime on all accounts or the next month is free. MacHighway believes in renewable energy and going green. By partnering with Renewable Choice Energy, Machighway is able to offer wind powered electricity and power that helps produce a more efficient way of operating sever space.

MacHighway.com also  provides 24/7 customer support 365 days out of the year. They offer a full support system full of useful resources to help you install applications and scripts. You can find answers to frequently asked questions and browse popular articles on how to set up or create accounts within your dashboard.

Features

Focused on MAC Users

With MacHighway.com you can choose between three comprehensive web hosting packages. Each plan varies in disk space and features as well as bandwidth. Disk space ranges from 10GB-Unlimited. Each plan comes with unlimited Bandwidth and Free 1 click web app installers. Included in their hosting packages is free add on applications such as WordPress and Joomla. As a member you get access to their full management control panel, 24/7 unlimited support  along with unlimited MySQL databases and much more.

MacHighway.com also offers domain management services. You can secure your brand by registering a domain for as little as $8.45/year. With Machighway you can easily check if your domain is available. They have over 50 popular domain extensions to choose from such as .com, .net, .org and more. All vary in pricing and are build annually. If you purchase a hosting package through Machighway then you can receive a domain extension for free.

Support

Good quality tech support

MacHighway.com offers a number of ways in which they can be contacted. If you’re in need of assistance right away you can talk to a live specialist via toll free number or by live chat. Machighway.com also accepts questions via email and support ticket. They are available 24 hours a day, 7 days a week. MacHighway also has a support center where you can find useful resources to a number or frequently asked questions and tutorials.

They do have some documentation on their site for self-help but it doesn’t go to in depth so it will be only of limited use for most users.

Pricing

Very Reasonable Prices

MacHighway.com has a very competitive pricing structure. They are known in the mac community for their quality and affordable shared web hosting solutions. Their hosting packages range in price from $2.95-$6.95. All plans are billed on a month to month billing cycle. They also have a sitebuilder plan as low as $4.95 a month. You can build a great looking website in minutes using their easy to build and drop website templates.

Whats so great about Machighway.com is that there is no set up fees to register and there is a 30 day money back guarantee if you are not fully satisfied with their services. Upon registering with Machighway.com you will see firsthand how transparent their guarantees and contracts are.

Summary

Nice Hosting if you Love Macs

MacHighway.com is a reliable and trustworthy solution to web hosting services. Their team of highly trained professionals have 20 years of combined experience in web management. MacHighway.com was designed by Mac users for mac users with a mission to provide excellent customer service and high quality hosting solutions at affordable prices. Machighway.com is not only known for their competitive pricing plans but also for their reliability.

They offer an abundance of resources and tools to help their users navigate through their control panel while Machighway helps to secure their site and maximize their performance. Machighway.com also has a variety of security features so you can remain confident that your website is in good hands. With a number of satisfied customers it’s safe to say that Machighway.com might be a good fit for all your website needs. Try them out today for 30 days and if you’re not fully satisfied with their services you can simply cancel at anytime.

Pros:

  • 24/7 Tech Support
  • 99.9% Uptime Guarantee
  • 30 Day Money Back Guarantee

Cons:

MacHighway Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Small 10 GB Unlimited cPanel Unlimited $2.95 2.4 Details
Medium Unlimited Unlimited cPanel Unlimited $4.95 3.4 Details
Large Unlimited Unlimited cPanel Unlimited $6.95 2.5 Details

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