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1.8
POOR
  • User Friendly
    1.7
  • Support
    1.4
  • Features
    1.9
  • Reliability
    1.6
  • Pricing
    2.5
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MacHighway Reviews and Expert Opinion

A few words from MacHighway

MacHighway is the web hosting company for Mac users, by Mac users. Launched in 1997, MacHighway's mission is to provide superior service and support to the Mac based community of web owners. With competitive pricing and features, MacHighway is the quality and affordable shared web hosting solution.
MacHighway HomePage Screenshot
Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $2.95 - $6.95

Data Centers

Susan Fitzmaurice

Pinned Review

Susan Fitzmaurice,
4.8
I have been using MacHighway since it was ItsaMac. I am not a computer geek. I think their customer service is EXCELLENT. They have walked me through things that were my errors and saved my but, They ...Read Morehave helped me resolve issues with other companies (which ended up being their accounts- so they did have a vested interest.) I recommend them to people all the time. No one has ever come back to me with complaint. I love these guys! I will say though, I have noticed that the last two times I have contacted them they were a little less forthcoming with help that wasn't directly MacHighway (Wordpress.) I was disappointed when a (female) support person said, "I'll help you with this time, but we really only offer MacHighway support." Yea, I get it, and I understand, but I don't have to like it.Less

Reviews

Joseph Parsons
Joseph Parsons from Germany,

Out of touch

2.8
I've been with MH for a few years. I give you $12 once or twice a month for all my domains, plus the annual fee. The service is generally pretty good. Until it's not. I've had several problems over the years, but we worked it out....Read More Until today.

When you decided to change our servers and let all our domains' emails go down without one word or email to us, what were you thinking? How could you actually do that to the folks who pay your bills and salaries? I started getting calls from clients and agents about emails they sent. Two days until I called your service center and the nice guy was very nonchalant and matter of fact that this had happened. Not an ounce of interest in what it caused on my end, total management screw up.

This is the kind of thing that make people run for the next company who offer anything similar.

Really a shame, thought you guys were in top of it.

Joseph Parsons
Less
Derek H
Derek H,
Mr. Parsons did reach out to our support team directly and we were able to quickly address the issue and verify that no email was lost. While we did post a notice in our client area, we will absolutely take Mr. Parsons concerns to heart and work to improve the communication process going forward.
Tom
Tom,
That was about the same time (mid-March) that my email of about 14 days was lost. Although MacHighway assured me I was just looking in the wrong place, I know that these emails were irretrievably lost when they decided to switch servers without any notification whatsoever.
Derek H
Derek H,
Mr. Parsons did reach out to our support team directly and we were able to quickly address the issue and verify that no email was lost. While we did post a notice in our client area, we will absolutely take Mr. Parsons concerns to heart and work to improve the communication process going forward.
Greg Stokes
Greg Stokes from United States,

Run Away

1.8
Run away from this company. Awful support, can only pay with a credit card that they want to maintain. They lock you out of your account and when you seek help they tell you to log in and submit a ticket. Can't log in so can't sub...Read Moremit a ticket!

Third rate outfit that should have been out of business long ago.
Less
Derek H.
Derek H.,
I am very sorry for negative interaction you experienced. We will reach out to you directly to assist you.
Ellin Smith
Ellin Smith,
Since there are only 4 bad reviews for this company, I assume that you did have a bad experience, but this awesome company hosts 8 websites for me and I've never had a bad experience with them.
Don King
Don King from United States,

Stay away from this loser company!

1.0
For many years I had a hosting account with GoDaddy. About 6 months ago I (unfortunately) switched to MacHighway thinking it was for the better. Boy did I learn differently. Numerous problems within this 6 months period, the last ...Read Morebeing this bizarre (and do I mean bizarre!) conversation I had with their tech support yesterday. At the outset of the phone conversation, I couldn't understand what the rep (I won't give his name here, but I have notified other people at the company about him). His speech was blurred. Thinking it was a phone line problem, I suggested I call him back to get a better connection. Since he seemed to be the only one manning the phones, I did get him back right away. With the same blurred speaking voice. I had a few issues to resolve (a domain name transfer, an additional domain, and an upgrade in hosting plan). And as much as I tried, he couldn't comprehend/understand any of the questions I asked him. It took him 3 tries to even find my hosting account that I had with the company. Even after I gave him all the information.At this point I put him on speaker phone so my assistant could hear it. And she gave me her take on the problem: the guy was stoned! Drunk or pot or who knows. After she said that to me, I had to agreed. The rep was completely out of it. The long time owner of this company has recently moved on and maybe this is the result. And maybe this is a one time fluke. But honestly, I really don't care what the reason. I'm running a small company and this absolutely bizarre crazy conversation has persuaded me to sever all my business with them. The prices may be good and although the promo stuff about mac people servicing mac people may sound great, they are toxic. Just don't even think about using them! If you had no stars, that's what I would give them.Less
Derek H.
Derek H.,
I sincerely apologize for this bad experience. We will reach out to you directly regarding your concerns.
Ellin Smith
Ellin Smith,
I have never had a bad experience with MacHighway. I will confess I was an IT professional before retiring and worked in a Unix environment for about a year. Their technical support has been excellent in my opinion.
David Allen
David Allen from United Kingdom,

Dreadful website - avoid like the plague

1.0
I would not recommend using this website at all. Do not waste your time or money
MacHighway
MacHighway,
Hi David,

I am very sorry you feel this way about our company. I am trying to find an account listed under your name but cannot. Please feel free to call or email us any concerns you may have and we'll have them handled for you.
Diana Hansen
Diana Hansen from United States,

USER BEWARE!!!

1.0
I've been a customer for several years. Always had fairly good service until the last couple of months. It's gotten so bad that I urge you -- DO NOT BUY ANYTHING FROM THESE GUYS. I am on a deadline to get a site up. I bought the h...Read Moreosting package and domain name 5 days ago. It's never worked. I had to keep calling and asking for the new account info, the cpanel, user name, etc. They didn't send it. Finally someone cut and pasted it into a support ticket. The new domain and hosting package don't work. They had me do a traceroute. I did. They don't respond. I keep asking them to get it up and running. Nothing but an occasional email that says "we're escalating this. we'll be in touch." This morning, with the deadline at midnight tonight, seeing that they had no intention of fixing the existing domain/hosting package that I paid for, and never worked, I bought another domain name and hosting package as a temporary fix, so the site can be up and running by midnight. THEY WONT SEND THE NEW ACCOUNT INFORMATION. I don't have the cpanel info, nothing. I finally get ahold of customer support and a little girl named Jessica said she sent it. I waited. Nothing. She said I sent it. It isn't coming. "Check your spam." Lady, your other invoices get here just fine. Then I ask her to cut and paste the information into another email at the office, and send that. She can't. I ask for a supervisor. There's no one on the floor. Is there anyone in the building? No. NO ONE? NO. But I can "escalate this" to my boss tomorrow morning.  In this day and age of good service, these guys ought close down and go to work for Burger King. That would last about two minutes. The tenth customer they said "We'll escalate your order" to, they'd be fired. They hide behind a screen of non-responsive tickets. If you BELIEVE them that they're g oing to get back, you waste the five days you have, and you're left at 4:30 on Wednesday with the deadline at midnight, and you realize you've been screwed. I'm going to file complaints with the Arizona Attorney General and the BBB. In effect, if they've taken my money for hosting and domain ($59), then they should provide you the information so you can use it. They won't. I cannot tell you how bad this company is. And don't believe someone who's "replying." to this, and apologizing. It's probably a Level 1 employee whose job it is to apologize. I haven't been this angry in YEARS. I've been duped. It's a fraud. Shame, shame, shame. ZERO score. It shows TWO because I had to check a star or the thing wouldn't send. And I have some 30 domain names with them and several sites. I'll be migrating as soon as is humanly possible.Less
MacHighway
MacHighway,
Hi Diana,
I am very sorry to hear about your bad experience. I do see that we have attempted to contact you by phone on a few occassions and have not been able to reach you. I would really like to speak to you so we can get all o...Read Moref your questions answered and any outstanding issues resolved. Again, I am very sorry for any inconveniences you have experienced. Less
Susan Fitzmaurice
Susan Fitzmaurice from United States,

Former ItsaMac customer

4.8
I have been using MacHighway since it was ItsaMac. I am not a computer geek. I think their customer service is EXCELLENT. They have walked me through things that were my errors and saved my but, They have helped me resolve issues ...Read Morewith other companies (which ended up being their accounts- so they did have a vested interest.) I recommend them to people all the time. No one has ever come back to me with complaint. I love these guys! I will say though, I have noticed that the last two times I have contacted them they were a little less forthcoming with help that wasn't directly MacHighway (Wordpress.) I was disappointed when a (female) support person said, "I'll help you with this time, but we really only offer MacHighway support." Yea, I get it, and I understand, but I don't have to like it.Less
MacHighway
MacHighway,
Hi Susan,

Thank you for the kind words and rankings! We really appreciate it. Please feel free to continue contacting us for any of your hosting needs or questions. That is what we are here for! Thank you again.
Patrick Trzcienski
Patrick Trzcienski from United States,

Stay Away

1.0
Been a customer for years, used to be great and I would highly recommend. NOW THEY STINK, horrible. Support is atrocious. We have over 200 projects with them, slowly moving over everything to other more PROFESSIONAL Companies. What a shame. STAY AWAY!
Norah Gaughan

MacHighway Hijacked my domain name

1.2
I purchased 4 domain names through MacHighway, not knowing where i would put my web site in the future. I just wanted to secure the names. I eventually choice Squarespace because of the ease and beauty. Turns out macHighway does n...Read Moreot play well with Squarespace and I was unable to use my domain name, so on the advice of Mac Highway's help team I let the name expire. They were unable to help me transfer the name to Squarespace. Now my domains appear to be hijacked and are still not free for me to use. I am very unhappy with MacHighway,Less
MacHighway
MacHighway,
Hi Norah,

I do apologize for the negative experience you had with us. I am going to have one of our manager's reach out to you directly.

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

US Based Hosting for MAC Users

MacHighway.com is a U.S based web hosting company offering a variety of web management services and solutions. Their highly trained team of professionals specialize in web hosting services for any size business. Since their launch in 1997, Machighway has been providing superior service and support to Mac based companies and web owners. Known for their affordable pricing plans and service options Machighway has become the reliable source for mac based hosting solutions in the mac community.

Read More
8.4
SUPERB!
Rated by Michael Levanduski
  • User Friendly
    8
  • Support
    8
  • Features
    8
  • Reliability
    9
  • Pricing
    9

Uptime & Reliability

Stable and Energy Efficient

MacHighway.com not only provides high quality hosting services but they also offer reliable and energy safe hosting solutions. MacHighway.com guarantees 99.9% uptime on all accounts or the next month is free. MacHighway believes in renewable energy and going green. By partnering with Renewable Choice Energy, Machighway is able to offer wind powered electricity and power that helps produce a more efficient way of operating sever space.

MacHighway.com also  provides 24/7 customer support 365 days out of the year. They offer a full support system full of useful resources to help you install applications and scripts. You can find answers to frequently asked questions and browse popular articles on how to set up or create accounts within your dashboard.

Features

Focused on MAC Users

With MacHighway.com you can choose between three comprehensive web hosting packages. Each plan varies in disk space and features as well as bandwidth. Disk space ranges from 10GB-Unlimited. Each plan comes with unlimited Bandwidth and Free 1 click web app installers. Included in their hosting packages is free add on applications such as Wordpress and Joomla. As a member you get access to their full management control panel, 24/7 unlimited support  along with unlimited MySQL databases and much more.

MacHighway.com also offers domain management services. You can secure your brand by registering a domain for as little as $8.45/year. With Machighway you can easily check if your domain is available. They have over 50 popular domain extensions to choose from such as .com, .net, .org and more. All vary in pricing and are build annually. If you purchase a hosting package through Machighway then you can receive a domain extension for free.

Support

Good quality tech support

MacHighway.com offers a number of ways in which they can be contacted. If you're in need of assistance right away you can talk to a live specialist via toll free number or by live chat. Machighway.com also accepts questions via email and support ticket. They are available 24 hours a day, 7 days a week. MacHighway also has a support center where you can find useful resources to a number or frequently asked questions and tutorials.

They do have some documentation on their site for self-help but it doesn't go to in depth so it will be only of limited use for most users.

Pricing

Very Reasonable Prices

MacHighway.com has a very competitive pricing structure. They are known in the mac community for their quality and affordable shared web hosting solutions. Their hosting packages range in price from $2.95-$6.95. All plans are billed on a month to month billing cycle. They also have a sitebuilder plan as low as $4.95 a month. You can build a great looking website in minutes using their easy to build and drop website templates.

Whats so great about Machighway.com is that there is no set up fees to register and there is a 30 day money back guarantee if you are not fully satisfied with their services. Upon registering with Machighway.com you will see firsthand how transparent their guarantees and contracts are.

Summary

Nice Hosting if you Love Macs

MacHighway.com is a reliable and trustworthy solution to web hosting services. Their team of highly trained professionals have 20 years of combined experience in web management. MacHighway.com was designed by Mac users for mac users with a mission to provide excellent customer service and high quality hosting solutions at affordable prices. Machighway.com is not only known for their competitive pricing plans but also for their reliability.

They offer an abundance of resources and tools to help their users navigate through their control panel while Machighway helps to secure their site and maximize their performance. Machighway.com also has a variety of security features so you can remain confident that your website is in good hands. With a number of satisfied customers it's safe to say that Machighway.com might be a good fit for all your website needs. Try them out today for 30 days and if you're not fully satisfied with their services you can simply cancel at anytime.

Pros:

  • 24/7 Tech Support
  • 99.9% Uptime Guarantee
  • 30 Day Money Back Guarantee

Cons:

MacHighway Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Small 10 GB Unlimited cPanel Unlimited $2.95 2.4 Details
Medium Unlimited Unlimited cPanel Unlimited $4.95 3.4 Details
Large Unlimited Unlimited cPanel Unlimited $6.95 2.8 Details

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