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1.8
POOR
  • User Friendly
    1.7
  • Support
    1.4
  • Features
    1.9
  • Reliability
    1.6
  • Pricing
    2.5
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MacHighway Reviews and Expert Opinion

A few words from MacHighway

MacHighway is the web hosting company for Mac users, by Mac users. Launched in 1997, MacHighway's mission is to provide superior service and support to the Mac based community of web owners. With competitive pricing and features, MacHighway is the quality and affordable shared web hosting solution.
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Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $2.95 - $6.95

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Susan Fitzmaurice

Pinned Review

Susan Fitzmaurice,
4.8
I have been using MacHighway since it was ItsaMac. I am not a computer geek. I think their customer service is EXCELLENT. They have walked me through things that were my errors and saved my but, They ...Read Morehave helped me resolve issues with other companies (which ended up being their accounts- so they did have a vested interest.) I recommend them to people all the time. No one has ever come back to me with complaint. I love these guys! I will say though, I have noticed that the last two times I have contacted them they were a little less forthcoming with help that wasn't directly MacHighway (Wordpress.) I was disappointed when a (female) support person said, "I'll help you with this time, but we really only offer MacHighway support." Yea, I get it, and I understand, but I don't have to like it.Less

Reviews

christy greene
christy greene from Costa Rica,

Bad customer ser

1.4
This used to be a good company. They tried years ago to reduce their customer support but brought it back after complaints. Now, they are using covid as an excuse to shut down their phone lines, although their website lists all th...Read Moree phone numbers and encourages people to call in. Nope. They also have an alleged 24-7 chat that is NEVER available. Instead of resolving the many email issues that are piling up, in one 10 minute phone call, I have spent 2 weeks back and forth on email with new problems arising and old ones recurring. I would avoid this company like the plague!Less
Nisa and John N.
Nisa and John N. from United States,

End of the highway

1.4
Hosted 3-4 websites over the years with Machighway but leaving now. Original group of employees was highly recommended on Mac forums as polite, helpful. But that was a long time ago. Now, customer service is uneven, unhelpful. Had...Read More some minor tech issues but latest was them charging my credit card without authorization. Paid one invoice and then despite me checking box to delete card, they somehow charged it for a completely different product -one of these 'we keep your credit card on file' scams. They claim you can't delete your card by the way-sleazy.

Could have been resolved with a quick call. But 4 weeks went by w/ no reasonable explanation and claims of missing my emails (interesting given they run system). Smug remarks from Stacey in billing that no refund was coming, this is how they operate so I should so what is best for me. So I did a chargeback and am moving all sites. Found many better options.”
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MacHighway
MacHighway,
Hi John,

I apologize for the troubles and any inconveniences this may have caused. We are looking into the tickets and communications to ensure we handle all customer complaints appropriately. I do see a ticket confirming you w...Read Moreere able to get your money back for this latest instance. Again, I am sorry about your negative experience. Thank you for the feedback.Less
John
John,
" I do see a ticket confirming you were able to get your money back for this latest instance."

Yes, but not thanks to anything you did. I did a chargeback through Visa. Encourage everyone who experiences this to do the same, Machighway hates it.
Steve Dubinsky
Steve Dubinsky,
v similar story here - if you don’t mind my asking, who’d you move to? now researching my exodus! thx v much
Karen Harkness
Karen Harkness from United States,

Reporting them to FTC - Should be in jail.

1.0
Company is GONE and I lost access to my websites on March 21, 2021. Sites are gone. No access to the company at all. They don't answer phones or emails. Can't log in to their site. They still are debiting auto payments though. Had to cancel my credit card. ABSOLUTELY CRIMINAL.
Rene Rodriguez
Rene Rodriguez from United States,

MacHighway = (Vulnerable + Unresponsive) + (Unreliable + Incompetent) * Unconcerned

1.0
Like many of the other disappointed longtime MacHighway (MH) users posting poor reviews here, I have been with MH for a very long time and have supported their growth, in large part because of the great customer service and respon...Read Moresive tech support. But with the company being recently sold, these values and benefits are no longer a priority. Read through the many poor reviews on this site and you'll get a clear picture of what to expect when you host your sites with the "new" MH, i.e. sites getting hacked or going down, requests for help being ignored, customers being misled, lack of accountability, apathetic customer service, incompetent tech support, etc. My experience has been no different.

My sites recently became unresponsive after being notified by Google that the sites had been hacked and social engineering content had been installed in all of the site's directories (you'll find this is now a common trend at MH). One week later, after first notifying MH of the problem by phone and opening a help ticket, writing 3 emails, and making 2 more phone calls, the sites are still unresponsive and offline. Worse, although everyone I've been in contact with at MH seem to be nice, they all tell me it shouldn't be taking this long to move my sites to a different server and restore from a previous safe backup. No one there can tell me exactly what's going on and how long it will take to get the sites back up and running. I was told by one rep the reason it is taking so long was that they "guys back there" were dealing with a "glitch" in the system. Laughable, right? More like a major snafu. But I can't really blame the customer service reps, they don't really seem to have a clue what they're talking about or what is going on "back there." They seem as dumbfounded as I am.

If you're considering a new hosting service, I would highly suggest avoiding the growing pains at MH! Move down the highway to a more reputable hosting service that can handle the growth without immaturity, deceitfulness, irresponsibility, and self-sabotaging. If you're an existing customer and are wondering what happened to MH, you're not alone! Run for the hills, far away, and don't look back!
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Jim Sheets
Jim Sheets,
You are exactly right. I was never informed of the change from nelson to cp and my eMail, of course, broke. I have been trying for a week to get it fixed to no avail. I go back and forth with eMails that seem to be written by Windows people with English as a second language.
Miroslav Hristov
Miroslav Hristov from United States,

Unbelievable, Non-Existent Service

1.0
I am trying to figure out why my website no longer works and my domain name has expired even though I paid for its renewal through MacHighway. Extremely disappointed. At this point, I'm just trying to get a hold of MacHighway sinc...Read Moree they already took our money. Their phone doesn't work, they don't reply to emails, and their chat has been down as well. This is costing us severe professional damage.Less
Old Muley
Old Muley,
I'm having very similar problems as well. I'm locked out of my account, and when I try to log in it says my IP is banned for the next week. Attempts to publish updates to my website fail, and now my website is down. Might be time to bail out and find a new host service.
Thomas Gapen
Thomas Gapen from United States,

I'm going to call it horrible.

1.8
I've been with this company for years but since around 2015 they went off a cliff. Email hardly ever works. Always having issues with security certificate on iPhone and desktop. My domain inexplicably went dark. Support was able t...Read Moreo fix it but they told me it was a "known issue." Seriously?
Sadly, I'm going to migrate over to something (anything) else.
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MacHighway
MacHighway,
Hi Thomas,

We will be reaching out to you today to get this figured out and reassure you of our services.

Thank you!
Thomas Gapen
Thomas Gapen,
Well, you did call once. I was unable to take the call and your voicemail said to call Andrew back but the number was the main support number and the person who answered too me they "could not tranfer" me to Andrew. He said he cou...Read Moreld get a message to him and I asked him to do that. I also sent an email to the address Andrew left in the voicemail but days went by and no call back.
I'm sad to be leaving because I've been with this company since it was launched as ItsaMac. But as George Harrison said, "All things must pass."
I suspect MacHighway will pass as well because they are terrible now. Stay away. Run away screaming in fact.
Goodbye.
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Rico Case
Rico Case from United States,

Possibly bankrupt but actually criminal.

1.0
I've been with MacHighway for over 7 years. They've gone from being one of the best to seriously - the absolute worst. They lie, take your money, and then bullsh*t continuously in their support tickets. If you are a MH client: the...Read Moren you must escape them asap. Get your files before they are lost. Our internet service and our company emails are non-functional for days at a time. If you submit a support ticket you will only get canned answers and lies. Runaway.Less
Paulina Woods
Paulina Woods from United States,

Not all it's cracked up to be

2.8
I have been with this company for a long time, over five years, and recently I've been having serious issues. One, my cpanel keeps getting hacked even with strong password changes. Two, my site keeps having serious down time. Thre...Read Moree, my sites continue to be flagged. Every time I talked to someone about it they "fix" the problem and two days later it happens again. I'm looking for a better hosting company where my biz site will not go down ever few days and lose me money.Less

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

US Based Hosting for MAC Users

MacHighway.com is a U.S based web hosting company offering a variety of web management services and solutions. Their highly trained team of professionals specialize in web hosting services for any size business. Since their launch in 1997, Machighway has been providing superior service and support to Mac based companies and web owners. Known for their affordable pricing plans and service options Machighway has become the reliable source for mac based hosting solutions in the mac community.

Read More
8.4
SUPERB!
Rated by Michael Levanduski
  • User Friendly
    8
  • Support
    8
  • Features
    8
  • Reliability
    9
  • Pricing
    9

Uptime & Reliability

Stable and Energy Efficient

MacHighway.com not only provides high quality hosting services but they also offer reliable and energy safe hosting solutions. MacHighway.com guarantees 99.9% uptime on all accounts or the next month is free. MacHighway believes in renewable energy and going green. By partnering with Renewable Choice Energy, Machighway is able to offer wind powered electricity and power that helps produce a more efficient way of operating sever space.

MacHighway.com also  provides 24/7 customer support 365 days out of the year. They offer a full support system full of useful resources to help you install applications and scripts. You can find answers to frequently asked questions and browse popular articles on how to set up or create accounts within your dashboard.

Features

Focused on MAC Users

With MacHighway.com you can choose between three comprehensive web hosting packages. Each plan varies in disk space and features as well as bandwidth. Disk space ranges from 10GB-Unlimited. Each plan comes with unlimited Bandwidth and Free 1 click web app installers. Included in their hosting packages is free add on applications such as Wordpress and Joomla. As a member you get access to their full management control panel, 24/7 unlimited support  along with unlimited MySQL databases and much more.

MacHighway.com also offers domain management services. You can secure your brand by registering a domain for as little as $8.45/year. With Machighway you can easily check if your domain is available. They have over 50 popular domain extensions to choose from such as .com, .net, .org and more. All vary in pricing and are build annually. If you purchase a hosting package through Machighway then you can receive a domain extension for free.

Support

Good quality tech support

MacHighway.com offers a number of ways in which they can be contacted. If you're in need of assistance right away you can talk to a live specialist via toll free number or by live chat. Machighway.com also accepts questions via email and support ticket. They are available 24 hours a day, 7 days a week. MacHighway also has a support center where you can find useful resources to a number or frequently asked questions and tutorials.

They do have some documentation on their site for self-help but it doesn't go to in depth so it will be only of limited use for most users.

Pricing

Very Reasonable Prices

MacHighway.com has a very competitive pricing structure. They are known in the mac community for their quality and affordable shared web hosting solutions. Their hosting packages range in price from $2.95-$6.95. All plans are billed on a month to month billing cycle. They also have a sitebuilder plan as low as $4.95 a month. You can build a great looking website in minutes using their easy to build and drop website templates.

Whats so great about Machighway.com is that there is no set up fees to register and there is a 30 day money back guarantee if you are not fully satisfied with their services. Upon registering with Machighway.com you will see firsthand how transparent their guarantees and contracts are.

Summary

Nice Hosting if you Love Macs

MacHighway.com is a reliable and trustworthy solution to web hosting services. Their team of highly trained professionals have 20 years of combined experience in web management. MacHighway.com was designed by Mac users for mac users with a mission to provide excellent customer service and high quality hosting solutions at affordable prices. Machighway.com is not only known for their competitive pricing plans but also for their reliability.

They offer an abundance of resources and tools to help their users navigate through their control panel while Machighway helps to secure their site and maximize their performance. Machighway.com also has a variety of security features so you can remain confident that your website is in good hands. With a number of satisfied customers it's safe to say that Machighway.com might be a good fit for all your website needs. Try them out today for 30 days and if you're not fully satisfied with their services you can simply cancel at anytime.

Pros:

  • 24/7 Tech Support
  • 99.9% Uptime Guarantee
  • 30 Day Money Back Guarantee

Cons:

MacHighway Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Small 10 GB Unlimited cPanel Unlimited $2.95 2.4 Details
Medium Unlimited Unlimited cPanel Unlimited $4.95 3.4 Details
Large Unlimited Unlimited cPanel Unlimited $6.95 2.8 Details

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