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4.5
SUPERB!
  • User Friendly
    4.6
  • Support
    4.5
  • Features
    4.6
  • Reliability
    4.6
  • Pricing
    4.4
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Visit Liquid Web

Liquid Web Reviews and Expert Opinion

Pricing Range

VPS $15.00 - $95.00
Dedicated Server $199.00 - $549.00
Cloud Hosting $110.98 - $222.58

Data Centers

Pankaj Kumar Maurya

Pinned Review

Pankaj Kumar Maurya,
5.0
I have opted for liquid dedicated server hosting and found its services as best than other host providers
i am a reseller and all of my clients are now happy with this hosting service
I recommend liquid web they are just awesome

Reviews

Craig Winder
Moved from HostGator

I am one of those really painful customers who constantly need assistance

5.0
I am one of those really painful customers who constantly need assistance and always trying to get the most from everything in life and as fast as possible. Liquid web are literally one of the only companies I work with on a month...Read Morely basis that delivers every time. I have a business that is ever expanding and I have a lot of requirements and they always deliver and with some of the best staff in the hosting world. Can't recommend them enough and their premium services are the price of most standard ones. Really great company.Less
Susan Parr
Susan Parr from United States,

Super Heroes

5.0
VPS
I’ve been in the business for over 30 years. I’ve experienced good and bad support. Finally I found Liquid Web. I’ve had a variety of servers and virtual servers with them. Liquid Web support staff are TRULY Linux Support Hero.es....Read More You are indeed the best company I’ve worked with and many many years!!Less
C. Fuller
C. Fuller from United States,
Moved from Digital Ocean

Poor Billing and Customer Support

2.8
This review is a tad long, but I assure you it is worth your time. I am convinced that most poor reviews are written in a frustrated and heated moment, however, my review is going to calmly explain my full situation so that you ca...Read Moren make an educated decision for yourself.

I own a small web design and hosting company. As a start-up we used self-managed VPS machines to host our client websites. However, we found that most of our time was dedicated to system administration rather than the business itself and so decided to find a company we could partner with to manage the overall support for system/server side of things. In other words, they handle the server and we handle our business. Unfortunately, from day 1 it was nothing but problems with their customer and technical support.

We purchased a 1 year pre-paid plan (bad idea since they have a NO REFUND POLICY). We asked if we could use Plesk instead of cPanel with our server. They said it was impossible to use Plesk and use the server OS we had. This was not true since we were using it on another server just fine. After about 30 mins of transfers to different level technicians, they finally agreed it could be done. We then asked for them to install CloudLinux and we went through the same charades to get it approved. Once it was approved they added a $20/m fee, even though a personal license is only $14 from CloudLinux directly. Since I had my own license I asked if I could just use that instead and they refused. Obviously an upsell tactic, but poor service in my book.

After the server was all established we were assigned an Account Manager since we were considered a part of their "Partners" program. The Partner program is nothing more than a few videos and write ups on basic web hosting and server management. However, you apparently have access to a Dedicated Account Manager and a free WHMCS license. At first, these two things caused me to feel valued in our pursuit to build a relationship with another company. However, I requested the WHMCS license several times and never received an answer. My account manager was also difficult to get a hold of and gave empty promises when I asked to expand our relationship.

As an example, they had a new years sale and we decided that it was a good time to expand our capabilities. We contacted our account manager and asked if we could upgrade the server we had just purchased and pay the difference for the upgrade since it was less than 30 days. This would have resulted in doubling our initial investment with them. He agreed and asked me to contact sales and let them know that he approved it. I did as instructed and not only was I told he did not have the authority to approve it, the representative was short and rude. I attempted to get a hold of my account manager to discuss the issue again and he never responded back.

During this time I was charged $70 with no explanation. I opened up a chat to discuss the charges and they said they had to elevate it to a ticket. I waited 4 days without a response and had to open up another chat to get it looked at. It was "corrected" and funds credited to my account, but still no explanation of why it happened, what was corrected and only half the charge was credited. A month passed and I was not billed for anything, however the following month I was billed for $20. I asked for an explanation and they said it was the CloudLinux fee. I explained that during the process of installing Cloudlinux I asked to be taken down from Fully managed to Core managed, which was reflective in tickets/email and lowered the price. They said there was no record of the conversation, even though I had it in my email as proof.

Other issues I have:
Their dashboard is slow and clunky. Its hard to navigate around. In fairness, they are undergoing some changes but their new dashboard (which you are redirected to for support tickets) looks and feels worst than the old one. It feels messy, lack of design and color. Not a big deal, but for a big company I see it as cutting corners. Additionally, the graphics and data blocks don't give much detail into the statistics of your server.

For a VPS, my websites run slower than they should. At times it feels as if I am on shared hosting but Im only running a few very low traffic websites, I should be experiencing better speeds. I received better performance from the $5 DigitalOcean droplets and I spend more than 7 times that with LiquidWeb.

To conclude, I am patient and reasonable, but Liquid Web has poor communication among themselves, overall poor customer service and subpar server performance. I will say I had one tech that was excellent when installing Plesk but my experiences are based on multiple encounters, multiple tickets and many more conversations with them. If you have a choice, I suggest finding another company that offers a refund policy, because once you pay these guys you are stuck with them...
Less
Liquid Web
Liquid Web,
Hi Cory, can we discuss this on the phone? We certainly understand how you must be feeling. We do really want to help make this right. We have seen all of your negative reviews on multiple reviews sites and can see that you are...Read More really bothered so we want to make things right for you. Our team has attempted reaching out to you multiple times. Please respond back to your last ticket as we really want to help. We take every concern seriously and we would like to help resolve your issues as this certainly doesn't sound like we operate.Less
Eric C
Eric C from United States,

STEER CLEAR

2.8
I had liquidweb service for back in 2004-7.. they change their service, and it doubled in price. I dropped it then.
Then ~3 weeks ago, I reported a phishing site, that's trying to gather peoples banking info, ... it's still up!!!...Read More!!!!!

STEER CLEAR --- not only is their service overpriced, their 'security team' is worthless and pointless.
Less
Ryan Kuchel
Ryan Kuchel from Australia,

Awesome - Wouldn't go anywhere else!

4.8
Support is very helpful. I don't have much of an understanding of working with servers and domains, however every time I contact support with a question they are able to help me get what I need done. Often times they just do it fo...Read Morer me which is super helpful. Been with Liquid Web for 3 years and plan on staying for a long time.Less
Taraprasad Swain
Taraprasad Swain from United States,

Dedicated support team... Thank you :)

5.0
I have been using Liquid Web VPS since last 5 years. They never disappointed me. Great support makes great products. Getting a hosting is the easy part but getting any tech support at any time whenever you need makes Liquid Web su...Read Moreperb. It's all about after sales services. All super heroes are available for you any time you need any support. Thank you...Less
Ed Fischer
Ed Fischer from United States,

Amazing support

5.0
Technical support from Liquid Web is off the charts. Best decision I ever made to switch to them for hosting. Their support is truly 24/7. I can always count on the help I need, even at 10pm on a Saturday night. Price is right, too.

Expert Review

Max Ostryzhko
Max Ostryzhko
Hosting Expert

Liquid Web Expert Review

Liquid Web is one of the higher-end web hosting services available today, with a reputation for flexibility and variety. With approximately 30,000 customers around the globe, the company has spent the last 20 years building its specialized web hosting empire. Our tests set out to discover whether the company’s relatively high prices yielded extraordinary hosting solutions.

We found that Liquid Web’s selection of feature-rich plans and flexibility they give you truly set them apart from competitors. Additionally, the customizability these plans offer, combined with near-instantaneous load times and highly reliable uptimes, position Liquid Web as one of the leading choices for medium and large businesses.

Read More
9.6
SUPERB!
Rated by Max Ostryzhko
  • User Friendly
    10
  • Support
    10
  • Features
    10
  • Reliability
    10
  • Pricing
    8

Pros and Cons

Pros:

  • Get help when you need it from knowledgeable support staff 24/7/365 through live chat, phone and email.
  • Keep costumers satisfied and shopping with incredibly fast load times and close to zero service disturbances.
  • Make security a premium with Cloudflare CDN, DDoS attack prevention, and integrated firewalls.
  • Migrate and scale with ease with the help of customer service experts.
  • Create stunning WordPress websites with the help of a staging site and automatic WordPress maintenance.
  • Deploy Liquid Web’s custom-built server clusters for complex website needs.

Cons:

  • The company no longer offers shared web services.
  • As a niche hosting company, prices fall on the more expensive end of the spectrum.
  • Although their knowledge base is extensive, the tone is geared towards web professionals and may be less useful to beginner website owners.

Pricing and Payment Methods

Liquid Web has a broad selection of plans that fit a great variety of businesses and specific web needs. Their basic managed WooCommerce plan, Beginner, starts at $39 a month and includes a several e-commerce must-haves like the drag-and-drop Beaver Builder website builder, SSL certificates and mobile optimization.

Each WooCommerce plan also comes with simple promotion scheduling tools and Abandoned Cart by Jilt. The company’s WordPress packages start with a basic plan at $99 a month, which offers staging sites, automatic daily backups and a host of development tools.

Their managed Cloud VPS plans start at $59 monthly and give developers a plethora of customization options including cPanel of Plesk Onyx control panels and root access alongside robust security features. You can also apply to resell Liquid Web services, and existing hosting clients that want to turn reseller receive free tools and revenue-based discounts.

Our takeaway from the pricing is that although Liquid Web is an unabashedly exclusive hosting option, businesses that can afford the prices get a lot of value in return. The plentiful features, optimal security conditions and insightful support staff are well worth the investment, and customers that opt for managed plans are leaving their backend in expert hands.

Ease of Use

For the most part, we found it very easy to use the different Liquid Web hosting services we tested. Though beginners with the right amount of capital can get a lot out of Liquid Web’s managed solutions, the products really target larger companies with more advanced web needs. Nevertheless, the company’s intuitive Beaver Builder website builder and the automatic daily backups and updates management that come with WordPress plans, can let beginners go about their business without worrying about their website’s behind-the-scenes.

With multiple websites to maintain and higher web traffic, however, mid-range and enterprise level businesses might have an even stronger sense of how simple it is to use Liquid Web’s more advanced features. Moreover, the company’s knowledge base empowers the web proficient to grow into web savvy users.

Load Times and Reliability

Our tests showed that Liquid Web performs admirably when it comes to uptimes. As always, we tested the average amount of time the hosting service experienced downtime over a period of several months. Our tests revealed that the company’s uptimes were consistently over 99.9%, making Liquid Web an extremely reliable web hosting service and way ahead of the industry-average 99.4%. In our tests, Liquid Web’s load times were approximately 500ms, and sometimes dipped as low as 400ms. Liquid Web charges for its deluxe services, and you would be hard-pressed to find more reliable uptimes or near-instantaneous load times.

Features

The upside of opting for a more expensive hosting service like Liquid Web is that each plan is feature-rich. Even the most basic WordPress plan, for example, offers staging sites and automatic daily backups. Similarly, the basic WooCommerce package provides a drop-and-drag website builder, Abandoned Cart by Jilt and an exclusive platform for enhanced load times. More advanced controls are also available, and developers can take advantage of features like root access, free Git repositories and SSH to fully customize their business’ backend, and cPanel or Plesk Onyx control panels.

At the end of the day, we found that Liquid Web is unique in its attention to detail and customization. If you’re not finding all of the features you want or if you’re looking for more complicated hosting solution you can working with their developers to create the backend of your dreams.

Customer Support

Liquid Web’s customer support was definitely among the top teams we’ve encountered in our reviews. Response times on the three support channels they offer – phone, live chat, and email – were consistently within the guaranteed hour, and often under a minute. Each and every agent we spoke to was friendly, knowledgeable, and able to wrap up most of our issues very quickly. It’s worth noting, however, that some more complex support services, such as personalized account reviews or solutions architects’ solutions, are only available with the enterprise plan.

We were also pleased with Liquid Web’s knowledge base, which featured hundreds of articles and tutorials, as well as a dedicated section on common fixes. However, the content and the support tools offered seem to have been written with webmasters in mind, and beginners may find them too technical to be actually useful.

User Reviews

Our team reviews each and every hosting service in-depth to give you an expert take on the service. Browse our user reviews to get a comprehensive view of how Liquid Web stacks up against the competition.

Conclusion

We entered the evaluation process for Liquid Web in the knowledge that their solutions aren’t cheap and with an expectation that their products would be superior to what their competition is offering for less. On the whole, Liquid Web was able to meet and sometimes even exceed our expectations. Their platform makes it easy for beginners to get started with features like the Beaver Builder website builder in the ecommerce plans, or staging sites in WordPress plans that lets them experiment before going live. With all plans, newcomers have access to stellar customer service that can guide them through whatever issues they’re experiencing.

At the same time, advanced functionalities like root access and GIT repositories give you the flexibility to create your own developer environment. As most of Liquid Web’s plans are managed, their own developers do a lot of the routine maintenance and beyond, leaving your IT team with more time to focus on innovation.

No matter what your familiarity with web hosting, we found that Liquid Web truly does deliver an above-average experience. Free SSL certificates with most plans, automatic daily backups and WordPress updates push Liquid Web toward the top of the web hosting pack.

Liquid Web Prices, Plans & Features - 2021

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Cloud VPS 2GB 40 GB 2 cores 2 GB $15.00 9.1 Details
Cloud VPS 4GB 100 GB 4 cores 4 GB $25.00 8.6 Details
Cloud VPS 8GB 150 GB 8 cores 8 GB $39.99 9.7 Details
Cloud VPS 16GB 200 GB 16 cores 16 GB $95.00 9.9 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Intel Xeon E3-1230v5 240 GB 4 x 3.90GHz 16 GB $199.00 7.9 Details
Intel Xeon Gold 622R-Single 480 GB 16 x 2.90GHz 32 GB $299.00 9.2 Details
Intel Xeon Gold 622R-Dual 480 GB 32 x 2.90GHz 64 GB $499.00 7.6 Details
Intel Xeon E3-1230v6 240 GB 6 x 3.90GHz 32 GB $264.00 9.0 Details
Intel Xeon Gold 6226R-Single 480 GB 16 x 2.90GHz 64 GB $349.00 9.7 Details
Intel Xeon Gold 6226R-Dual 960 GB 32 x 2.90GHz 128 GB $549.00 10 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Standard 960 GB 4 x 3.60GHz 0 B 10 TB $110.98 8.8 Details
Professional 960 GB 4 x 3.70GHz 0 B 10 TB $179.18 9.6 Details
Premier 1.4 TB 12 x 2.40GHz 0 B 10 TB $222.58 8.8 Details

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