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HostSailor is a hosting provider that is primarily focused on mid to high end hosting solutions, though they also have some good shared hosting options for those who just need a normal website hosted. They are based in Dubai, UAE, which is one of the fastest growing areas in terms of web development, tech firms, and other similar industries.
While based in Dubai, they have their equipment in a variety of datacenters. The data centers are owned by other parties, but are all very modern with redundant network connections, power, cooling, and other features. The main datacenters are in Amsterdam, and Bucharest, Romania so people from throughout Europe and Asia can benefit from their quality hosting services.
Uptime & Reliability
Very Reliable Hosting Provider
The hardware used in this company is quite good, which helps to keep everything operating at all times. They offer a 99.9% uptime guarantee, and a 100% money back guarantee for those who aren’t happy with the level of service. Thanks to the great datacenters that they operate in, there is also very little risk of having any type of outage due to power, hardware failure, network issues, or anything of that sort.
Premium Quality Features
Across the board for all their hosting services they use premium quality hardware and offer plenty of great features. Starting with the shared hosting options, customers will benefit from the use of solid state drives in all the servers. They also have access to cPanel, and the servers are powered by Linux. One of the best features here is that customers get 20 GBPS DDoS protection included with their hosting account, which will help to protect from most types of attacks.
When you move up to the VPS level you can choose from Xen, KVM, or OpenVZ, which gives you plenty of options to get exactly what you need. You’ll also be able to choose from either traditional hard drives or solid state drives. The dedicated servers have plenty of power to run most types of larger sites, and they use servers made by HP, Dell, and Supermicro, all of which are known for quality.
Very Responsive Support 24/7
The support teams are staffed 24/7 and are more than happy to help you with any type of trouble you might be having. They don’t own their own datacenters, so when there is a need for ‘hands on’ work, they will have to act as a go-between, but they do a good job at identifying and getting issues fixed quickly. They do have a good FAQ to provide users with information, but there is no knowledgebase or other self-help information. Overall, however, the support provided is very good.
Reasonable Pricing at All Levels
The pricing from Host Sailor is surprisingly affordable given the features that they provide. The shared hosting options start at just $.95 per month, which is very low for solid state drive hosting. The top end shared option is $9.45 per month, which is still a good deal for what you are getting. The VPS options start at $1.99 per month, which again is extremely low for what you are getting. Prices get as high as $38.99 per month for their normal VPS hosting. The prices on their dedicated servers will depend on where the server is located, and which type you choose. They generally run from around $40 to over $200 per month.
Easy to Use but Lots of Options
Everything with this company is easy to use, even if you don’t have much experience with hosting. They have the cPanel control panel, which is the industry standard that most people will be familiar with. The one difficulty with this hosting provider is that they have so many different options to choose from that it can be hard to pick the right one. Also, since the prices are similar for both VPS and shared hosting, that can make it even more confusing to those who don’t have a lot of experience with hosting.
One of the Better Hosting Providers in the Region
There are a lot of hosting companies to choose from in Europe and the surrounding region, and this one is one of the best. They have a lot to offer, and can meet the needs of almost all levels of users. The stability is great, and they are very helpful with getting people anything that they need to successfully run their sites.
Everything is exceptionally excellent. No downtime was experienced; Hardwares are powerful and new such that I needed lower hardware properties than from other service providers; quick and respectful support team.
Дикий оверселинг, постоянные проблемы с инфраструктурой.
Пользовался несколько лет. В последнее время хостинг умирает и у него явная агония. Часто падется вся инфраструктура вместе с сайтом. Даже нельзя написать тикет. Отключают VPS за, якобы, большой трафик, хотя и поих и по моему мониторингу не было даже 10% загрузки канала. А нагрузка на процессор вообще близка к нулю. Качество и компетентность поддрежки вообще снизились в разы. Был нормальный хостинг, я даже рекомендовал его друзьям. Теперь помойка.
Здравствуйте Alex Korzun,
Мы надеемся, что вы здоровы. Мы очень сожалеем, что поздно ответили на ваш отзыв здесь. Как вы помните, мы уже рекомендовали вам новую услугу для замены того, что вы использовали для решения возникшей проблемы. И новая услуга, которую вы получили, могла бы гораздо лучше справляться с вашими задачами. Мы предоставили довольно много подробностей о новой услуге, поэтому нет смысла писать об этом еще раз.
Нам очень жаль, что ваш наш сервис подвел вас, но у нас есть много клиентов по всему миру, которые очень довольны нашими услугами и продуктами, а также нашими конкурентоспособными ценами. Мы очень усердно работаем над улучшением наших услуг как по качеству нашей поддержки, так и по самим продуктам. Мы хотели бы отметить здесь, что мы разрабатываем новую линейку продуктов специально для более требовательных пользователей, таких как вы, и более сложных задач, которые мы стремимся запустить в ближайшее время.
Мы желаем вам всего наилучшего!
Host Sailor Ltd
Ни в коем случае не советую пользоваться услугами данной компании.
Был куплен VPS, установлен форум, небольшой интернет-магазин.
Спустя некоторое время заблокировали ВПС с выдуманной причиной и отказались выдавать бэкапы и деньги уплоченные за их услуги.
За время работы неоднократно впс "падал". Аптайм там неболее 90%.
Крайне негавтиное отношение к данной конторе
Уважаемый Denis Ivanov,
Пожалуйста, примите наши искренние извинения за наш долгий ответ.
Не могли бы вы любезно предоставить номер тикета с вашей проблемой (потому что мы не можем найти запись в нашей системе с вашим именем), чтобы мы могли попытаться, как мы можем компенсировать потери, которые вы понесли?
Мы с нетерпением ждем вашего ответа в ближайшее время!
Host Sailor Ltd
Used for more than a year, then a miracle happened! At one point, VPS lost contact, about 60-80% of the packets fought. I turned to support, firstly they began to insist on English, I don’t know Russian at all. And then I had a question: "What the hell did you make a Russian-language site." The telegram is answered by a person who is indirectly related to this provider, operates with phrases: I will transmit, I will clarify, tomorrow I will write, etc. Support, of course, wrote that they have no problem) That this is the problem of my provider, it is not stable, etc. I had to prove within 3 hours that there is a loss of packages with all sorts of screenshots, and links to third-party resources. As a result of 4-5 hours of communication, the problem could not be solved.
Hello Denis Kalinin,
We hope you are well. Please accept our sincere apology for our late reply here.
First of all, we must clarify that we have our Russian website up mainly for the purpose of sales and marketing in Russia and also among Russian speaking countries. We are doing the same with the Chinese and Arabic markets using multi-lingual sites. Our technical support team provides only English services since none of them is Russian, Chinese, or Arabic. The Russian telegram account you have been speaking to in Russian is only our sales representative who does not provide technical support in whatever way. Please kindly acknowledge that.
Secondly, we have reviewed carefully your support ticket regarding the case you have reported here. The high packet loss rate issue you had was very likely a temporary issue from your local ISP, for which we could not do anything unless the routing from your local ISP to our server can be improved by the network providers (both Russian side and Dutch side) simultaneously. As our support team mentioned in one of their replies to you, they pinged your VPS from elsewhere, they found no such issue (which was true). We have some customers in China facing a very similar issue from time to time (high latency and packet loss rate) due to some restrictions from their network providers, which was quite unfortunate. But we are trying our very best to find solutions for them (such as looking for CN2 possibility etc). As we can see your ticket was closed with the problem resolved by itself, thus it was very likely only a hiccup from your network provider.
We are very happy that you are still with us, and if you need any further assistance, please kindly let us know.
Wish you all the best,
Host Sailor Ltd
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