HostPapa Reviews and Expert Opinion

Based on 333 user review in 4 languages

Customer score for HostPapa

  • Reliability
    9.1 / 10
  • Pricing
    8.9 / 10
  • User Friendly
    9.1 / 10
  • Support
    9.2 / 10
  • Features
    8.9 / 10

Detailed Scores / Summary

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Abbas Ghotbi
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10

Great Technical Support

Service used: Shared - BUSINESS
My experience with technical support team was superb. Team helped me to Transfer my Control panel and all web and Admin files to the faster server. I am able to Run my PHP programs fast and flawless . Thanks Team
Dave S
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features6

False Promises

Service used: Shared - BUSINESS PRO
Moved from Site5
I was with a host called Site5 last year when I received an email from Derek at Hostpapa stating that Site5 was acquired, their service would change for the worse, and a majority of the original server health and servicing teams h...Read More
Hi Dave,

My name is Mike I am the Business Development Manager for HostPapa.

We sincerely apologize that we were unable to meet your expectations. But we did have a large amount of Site5 customers migrate to our hosting pl...Read More
  • Reliability10
  • Pricing10
  • User Friendly8
  • Support10
  • Features8

Highly Appreciated! Excellent Follow up!

Service used: Shared - BUSINESS
Really Appreciate the quick follow up call to provide startup support and resolve the issues timely and quickly with detail followup email communication, Absolutely I see Host Papa has great customer support team, they are very pa...Read More
Debra Fear
United Kingdom
  • Reliability10
  • Pricing8
  • User Friendly6
  • Support10
  • Features8

Excellent customer service and support

Service used: Shared - STARTER
Been with them for years - never been aware of downtime of site and when requiring support they have been superb.
Would be nice if they could include a free SSL certificate but maybe that's being picky.
I recently changed to using and they were very helpful for a newbie like myself.
Jack Kim
  • Reliability8
  • Pricing6
  • User Friendly8
  • Support8
  • Features8

Highly recommended!

Service used: Shared - BUSINESS
Moved from BlueHost
I switched from Blue host to Hostpapa after the former, technical support, deleted my files in the server and also had inaccessible control panel and site links problems.

So far, there had been no problem with Hostpapa's hostin...Read More
Yasir Khan
United Kingdom
  • Reliability6
  • Pricing10
  • User Friendly10
  • Support8
  • Features2

Don't purchase a SSL Certificate from them if you host somewhere else.

Service used: SSL - Let's Encrypt SSL
I've been a Hostpapa customer for years, but recently purchased an SSL certificate for a site I host with another provider. I asked all the relevant questions to ensure I would not have any problems and was assured the SSL they se...Read More
Kelly Mahon
  • Reliability10
  • Pricing8
  • User Friendly8
  • Support10
  • Features8

Great customer service

Service used: Shared
I’m very basic when it comes to any knowledge about web design/hosting etc. they can explain things in lay mans terms, in a friendly yet professional manner. I have only ever contacted support to query an
Invoice and they were very accommodating. I never had an issue with my site.

Typical HostPapa Prices

Service Monthly Price Range
Shared Hosting $1.95 - $12.95 3 plans
VPS $19.99 - $109.99 3 plans
SSL $0.00 1 plans
The Services & Prices are taken from

HostPapa Expert Review 2019

Written by: Ilya Hazanov

HostPapa Rating

  • Reliability
    8 / 10
  • Pricing
    5 / 10
  • User Friendly
    6 / 10
  • Support
    9.6 / 10
  • Features
    9 / 10
Rated by Ilya Hazanov

HostPapa: Green Business Hosting

HostPapa was founded in 2006, and is based in the US and Canada, with server headquarters based in Toronto. While it’s now common for web hosts to offset their carbon footprint by buying green energy credits, but that trend was started by HostPapa. HostPapa does more than the usual – offsetting just their data centers – and purchases green credits for the amount of energy used by their entire company. Instead of just doing something to boast of it on a button on their site, it seems they really want to do the right thing. HostPapa gives a lot away in the most basic package:  unlimited domains, bandwidth, disk space, and MySQL databases. There are also some features like a promotional campaign package, a nice website builder, and support.

Uptime & Reliability


Secure and Reliable

HostPapa says it provides “100% Service Guarantee” and boasts of 99.9% uptim or your money back. That number holds up almost perfectly during testing. The servers are great, thanks to solid hardware with Linux on board, constant site monitoring, a backup power system, and a great firewall.



Economical Price, Many Add-on Features

HostPapa lures you in with unlimited domains and subdomains, bandwidth, disk space, MySQL 5.1 databases, and emails, then tried to fork over some big bucks for a a wide variety of features. They offer great small business tools, like programs for blogs and e-commerce solutions. If you’re a Google fan, you can spend a little bit and get access to a Google Apps package. You also get a free marketing package with some credits for promotional tools, to help get you started with a campaign.
Feature Description
BandwidthAll HostPapa accounts include unlimited bandwidth.
Disk SpaceAll HostPapa accounts include unlimited disk space.t
Website BuilderHostPapa’s site builder, SohoLauch, is included in all packages for free, and is surprisingly easy to use. You can add in such advanced features as shopping carts, photo albums, and blogs.
Email AccountsAll HostPapa accounts include unlimited email accounts.
Shopping CartsAll HostPapa accounts include OS Commerce Cart and ZenCart Shopping Cart. Your HostPapa account is also compatible to be used as a PayPal merchant.
StatsYou can track your website traffic with AWStats, Webalizer, or Analog.t
MySQL databasesAll HostPapa accounts include an unlimited number of MySQL Databases with phpMyAdmin.t
FTP AccountAll HostPapa accounts include unlimited FTP accounts with constant access.t
Multiple DomainsAll HostPapa accounts include unlimited number of domains and websites for each account.t



Help, I Need Somebody!

HostPapa’s provides support via phone, live chat, or a ticketed system; however, you’ll find a plethora of complaints on the web about slow response times and poor technical support. However, we were impressed with the library of video tutorials and the user forum space—there are even  articles in Spanish and French.



Sneaky Charges

In a decision I’ll call “not the coolest move,” HostPapa opted for the sneaky move of pre-checking add-ons during the check out process. So although there are great, competitive prices, pay attention to the total before you confirm payment. If it doesn’t look right, it might not be. For example, a Private Domain for $8.99, SiteLock for $14.95, and domain extension after the first free year for $15 are all auto-checked. There is a $29.95 setup fee that HostPapa generously waives when you sign up (thanks, HostPapa), but if you take advantage of the money-back guarantee and cancel, you’re then charged that previously waived $29.95 setup fee (not cool, HostPapa). If you read the fine print, you can get a good web host at a great price, but there’s a sense that feels like they’re trying to take advantage of people who aren’t paying the closest of attention. As a side note, if you want a dedicated IP address, you can do so for an extra $36 per year.

User Friendly


Easy Signup, Easy Use

HostPapa’s site is organized and even has an often-updated blog. (Who actually has an often-updated blog?!) Packages are clearly distinguished, and signup is a breeze. HostPapa opted for cPanel, the standard across many web hosts. But even if you’re familiar with cPanel, you may be surprised by how full your HostPapa cPanel is: because of all of the included features and products even in the basic package, your page may be more cluttered than you’re used to. If you like WordPress, you can easily install it from cPanel, complementary in all packages.


HostPapa isn’t the cheapest on the block, but for small businesses looking for features like help with blogs or e-commerce, this is a good fit. You need to pay attention during checkout, and you might choose to solve your own support issues, but with those caveats in mind, the packages are priced well considering the included features. PROS
  • Truly green company
  • Excellent, timely support
  • Fantastic add-on features
  • Unlimited basics (domains, email, bandwidth, etc)
  • Lengthy contracts
  • Sneaky, auto-selected add-ons
  • Waived setup fee charged if you cancel
  • Poor customer service
  • Limited technical tools
  • Difficulty with cancellations
Read the full expert review Visit HostPapa See plans & pricing

HostPapa Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
50 GB Unlimited $1.95 9.0
Unlimited Unlimited $1.95 9.2
Unlimited Unlimited $12.95 6.6

VPS Hosting Plans

Plan Name Space RAM OS Price Score
50 GB 1.5 GB $19.99 4.8
100 GB 3 GB $39.99 10
200 GB 6 GB $109.99 10

SSL Plans

Plan Name Features Warranty Price Score
Let's Encrypt SSL
FREE SSL with hosting
$0.00 $0.00 7.2
A Free Domain is included when purchasing any hosting service from HostPapa
Submit a HostPapa Coupon

Server Locations


HostPapa Refund & Cancellation Policy

  • 30 Day Guarantee
  • Applies to Hosting Services

    • Refunds do not include all one-time fees, all fees related to 3rd party services (e.g. SSL certificates), domain names registrations and all privacy related services, and any additional fees that apply to domain transfers

See the complete and updated policy by HostPapa:

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