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4.4
SUPERB!
  • User Friendly
    4.4
  • Support
    4.5
  • Features
    4.3
  • Reliability
    4.4
  • Pricing
    4.3
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HostPapa Reviews and Expert Opinion

Pricing Range

Shared Hosting $3.95 - $12.95
VPS $19.99 - $109.99
Website Builder $2.99 - $39.99
SSL $19.99 - $69.99

Availability

99.9% Uptime

Data Centers

HostPapa Awards

Best Customer Support badge is given to companies that our editors anonymously tested their Email & Phone support and have proven to be awesome.  Awarded companies that are in the top 10 best shared hosting list of 2021
Christophe Neumaier

Pinned Review

Christophe Neumaier,
4.8
I'm using HostPapa for 6 domaines, never I have problems. Never! And very good feedback and answers from their hotline.

Reviews

Evgeny Novikov
Evgeny Novikov from Latvia,

Disgusting !!!

1.0
It took an urgent move, chose their hosting, paid for 15 minutes. 14 hours they could not create an account for me, support says after 2 minutes and closes the chat itself !!! Another site was used and the site was completely rescheduled for 2 hours.
HostPapa
HostPapa,
Hi Evgeny,

Sorry to hear about your initial experience, have your issues been resolved?
We would be happy to look into your issues if you can please submit a ticket with more details.
Adam Smith
Adam Smith from Canada,

Horrible experience

1.0
I amde the mistake to forget the hosting renewal date. Now they won't let me access my code unless I renew. Now I want to renew but they do not want to, because I failed the security question. No phone customer service. Every time...Read More I call or chat they say they are in support department and billing is just by email. All I want is just pay and get my code back. Isn't the payment the best authentication method because they will see I am the same person, but they are not able to realize that.Less
HostPapa
HostPapa,
Adam,

Really sorry to hear about your experience with your renewal. We have provided your feedback to our billing and management team.
Amar Romascan
Amar Romascan from United Kingdom,

Much better hosts out there for the money

1.0
I've been with hostpapa for one year now and it only gets slower and slower. Submitted tickets, asked for help but of course they cant fix it - the entire hostpapa structure is slow. However worse than that is that my website most...Read More of the times does not even load. The same happens in cpanel, I try to upload things, install plugins or add products and I get disconnected - this happens 70% of the time. It is really a hell.Less
HostPapa
HostPapa,
Amar,

Really sorry to hear about your experience. If there is any outstanding items our senior techs can help you with, we would be happy to look into your account in more detail. Simply contact our support group through your HostPapa dashboard. Thanks
amanda hill
amanda hill from United Kingdom,

Hostpapa are rip off merchants

1.0
Having taken a large amount of money for a reseller hosting package I then find individual transfers were all going to be charged separately on top instead of being free and I had to do it all myself... all the tech in the world i...Read Mores useless if you rip people off in the beginning... I cancelled everything immediately.Less
HostPapa
HostPapa,
Hi Amanda,

I'm sorry to hear you had a poor experience.

I've looked into your account and it appears you were provided some misinformation from a third party website that contributed to the confusion and did not set the cor...Read Morerect expectation for our services.

I have reached out to the third party website to inform them of being in violation of our TOS to ensure this confusion does not affect anyone else.

As you know we have a 30-day FULL MONEY BACK Guarantee which you have been able to take advantage of.

To clarify the issue, the Reseller account you purchased does not entitle the use of our Support Team to migrate all of the existing users of your current Reseller account with a different web host.

Please let me know if you find documentation on our HostPapa.com website that misrepresents our Free Migration terms and I'll make sure the content is updated if deemed misleading or confusing.

Please let me know if you would like to speak over the phone.

I'm happy to work with you to find a resolution to the problem, I'm sure we can come to a reasonable agreement on a path forward that makes sense for both parties.

I look forward to hearing back from you.
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amanda hill
amanda hill,
and even more poor advice from your own people.. which is why I have cancelled and would love the full fee paying back as quick as you took it!
HostPapa
HostPapa,
Hi Amanda,

I completely understand.

Refunds typically take 3-5 business days to process which is typical with most merchant services and also depends on your bank.

I'm sure you have experienced this in the past where ge...Read Moretting a refund for your purchase is never as fast as the purchase itself.

Again we apologize for not being able to migrate for free everyone on your Reseller account that you have with another host and understand that moving web hosts is difficult especially when you are trying to move a Reseller account that potentially has hundreds of websites.

My offer to assist you remains open.
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Andrey Novikov
Andrey Novikov from France,

Was refused services

1.0
Place an order for hosting, paid, all as expected. But unfortunately during the day and did not get access to your hosting. Wrote to support, I was refused services without giving reasons! Too bad! The service is disgusting! Day of silence! Order 603286
HostPapa
HostPapa,
We appreciate your feedback and we apologize for any inconvenience this situation may have caused.
Please do know that you are welcome to order again however please do keep in mind that we do stringently check all orders against ...Read Morewide-ranging criteria to ensure both ourselves and our customers are protected against internet fraud. In this case, the order was checked and due to a number of discrepancies found on it, the order was later cancelled. We'd be happy to re-evaluate should you wish to place a new order.Less
Andrey Novikov
Andrey Novikov,
I had VPN enabled, it is the policy of our company to use VPN service to protect information. Return the money on the order! Still waiting for return!
HostPapa
HostPapa,
Hi Andrey
With pending orders no funds are actually charged until we accept and process the order, the transaction amount is only authorised initially. On order cancellations, the authorisation is reversed automatically if possib...Read Morele; when this isn't possible the authorisation would be reversed in due course by the card issuer. In the case of your original order, the authorisation cannot be reversed as your card doesn't support this feature; as such the authorisation will automatically drop off once it reaches the expiry/timeout period which in most cases it's 5-10 business days but it varies with each individual financial institution.
We do thank you for your patience.
Less
Ravinder Singh
Ravinder Singh from Australia,

horrible Service most of the time down, very very bad support

1.0
This service is very bad, horriable, Please all stay away, my website most of the time remains down , i bought 3 year plan, but after 7 months i already leave today and buy another hosting company , their customer service is reall...Read Morey very bad, cant do any thing, today nearly they have service down and its nearly 22hours they cant fix it, and may be have to wait for another day, thats why i already change another provider.Less
Faisal Ebrahim

Hostpapa Sucks

1.0
Hostpapa Sucks,

I am using the host from 3 months now at first they were good but I knew their support sucks and read about it a lot on web. But just 4 days back they suspended my website and send me txt file of just hyperlinks...Read More of my pages saying that my website was under DDOS attack and they suspended my account and If I need to reactive my website I need to subscribe to cloudflare their affiliate service company security services. I know it’s just an upsell strategy my website is on unique admin link and difficult or impossible to be hacked. Anyways i subscribed to cloudflare paid service and send them the proof but after that they told me I need to subscribe to their vps and they will help me put my files on server and my website will be reactivated. I told them I cannot afford that I am just a non-profit tech blogger and run just a personal website. They told me they want me to put the malware removal service pro and they will clean my files and reactive my website. Now 4 days still my website is down and the support team is worst support I have seen in my life for chat we have to wait for hours , once I waited for 5 hours and phone they never pick US line and want you to record or leave message for call back , which they will never do.

The person on the support chat will copy and paste same words again & again,
Santosh.Sag
I can see that Ticket #2424497 is open with our admins and they are working on it, you will soon get an update on this on your registered email address.
Meanwhile your patience are appreciated.

I just want my website up, and will keep you guys updated
Less
Thomas Chuntic
Thomas Chuntic from Australia,

Terrible Hosting Company

1.0
I am a web developer and I recently have client that bought their hosting with Hostpapa first it looks like a normal shared hosting company.

When I started doing some wordpress development the server load quite slow and most of...Read More the time if I open up multiple pages to edit it will render client slow and end up having database error.

Also on the mid the development of clients website I encounter a very pain in the ass issue with the hosting. They see that my IP have significant traffic and decided to block my IP without even checking the traffic list on which are always access. Which is really annoying because of they can see that the domain is name to dev.domainname.com which should be understandable to have a significant traffic because of it is on a development stage.

I have contact them several times just to unblocked my IP and in summary I end up losing 2 days of work just to have my IP unblocked.

Really bad experience for me which lead me to recommending to the client to reconsider moving away from hostpapa.
Less

Expert Review

Bruno Mirchevski
Bruno Mirchevski
Hosting Expert

HostPapa expert review cover image

Last Update | November 2021

Monthly Update - November 2021

Hosting Plans Web Hosting; WordPress Hosting; Online Store Hosting; VPS Hosting; Reseller Hosting; PapaCare+
Top Features Easy-to-use Tools And Apps; WordPress-friendly Hosting; Servers Built For Speed; User-friendly Control Panel; Support You Can Trust; Secure & Reliable Business Email; Over 400+ Apps Included;  Free Let’s Encrypt SSL Certificate; SSD Storage; Free Cloudflare Cdn; Cloudlinux
Customer Support Live Chat; Email and Phone Support; Knowledge Base; Ticketing System

During November: Hostpapa Hosting:

During October, Hostpapa Hosting:

  • Up to 74% off on Shared Hosting and WordPress Hosting plans
  • Had some connectivity issues; experienced high load issues; performance issues; performed emergency maintenance

During September, HostPapa Hosting:

  • Experienced caching issues from the expired SSL certificates; performed emergency maintenance; identified an issue with its voice support phone lines; experienced login issues with HostPapa Basic/Advanced email accounts and the Korax mail server; encountered VPS connectivity issues.
  • Placed No. 329 on the Globe and Mail’s third-annual ranking of Canada’s Top Growing Companies

During August, HostPapa Hosting:

  • Up to 74% off on Shared Hosting and WordPress Hosting plans
  • Performed emergency maintenance, had some performance issues, and a Korax client area issue

During July, HostPapa Hosting:

During June, HostPapa Hosting:

During May, HostPapa Hosting:

HostPapa provides Web Hosting, WordPress Hosting, Online Store Hosting, VPS Hosting, Reseller Hosting, and PapaCare+, along with a Website Builder and a Do-It-For-Me services.

Better yet, HostPapa gives access to free domain transfer and free website migration. So, if you already have a hosting provider but don’t like how it serves you, they make it easy for you to switch.

Note: Transferring a domain from one registrar to HostPapa can take up to seven days to complete.

Tip: If you want to transfer your domain to HostPapa, you should start the process at least two weeks before your domain’s expiry date.
Read More
9.2
SUPERB!
Rated by Bruno Mirchevski
  • User Friendly
    9
  • Support
    10
  • Features
    9
  • Reliability
    9
  • Pricing
    9

Screenshots

Still, keep in mind, their motto is to assist small businesses with small web solutions. So, if you are the owner of one, this might be just the perfect solution for you. Let’s take a short trip down history.
Jamie Opalchuk founded HostPapa in 2006 in Canada. Ten years later, 180,000 websites were already using their services. Their current logo features the “Papa” character, which most probably comes from the 2012  logo design contest named “Who’s Your Papa?” logo design contest. But enough about that.

You know that I always want to get technical. Today, I will get into the details of HostPapa’s features. I will put their web hosting on the test. I had one research question in mind while writing this review. Will HostPapa live up to its reputation? Time to find out!

Getting Started with HostPapa

As soon as you enter HostPapa’s website, it will warmly greet you with a limited discount offer. I especially loved this idea, as first impressions always matter.

It’s true that these limited deals eventually end. But worry not, the team always comes up with a new one. Chances are, you will always stumble upon an exciting offer to take advantage of.

In general, hosting providers provide significant discounts for all first-time users. However, they usually come attached to one- or two-year term plans. The rule of thumb is, the longer the period, the better the discount.

To get a grasp of what I am saying, let’s see what was on promotion when I entered the site. HostPapa offered me up to 74% discount on the Shared Hosting and WordPress Hosting plans. If I quantify this deal, it produced starting prices of $3.95 and $5.96 per month, respectively, which is not bad at all.

Screenshot of home page

As mentioned before, HostPapa offers several types of hostings. Still, I decided to go for Web Hosting, as it’s the most basic one. Of course, pricier plans provide enhanced features. And it’s entirely up to your needs and preferences whether you decide to invest further.

Tip: When choosing which hosting service to buy, you should take into consideration some factors like: do you need your own infrastructure, do you need greater access over your servers and website, and if it would be easier if the hosting company takes the lead in maintenance instead of you.

Screenshot of Hosting drop menu

Once you enter the Web Hosting category, you can go in two directions, leading to the same result. You can either scroll a bit down to see the plans or click on “Get Started Now.”

Either way, you will find the three plans, Starter, Business, and Business Pro.

Screenshot of shared hosting plans

With the applied discount, the Starter Plan and the Business Plan are the same prices. However, these prices will differ on renewal. So, it would be best not to rush your decision at this point. Instead, identify what your business truly needs in the longer term.

You can spot differences in the number of websites and email addresses, certificates, amount of SSD Web Space, and additional features offered in each plan.

For instance, the Started Plan (which I will be using in this review) comes with a maximum cap of hosting two websites, 100 GB of SSD Web Storage, and 100 email addresses. So, if you need more, it would be best to choose either the Business or Business Pro plan instead.

If you click on the arrow next to “Server location: United States” on any plan and scroll down, you’ll get even more details.

Screenshot of page with Order Details

Here, you can choose your billing term for 12, 24, or 36 months. As expected, the latest comes with the best discount, but it requires commitment and a higher initial investment. What I didn’t like here is that I couldn’t purchase a 1-month plan.

Screenshot with the choice of the payment period

Depending on your location and target region, you can also change the server location to Europe or Canada.

Screenshot with the choice of the server location

Finally, there is the “Add these website essentials” section.

Screenshot with a selection of the website essentials

If price is not your primary concern, you can also get some additional features to improve your service.

One thing to look out for here is that the first two are checked by default. So, if you don’t want to add the features to your purchase, make sure to uncheck the boxes.

Now, let’s see what HostPapa Hosting has to offer.

  • Protection Power Website Security

The HostPapa Hosting team developed this feature to protect you from hacks, infections, or Google security notices. With trained security experts available 24/7, you will receive proactive monitoring, advanced CDN, and real-time alerts of potential vulnerabilities. Their ultimate goal is to provide you with a fully operational site.

Important: Advanced CDN’s can absorb tens of Tbps of traffic. Also, they make it possible for content providers to be available to even larger user bases at all times.

  • Automated Website Backup

As the name suggests, HostPapa Hosting offers automated website backup for all web files, databases, and emails with a single click.

  • Single SSL Certificate

The SSL Certificate serves as a guarantee to your visitors that they are on a secure site. It also ranks you in Google’s Chrome browser as a safe domain.

  • PapaCare+

The last is probably the most interesting add-on of them all. The PapaCare+ feature ensures your priority support and ongoing expert advice at all times. With this enhanced support level, the team aims to improve your website’s performance and security.

If you have skills or experience in this niche, you might not need this added support. However, if you are a beginner, it might as well come in handy.

I genuinely like this Menu because you can always track your order. There is a detailed report on your primary plan and all added essentials on the right side of the screen.

Screenshot of Your Order

As you can see, I went for the 12-month plan and turned all add-ons off. I wanted to go as low as possible with the price to test how it works first.

Once you click on the orange button “Next Step” you will get to Domain Selection.

Here, you get a new domain or use one you already own. I’ve been in this industry for a while, so I have a domain that I can use. That’s why I went for the second option and transferred my existing domain name to HostPapa.

Screenshot with domain selection

On the next and final Menu, the Account Setup, you need to enter your account details.

Screenshot of Account details

HostPapa Hosting requires your First, Last, and Company Name, Country, State, Address, City, Postal/Zip Code, Email Address, and Phone Number.

Once you enter all this information, you will get to the Payment information. At this point can use your credit card or pay through a PayPal account.

Screenshot of Payment information

 

You can also use a promo code. Once you fill all this up, you can place your order and begin your hosting adventure. HostPapa Hosting will greet you with the following screen.

Screenshot of message from HostPapa

Click on Exit.

One thing I would like to mention is the unique email I received upon signing up. To be clear, I really liked it!

I used my sister’s card to pay for the service. As it’s the end of the month, I’ve run out of funds on mine. So, I didn’t think it was a big deal. But HostPapa Hosting certainly did.

Screenshot of mail from HostPapa

When I followed the link provided in the email, the camera on my laptop automatically opened. Instead of wasting my time taking a photo of my card, I just showed it to the camera. And the process was done.

I was impressed both by their effectiveness in detecting fraud and the efficiency of the verification process. Other providers don’t usually take these extra steps for better precaution.

Once I submitted the documents, I got this screen. They received my submission, which was fast.

Screenshot of Validation message

Still, I had to wait a few hours before actually getting to set things up and use HostPapa Hosting.

At first, they didn’t activate my account. So, I decided to contact their support team in the morning. Fortunately, they were highly responsive and resolved my issue in less than 10 minutes.

After this conversation, my account was approved, and I could log in. That wasn’t the end of the security features.

When I entered my Client ID and Password, HostPapa Hosting took me to the following screen.

Screenshot of Configuring Security Questions

You can set up security questions for account authorization and the prevention of fraudulent activity.

Setting Things up at HostPapa

As soon as you log in to HostPapa Hosting, you will find the Menu below the logo. It’s a user-friendly interface that is especially easy to navigate. And you cannot not like this, even as an expert.

Screenshot of top navigation bar

There is an option to change the language from English to French, Spanish, or German in the top right. You can also find your Contact Info, My Invoices, Change My Password, or Logout next to it.

Screenshot of dropdown menu of languagesScreenshot of dropdown menu of Settings tab (Hello Tab)

In Contact Information, you can find and edit your Name, Address, Telephone Number, and Email. There are also options regarding the payment method, adding users to your account, changing your password or security questions, or associating your HostPapa dashboard with social media accounts.

Screenshot of Contact information tab

  • Home
    The first icon in the Menu, the house icon, or as I like to call it home, takes you to the following screen.Home page screenshotI like the level of support offered by HostPapa Hosting. If something is dysfunctional on your site, they instantly inform you in the Alerts section.Next to it, you can spot the Network Status. Here, you can find information regarding the current operation of your servers, along with any past incidents that your domain has encountered. HostPapa Hosting provides the report, including the date and time of these events.Network Status page screenshotIf you scroll a bit down in the Home Menu, you can also find options to Add a Domain, track your Recent Tickets, or Invoices Due.
  • My cPanel
    HostPapa Hosting is yet another web hosting provider allowing for the cPanel feature. If you haven’t noticed by now, it’s one of my favorites. It allows you to easily navigate and adjust all tools needed for your site, especially if you are a beginner.The first three sections consist of standard features found in almost all quality web hosting providers’ dashboards.You can use the Email category to improve the deliverability of your campaigns by setting up tools and filters, such as Autoresponders or Spam Filters.In Files, you can manage your information, setting up backups, and tracking insights, such as Disk Usage.HostPapa Hosting works with the SQL Database, and you can manage these variables in the Databases category.Screenshot of cPanel panels (Email, Files, Databases)All primary, sub, and add-on domains and the aliases, redirects, and zone editor are part of the Domains.You can use the Metrics such as Resource Usage and Errors to track and improve your site performance.In Security, you can find IP Blocker, SSL/TLS, Manage API Tokens, Hotlink, and Leech Protection, Two-Factor Authentication, and Imunify360.Screenshot of cPanel panels (Domains, Metrics, Security)I also liked the Software section, as HostPapa Hosting works with Cloudflare, WordPress, Softaculous, PHP Version, Optimization, and Backup.There are Cron Jobs, Indexes, Error Pages, Apache Handlers, and MIME Types in Advanced features.At last, you can adjust the language, style, contact information, and similar Preferences. You can find the WordPress Manager in the Applications center.Screenshot of cPanel panels (Software, Advanced, Preferences, Applications)HostPapa Hosting also has a dedicated section for the Softaculous app. Here, you can find the Scripts and the Categories.Scripts consist of WordPress, Joomla, AbanteCart, phpBB, SMF, Open Real Estate, MyBB, pH7CMS, OpenCart, Gallery, Piwigo, MODX, OSClass, e107.Blogs, Micro Blogs, Portals/CMS, Forums, Image Galleries, Wikis, Social Networking, Ad Management, Calendars, Mails, Polls and Analytics, Project Management, E-Commerce, ERP, Guest Books, Customer Support, Educational, RSS, File Management and Others are all part of Categories.

    Screenshot of cPanel Softaculous Apps Installer

  • My Domains
    Here, you can manage your domains. If you have a few, you can filter “Show All”, “Active” and “Cancelled”.Screenshot of My Domains tabIf you click Register New Domain or Transfer New Domain, HostPapa Hosting will take you to the following page.Screenshot of the domains menu pageIt’s a straightforward process, and I liked the number of domains you can choose from, as many web hosting providers come with limited offers.Screenshot of the domains dropdown menuThe Whois Lookup feature allows you to track the owner of any domain worldwide. All you need to do is type in the website you are interested in.Screenshot of Whois lookup page
  • My Services
    In this section, you can find the services you already own, along with the possibility of expanding your offer.In My Services, you can find your initial web hosting plan and domain and the add-ons such as website protection, marketing tools, and email services.Screenshot of the My Services pageIn Add Services, you can choose among a variety of offers to add to your existing account. More precisely, you can purchase:

    • PapaCare+
    • Google Workspace from HostPapa
    • Advanced Email
    • VPS Hosting
    • SiteLock Security Seal
    • Fix Your Website
    • Optimized WordPress Hosting
    • Automated Website Backup
    • New Domain
    • Reseller Hosting
    • Additional Hosting
    • SSL Certificates
    • Website Builder
    • Basic Email
    • Domain Privacy
    • Dedicated IP Address
    • Secure your website

    Screenshot of the My Services page (Adding Servrices)

  • My Website
    In this section, you can find the HostPapa Website Builder Plans. The Starter Plan comes for free. But if you spot a need to upgrade your current plan, you can easily do that here.Screenshot of the Website Builder plansHostPapa Hosting offers you four different Web Hosting Plans:

    • Starter
    • Business
    • Premium
    • Enterprise

    While all Web Hosting Plans offer mobile-friendly, responsive design templates, the difference lies in the number of pages and e-commerce options. As the Enterprise plan provides for the best features, it comes at the highest price.

    Let’s dig into the Website Builder’s features:

    • Customized Websites
      HostPapa Hosting allows you to adjust each individual element, such as colors or images, to your brand.
    • A Vast Amount Of Templates
      HostPapa Hosting provides for many professionally designed templates. Not only do they look great, but they are also easy to manage. All you need to do is insert your content in the provided space, and you will be good to go.
    • Easy Website Navigation
      In addition to the pre-established templates, you can also use the interface to add image galleries, maps, custom forms, or social media-linked icons quickly.
    • SEO Friendly
      All templates are search engine optimized. In turn, this incorporated SEO strategy can better rank you, allowing customers to find you more easily on the web.
    • E-Commerce Option
      HostPapa Hosting allows you to open a shop, say on Facebook. Apart from setting up your e-commerce store, you can also use the tool to track your inventory or similar advanced capabilities.
    • No Experience Required
      If you consider all features as explained in this section, it turns out you don’t need any technical or design experience. The intuitive interface can help you design a beautiful website, even if you are a first-time user.

    Screenshot of the Starter hosting plan

    If you choose to add any of the plans, as explained in this section, HostPapa Hosting will once again require your payment information.

Now, back to the Menu.

My Billing once again takes you to the history of your invoices, where you can also print your files. My Profile, in turn, redirects you to your contact information, so there is no need to explain this again.

I skipped My Support on purpose, as I will get into details regarding this issue below.

Performance, Speed and Uptime

While many web hosting providers struggle with keeping a website live, HostPapa Hosting keeps its promise. During the testing period, they have maintained an incredible average of 99.98% uptime. And as mentioned earlier, you can track the incidents or downtimes with a single click.

Another thing I liked is the speed of HostPapa Hosting’s servers all around the globe. The conclusions from in-depth testing, including several US, European, and Canadian locations, are an average of a great 121.7 ms.

What I like especially about HostPapa Hosting is its consistency. They maintain their average, with no short-term hiccups or significant variations.

Level of Support at HostPapa

No matter how good of features a web hosting provider claims, what makes one superior is the level of support. I had an option to contact them during my sign-up process, and I was delighted with their responsiveness and expertise. As explained earlier, they resolved my issue in less than ten minutes, which is especially fast.

Screenshot of support methods

If you click on My Support in the Menu, you can find all past discussions with the support team.

Screenshot of My Tickets page

As you can see, the site gives you the ticket number, support, subject, date opened, last update, and current status.

You can also open a new ticket to the Sales, Support, or Billing department. Here, you need to include your name, email address, subject, and details. Also, there’s an option to attach a file.

Screenshot of Open New Ticket page

The Welcome Emails provide copies of everything you received during the sign-up process for HostPapa services.

Screenshot of Welcome Emails page

I especially liked HostPapa Hosting’s Knowledge Base, consisting of over 2,690 Articles subdivided into 75 Categories. They can assist you in all you need with the tool, such as registering a new domain or all you need to know about SSL and similar.

Screenshot of HostPapa Knowledge Base

Next to the Knowledge Base, you can also find the News on HostPapa Hosting’s blog. At last, there is the Support section.

You can choose to contact HostPapa Hosting through Phone, Mail, Email, or Fax.

They provide phone numbers for Australia, Austria, Belgium, Canada, Europe, France, Germany, Hong Kong, India, Ireland, Mexico, Netherlands, New Zealand, Singapore, Spain, Switzerland, United Kingdom, or the United States.

The options for Mail consist of Australia, Canada, Germany, United Kingdom, or the United States.

You can send Fax to Belgium, Canada, Europe, France, Germany, India, Ireland, Mexico, Netherlands, Spain, United Kingdom, and the United States.

Screenshot of Contact Us page

As I have already put their email option to the test, I went for the live chat option this time. The green window is positioned in the bottom right corner.

Screenshot of the Live Chat

Here, you can choose whether you need Technical Support or you have a Sales-related question. Once you enter your name, email, question, and domain name, you can start the chat.

As surprising as it sounds, I got support in less than a minute. My Support Agent was friendly and knowledgeable. He instantly provided me with the needed information.

Screenshot of the beginning of a conversation in Live Chat

As usual, I asked for a refund. It truly helps me determine how a web hosting provider can handle a request, accept a critic, and stand true to their claims (in this case, the refund policy).

Screenshot of the beginning of a conversation in Live Chat (Continued)

 

Note: In addition to all of the support tools that HostPapa Offers, the company also has video tutorials from which you can learn how to use the features of your hosting account.

Essentially, the support agent has provided me with a guide from their Knowledge Base. It explains in detail how to cancel a HostPapa service, providing a link to their “Refund and Cancellation Policy” documentation.

Screenshot of the article How to cancel the HostPapa service

To get a refund, you need to go to the My Services section. From there, you need to find your Domain and click on Details. Once you do so, you will see the orange button Request Cancellation.

Screenshot of the Domains panel with highlighted request cancellation button

At this point, you need to select the services you wish to cancel and provide a reason for your doings. Also, once you check the boxes in the Web Hosting section, HostPapa will open an additional window where you need to choose when to cancel. You can either cancel immediately or at the end of the term.

Screenshot of the the Service Cancellation page

Once I confirmed my cancellation, I got the following information.

Screenshot of the the Service Cancellation page (Thank you message)

Security and Backups

HostPapa Hosting takes security seriously. Their servers come with enhanced security features, firewalls, and intrusion detection. What’s more, all hosting is secured with a free Let’s Encrypt SSL certificate. As part of their proactive security offer, you can also find DDoS attack prevention and responses, RAID-10 redundancy, network monitoring, brute force detection, and more.

As mentioned before, they don’t hesitate to add on security at different user experience points. You can receive a verification for your card as I did. Also, you can add security questions to protect your account further.

In the sign-up process, you can also add Automated Website Backups or Power Website Security. But you can also choose to opt these features out.

HostPapa Hosting also offers Automated Website Backup, starting at $35.88 a year. Keep in mind that you might encounter a discount on top of this offer.

The HostPapa Automated Website Backup comes with the following features:

  • Automated Daily Backups
  • Version History And Control
  • 7 Restore Points
  • Disaster Prevention And Recovery
  • Easy, Do-It-Yourself Restore Functionality
  • The Basic Plan Includes 1GB Of Backup Space
  • Upgrade To 5GB, 10GB, 25GB, Or 50GB Of Backup Storage
  • Website, Database, And Email Backup

Question: Is paying for Automated Website Backup worth it?

Answer: If you do not have automated website backup, you will need to backup everything manually. And sometimes you might forget. Not backing up your site can result in lost content, lost transactions, and customers. Also, you will lose a lot of time trying to rebuild everything you lost.

Specific Features of HostPapa

As you are well aware, there are many web hosting providers on the market. You are the one that needs to choose the one best suited for your business needs.

Here’s what makes HostPapa Hosting different and valuable:

  • Independently Owned And Operated
  • 100% Satisfaction Guaranteed
  • An Option To Find Your Custom Domain Name In 60 Seconds
  • Easy To Navigate Website Builder With Templates
  • Free Domain Transfer and Free Website Migration
  • Enterprise-Grade Hosted Email Plans
  • Easy-To-Use Tools And Apps
  • Fast Loading Speeds
  • WordPress-Friendly Hosting
  • Award‑Winning Support Team Available 24/7/365
  • Over 400 Open Free Apps To Build Or Extend Your Website
  • Enhanced Security Features, Firewalls, And Intrusion Detection
  • SSD Storage - Three Times Faster Than The Traditional HDDs
  • Free Let’s Encrypt SSL Certificate
  • Free Cloudflare CDN
  • Cloudlinux As Protection For A Shared Website Hosting Environment

Level of Support at HostPapa

Question: How do I benefit from unlimited SSD?

Answer: Unlimited SSD allows for faster and more reliable web hosting. Thus the probability of experiencing lags and downtime is slim to none.

Summary

With all the testing I performed today, I can say that HostPapa Hosting stands true to its reputation. They have a vast amount of plans appropriate for different customer or business needs. They offer Web, WordPress, VPS, and Reseller Hosting, along with Online Store and PapaCare+.

I love that they prioritize security at all stages in their service. The second best thing, in my opinion, is the support team. Apart from it, the plans come with lots of unlimited and free add-ons. Whether you are a beginner or an expert, you can benefit from the easy-to-use or navigate cPanel and Website Builder.

On the other hand, HostPapa Hosting lacks speed-enhancing software and free automatic backups. Also, as a customer, you need to pay attention to the hosting provider not to add any features to your account.

Read Less

HostPapa pros

  • Award-Winning Support Team
  • User-Friendly Interface
  • Unlimited SSD, Websites, And Emails
  • Lots Of Free Features (Domain Transfer, Let’s Encrypt SSL Certificate)
  • Fast Servers And Consistent Performance
  • 30-Day Money-Back Guarantee
  • Guarantee Uptime For Above 99.99%
  • Eco-Friendly Web Hosting Provider
  • Especially Easy To Use cPanel

HostPapa cons

  • No Speed-Enhancing Software
  • No Free Automatic Backup
  • Misleading Pricing (Automatically Opted In For Add-Ons; One-Time Discounts)

FAQ

Is HostPapa any good?

HostPapa Hosting is a competitive and eco-friendly web hosting provider. They have remarkably consistent 99.99% uptime, fast servers, enhanced security features, and a 100% satisfaction guarantee.

Is HostPapa Australian?

No, HostPapa Hosting is a Canadian-based, privately-owned company. Still, they provide hosting services globally, including Europe, Australia, and the US.

Who Is HostPapa?

HostPapa is a privately-owned hosting provider located in Canada. It offers Web Hosting, WordPress Hosting, Online Store Hosting, VPS Hosting, Reseller Hosting, PapaCare+, Website Builder, and Do-It-For-Me services worldwide.

HostPapa Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
STARTER 100 GB Unlimited cPanel 1 $3.95 8.6 Details
BUSINESS Unlimited Unlimited cPanel Unlimited $3.95 8.4 Details
BUSINESS PRO Unlimited Unlimited cPanel Unlimited $12.95 7.4 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Mercury 60 GB 4 cores 2 GB $19.99 7.1 Details
Venus 125 GB 8 cores 4 GB $59.99 7.9 Details
Earth 250 GB 8 cores 8 GB $109.99 10 Details

Website Builder Plans

Plan Name Space Bandwidth Features Price Score
Starter 100 GB
Free domain registration
Up to 2 pages
Mobile-friendly, responsive design templates
$2.99 9.3 Details
Business Unlimited
Free domain registration
Up to 1000 pages
Mobile-friendly, responsive design templates
$9.99 6.8 Details
Premium Unlimited
Free domain registration
Up to 1000 pages
Mobile-friendly, responsive design templates
Advanced HTML & CSS editing
Header/footer code injection
$19.99 2.0 Details
Enterprise Unlimited
Free domain registration
Up to 1000 pages
Mobile-friendly, responsive design templates
Advanced HTML & CSS editing
Header/footer code injection
eCommerce enabled
45+ payment gateways
No additional transaction fees
Digital goods functionality
Inventory tracking
Sell on Facebook
$39.99 8.7 Details

SSL Plans

Plan Name Features Warranty Price Score
Sigle $0.00 $19.99 9.6 Details
Wildcard
Unlimited subdomains
$0.00 $69.99 8.7 Details

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